Getting Started with

CAMPUS
TECHNOLOGY

Fall 2009 - Spring 2010 Edition For New Students, Faculty, and Staff
 STUDENT CHECKLIST
1_____ Set and remember your IdentiKey password, page 6
• You most likely set your IdentiKey password to register for classes and log into CUConnect.
• An IdentiKey consists of your CU login name and a unique password.
• Your IdentiKey unlocks many IT services at CU-Boulder, such as CUConnect, CULink e-mail, CULearn, and UCB
wireless access, just to name a few.
• Learn more about IdentiKey, including how to reset your password at www.colorado.edu/its/quickstart/students
/identikey.html.

2_____ Acquire the hardware, software, and technology tools you need, page 5
• The ITS Quick Start program created a recommended shopping list of everything you might need to be
technologically connected at CU-Boulder.
• Check out the shopping list at www.colorado.edu/its/quickstart/students/shoppinglist.html.

3_____ Connect to UCB Wireless and Housing’s ResNet, beginning on page 7

• UCB Wireless is available all over campus and in most residence halls.
• Wired high-speed Internet access is also available through a Housing and Dining Service’s ResNet wired
connection in each residence hall room and university apartment (family housing and Bear Creek).
• Learn how to register your computer, gaming system, or mobile device on the network at www.colorado.edu/its
/quickstart/students/connect.html.

4_____ Log in and familiarize yourself with CUConnect, page 11

• CUConnect, https://cuconnect.colroado.edu, offers a single, secure entry point for most CU-Boulder online ser-
vices and information. Log in with your IdentiKey, page 6.
• CUConnect is how you access CULink e-mail and calendaring, CULearn online courses, and much more.

5_____ Learn about IT security and download CUantivirus, back cover

• ITS offers no-cost antivirus software called CUantivirus for all students at www.colorado.edu/its/security/antivirus.
• Learn more about IT security at www.colorado.edu/its/quickstart/security.html.

6_____ Learn about local telephone service in the residence halls and university apartments,
page 12
• Students are encouraged to bring a cell phone to campus. Basic landline phone service is not included in room and
board for residence halls; however, a landline connection can be activated in your room for a non-refundable fee.
• Local telephone service is provided in family housing and Bear Creek, provided that you bring your own telephone.
• Learn more at www.colorado.edu/its/quickstart/students/phones.html.

7_____ Learn about no-cost IT training opportunities for students, page 13

• ITS provides a variety of no-cost IT training opportunities for students in lots of different formats.
• For more information, including dates and times, go to www.colorado.edu/its/quickstart/students/training.html.

8_____ Learn about how to get the help you need, page 15
• The IT Service Center is your one-start support resource for getting help with IT on campus.
• See hours and location on page 15.
Table of Contents 3
General Information
PA G E S 4 – 5

TA B L E O F C O N T E N T S & U S E F U L U R L S
IdentiKey, E-mail, and Calendar
PA G E 6
Internet Connectivity at CU-Boulder
PA G E 7
Connect to Campus Ethernet (High-Speed Internet)
PA G E S 8 – 1 0
CUConnect — The Website Geared for You!
PA G E 11
Telephone and Long-Distance Services
PA G E 1 2
IT Training Opportunities
PA G E 1 3
Educational Technology
PA G E 1 4
We’re Here to Help
PA G E 1 5
Computer Security Tools and Awareness
BACK COVER

A CU-Boulder student uses one of many computing kiosks located across

Useful URLs campus. These convienent computing stations are designed for students,
faculty, and staff to quickly access CU-Boulder Internet resources like
CULink.

