Professional Documents
Culture Documents
and research services. As a vital component of any type and any level of education
the absence of non-utilization of these services in the present day school system
has led to the unprecedented rise in the crime wave, violence among students,
severe value erosion, wrong career choice, and wrong subject combination among
other issues. Mutie and Ndambuki (2004) assert that counselling service is the
brain and heart of the guidance programme. Thus counselling represents a part of
the total process of guidance which is helping individuals, achieve the self-
a particular environment.
all students would require counselling services in order to develop their academic,
social and personal competencies. Effective counselling will enable them to deal
with psychological problems they may experience and make rational decisions on
how to solve or cope with the academic, social and personal challenges. It helps
an individual to acquire skills and attitudes, which make him or her properly
Mohanty (2003) points out that the increasing educational institutions are
of many kinds and vocations as well as occupations are of different types. Choice
11
because the occupation that the person follows is not merely a means of earning
individual can easily select an appropriate occupation or education which goes well
with their capabilities, skills and interest. The Paris 2001 International Association
is a critical task that faces all adolescents in all societies. The selection of a career
made during the senior year is among the most critical decisions in a person's
lifetime. The wrong choice of an occupation not only brings frustration for the
growing adult, but a waste of energy, money and precious time. Through a well-
controlled among these students. The rationale for introducing guidance and
counselling services at schools was to provide personal contact and help for a pupil
in his development.
value in being involved. Understanding what motivates each student can help to
beneficial when helping identify what motivates them. Some students may
indicate that they are motivated by the attention received by others for a job well
done; some may say they are most motivated by inner desire. There is no one
right answer, but an advisor should be tuned in to the variety of factors that affect
motivation so that he/she may better predict what will work and what may not.
2012).
college access and success. Federal, state, and institutional aid programs help to
13
background. Financial aid is most effective when students and families learn about
it early enough to make the right choices and plans about high school coursework,
family savings, work and earnings, and college options. Students typically estimate
three times the mean tuition for two-year colleges and twice the tuition for four-
year colleges (Long 2004; Horn, Chen, and Chapman 2003). Students and parents
with more information about college are much more likely to accurately predict
percent (Grodsky and Jones 2004; Goldrick-Rab 2006; Zarate and Pachon 2006).
Many parents have limited knowledge about financial aid. Sixty-two percent of all
parents with children who are planning to attend college do not name grants as a
not name loans (Sallie Mae Fund and Harris Interactive 2003). Low-income parents
are more likely to lack sufficient information about financial aid. Of parents with
incomes under $25,000, three out of four cannot identify scholarships, grants, or
loans as sources of financial aid (Sallie Mae Fund and Harris Interactive 2003).
Sixty percent of parents with annual incomes under $50,000 say they need more
information about how to pay for college, compared to only 37 percent of parents
with annual incomes of $75,000 or more (Sallie Mae Fund and Harris Interactive
2003). iii) Many students have limited knowledge of financial aid: 65 percent of
students who are planning to attend college do not name grants as a source of
14
financial aid, 72 percent do not name scholarships, and 71 percent do not name
loans (Sallie Mae Fund and Harris Interactive 2003). Many current and former
that their household income is too high to make them eligible for federal financial
aid (Matus-Grossman and Gooden 2002). Peer counseling has the potential to be
With the support of campus ministries, students practice their faith with
greater confidence. Research studies continue to show that students who are
supported spiritually to practice their faith while in college have greater academic
success. Campus ministries can help to prevent the frequent delays in a student’s
both intellectually and spiritually. Campus ministry allows students a place and
in life. Generally, a college/university will have certain days set aside throughout
the calendar year, for student organizations to promote themselves and to recruit
members. It may be a welcome day for incoming students before the start of the
fall term, or a student organizational fair during each semester. These occasions
and visibility for the campus ministry. It is also important that students are given
15
organization they want to affiliate with while at the university (Manual in Getting
to provide social ideals of authority and responsibility. The prefect system was
originated from the philosophy that students were valuable underused educational
Proceedings, Section 37 states that the right to due process of students subjected
terms of skills and the balance of power within certain spheres of the arts. This is
especially evident in the rural areas which are under resourced yet are the
To ensure equal opportunities for all to practice and benefit from the arts
at various levels and within a myriad of sectors within the arts. This has
The National Commission for Culture and the Arts is the overall coordinating
and policy making government body that systematizes and streamlines national
of policies and setting of priorities and direction of all youth promotion and
the youth in all governmental and non- governmental programs and projects and
activities, harness and develops the full potential of the youth as partners in nation-
building.
