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EXPERT FACILITIES & ENERGY MANAGEMENT

SERVICES TO BOOST ATTRACTIVENESS


Customer experience is at the heart of airport operations. Whether they are departing, arriving, or on a stopover,
At each step of their journey, passengers expect nothing ensuring the satisfaction of each and every passenger
less than the highest standards of comfort, efficiency, boosts the overall attractiveness of airports, the sales
safety and increasingly, sustainability. of retail shops and restaurants on site, and fosters
preference for airlines based at the airport. Ultimately, it
Airports that benefit from high-end Facilities and Energy also supports local authorities in developing tourism, by
Management services are able to meet these specific attracting new travelers.
needs and positively impact passenger experience.

Airport Services PASSENGER


EXPERIENCE

Operation and Maintenance


of Technical Systems PASSENGER EXPECTATIONS
COMFORT EFFICIENCY SAFETY SUSTAINABILITY

OUR REFERENCES
Sustaining your growth
ABU DHABI AIRPORTS SHARJAH INTERNATIONAL AIRPORT
ABU DHABI | UAE SHARJAH | UAE

3 Airports 1 Airport
Beginning of contract: 2013 Beginning of contract: 2011
Over 23 million passengers Over 11 million passengers
per year per year

Photo credits : Photothèque VEOLIA - Jean Marie Ramès | Design :


Facilities Airport Systems Facilities Airport Systems
Management Management
• Electrical systems • X-Ray equipment • Electrical systems • X-Ray equipment
• Mechanical systems • Baggage handling systems • Mechanical systems • Baggage handling systems
• Fire systems • Passenger loading bridges • Fire systems • Passenger loading bridges
• Public address systems • Security & surveillance • Public address systems • Security & Surveillance
• CCTV systems • CCTV Systems
• Plumbing • Access control systems • Plumbing • Access control systems
• Civil works • Minor airfield civil works • Civil works • Minor Airfield Civil Works
Enova • BMS • BMS • Communication, Navigation
and Surveillance systems
P.O. Box 22707; 2nd Floor City Centre Offices, Deira City Centre Complex • Airfield Ground Lighting
Dubai | United Arab Emirates
Tel. +971 4 203 8111 | Fax. +971 4 203 8112
www.enova-me.com | Ahlan@enova-me.com
MOOVE Comfort MOOVE Comfort
ENOVA, YOUR DEDICATED PARTNER IN MOOVE: ENHANCING PASSENGER EXPERIENCE
FACILITIES & ENERGY MANAGEMENT PASSENGERS’ JOURNEY
AT EVERY STEP
Enova has the qualified people, processes, and tools, as
CEO Foreword well as framework agreements with the major equipment
manufacturers or service providers to either self-deliver or
manage the delivery of all technical services in the airport. CURBSIDE CHECK-IN SECURITY TRANSIT
According to the International Civil Aviation Organization, regional air traffic is projected to grow by
5% every year until 2030. Accommodating this growing flow of passengers while smoothly managing MOOVE, our one-stop-shop, tailor-made offering for Car park management Baggage Reconciliation Systems Passenger Screening Systems Flight Information Display System
operations and ensuring 24/7 service continuity is one of the biggest challenges of airport management. airports allows our customers to reduce their costs, Landscape Check-in Counters Luggage Screening Systems Horizontal Transportation
simplify their processes, and focus on their operational Pest control Weighing Scales Vertical transportation
Enova is the regional expert in Facilities and Energy Management for the aviation sector, with capabilities core business, while we deliver guaranteed performance
in managing not just technical operations and maintenance but also the complex systems exclusive on all the assets we manage. Reception Services UPS and Batteries Fire Alarm Public Address Cost Allocation
to airports, such as baggage handling, passenger loading bridges, or air traffic management. We also We have also developed innovative business models, Pest control Air Conditioning Fire Fighting Systems Data Management
guarantee reductions in energy and water consumption, thus improving airport’s environmental such as DBO (Design, Build and Operate), to seamlessly Cleaning Ventilation CCTV and Access Control SCADA and BMS
footprint and generating sustainable savings for our clients over the long term. Energy Management Plumbing Civil works
incorporate new systems or upgrade existing ones,
Waste management Lighting Civil maintenance
assuming the responsibility of the system’s performance.
Central Utility Plant Electricity Retail Fit-Out