Help with Campus Technology IT Security

ITS Quick Start IT Security Information
www.colorado.edu/its/quickstart www.colorado.edu/its/security
CU-Boulder’s Internet Services CUantivirus (no-cost antivirus software)
www.colorado.edu/its/quickstart www.colorado.edu/its/security/antivirus
IT Service Center Anti-spyware
www.colorado.edu/its/support/helpcenters.html www.colorado.edu/its/security/antispyware
Telephone Services Security Awareness
www.colorado.edu/its/support/helpcenters.html www.colorado.edu/its/security/awareness
Computing Abuse or Harassment IT Training Opportunities
www.colorado.edu/its/support/helpcenters.html
Hands-On Training
IdentiKey, E-mail, & CUConnect www.colorado.edu/its/workshops
IdentiKey Information Training Information
www.colorado.edu/its/docs/accounts/identikey.html www.colorado.edu/its/training
E-mail Information SkillSoft (computer-based training)
www.colorado.edu/its/email www.colorado.edu/its/cbt
CUConnect, web portal Student Computing Classes
https://cuconnect.colorado.edu www.colorado.edu/its/studentclasses

UCB wireless in Norlin Library. The ATLAS building’s innovative facilities. Educational technology at Norlin Library.
 4
General Information
Welcome
G E N E R A L I N F O R M AT I O N
CU-Boulder is proud of its comprehensive information
technology (IT) environment. As a CU-Boulder student, or
faculty or staff member, you’ll be able to take advantage of
educational technology tools, fast network access, wireless
network access around campus, an extensive array of modern
computing laboratories, the CUConnect secure web portal, and
innovative classroom technology resources.
Information Technology Services (ITS) is the primary IT provider
on the CU-Boulder campus, with services for telephony, digital
media, computing, and networking. Visit ITS on the Web at
www.colorado.edu/its.
ITS’s Quick Start Program
ITS Quick Start is a joint-department program that delivers
technology services to you in the most
efficient and clear way possible. ITS
partners with the following departments:
CU Bookstore, Housing and Dining
Services (Housing IT and Residence
Life), Bursar’s Office, Office of Admissions,
Office of the Registrar, School of Law
Admissions, and University Communications.
Getting Started with Campus Technology
Editor
Rochelle Scott, ITS Tier 1 Support
Assistant Editor
Caitlin Dennis, ITS Tier 1 Support
Copy Editing, Print and Delivery Assistance
University Communications—Publications and Creative
Services
Cover photograph
John Dziadecki, UCB Libraries
Send comments and suggestions to
itsdocs@colorado.edu
Visit Getting Started with Campus Technology online at:
www.colorado.edu/its/gettingstarted
Information Technology (IT) Service Center
The IT Service Center offers help with e-mail and IdentiKey,
Internet connectivity, telephone service, and technology-related
questions or problems. For more ITS support information go to
www.colorado.edu/its/support.
Phone: 303-735-HELP (5-4357 from an on-campus phone)
E-mail: help@colorado.edu
Location: first floor of the Telecommunication Center
(just east of the UMC on 18th Street)
Includes:
• IT Service Center call-in facility
Hours: Monday through Friday, 8:00 a.m. — 7:00 p.m.
• IT Service Center walk-in facility
Hours: Monday through Friday, 8:00 a.m. — 5:00 p.m.
Know the Computing Policies
It is imperative that you become familiar with and accept the
responsibilities you have as a CU-Boulder technology user. By
creating and using university accounts and other computing
services, you have accepted and agreed to the “Use of CU-
Boulder’s Computing and Network Resources” policy. Policies
are located online at www.colorado.edu/its/policies.
Keeping Up With Technology Evolution at ITS
It can be difficult to keep up with the rapid evolution of
technology. That’s why ITS is dedicated to communicating the
latest ITS news, policies, projects, and initiatives to all campus
technology users. Keep your finger on the pulse of campus
technology by visiting www.colorado.edu/its/news.
IT Service Center-Supported Hardware and
Software
The standards and guidelines set by ITS are a key factor in
enabling ITS to provide you with quality, cost-effective services.
The standards are not mandatory. However, adhering to them
will ensure that you have a known source of support at the
IT Service Center (which includes Desktop Support), and will
improve interoperability of various hardware platforms and
software versions, to the extent that others on campus also
adhere to the standards. To view the list of hardware and
software minimum standards in its most up-to-date format, and
for further information about how and why these standards were
established, go to the Web at www.colorado.edu/its/docs
/standards.html.
Section Head
The IT Service Center walk-in center (page 4) can help you with any of ITS’ services.
CU-Boulder Computer Recommendations
If you are purchasing a new computer or bringing an existing
computer onto campus, you should consult CU-Boulder
Computer Recommendations on the Web at www.colorado
.edu/its/recommendations.
CU-Boulder Specific Software
ITS offers a number of software programs customized for
the CU-Boulder campus. This includes tools for whole-disk
encryption and antivirus software (back cover). You can access
the CU-Boulder software distribution site at www.colorado
.edu/its/msg/filedist.html.
Microsoft Software Licenses
CU-Boulder has a Microsoft campus agreement that provides
software licenses as a common good to CU-Boulder faculty and
staff (including student employees) for select Microsoft products
and upgrades. To learn more, go to www.colorado.edu/its
/licenses/microsoft.
Purchasing Hardware and Software
For an easy-to-understand depiction of how faculty, staff, and
students can purchase hardware and software for either office
or personal use go to www.colorado.edu/its
/hardwaresoftware/howtobuy.
Computing Labs
ITS has many contemporary computing labs across campus.
For a complete list of ITS computing labs, along with a map
including hours of operation and available hardware and
software, visit www.colorado.edu/its/labs.
5
G E N E R A L I N F O R M AT I O N
Printing at CU-Boulder
Black and white and color printing are available in various
computer labs around campus. You can also print to some of
these labs remotely from residence hall rooms and through
wireless connections on campus. Students receive a set quota
of prints each semester. After the set quota of prints has been
exceeded, a fee is assessed, paid through the Buff OneCard.
Depending on your printing needs, the cost to print on campus
through the labs is often significantly less than purchasing a
printer and the consumable materials for that printer. For more
information, go to www.colorado.edu/cpi.
Understanding Copyright—Downloading,
Serving, or Sharing Copyrighted Materials
The CU-Boulder network enhances CU’s educational
technology environment. However, students, faculty, and staff
should note that certain network activity is strictly prohibited.
Individuals participating in illegal activities can face stiff
consequences, including termination of networking privileges.
Examples of illegal activities include downloading, serving,
and sharing copyrighted material like music and videos. For
more information and alternatives to illegal downloading and
filesharing, go to www.colorado.edu/copyright.
Creating Personal and Departmental
Websites
If you are interested in creating a personal or a departmental
website, you can learn more at Web Central. Web Central is
an online resource for CU-Boulder web developers. Visit Web
Central at www.colorado.edu/webcentral.
 6
IdentiKey, E-mail and Calendar
IdentiKey—Your Key to Online Campus CULink—E-mail and Calendar
I D E N T I K E Y, E - M A I L A N D C A L E N D A R

