Module Information Booklet

Taylor’s University

Undergraduate Business Programmes

March Semester 2018

OBM 60304
Cross-Cultural Management

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CONTENTS

Introduction

Module Overview

Learning resources

Assessments

Resit Assessments

Assessment Offences

Extenuating Circumstances

Module Calendar

Assignment Cover

Assignment Feedback Form

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INTRODUCTION

WELCOME
This module exposes students to cross cultural differences in the hope that through simulations and
exercises students will develop their skills of communicating and managing in diverse cultural
environments and in cross cultural situations.

To successfully complete this module you are required to participate in class discussions, read the
prescribed textbook chapters, complete weekly assigned work/quizzes and assignments, attend the
lectures and tutorials.

CONTACT DETAILS
Lecturer & tutor

Dr. Gu Manli
Room A02, 9th Floor, Block E (Wing A)
Taylor’s Business School
Taylor's University
Taylor’s Lakeside Campus
No. 1, Jalan Taylor’s, 47500 Subang Jaya
Selangor Darul Ehsan
Tel: 03-56295000 (ext. 5671)
Email: Manli.gu@taylors.edu.my

MODULE OVERVIEW

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MODULE SYNOPSIS
This module examines organisational and individual behaviours, structures and management practices in
multinationals and in business situations involving cross cultural interactions. This will be helpful to
anyone as it equips one with both analytical and practical skills to help in the management of multinational
firms. The focus is on the management of cultural differences. This challenge is not unique to
multinationals as many domestic firms also face multicultural environments (e.g., ethnically diverse
employees and/or customers).
This module covers a variety of theories that relate culture to behaviour in general and management in
particular, an analytical framework that facilitates adaptation of managerial practices and organisational
structures to cultural differences and focuses on the practical application of the framework to shaping
individual and organisational behaviours. There will be special attention paid to the following areas:
organisational design, negotiation processes, and communications. It is hoped that through simulations
and exercises students will develop their skills of communicating and managing in diverse cultural
environments and in cross cultural situations.

PREREQUISITE / ASSUMED KNOWLEDGE

BUS60104 Introduction to International Business

MODULE OBJECTIVES
1. To gain sound understanding of concepts and theories in the area of cross-cultural management.
2. To be able to arrive at workable and effective solutions in the context of cross-cultural management
after a comprehensive problem analysis.
3. To create awareness of and sensitivity to cross-cultural differences.
4. To develop a framework for managing work in cross-cultural context.

LEARNING OUTCOMES
Upon successful completion of this module, students will be able to:
1. Develop a critical understanding and awareness of cross-cultural differences in attitudes, values and
behavior present in international business transactions
2. Apply and evaluate key models used for comparing national cultures in the context of international
business and management
3. Critically analyse cross-cultural management issues and design solutions to the problems and
conflicts identified.
4. Identify and evaluate the challenges of management practices in a cross-cultural context.

TAYLOR’S GRADUATE CAPABILITIES (“TGC”)

Upon successful completion of this module, a student should be equipped with the following Taylor’s
graduate capabilities:
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 Taylor’s Graduate Capabilities – Degree

Discipline Specific Knowledge

1.0 TGC: Discipline Specific Knowledge

1.1 Able to put theories into practice.

1.2 Understand ethical issues in the context of the field of study.
1.3 Understand professional practice within the field of study.
* This TGC is further clarified according to the respective program-specific outcomes.

Cognitive Capabilities

2.0 TGC: Lifelong learning

2.1 Learn independently

2.2 Locate, extract, synthesise and utilise information effectively.
2.3 Be intellectually engaged

3.0 TGC: Thinking and Problem Solving skills

3.1 Think critically and creatively.

3.2 Define and analyse problems to arrive at effective solutions.

Soft Skills

4.0 TGC: Communication Skills

4.1 Communicate appropriately in various settings and modes.

5.0 TGC: Interpersonal Skills

5.1 Understand team dynamics and mobilise the power of teams.

5.2 Understand and assume leadership.

6.0 TGC: Intrapersonal Skills

6.1 Manage oneself and be self-reliant.

6.2 Reflect on one’s actions and learning.
6.3 Embody Taylor’s core values.

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7.0 TGC: Citizenship and Global Perspectives

7.1 Be aware of and form opinions from diverse perspectives.

7.2 Understand the value of civic responsibility and community engagement.

8.0 TGC: Digital Literacy

8.1 Effective use of Information and Communications Technology (ICT)

and related technologies.

On completion of this module, students should be able to achieve the following learning outcomes:

Learning Outcomes TGC1 TGC2 TGC3 TGC4 TGC5 TGC6 TGC7 TGC8
LO1 Develop a critical X X X X X
understanding and awareness
of cross-cultural differences in
attitudes, values and behavior
present in international
business transactions
LO2 Apply and evaluate key X X X X X
models used for comparing
national cultures in the context
of international business and
management
LO3 Critically analyse cross-cultural X X X X X
management issues and
design solutions to the
problems and conflicts
identified
LO4 Identify and evaluate the X X X X X X X
challenges of management
practices in a cross-cultural
context.

