Professional Documents
Culture Documents
The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless
asked to use Mrs or Miss)
Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring (asking for information)
about ...
We would like to thank you for your letter of ... inquiring (asking for
information) about ...
Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (inquiry) about ...
Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order /
welcoming you as our client (customer).
Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't
know the name of the person you are writing and 'Yours sincerely'
when you do.
Example
Jackson Brothers
3487 23rd Street
New York, NY 12009
Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501
Dear Mr Beare
Thank you for your inquiry of 12 September asking for the latest
edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to
inform you that it is possible to make purchases online at
http:\\www.abilheira.net
Yours sincerely
(Signature)
Domingos Abilheira
Manager
Abilheira, Lda
Example Letter
Dear ____,
Thank you for opening an account with our company. As one of the
leaders in this industry, we can assure you that our products and our
services will not disappoint you.
I would like to take this opportunity to briefly set forth our terms and
conditions for maintaining an open account with our firm. Invoices
are payable within 30 days of receipt, with a 2% discount available if
your payment is remitted within ten (10) days of receipt. We consider
this incentive an excellent opportunity for our customers to increase
their profit margin, and therefore encourage the use of this discount
privilege whenever possible. We do, however, require that our
invoices be paid within the specified time, for our customers to take
advantage of this 2% discount.
At various times throughout the year we may offer our customers
additional discounts on our products. In determining your cost in this
case, you must apply your special discount first, and then calculate
your 2% discount for early payment.
For further types of business letters use this guide to different types
of business letters to refine your skills for specific business purposes
such as making inquiries, adjusting claims, writing cover letters and
more.
Would you please send me the following used books via COD?
According to your Web site, orders need to include the title, author,
and publisher.
Title: "Driving Home"
Author: Peter Lawford
Publisher: Jackson and Co.
(signature here)
Fred Finkleham,
Professor, OUS
Your order
We are pleased to acknowledge your order no. 202 dated 1st October
2001. Your order is already dealt with. We will inform you when the
consignment is ready for delivery.
We thank you for your custom and again look forward to being of
service to you in the future. Yours sincerely,
M Warrens (Mr)
Enc