Resources As a CU-Boulder student, or faculty or staff member, you will

Your IdentiKey unlocks most IT services on campus, so it’s receive an e-mail and calendar account in CULink. CULink
important that you set and remember your IdentiKey. Your provides you with 200 MB of message storage and can be
IdentiKey consists of your CU Login Name and a password. It’s accessed with your IdentiKey on the Web or configured to work
also important to remember your CU Login Name. with an e-mail program like Microsoft Outlook.

An IdentiKey allows you to: CULink Accounts

• Use CUConnect. CUConnect is a central hub for all things
CU-Boulder. See page 11 for more information.
• Use CULink e-mail and calendar service.
• Use campus computing labs.
• Register on ResNet and the wireless network.
• Log into CULearn.
• Download CUantivirus and other ITS-offered software.
Your IdentiKey must be activated to log into CUConnect,
register for classes, and to access CULink e-mail and calendar
service.
CULink accounts are created once you have confirmed your
enrollment or employment at CU-Boulder.
Accessing CULink
To access CULink, go to https://culink.colorado.edu. For
information about setting up an ITS supported e-mail program
such as Microsoft Outlook, or to learn more about sending and
receiving messages, go to www.colorado.edu/its/email.

IdentiKey Activation and Reset Instructions

To learn how to activate your IdentiKey, or to set a new pass-
word for your IdentiKey, go to www.colorado.edu/its
/docs/accounts/identikey.html.

IdentiKey Password Guidelines

For a list of IdentiKey password guidelines go to
www.colorado.edu/its/docs/accounts/identikey.html.

The CULink web client can be accessed at https://culink.colorado.edu.

Microsoft Exchange—E-mail and Calendar

Technology in Motion
In the coming year keep an eye out for changes in digital
identity management and e-mail services by frequently
visiting ITS News at www.colorado.edu/its/news.
Some campus departments utilize ITS’ premium Microsoft
Exchange service for e-mail and calendar tools. If your
department uses Exchange, go to www.colorado.edu/its
/exchange for help documentation, tips, and tricks.
Smart Phones
To learn how to configure mobile devices for CULink or
Microsoft Exchange, go to www.colorado.edu/its
/smartphones.
Internet Connectivity at CU-Boulder 7