Who We Are Where We Are Baggage Information Display


System Navigational Aids
Baggage Handling Systems Aircraft Guiding Lights
Enova was established in 2002 as a joint LEBANON Luggage Screening Systems Passenger Loading Bridges External lighting Passenger Loading Bridges
venture between Majid Al Futtaim Ventures A robust Performance BAGGAGE
Management System
ARRIVAL AIRSIDE BOARDING
and Veolia. DELIVERY
CURBSIDE
The company leverages best practices available
worldwide, while rooting them in the specific BAHRAIN
Our Performance Management System, Enova’s
QATAR
context of the region, to deliver Facilities & EGYPT UNITED ARAB
EMIRATES
operational management tool, is designed to achieve the
Energy Management services to a wide range utmost performance on output-based contracts. Our site
of customers in the public and private sectors. KINGDOM OF SAUDI ARABIA
managers monitor our real-time performance against a set
OMAN
of Key Performance Indicators defined with the customer, Tools designed to increase Performance
such as CNS & AGL systems availability, indoor air quality
and temperature inside the terminal, percentage of
ASSET FLEET
preventative maintenance executed, number of calls,
24/7 HELPDESK MANAGEMENT MANAGEMENT HUBGRADE
percentage of calls closed on time, cost of operations per
SYSTEM SYSTEM
passenger or per aircraft movement.

MOOVE: OUR RANGE OF OFFERS FOR THE


As soon as a drift is detected, the manager takes ■■ Manages over ■■ Manages over ■■ Tracks over 100 ■■ Enhances data
corrective action so that there is no impact on the airport’s 250,000 calls per 400,000 assets vehicles equipped analysis
TRANSPORTATION INDUSTRY operations. The system is fully integrated with our other
tools, providing full real-time reporting to our customers,
year
■■ Updates the
with GPS
■■ Benchmarks with
■■ Runs thank to system and sends ■■ Monitors various portfolio
Because not all airports have the same needs, Enova developed MOOVE, a range of offers that guarantees strong and and calculating possible penalties to be applied to the
multilingual notifications real movement and
immediate results to operators: service providers. ■■ Improves response
operators based at time minimizes response
MOOVE MOOVE MOOVE HQ time
time due to real
■■ Enables efficient time follow up
COMFORT DESIGN GREEN
Example of a portfolio of clients’ Average Response Time (hrs) Average Resolution Time (hrs) ■■ Keeps track management of ■■ Optimizes time
GUARANTEES ■■ Supports our
facilities : response time divided by 10, of operations store and inventory & operations
resolution time divided by 7, following 25 180 commitment to
 Comfort   22.96 160 167.5 (integrated Asset responsiveness
implementation of the performance ■■ Centralizes all energy guarantee
 Safety management system. 20 140 management
  120
operations though ■■ Reduces the vehicle
system) ■■ Brings added value
 Efficiency   15 100 a PDA application usage cost analysis
to our clients
80 ■■ Enables On line
 Sustainability   10 ■■ Provides web based ■■ Improves safety of
5.99 60 client monitoring ■■ Monitors local
SERVICES 2.66 40 33.99 access to CAFM & staff
5 2.03
1.97 23.981 (in-house energy production,
20 Helpdesk agents
 Audit    21.89 24.55 customization) generators,
0 2.06 0 19.13
 Project Implementation    renewable energy
March April May June July August March April May June July August production
 Performance Management   
 Operation & Maintenance  

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