Assessment LO1 LO2 LO3 LO4

Continuous Assessment
i. Article Review X X X
ii. Critical Analysis X X X X

Final Exam X X X X
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Assessment TGC1 TGC2 TGC3 TGC4 TGC5 TGC6 TGC7 TGC8
Continuous Assessment
i. Article Review X X X X X X
ii. Critical Analysis X X X X X X X X

Final Exam X X X X X X

TEACHING AND LEARNING ARRANGEMENTS

This module is taught through lectures, tutorials and on-line materials. Class contact time consists of two
hours of lectures and a two-hour tutorial each week. Lectures will begin in week 1 and tutorials will begin
in week 2.

UNIT VALUE OF MODULE

4 credit hours

LEARNING RESOURCES

TEXT
MJ Browaeys and R. Price, Understanding Cross-Cultural Management (3rd Edition), 2015, Prentice Hall.

MAJOR REFERENCES
1. D.C. Thomas, Readings and Cases in International Management – A Cross-Cultural Perspective,
2003, Sage Publications.
2. D.C. Thomas, Cross-Cultural Management – Essential Concepts (2nd Edition), 2008, Sage
Publications.
3. H. Deresky, International Management: Managing Across Borders and Cultures, Text and Cases, (7th
Edition), 2011, Pearson.
4. P. Haghirian. Multinationals and Cross-Cultural Management, 2010, Routledge.
5. F. Luthans and J.P. Doh, International Management: Culture, strategy and behaviour (8th Edition),
2012, McGraw-Hill.
6. French, R. (2010) Cross-Cultural Management in Work Organisations, CIPD.
7. Trompenaars, F., Dumetz, J., Saginova, O., Covey, S., Hampden-Turner, C., Woolliams, P., Schmitz,
J., Foster, D., Belbin, M. and Schein, E. Cross-cultural management textbook: Lessons from the world
leading experts in cross-cultural management, 2012, CreateSpace Independent Publishing Platform.

8. Barmeyer, C & Franklin, P. Intercultural Management: A Case-based approach to achieving

complementarity and synergy, 2016, Palgrave Macmillan.

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9. Meyer, E. The Culture Map: Breaking through the invisible boundaries of global business, 2015,
PublicAffairs.

10. Hofstede, G, Hofstede, G.J., and Minkov, M. (2010). Cultures and Organizations: Software of the
Mind, McGrawhill. important

ONLINE SUPPORT
Taylor’s University provides a programme website (TIMeS) to allow students convenient access to
module resources.

Materials available include:

 Module Information Booklet
 Study Guide
 Lecture slides
 Assignment Cover Sheet
 Assignment Feedback Form
 Other information on the module

ASSESSMENT

ASSESSMENT SUMMARY

Form of assessment Length Weighting Due date Learning

Outcomes being
assessed

Article Review
2000 words 35% Week 11 1,2,3,4
(individual)

Critical Analysis 2000 words 15% Week 8 1,2,3,4

Final Examination 3 hours 50% Exam period 1,2,3,4

ASSESSMENT DETAILS
Students are required to submit their written assignments electronically as well as into Turnitin (print and
attach the Matching Report) in TIMeS and provide a hard copy in addition to the electronic version. The
assignment guidelines given by the lecturer will outline relevant information in relation to submission such
as the format and naming protocols for the assignment, due dates, penalty for late submissions and/or re-
submissions, and other specific requirements.

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All assignments must use the Assignment Cover Sheet and Assignment Feedback Form as the first two
pages of the assignment (available from module website). No extensions will be granted for assignment
submissions. If the assignment is submitted late due to circumstances beyond your control, you are
required to complete an Application for Late Submission of Assessed Work Form (available from the
Faculty office).

Students are advised that the Harvard referencing styles should be consistently adopted for all pieces of
assessment. Taylor’s University treats any acts of dishonesty relating to assessment of University
modules very seriously. It is vital that students acquaint themselves with the University’s policy on
plagiarism (refer to TU-UWE Programme Guide 2013). Please also refer to Policy of Submission of
Written Assignment for more details (URL:http://portals.taylors.edu.my)

A. CONTINUOUS ASSESSMENTS (50%)

Assessment components

There are 2 assessments that need to be completed as below:

1. ARTICLE REVIEW (35%)

Task: Choose any ONE (1) topic from the list below: (can also choose a sub-topic of these field and
be more deeper and narrow of the points)

 Dimensions of culture in business/ cross-cultural theories

 Business cultures & ethics
 Culture, motivation & leadership
 Culture and communication
 Conflicts and cultural differences

- JOB SATISFACTON AND COMMITMENT: ORGANISATIONAL CULTURE AND

LEADERSHIP STYLE
- BUSINESS ETHICS: -DISCRIMINATION -CSR.
-
Literature review: author/title I findings I differences/similarities of the findings (find the gap)

(Job satisfaction, job loyalty is under motivation)

It has to be in cross-cultural context. Motivating people from Malaysia is different with ppl in
China.