On Campus Internet Connectivity Options: UCB Wireless Connectivity

INTERNET CONNECTIVITY
Location Service Provided UCB Wireless access can be found in almost all buildings on
Most residence halls (except UCB Wireless (802.11 b/g) campus, in popular campus life locations, and in all residence
Smith hall due to renovation halls except Smith Hall. Wireless installation is planned for
in 2010), Athens North, and Wired high-speed Internet Family Housing in the near future. CU-Boulder’s wireless
Bear Creek (Ethernet jack on the wall in network consists of numerous 802.11 b/g access points, which
the room or residence). are Wi-Fi Certified, and provide service to internal campus
resources as well as external Internet access.
Family housing Wired high-speed Internet
(Ethernet jack on the wall in Access UCB Wireless
the residence). If you are in a wireless hot spot on campus your laptop or
College Inn UCB Wireless (802.11 b/g) device should be able to detect UCB Wireless. Select it.
only. 1. Open a web browser and go to
https://sysreg.colorado.edu.
2. Enter your CU Login Name and IdentiKey password (page
CU-Boulder offices Wired high-speed Internet
6) to begin the registration process.
(Ethernet jack on the wall).
3. After logging in, you will be asked to review information
University buildings and ITS computing labs, kiosks,
about CU-Boulder’s Copyright policy. Read through the
areas on campus UCB Wireless (802.11 b/g)
information and click on the I UNDERSTAND AND WILL ABIDE
BY THIS POLICY button.
Residence Halls and University Apartments: 4. Next, you will see the “Use of CU-Boulder’s Computing and
Wired Internet Connectivity Network Resources” policy. Review the entire policy.
Students living in the residence halls and university apartments
5. Click SUBMIT.
(family housing and Bear Creek) can connect their computers to
6. If you have registered properly, you will be prompted to
the campus Ethernet network. To do so, you need to set up and
clear your web browser’s cache and then to shut down your
configure your computer for Ethernet connectivity. Instructions
computer and restart it.
begin on page 8. UCB Wireless access is available in all
residence halls except Smith Hall, which will be renovated in
UCB Guest Wireless
2010. Installation of wireless for Family Housing is planned for
UCB Guest Wireless can be found wherever UCB Wireless
the near future.
is available and is for visitors of the CU-Boulder campus. To
access the UCB Guest Wireless system, a CU-Boulder affiliated
College Inn: UCB Wireless student, staff, or faculty member will have to sponsor their
Students living in the College Inn connect to the Internet via
guest. Learn more at www.colorado.edu/its/wireless/guest.
UCB Wireless only. Read the information on the right to learn
more about wireless connectivity.
// UCB WIRELESS− DON’T FORGET TO
CLE AR YOUR CACHE
CU-Boulder Offices: Wired Internet This step is very important because it will allow you
Connectivity to successfully connect to the Internet. It is required!
Offices on the CU-Boulder campus have access to CU-
Instructions for clearing your cache are on page 8.
Boulder’s 100 Mbps Ethernet network. This service needs to be
ordered if it is not already available. To order Ethernet service,
Virtual Private Network (VPN)−Creating a CU-
contact your departmental Telecommunications Support
Boulder Network Connection with a non-CU
Representative (TSR). For more information about ordering
Internet Service Provider
service, go to www.colorado.edu/its/networking. Configure
If you are off campus you can still access campus online
your computer for Ethernet connectivity using the instructions
resources, such as the libraries or other restricted network
that begin on page 8.
locations, and send/receive e-mail as if you were on campus.
The CU-Boulder VPN allows you to have a CU-Boulder
connection. To learn more, visit www.colorado.edu/its/vpn.
 8
Connect to Campus Ethernet (High-Speed Internet)
High-speed Internet service is available in CU-Boulder offices
CONNECT TO CAMPUS ETHERNET
and the residence halls and university apartments (family
