WATER MAIN BREAK QUESTIONS AND ANSWERS

Why is the water discoloured?

Sudden changes in water flow affect the inside of the cast iron pipes in our city (30%)
and this creates the discolouration.

When will the discolouration stop?

Once the city repairs the break, we will flush our system which will eliminate the
discolouration in the city’s system and we will restore normal operations. Homeowners
will be required to flush their lines, using the lowest cold water tap closest to the water
meter in the house for at least 15-20 minutes. However, due to the magnitude of this
water main break, it may take longer.

How will I know when to flush my lines?

We will be posting notices on social media, our website and regular media or you can
call 905-835-5079.

Is the water safe to drink?

The water is unlikely to cause health issues however we recommend flushing until clear.

Why is my water low pressure?

Is it low from a specific faucet or throughout the house? Take off any aerators from taps
and clean them. If it remains low, call 905-835-5079.

There is damage to my property, what do I do?

Contact your insurance company and any claim related issues, should be directed to
our City Clerk at City Hall.

Water Main Break – Sugarloaf and Catharine Street April 5, 2019

Is the road damaged?
There is significant damage to the roadway, as well as some boulevard and sidewalk
damage. Crews will remain on-site after the water main repair has been completed to
begin remediation work.

Water Main Break – Sugarloaf and Catharine Street April 5, 2019