Professional Documents
Culture Documents
Correspondence Address:
Professional Synopsis:
PROFESSIONAL EXPERIENCE:
Experience (1): Presently working with Yes Bank Ltd., Agra as Relationship Manager
(Senior Manager) in Medium Enterprises Banking (MEB) department since 28th Dec.
2015.
Deliverables:
Experience (2): HDFC Bank Ltd., Sikandrabad - From May-2014 to Dec-2015 as “Back-
up Branch Manager” (Grade- Manager) in to Retail Branch Banking.
Deliverables:
• Responsible for management of day to day operations for the branch.
• Reviewing all critical reports and monitor LTR and suspicious transaction
reporting, fraud control etc.
• Generating business through walk-in customers and referrals from existing
customers.
• Cluster champion for Service Quality Audit and responsible of service quality
Audit in Cluster.
• Customer complaints management (CRM) and ensuring resolution of all
complaints within TAT.
• New accounts opening form checking & verifying KYC & audit –
compliance\Retention of accounts.
• Management of CRM & focus on zero FTNR, Processing of Internal audit Reports
& Key risks Indicator.
• Branch administration and lobby management and strict adherence of audit and
compliance.
• Creating and sustaining a dynamic environment that fosters career development
opportunities and motivates high performance amongst team.
Experience (2.1): HDFC Bank Ltd., Greater Noida - From March-2011 to May-2014 as
“Personal Banker” (Grade- Deputy Manager) in to Retail Branch Banking.
Experience (3): ING Vysya Bank Ltd., Vasant Vihar, Delhi - From Dec. 2009 to March
2011 as Customer Care Manager into Retail Branch Banking.
Deliverables:
• Responsible for management of day to day operations for the branch and
servicing walk-in customers of the bank.
• Generating business through walk-in customers and referrals from existing
customers.
• Responsible for monthly corporate salaries processing and maintaining salary
accounts.
• Handling Electronic clearing mandates & their updation, DD/PO Issuance, Term
Deposits / Fund transfer processing etc.
• Customer complaints management and ensuring resolution of all complaints
within TAT.
Experience (4): Kotak Mahindra Bank Ltd. Noida- From Dec. 2007 to May 2009 as
“Assistant Manager” into Retail Liabilities.
• Accretion of Retail liabilities products like CASA - Current Accounts, Saving
Account, Insurance, FDs, D-Mat Accounts, & Investment products etc.
• Acquisition of New Clients and selling online & offline D-Mat account, PMS, &
other financial products.
• Handling a team of 08 – 10 Sales executives.
ACADEMIC PROJECTS:
PROFESSIONAL QUALIFICATION:
B.Com.
Dr. B. R. Ambedkar University, Agra
70%
2002 - 05
PERSONAL DETAILS:
REFERENCES:
• Mr. Tribhuwan Sharma, Zonal Head, RBL Bank Ltd., Kohlapur, Maharashtra.
Contact No: +91- 7838987700. E-mail: tribhuwan.sharma@gmail.com
• Mr. Vishal Vaibhav, Vice president- Micro Enterprises Banking, Yes Bank
Ltd. , Delhi.
Contact No: +91- 9919656644 E-mail: vishal.vaibhav@yesbank.in
Date:
Place:
(NarayaN BhardwaJ)