housing and Bear Creek). If you are living in the College Inn,
refer to the wireless connectivity information on page 7.
What you need to do first:
1. Connect your computer to the Ethernet jack with a CAT5/6
network cable. A network cable that is shorter than 25 feet
might not be long enough for residence hall rooms.
2. Configure your computer for connectivity by following the
instructions that begin on this page.
3. Students living in the residence halls and university
apartments (family housing and Bear Creek) will need
to register their computers following the instructions
below. Faculty and staff may be prompted to register their
computers as well.
Network Registration
Some faculty and staff members, and all students living on
campus will need to register on the network.
1. Open a web browser and go to https://sysreg
.colorado.edu. Windows computers may be scanned for
vulnerabilities, in which case you will be prompted to install
updates from Microsoft.
2. Next, you will automatically be taken to the registration
page. First log in using your CU Login Name and IdentiKey
password, or log in with your personal information.
3. After logging in, you will be asked to review information
about CU-Boulder’s Copyright policy. Read through the
information and click on the I UNDERSTAND AND WILL ABIDE
BY THIS POLICY button.
4. Next, you will see the “Use of CU-Boulder’s Computing and
Network Resources” policy. Review the entire policy.
5. Click SUBMIT.
6. If you have registered properly, you will be prompted to
clear your web browser’s cache and then to shut down your
computer and restart it.
Gaming Systems and Alternative Devices
All gaming systems and alternative devices that require Internet
connectivity must be manually registered on the network.
1. Start a web browser and go to https://dhcp.colorado.edu/
Public/forceresponse.cgi.
2. Read the user responsibilities, and click ACCEPT.
3. Enter your Hardware Address (also known as a MAC
address), then your CU Login Name and IdentiKey
password.
4. If your registration has been successful you will be
instructed to restart the device you have just registered.
Clearing Your Browser’s Cache
Clearing your web brower’s cache will allow you to browse the
Internet after configuring and registering your computer. ITS
recommends that you perform this simple step before you start
to surf the Web for the first time on the campus network.
• Macintosh Safari: Click on the SAFARI drop-down menu
and select EMPTY CACHE. When asked if you want to empty
the cache, click on the EMPTY button.
• Macintosh Firefox: Click on the TOOLS drop-down menu
and select CLEAR PRIVATE DATA . A menu will open. Check
mark CACHE and click on the CLEAR PRIVATE DATA NOW
button.
• Windows Internet Explorer 8.x: Click on the SAFETY
drop-down menu and select DELETE BROWSING HISTORY.
In the window that opens, click on TEMPORARY INTERNET
FILES and HISTORY and then click DELETE.
• Windows Internet Explorer 7.x: Click on the TOOLS drop-
down menu and select DELETE BROWSING HISTORY. In the
window that opens, click on the DELETE FILES button. You
will be asked “ARE YOU SURE YOU WANT TO DELETE ALL
TEMPORARY INTERNET EXPLORER FILES? ” Click YES.
• Windows Firefox: Click on the TOOLS drop-down menu
and select OPTIONS. In the window that opens, click on the
PRIVACY TAB on the left. In the CACHE section, click on the
CLEAR button.
// DON’T FORGET TO CLE AR YOUR
CACHE
This step is very important because it will allow you to
successfully connect to the Internet.
Macintosh OS 10.5.x Configuration
1. Click the APPLE MENU icon in the top left corner.
2. Select SYSTEM PREFERENCES.
3. Click the NETWORK icon from the menu that appears.
4. Make sure the LOCATION drop down menu is set to
AUTOMATIC and you have selected ETHERNET in the left
panel.
5. Click the lock in the bottom left corner to make changes.
6. From the CONFIGURE drop-down menu select USING
DHCP.
7. Click APPLY NOW. Your new settings will take effect.
8. Restart the computer.
9. Students, follow the registration instructions on the left to
register your computer on the ResNet network for Internet
connectivity.
 9
Windows XP Configuration Steps 3-4