The previous studies on this study. Synthesis: make sense of how these different papers, what’s
the relations, do they create new findings or disagree with others?

Evaluation: is there any limitation / gaps in this paper? Critical comments on their papers
Propose suggestion for future studies: Suggest something in future to improve our understanding
in this topic. Check the limitation part of the journal.

Review, evaluate and suggestion.

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 Updated, relevant and significant (important), credible. Max 15years backward is acceptable.
Except pioneer or seminar papers written by the findings fathers.

You are required to write a literature review of the chosen topic or its sub topic in the context of cross-
cultural management. The review should provide (1) a clear, balanced synthesis of existing academic
research done in the area in terms of both theoretical foundation and empirical findings. (2) The
review should also critically evaluate the existing studies and highlight their relationships, strength
and weaknesses. (3) Having established what is known for the chosen topic/ area, you should then
address/ identify the knowledge gap(s) in the existing literature, or how we can advance the
understanding of the subject matter. Suggest specific directions for future research near the end of
the review.

Note that the literature review should NOT be a simple summary of existing research results. It is a
synthesis which shows evidence of critical evaluation and analysis of current studies. That means, for
example, you are able to identify patterns and themes in the current literature, and make meaningful
comparisons between them, etc. Please also make sure the literature you review are significant, up-
to-date, and relevant to the topic chosen.

To make your review more accessible, please use headings, subheadings or tables if
necessary. The minimum number of journal article reviewed is 10.

Referencing

You must fully acknowledge the sources of information (i.e., journal articles) that you use in the
completion of the assignment. To do this you must use the Harvard Referencing System which tells
you (a) how to acknowledge your sources in the body of your text, and (b) how to list your sources in
your reference section. You can refer to the link below for information and learn about the Harvard
System:

http://www.uwe.ac.uk/library/resources/general/info_study_skills/harvard2.htm

Be careful when you use the Internet to search for information and do not rely on a general search
from the Internet. Google, for example, often comes up with sites that lack credibility or have no valid
research base.
You will need to check your assignment using ‘Turnitin’ for duplication. Any duplication should be
less than 20% or it will constitute as plagiarism. You can check as many times as possible and
amend necessarily to ensure that duplication is absolutely minimum.

Instructions on how you can carry out ‘Turnitin’ check for your assignment will be given in due course.

Assignment format

i. The assignment must be type-written using:

 Times New Roman Font, size 12
 One and half spacing

ii. Length: 2000 words excluding reference list. Do not exceed the limit of words.
iii. Include word count
iv. Include reference list
v. Include FULL Turnitin report

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Submission of assignment

The written assignment is due on 5 June 2018 by 2 pm (week 11). Assignment is to be submitted to the
Faculty Office. You are also required to submit your written assignment electronically to the “Digital Drop
Box” of Times@Taylors (TIMeS - Taylor's Integrated Moodle e-Learning System)

Please ensure that you have filled in all the required details in the Assignment Cover Sheet (for Individual
Assignment) and Feedback Proforma.

IMPORTANT NOTE: You are strongly advised to avoid last-minute uploading of your electronic copy of
assignment as it could overload the system and result in pending report. No extension of submission
deadline will be granted, except in the case of extenuating circumstances.

Assessment Criteria

The assignment is marked based on the criteria below:

MARKING GRID FOR WRITTEN ASSIGNMENT

MARKS STRUCTURE
(writing styles and
references)
[25] Answers the question fully
Introduction: very good, with
[22]
extensive and relevant
details for analysis
20 Argument/ discussion: very
clear
Accurate and succinct
summary and conclusion
[19] References are accurately
recorded
Extensive reference to a
wide range of literature
Synthesis
(Identifying relevant
literature for the topic)
Fully and clearly describes
research findings
Clearly knows the theories &
concept/s and is able to
describe them fully and
accurately
Literature review is balanced,
up-to-date and significant,
review is organized in a clear,
logical manner
EVALUATION
(Critical evaluation of the
literature)
Excellent evidence of sound
judgement & critical thinking
Able to critically evaluate the
relationship, trend of the
literature, strength and
limitation.
Thoughtful analysis of
research gaps
Proposition
(Suggestion of future
research direction)
Thoughtful proposal of future
research direction to advance
understanding of the topic;
Direction for future research is
well explained in relation to the
research gap identified
Research proposal has
meaningful practical implication

[18] Answers the question well
Introduction: good, with
sufficient and relevant
details for analysis
17 Argument/ discussion: clear
Good and clear summary
and conclusion
Clearly describes research
findings
Knows the theories &
concept/s and is able to
describe them accurately
Literature review is relevant
and up-to-date; review is
organized in a logical manner
Good evidence of judgement &
critical thinking
Show ability to assess the
strength and limitation of the
literature reasonably well
Research gaps well explained
Clear explanation of future
research direction
Research direction is sensible
and helps to close the
research gap
Research proposal has some
practical implication

