PRODUCT BASED SEARCH POWERVIEW

1. Click the Knowledge tab to access the Knowledge Base
Quick Reference Guide for Search and
Patches & Updates
KNOWLEDGE BASE REGION
The Knowledge Base region contains tabs: Search & Browse,
Recently Viewed, Recent Searches, and Favorite Articles.
PowerView enables you to filter content by a range of options.
region.
2. Enter the product name or product line. (Note: The
drop-down list will appear when you place your cursor
in the Product /Product Line field).
3. Enter search terms in the Enter search terms field to
refine your results.
4. Click Search.
SEARCH RESULTS
MOS users can further refine their results by clicking the
drop-down list for the Any Product Version and Last
Updated filters. Choose the platform by typing in the Any
Platform field. (Note: The drop-down list will appear when
you place your cursor in the Any Platform field).
1. Click PowerView at the top center of any page.
2. Click the down arrow to view the menu options.
3. Click New from the PowerView menu.
4. Select a filter type from the list.
5. Select any other criteria from the condition fields.
6. Click the plus sign to add more filters.
7. Click the Name PowerView link to personalize the
PowerView.
8. Click Create.
(Note: PowerView can be turned On/Off as needed).
PowerView is ON in the regions where the icon appears. Turn
PowerView OFF to use only filters contained within the region
box.

Tip: Use the ‘inline’ product refinement within your

Search & Browse allows you to enter a product or product line to
filter content. If Knowledge Information Centers are available that
match your selection, they will be presented in the best match
section.
Recently Viewed lists your 100 most recently viewed documents.
You can click the links on any of the recently viewed documents.
Recent Searches lists your 100 most recent searches. You can click
the links to re-launch the search using the same criteria.
Favorite Articles lists the documents that you marked as favorites
when you selected the Star icon next to the document title. The
results are listed with the most recent at the top.
GLOBAL SEARCH
MOS users can start their search experience by using the Global
Search option located on the top right in the Navigation bar. Enter
your search terms and select the search icon.
Tip: If you are unsure of what to do, access the
Understanding the My Oracle Support Knowledge Tab
(Doc ID 1543724.1).
search result lists to quickly broaden or narrow
down your results. Click ALL to search all products.
This will clear any product filter.
You can open/close each of the search results by
clicking the down arrow next to the heading name.
Results are organized by the sources where solutions are
located.
Each result displays the words around where the search
term occurred and the ability to refine by any product level.
COMMUNITY SEARCH RESULTS
The Community Search Results include questions and
answers from Oracle Support and customer peers, with real-
world experience using Oracle applications & technology.
PATCH SEARCH
MOS users can search for patches via the Patches & Updates
tab using the Simple (Bug or Patch Number) and Advanced
(Product or Family) Patch Search options. From your patch
search results, click a patch number to view the details.
E-MAIL NOTIFICATIONS VIA HOT-TOPICS
Use Hot-Topics for content you have marked as a Favorite or to
locate new content about a product in which you are interested:
1. Click the drop-down list by your name located on the top
right and select My Account.
2. Click the Hot Topic E-Mail link located on the left side of the
screen.
3. To activate Hot-Topics delivery, navigate to the Hot Topics
region and click the Send with Selected Options radio
button for your delivery option.
4. Select the Frequency and Format.
5. Click the Documents I’ve marked as favorites checkbox.
6. Under Selected products, click Add link.
7. Enter your product name in the Product field. (Note: The
drop-down list will appear when you place your cursor in the
Product Line field).
8. Select your Platform and the type(s) of content you want to
Include.
9. Click OK to save your options.
10. Scroll down to the bottom of the page and click Apply.
KNOWLEDGE PREFERENCES KNOWLEDGE DOCUMENT FEEDBACK Product or Family Patch Advanced Search
MOS users can adjust knowledge preferences: Every document in the knowledge base has a Feedback 1. Go to the Patches & Updates tab.
1. Go to the More tab drop-down and click Settings. option. Use either the +/- icon: 2. Click the Product or Family (Advanced) link in the Patch
2. Click the Knowledge Preferences link on the left side Search region.
of the screen. 3. Select a Product from the drop-down menu. (Note: The
1. Select your Knowledge Preferences. drop-down list will appear when you place your cursor in
2. Click Apply Changes. Or Was this article helpful? the Product Field).
4. Click the Include all products in a family checkbox if
You can set Knowledge Preferences in your user settings to required.
personalize your knowledge searches including: 5. Select a Release from the drop-down menu. (Note: You
can choose a maximum of 10 releases).
Search Term Suggestion: On/Off and number 6. Click the Show recommended patches only and/or the
Search Intent Clarification: On/Off Both options enable you to provide feedback. Please share Exclude superseded patches check boxes, if these are
Solutions During SR Creation: On/Off your success story or indicate how we can improve the required.
Product Boosting(obsolete): On/Off document by providing some examples. 7. Click the blue Plus button to add more filter conditions.
Relevancy: On/Off 8. Click Search.
Inline Product Hierarchy: On/Off Providing feedback enables Oracle Support to improve the
Snippet: On/Off quality of the knowledge solutions available to you. Recommended Patch Advisor
MOS users can also search for recommended patches for
View the MOS Help Settings document for details on each of these products and releases listed or for combinations of products
Knowledge Preferences settings. used together via the Patch Search > Search tab.
SEARCH FOR PATCHES & UPDATES
MOS users can search and download patches. (Note: Some
FEEDBACK patches are password protected; You may need to create a HELP
You can provide feedback about your search experience and Service Request and work with a Support Engineer). Oracle Support is available 24x7 to assist you. If you cannot
the content, via the Knowledge Tab > Give Feedback link. access My Oracle Support, please contact us.
Simple Patch Search If you have My Oracle Support issues with your Support
1. Click the Patches & Updates tab at the top of the page. Identifier or CUA related issues, use the “Contact Us” option
2. Click the Search tab. on the top right to create a Non Technical Service Request.
3. Click the Number/Name or Bug Number (Simple) link in
1. Click the ‘Give Feedback ...’ link. the Patch Search region. Post your questions to the Using My Oracle Support
2. Answer the three quick questions to indicate how Community.
4. Click the Search tab.
satisfied you are with finding answers to your issue. 5. Click either Patch Name, Patch Number or Bug Number
3. If you experienced any issues locating your answer, from the drop-down list.
please provide comments. Let the team know what is 6. Click the blue Plus button to add the Platform or
LEARN MY ORACLE SUPPORT
working for you and what is not working. Language drop-down list. (Note: This is optional).  Access the online Help documentation.
4. If you use this link to provide document feedback, include 7. Enter your search criteria in the Search Field.  Review the My Oracle Support ‘How-to’ training.
the document number. 8. Click the Exclude superseded patches check box, to only  Attend a Oracle Support Essentials Webcast.
view the latest patches.  Get accredited with Oracle Support Accreditation.
Tip: Share your experience and provide  Learn how to Get Proactive!
9. Click Search to display your results.
feedback on the knowledge document. 10. Click the Patch Number to view details and download.
My Oracle Support Quick Reference Guide downloaded from Doc ID 1959163.1

Copyright © 2018 Oracle and/or its affiliates. All rights reserved. Rev. 11/2018