Before connecting to any Internet service you will want to make

CONNECT TO CAMPUS ETHERNET

sure that you are using your operating system’s firewall.

1. Click the START button, right click on MY NETWORK

PLACES, and select PROPERTIES.
2. On the right side of the Step 2
Network Connections
window you will see an
icon for LAN. Right click
on the LAN icon and
select PROPERTIES.
3. Check mark CLIENT FOR
MICROSOFT NETWORKS
and INTERNET PROTOCOL
(TCP/IP). De-select FILE
AND PRINTER SHARING
FOR MICROSOFT NETWORKS.
4. Select INTERNET PROTOCOL (TCP/IP) and click on the
PROPERTIES button.
5. In the Properties window that opens, click on the GENERAL
tab. Click on the radio button for both OBTAIN AN IP
ADDRESS AUTOMATICALLY and OBTAIN DNS SERVER
ADDRESS AUTOMATICALLY. Click the OK button to close this
window. Step 5
6. Restart your computer.
7. Students, follow the registration instructions on page 8 to
register your computer on the ResNet network for Internet
connectivity.

Macintosh OS 10.5.x Configuration, continued.

Steps 4-7, see instructions on the left.

10 Windows Vista Configuration
Step 4
Before connecting to any Internet service you will want to make
sure that you are using your operating system’s firewall.
CONNECT TO CAMPUS ETHERNET

1. Click the START button, and select CONTROL PANEL ,

2. Below NETWORK AND INTERNET select VIEW network
status and tasks, and then click on VIEW STATUS.
3. The Local Area Connection Status window will open. Click
on PROPERTIES.
4. The Local Area Connection Property window will open.
Select INTERNET PROTOCOL VERSION 4 (TCP/IPV4) and
click on PROPERTIES.
5. Internet Protocol Version 4 Properties will open. Click the
radio button for both OBTAIN IP ADDRESS AUTOMATICALLY
as well as OBTAIN DNS SERVER ADDRESS AUTOMATICALLY.
Click the OK button to close this window.
6. Now you may close every window, as your Network should
be configured for DHCP.
7. Restart your computer.
8. Students, follow the registration instructions on page 8 to
register your computer on the ResNet network for Internet
connectivity.