References are accurately

[16] recorded but may contain
occasional minor errors

Reference to a good range

of relevant literature

[15] Answers the question
adequately
Introduction: adequate, with
sufficient but a few irrelevant
details for analysis
Sufficient description of
literature but are not in-depth
Knows the theories &
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Adequate evidence of sound
judgement with some attempt
of critical thinking
Superficial evaluation of the
strength and limitation of the
Some suggestion of future
research direction but not well
explained or justified
The link between research
proposal and research gap
identified is not very strong

14 Argument/ discussion:
reader has to do some of
the work to sort out ideas
Adequate summary and
conclusion with minor errors
[13] Some references provided
contain errors
Some reference to relevant
literature
concept/s but description may literature
be broadly adequate but
Research gap identified but
Proposal has limited practical
superficial in some respects implication
not clearly explained
or with minor inaccuracies
Literature review is not
balanced enough and
organized in a somewhat
logical manner

[12] Weak treatment of the
question
Introduction: weak, with
brief details, mostly
irrelevant for analysis
11 Argument/ discussion: not
developed or hard to follow;
reader has to do the work
Very brief and not so
accurate summary and
[9] conclusion
Few references provided,
with errors
Few reference to relevant
literature
Descriptions of existing Poor judgement and some Weak proposal of future
literature is not clear or unsupported assertions research direction
accurate
No obvious link between
Some basic understanding of
Makes some form of proposal and research gap
the theories & concept/s, but
evaluation of the literature but
description is weak with
poorly worked through Lack practical implication
errors &/or omissions
Literature review is somehow
outdated and omits important Superficial identification of
work; review lacks logical research gap
flow and order

[8] Fails to answer the question
Introduction: very poor, with
very little and irrelevant
details for analysis
7 Argument/ discussion:
unclear/ very poor
Very poor summary and
conclusion
[4] Very few or no references
[0] provided, with errors
Hardly identifies any key
literature/ research findings
Very poor understanding of
the theories & concept/s
Literature review lacks
relevance and structure
You should only give 0 if
there is no knowledge or
understanding of any
theories & concepts at all
Unsupported assertions and Proposal for future research is
value judgements not evident or minimal
No clear practical implication
Contains a minimal evaluation You should only give 0 if there
of the existing literature is no proposal at all
No clear identification of
research gap
You should only give 0 if there
is no evaluation at all

You should only give 0 if the

whole essay is absolutely
not readable.

Total mark (100%) Total mark (35%)

2. CRITICAL ANALYSIS (15%)

Task:
You are to work in a group of four or five. Analyse an existing company that has started off as a domestic
firm but later ventured into the global marketplace. You are to answer the following questions specifically:
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1. Explain how operating business in the global marketplace is different from the domestic environment,
as far as the chosen company is concerned.
2. Identify two cross-cultural issues that the company faced in globalising its business operations. Apply
relevant concepts, notions or theories in cross-cultural management to explain why those issues.
3. Discuss what the company has done to deal with those issues. Critically examine the effectiveness of
those strategies or approaches in the context of cross-cultural management.
Your report should begin with an executive summary and introduction, and end with a conclusion, in
addition to other headings. Please take note that the selected company cannot be one of those discussed
as an example in the lecture
The analysis must cover the 4 marking criteria i.e.:

Structure (S)
 Address all the tasks indicated in the question i.e. providing the introduction and proper analysis
and a conclusion.
 Present clear and succinct discussion and argument.
 List all sources of information with proper acknowledgment of the sources.

Knowledge (K)
 Highlight and explore key issues in the analysis.
 Explain the decision to go global.
 Explain the concepts/theories that relates to the issues.

Application (A)
 Explain how concepts/theories can be applied to explain/ understand the issues.
 Relate the issues to the theories and concepts effectively.

Evaluation (E)
 Show evidence of sound judgement and critical thinking.
 Evaluate the effectiveness of strategies/ approaches in dealing with the issues.

Sources of information.
This assignment offers an opportunity for you to find your way around the various resources for study that
are available to you. Clearly the textbook is a key resource and also the other references recommended
in your reading list as well.
The library offers a wide variety of resources. There are both online and printed materials e.g. books,
journals, reports, newspaper articles, business magazines that you can use. There are good online
databases that you can search e.g. EBSCO, Business Source Premier, Emerald and JSTOR.
Be careful when you use the Internet to search for information and do not rely on a general trawl of the
Internet, Google, for example, as this often comes up with sites that just represent the views of one
individual and have no valid research base.