The following policies are aimed at promoting the arts as anchored on the
Medium Term Philippine Development Plan for Culture and the Arts 2002-2007.
Philippine heritage will foster esteem for what is Filipino. This shall push for
businesses and religion. In this light, the following literatures refer and straight
forwardly discusses the quality of services offered by Office of Student Affairs and
Services.
counseling have consistently found that the services school counselors provide
have a positive effect on children. Baker and Gerler (2001) in their study found
less inappropriate behaviors and more positive attitudes toward school than those
students who did not participate in the program. In another study conducted by
Baker and Gerler (2001), found that group counseling provided by school
counselors are effective in teaching social skills. School counselors have been
found to be evry effective in assisting middle school children in the area of career
teach students peer meditation skills have been found to be highly effective. In
fact, studies of Diver Stamnes (1991) have found that students trained in peer
counselors. In addition, the U.S. Senate (1999), disclosed that the federal
increasing the number of elementary school counselors given that such counselors
for one session, lasting approximately 40 minutes, has been found effective in
procrastination). Litrell (1995) found that counselors performing this method were
often able to use their time more wisely, and form concrete, attainable goals with
Sutton and all (1995) found that the efficacy of school counselors is
The research conducted by Borders and Drury (1992) showed that school
classroom and beyond, and school counselors should spend the majority of their
programs are based in human development theories. Program content, goals, and
counseling program and ensure that more students are served. There is also
academic success.
Lapan (1997) in her study among Missoun high school found that schools
with more fully implemented model guidance programs had students who were
more likely to report that (a) they had earned higher grades, (b) their education
was better preparing them for the future, (c) their school made more career and
college information available to them, and (d) their school had a more positive
climate (greater feelings of belonging and safety at school, classes are less likely
to be interrupted, peers behave better). Positive program effects were found after
roles school counselors play in promoting the central educational goals of their
prevention programs start young, and depict the act of suicide as the result of a
Further, Lapan et. al (1997) found out that counseling decreases classroom
by Gerler (1985) found that the underachieving students who received counseling
study found that school counselors who were fully engaged in proving students
with a unique network of emotional and instrumental support services were more
21
likely to exert a positive impact than counselors who did not implement such
activities. Mullis and Otwell (1997) conducted that school counseling interventions
can productive use of time and student’s in class discipline. Furthermore, results
of one study suggest that counselors can assist fellow educators to help students
their need ability to improve their academic abilities in math, language, arts, or
both. Intervention methods of the counselors were varied, but included individual
disrupted behaviors for both 3rd grade and 5th grade students tested.
very effective. In effect, services programs do not necessarily respond to what the
students need. Hence, inferred that the guidance and counselling services must
see to it that services are attuned to the directions set by the college and the
leadership trainings that are reflective of the kind of citizens the country needs.
22
effective. The result of the study is justified by the right accorded by the
the planning, organizing, and carrying out strategic plans and actions of the
college. The regular conduct of programs and activities, which each organization
very visible to student pool. These programs are providing opportunities for
students’ interaction and collaboration with themselves, the community, the local
government units, the industry, other stakeholders of the school and other
academic partners.
of scholarship and financial assistance gained excellent rating. It was inferred that
the service providers are very resourceful in looking for funds so that students who
are financially challenged could have the opportunity of sustaining their college
anybody who needs help, students can find refuge in seeking for benefactors,
private or government, who can provide them avenues to finance their schooling
with the belief that having a career that would give them a stable work and income
will also help them in changing the plight of their respective families.
23
Ibarrientos (2015) deduced that the multi-faith services of the college were
all effectively implemented through the support of the program coordinator, the
students and the college personnel, teaching and non-teaching. In reality, there
are number of religious organizations that are encouraged to exercise their rights
without fear of curtailment because the college believed that religious formations
are essentials in the development of life-long characters which can shape the
values and attitudes of the students towards work and life. The college is also
objectives.
effective.