Referencing
You must fully acknowledge the sources of information (books, articles, reports, etc.) that you use in the
completion of the assignment. To do this you must use the Harvard Referencing System which tells you

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(a) how to acknowledge your sources in the body of your text, and (b) how to list your sources in your
reference section. You can refer to the link below for information and learn about the Harvard System:
http://www.uwe.ac.uk/library/resources/general/info_study_skills/harvard2.htm
A reference list must be attached with your assignment.
You will need to check your assignment using ‘Turnitin’ for duplication. Any duplication should be less
than 20% or it will constitute as plagiarism. Plagiarism is a regarded as a serious academic offense. It is
your responsibility to ensure that you understand what constitutes plagiarism. You can check as many
times as possible and amend necessarily to ensure that duplication is absolutely minimum. You will need
to attach your ‘Turnitin’ report to your assignment when you submit.
Assignment format
vi. The assignment must be type-written using:
 Times New Roman Font, size 12
 One and the half spacing
vii. Length: 2000 (plus minus 10%), not including reference list, tables, charts, illustrations.
Marks will be deducted for excessive length.
viii. Include word count
ix. Include reference list
x. Include Turnitin full report

Submission of assignment
Each group is to submit one written assignment. It is due on 15 May 2018 (week 8) 2 pm. Assignment is
to be submitted to the Faculty Office. You will also need to submit an electronic copy in TIMeS.
Please ensure that you have fill in all the required details in the Assignment Cover Sheet (for Individual
Assignment) and Feedback Proforma and also attach the supporting documents (Turnitin report and
reference list).
Return of Assignment
Marked assignments and a feedback form will be returned to you within three (3) weeks of submission.

Marking
The assignment is marked according to the criteria below (see marking grid below). Each criterion is
awarded a full mark of 25. The written assignment total mark is 100 and is weighted to 15%.

MARKS STRUCTURE KNOWLEDGE APPLICATION EVALUATION

[25] Answers the question fully
Introduction & issues: very
[22] good, with extensive and
relevant details for analysis
20 Argument/ discussion: very
clear
Accurate and succinct
summary and conclusion
[19] References are accurately
recorded
Fully and clearly describes
key cross-cultural issues
Clearly explains how global
operation is different from
domestic marketplace.
Clearly knows the theories &
concept/s and is able to
describe them fully and
accurately
Relates issues very effectively
to theory: issues linked to all
aspects of all theories &
concept/s used and links well
described
Excellent evidence of
sound judgement & critical
thinking
Able to critically evaluate
the effectiveness of
strategies/ approaches
adopted by the company;
thoughtful analysis

[18] Answers the question well Clearly describes key cross- Relates issues well to theory: Good evidence of
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Introduction & issues: good,
with sufficient and relevant
details for analysis
17 Argument/ discussion: clear
Good and clear summary
and conclusion
[16] References are accurately
recorded but may contain
occasional minor errors
[15] Answers the question
adequately
Introduction & issues:
adequate, with sufficient but
a few irrelevant details for
14 analysis
Argument/ discussion:
reader has to do some of
the work to sort out ideas
[13] Adequate summary and
conclusion with minor errors
Some references provided
contain errors
[12] Weak treatment of the
question
Introduction & issues:
weak, with brief details,
mostly irrelevant for analysis
11 Argument/ discussion: not
developed or hard to follow;
reader has to do the work
Very brief and not so
accurate summary and
[9] conclusion
Few references provided,
with errors
[8] Fails to answer the question
Introduction & issues: very
poor, with very little and
irrelevant details for analysis
7 Argument/ discussion:
unclear/ very poor
Very poor summary and
conclusion
[4] Very few or no references
[0] provided, with errors
You should only give 0 if the
whole essay is absolutely
not readable.
cultural issues
Adequate explanations of
how global operation differs
from domestic operation.
Knows the theories &
concept/s and is able to
describe them accurately
Sufficient description of key
issues but are not in-depth
Superficial explanations of
differences between global
and domestic operations
Knows the theories &
concept/s but description may
be broadly adequate but
superficial in some respects
or with minor inaccuracies
Descriptions of key issues
are not clear or accurate
Explanations of differences
between global and domestic
operations not clear
Some basic understanding of
the theories & concept/s, but
description is weak with
errors &/or omissions
Hardly identifies any key
issues
Very poor explanations of
differences between global
and domestic operations.
Very poor understanding of
the theories & concept/s
You should only give 0 if
there is no knowledge or
understanding of any
theories & concepts at all
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clear & strong links to theory
Relates issues to theory:
clear links to theory; some
strong, some weak links; tend
to sometimes lapses into
descriptive of theory rather
than application
Attempts to relate issues to
theory: generalised
statements without clear or
explicit links to theory;
descriptive of theory
Demonstrates little ability to
relate issues to theory: minimal
application to theory; heavily
descriptive of theory
You should only give 0 if there
is no application at all
judgement & critical
thinking
.
Show ability to assess the
effectiveness of strategies
reasonably well
Adequate evidence of
sound judgement with
some attempt of critical
thinking
Superficial evaluation of
the effectiveness of
strategies/ approaches
Poor judgement and some
unsupported assertions
Makes some form of
assessment of the
effectiveness of strategies
but poorly worked through
Unsupported assertions
and value judgements
Contains a minimal
assessment of the
effectiveness; no effort to
critically think through the
resolution of the issues
You should only give 0 if
there is no evaluation at all
 B. FINAL EXAMINATION (50%)

The examination will assess students’ understanding of the organisational issues covered in the syllabus.
The duration of the examination is 3 hours. The examination paper contains TWO (2) sections.

 Section A (Case study) 50 marks

 Section B (Scenario-based) 50 marks

Students are required to answer ALL questions in Section A & TWO questions in Section B.

SPECIAL REQUIREMENTS
You are required to achieve an overall weighted average of at least 50% for the module assessment
components to pass this module.

All students must adhere to the Taylor’s University’s Examinations, Assessment Policies and Procedures
Manual. Key information can be found at programme website (http://portals.taylors.edu.my).

1) MODULE ASSESSMENT, REFERRALS AND REASSESSMENT

To pass a Taylor’s module at levels 1 to 3 students must achieve an overall module mark of not
less than 50%. Where the module has two components, students must achieve at least 40% in
each component in order to pass the module. A mark below 40% in either component means
that the module has not been passed. (Academic Regulatory framework: section C5.4)

For instance:
Continuous assessment (%) Final exam (%) Overall Grade

Scenario 1 75 38 FAIL

Scenario 2 38 75 FAIL

Scenario 3 38 38 FAIL

Scenario 4 48 48 FAIL

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2) LATE SUBMISSION OF WORK FOR ASSESSMENT

The hand in time for all assessments will be 2:00pm local time. This will apply from Monday to
Thursday and applies to all modules at all levels. Deadlines will not be set to fall on public
holidays. (Academic Regulatory framework: section C6.2)

Work submitted up to 24 hours after the published deadline will be penalized as follows:

Level 1-3 Taylor’s modules:

 a mark of more than 50% for the assessed piece of work will be reduced to 50%. The
reduced mark for the assessed piece of work will be used in the calculation of the overall
module mark;
 a mark of 50% or less will stand and be used in the calculation of the overall module mark.

 In the event that extenuating circumstances are submitted and approved for a piece of work
that is handed in within the late work period (the 24 hour ‘window’) this will have an effect on
whether the penalty will stand or not.

(Academic Regulatory framework: section C6.3)

Work will not be accepted after the 24 hour window and will be recorded as a non-
submission (Academic Regulatory framework: section C6.6)

3) PROGRESS MONITORING AND REVIEW: PORTFOLIO ASSESSMENT

When studying at Taylor’s University, students will be required to produce a Portfolio. The
Portfolio is a comprehensive predetermined and systematic authentic tool that is used to monitor
progress by documenting the process of learning as it occurs and is instrumental at Taylor’s
University in tracking each student’s acquisition of the Taylor’s Graduate Capabilities (TGC). The
Portfolio is assessed as part of one or more of the modules that contribute to the dual awards for
which the student is registered.

a) Portfolios document the evidence of TGC gained measured against module learning
outcomes:

i) Individual module may generate one final portfolio besides one final academic mark and
grade (the standard format is given in Appendix II of TU-UWE Programme Guide 2011);
Each programme will generate one final “portfolio of portfolios”;

Portfolios ensure that students continually review their own learning and acquisition of
knowledge and skills. (TU-UWE Programme Guide 2011)

4) ASSESSMENT OFFENCES
You are to use the Harvard referencing styles consistently for all written assessments. Taylor’s
University treats any acts of dishonesty relating to assessment of University modules very
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 seriously. It is vital that students acquaint themselves with the University’s policy on assessment
offences. Assessment Offences is defined here as passing off the work of others as one’s own
including copying (reproducing or imitating), cheating, collusion (agreement to deceive, using
words or ideas of colleagues or other students and passing them off as your own), plagiarism and
other breaches of assessment or other examination regulations. Cheating, collusion and
plagiarism are the use of unfair means of presenting work for assessment; aiding another student
in the use of unfair means of presenting work for assessment; or preventing or attempting to
prevent another student from being able to be assessed properly.

The University is to check any work submitted by students using text comparison software, for
instance Turnitin. The similarity index produced by the software is an important tool to assess a
student’s performance. However, the index is not the only tool to conclusively determine the
existence of breach of academic integrity. It is important to note that although the rate of similarity
may be significantly high or otherwise, the lecturer/tutor/instructor is responsible to exercise his or
her independent professional judgement to determine the actual existence of a breach of
academic integrity.

Allegations of and investigations into assessment offences will be dealt with in accordance with
the regulations and procedures in force at Taylors University for the module. Where a student is
found to have committed an assessment offence a decision must be taken either to take no
further action or to impose an appropriate penalty which may include failing the student and
determining whether or not the student will be permitted another assessment attempt.

Where it is decided that penalty is to be imposed, the penalty could include one of the followings:

a) the mark for the relevant piece of assessment be reduced; or

b) the mark awarded for the relevant piece of assessment be reduced to zero; or

c) the student be deemed to have failed the module, and is not permitted for another
assessment attempt for the module.

Please refer to Taylor’s Dual Award Programme Guide for details on Assessment Offences.