It was found by Ibarrientos (2015) that the Prefect of Discipline has a very
satisfactory services. Thus, the researcher deduced that the student discipline
services of the college is highly effective in providing the students with concrete
programs that regulate student conduct and the way they deal with people within
Cited from the findings in the study of Ibarrientos (2015) socio and cultural
activities are very much effective for students’ development. This is supported by
knowledge, skills, values, and attitudes. These programs are multi-cultural friendly
and are considered the college medium of cultural exchange so that students can
where all members are affirmed and fulfilled [12]. Since Higher Education
Institutions are understood to be one of the best venues for cultural exchange,
schools are expected to provide multicultural experiences that would help students
understand the value of diversity and how it helps them to become well rounded
individuals and professionals in the future. And Student affairs educators have the
Theoretical Framework
This study draws its foundations primarily on Balance Theory (1946), Person
states that sentiment or liking relationships are balanced if the affect valence
the service quality. Propositions are offered pertaining to: (a) how and why positive
or negative relationships among the parties in this triad are developed, and (b) the
withdrawal behaviors.
the compatibility between people and organization that occurs when (a) at least
one entity provides what the other needs; (b) they share similar fundamental
student services. This examine the relationship between the environment and the
students. As Dewey said, all activity, action and education occur only through
will behave or act in a certain way because they are motivated to select a specific
behaviour over other behaviors due to what they expect the result of that selected
behavior will be. It is a motivation theory first proposed by Victor vroom of the
Yale School of Management. This theory proposes an individual will behave or act
in a certain way because they are motivated to select a specific behavior over
other behaviors due to what they expect the result of that selected behavior will
be. In essence, office personnel may work at its best when they are motivated be
rewards and desirability of outcomes either. However, at the core of the theory is
elements. This is done before making the ultimate choice. The outcome is not the
26
performance and to ensure that the rewards provided are those rewards deserved
Person Environment
Theory by Caplan, 1966
The compatibility between
people and organization
that occurs when (a) at
least one entity provides
what the other needs, (b) Expentancy Theory by
they share similar Victor Vroom, 1964
Balance Theory by
Heider, 1946 fundamental characteristics, Individual will behave or
or (c) both. act in a certain way
Sentiment or liking baecause they are
relationships are motivited to seclect a
balanced if the affect specific behavoir over
valence (attitude) a other behavior due to
system multiplies out to what they expect the
positive result. result of that selected
behavior will be.
Behavior of the
Person
Conceptual Framework
This study determined the awareness on and the quality of student services
The first box is the input which is the Student Services. Student Services
refers to the various services geared towards realizing the general welfare of the
Affais and Services (OSAS) is the central unit which cater student services. The
OSAS personnel, and the student as consumer must have a strong bond as they
within this framework can enhance understanding of quality service and guide the
Thus, the OSAS who provides and implements programs, activities, and services
have to develop safe and sound environment that insures active involvement and
students specifically, (a) Guidance and Counseling; (b) Student Organizations; (c)
Scholarship and Financial Assistance; (d) Campus Ministry; (e) Publication; (f)
Prefect of Discipline; (g) Arts and Culture Development. These different units have
their own specific roles to perform in the viability of their goals—providing service
to students.
inventory.
29
to relate with fellow students, and other members of the institution; to provide
Prefect of Discipline is where the students are heard and given the
Culture and Arts provides various cultural performances for the students.
The second box is the process. This includes survey using a questionnaire
and interview. The arrow from the first box to the second box indicates that the
inputs will be gathered thru interview and survey to obtain the desired output of
the study.
The third box is the desired output of the study which is the awareness and
the quality of services. The arrow connecting the process and the output shows
• STUDENT
SERVICES
• Guidance and
Counseling;
• Students'
• Student • Survey
Awareness on and
Organizations; the Quality of
• Scholarship and Student Services
Financial of CBSUA
Assistance;
• Campus Ministry;
• Publication;
• Prefect of
Discipline;
• Arts and Culture
Affairs
Guided by the framework above, the following assumption of the study was
formulated:
1. The Office of Student Affairs and Services is providing student services for
the students.
For the sake of expediting the understanding of this study, the following
different programs provided by the Office of Student Affairs and Services, namely:
Culture Affairs.
32
provided to students which allow them to form and join academic and non-
academic organizations.
to the services provided to poor but deserving students with scholarship such as
assistance include the program of Student Loan Fund from CHED, Students’
students where students are heard and given all the necessary assistance with
Arts and Culture Affairs services. In this study pertains to the services
demonstrating how the student services are provided to the students. The quality
practical skills. In this study these include the College of Agriculture and Natural
Resources (CANR), College of Engineering and Food Sciences (CEFS), and College