RESIT ASSESSMENTS

OPPORTUNITY TO ATTEMPT RESIT ASSESSMENTS

If you have achieved:
 an overall module mark of less than 50%, and/or
 a mark below 40% in either the continuous assessment component or the final exam component,
it would mean that you have not passed the module, in which case, you could be offered a resit attempt
for one of the component or for both components,depending on your final results.
To qualify for a resit opportunity, a student must:

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  not have exhausted four assessment attempts (refer to the TU-UWE Programme Guide for
definitions for reassessments) in this module, AND
 have submitted his/her assessments on time, AND
 have attended the assessments
However, note that your right to resit could be forfeited if you have committed any assessment offences,
did not submit a piece of assessed work on time or failed to attend an assessment.
The mark for a resit component is capped at 50% if the actual mark is at least 50%. If the actual resit
component mark is 40% or more but less than 50%, then the mark for a resit component is capped at
40%. A student fails the resit component if the actual mark is less than 40%. Reminder: Failing in one
module component will result failing the module.

RESIT CONTINUOUS ASSESSMENT

The resit continuous assessment component shall be in the form of an assignment, with the same
weighting as the continuous assessment component. The resit continuous assessment instructions and
guidelines shall be made available on the module webpage in TIMES after the release of the final results.

RESIT EXAMINATION
The resit exam is a closed-book exam. The resit examination shall have the same exam structure and
weighting as the final examination component.

EXTENUATING CIRCUMSTANCES (NOTE: THE LIST IS NOT EXHAUSTIVE)

Extenuating circumstances are circumstances which are unforseen, unexpected, significantly disruptive
and beyond a student’s control. The circumstances must relate to a specific piece of assessment or
examination rather than being problems of a kind that affect a year as a while or parts of it.
A student who is of the opinion that:
 his or her performance in an examination or in other assessed work has been adversely affected
by an extenuating circumstance(s), or
 his or her ability to attend an examination has been adversely affected by an extenuating
circumstance(s)
could submit an Extenuating Circumstances Form to the Examinations Centre at Taylor’s University. The
form must be accompanied by supporting documentary evidence.
Acceptance of extenuating circumstances shall be evaluated on a case to case basis by an Extenuating
Circumstances Panel. The decision of the Pane shall be deemed as final.
Circumstances that are unlikely to be accepted as extenuating circumstances include the following:
 personal illness or disability for which special arrangements are already in place;
 colds or known conditions such as hay fever;
 normal examination stress or anxiety experienced during revision or the assessment period
(unless corroborated by medical evidence as chronic condition and undergoing treatment);
 non-serious domestic or personal disruptions (e.g. moving house, change of job, holidays,
weddings, normal job pressure, failed travel arrangements, financial difficulties, oversleeping,
etc);

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  study related circumstances(e.g. equipment failure including computing/printer difficulties, unless
they occur in the examination itself, failure to have taken back-up copies for work stolen or
corrupted, brunching of deadlines/examinations, missing books/notes, poor time management,
misreading the examination timetable, taking the wrong examination, etc).

MODULE CALENDAR MARCH SEMESTER 2018

Week Week Lecture topic Tutorial / Assessment

beginning Tutorial /Key dates
preparation
1 26 Mar Lecture 1: Module Overview - Introduction to No tutorial
Cross-Cultural Management (Browaeys &
Price, Ch. 1)
 Determinants of culture
 Importance of Cross-Cultural
Management

2 2 April Lecture 2: Dimensions of culture in business Tutorial 1: Go

(I) (Browaeys & Price, Ch. 2 & 5) through Module
 Hofstede’s model Information
 GLOBE project Booklet & brief on
 Trompenaars’ model assessments

3 9 April Lecture 3: Dimensions of culture in business Tutorial 2:

(II) Dimensions of
 Trompenaars’ model culture in business
 Tightness vs. looseness cultural model (I)
 Inglehart-Welzel Two dimensional cultural
model

4 16 April Lecture 4: Comparing business cultures Tutorial 3:

(Browaeys & Price, Ch. 3 & 4) Dimensions of
 Business cultures in the Western world culture in business
 Business cultures in Asia, Africa & Middle (II)
East

5 23 April Lecture 5: Business cultures & Ethics Tutorial 4:

(Deresky, Ch. 2)
 Ethics in Global Management Preparing for
assignment:
Critical analysis

6 30 April Lecture 6: Culture and styles of management Tutorial 5:

(Browaeys & Price, Ch. 6)
 Management tasks and cultural values Blended learning:
online exercise

7 7 May Week 7: Leadership week Tutorial 6:

Culture & styles of
management

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8 14 May Lecture 7: Culture and corporate structures Tutorial 7: Assignment:
(Browaeys & Price, Ch. 7) Critical
 Organisational structures Preparing for
assignment: Analysis due
 Corporate cultures
Article review (15 May)

9 21 May Lecture 8: Culture, Motivation & Leadership Tutorial 8: Culture,

(Browaeys & Price, Ch. 8; Deresky, Ch. 11) Motivation &
 Cross-cultural research on motivation Leadership
 Leadership in an international context

10 28 May Lecture 9: Culture and corporate strategy Tutorial 9: Culture

(Browaeys & Price, Ch. 9; Deresky, Ch. 6) and corporate
 Cultural view of strategy strategy
 Strategic alliances and business cultures

11 4 June Lecture 10: Cultural change in organisations Tutorial 10: TES

(Browaeys & Price, Ch. 10) Cultural change in Evaluation
 Organisational change as a cultural organisations
process Assignment:
 Organisational change in a global Article review
environment due (5 June)

12 11 June E-Learning week Tutorial 11:

Lecture 11: Business communication across Business
cultures (Browaeys & Price, Ch. 13 & 14) communication
 Communicating in and between cultures across cultures
 Barriers to intercultural communication

13 18 June Lecture 12: Working with international teams Tutorial 12:

(Browaeys & Price, Ch. 16) Working with
 Groups processes during international international
encounters teams
 Global Management Teams

14 25 June Lecture 13: Conflicts and cultural differences Tutorial 13:

(Browaeys & Price, Ch. 17) Implication of
 Understanding and dealing with conflicts cross-cultural
contexts on work
and organisations

FINAL EXAMINATION (11-23 July)

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 State full name &
tutorial group in block
capital

Dual Award Programme

- Individual Assignment Cover Sheet

Fold corner of EACH copy separately

and seal to obscure your name

Please complete the form (in capital letters) and attach it securely to the front
of your assignment before submitting your assignment.

Student ID: …..…………………………………………………………………………..

Title of Your Award: ……………………………………………………………………………..

Name of module tutor: ……………………………......................………………………………………

Name of module: ………………………………………………………………………..

Module code: B U S
O B M

Assignment title: ………………………………………………………………………

Due date & time: …………………………………………………………………………

I have read and understood the TU Dual Award Regulations on cheating, plagiarism and collusion. I
declare that this piece of work is my own and does not contain any unacknowledged work from any other
sources.
I authorise the University to test any work submitted by me, using text comparison software, for instances
of plagiarism. I understand this will involve the University or its contractor copying my work and storing it on
a database to be used in future to test work submitted by others.
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Note: The attachment of this statement on any electronically submitted assignments will be deemed to
have the same authority as a signed statement.

Signed: Date:
List of students (State full name &
tutorial group in block capital)

1. ……………………………………
…. …………………………..

Dual Award Programme

- Group Assignment Cover Sheet

Fold corner of EACH copy separately

and seal to obscure your name

Please complete the form (in capital letters) and attach it securely to the front of your assignment before
submitting your assignment.

Student ID: ………………………………………………. Student ID: ……………………………………………….

Student ID: ………………………………………………. Student ID: ……………………………………………….

Student ID: ………………………………………………. Student ID: ……………………………………………….

Name of module: …………………………………………..

Name of tutor: ………………………………………………

Module code: B U S
O B M

Assignment title: …………………………………………………………………………………………………………………..

Due date & time: ………………………………………………………………………………………………………………….

We have read and understood the TU Dual Award Regulations on cheating, plagiarism and collusion. We declare that this piece of work is our
own and does not contain any unacknowledged work from any other sources.

We authorise the University to test any work submitted by us, using text comparison software, for instances of plagiarism. We understand this
will involve the University or its contractor copying our work and storing it on a database to be used in future to test work submitted by others.

Note: The attachment of this statement on any electronically submitted assignments will be deemed to have the same authority as a signed
statement.

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Signed: Signed: Signed: Date:

Signed: Signed: Signed:

Please attach this cover sheet to the front of your assignment

DUAL AWARD PROGRAMME - Mark*

*This mark is provisional

and is subject to
moderation and approval

A. A feedback needs to be included with each assignment. Please complete all details in block capital clearly.
Student ID: Student ID:

Student ID: Student ID:

Student ID: Student ID:

Title of Your Award:

Module Name and Code :
Name of Tutor:
Assignment Title:

B. This section will be completed by the tutor assessing your assignment:

Key: 1. Outstanding 2. Very Good 3. Good 4. Satisfactory 5. Weak 6. Unsatisfactory

Structure 1 2 3 4 5 6
Material relevant to question       Little relevance to question
Argument logically developed       Unstructured/lacking continuity

Content
Accurate presentation of argument       Many Inaccuracies
Application: theory/principle       No application: theory/principle
Question covered in sufficient depth       Superficial treatment

Originality
Evidence of creative thought       Little evidence of creative thought

Style
Fluent & well written       Clumsily written

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Succinct writing       Too repetitive

Presentation
Logical & well set out       Lacking logical flow/poorly set
out

Sources
Good reference of sources       Inadequate range
Correct citation of references       Incorrect referencing

Language
Grammatical sentences       Weak grammatically
Correct spelling       Much incorrect spelling
Effective/accurate use of figures and tables       Use ineffective or inaccurate

Any additional comments (if there is any):

Assessed by: Date:

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