Step 2

Step 5

Step 3
CUConnect — The Website Geared for You! 11

CUConnect CUConnect’s Features for Faculty and Staff

As a student, faculty, or staff member, you have a central
source for CU-Boulder’s online services and information with For faculty
the CU-Boulder web portal, CUConnect (https://cuconnect
.colorado.edu). CUConnect offers a single, secure entry point
for most of the online information and services that you need,
like CULink e-mail and calendar service.
Latest CU-Boulder News and Information
CUConnect provides a lot of helpful information, including:
emergency alerts, vital announcements, the campus events
calendar, the academic calendar, a variety of news channels
(campus news and news from various colleges, schools, and
departments — including ITS), weather, catalogs, Ralphie’s
Guide, and much more.
CUConnect’s Features for Students
CUCONNECT
• Access to Personal Effort Reports (ePERs)
• Faculty Report of Professional Activity (FRPA)
• Disclosure of External Professional Activity (DEPA)
• Access to your CULearn courses
• Faculty Course Toolkit:
• Flexible, printable course roster with information about
each student in the class
• Photo roster, also printable
• Class e-mail function
• Course URL upload so students in your course can find
your course homepage through their schedules
• CULearn course request form
• Access to media key requests, textbook ordering, and
libraries course reserves

Academic resources For faculty and staff

• Your student schedule and grades • Online pay advice
• Books required for your courses • Academic-related resources for student and classroom
• Your finals schedule support
• Course lookup and schedule planner tool • Monthly financial reports
• GPA calculator • CULink e-mail and calendar service
• Access to CULearn courses • Research resources
• Libraries search and links • Speedtype query – quickly view speedtype activity and
• Advising information balance
• Access to course registration • Computer-based training
• Access to i>clicker registration • Libraries search and links
• Request forms for course and privacy-related actions • Software references
• Address update • Desk references
• Access to Degree Audit and transcript requests • Websites for each of the campuses, governance, policies,
• Links to additional academic resources and references
• Work-life resources
Financial resources •
• Your campus bill and payment services
Logging in to CUConnect
1. Open the web browser and type https://cuconnect
• Student employment listings
.colorado.edu into the address (or location) bar. Then
• Access to financial aid and links to financial resources
press ENTER (or Return).
2. In the Login box, enter your CU Login Name and your
Campus resources
IdentiKey password (see page 6). Click the LOGIN button.
• CULink e-mail and calendar service
3. Once you are logged in you can customize CUConnect to fit
• WebFiles (storage space for files and for hosting personal
your style, needs, and interests.
web pages)
• Software resources with student discounts
• Links to a wide variety of student services CUConnect, the CU-Boulder secure portal, will be
transitioning to a new portal system in 2010. Stay
in the loop by checking out ITS News at
www.colorado.edu/its/news.
12
Telephone and Long-Distance Services
Telephone Service in the Residence Halls
SERVICE
and Univeristy Apartments (Family Housing
and Bear Creek)
Your telephone service options depend upon where you live
(see the chart below for services by residence). Students are
T E L E P H O N E A N D L O N G - D I S TA N C E
encouraged to bring a cell phone to campus. Basic landline
phone service is not included in room and board for residence
halls; however, a landline connection can be activated in your
room for a non-refundable fee of $500 for the academic year.
Contact Occupancy Management (303-492-6673) for more
information. Bear Creek and Family Housing residents have
local telephone service, but residents must provide their own
telephones. Learn more at www.colorado.edu/its/quickstart
/students/phones.html.
Location Service Provided
Residence halls, For fee, see text above.
College Inn, and Athens
North
Family housing Free local calling. Phones and
accessories are not provided.
Bear Creek Free local calling. Voicemail
feature is included. Phones and
accessories are not provided.
Using Your Phone
For customized instructions on how to use your phone and
Voicemail, visit www.colorado.edu/telecom/UsingYourPhone
and enter in your five-digit campus extension.
Helpful Phone Tips
• If you are dialing an on-campus number from an on-
campus phone, you only need to dial the last five digits.
University offices are 5-xxxx or 2-xxxx. Residence hall and
family housing numbers are 6-xxxx.
• You must dial an 8 before any off-campus phone number.
From campus lobby phones, you must dial 7 first.
• If you need help with any of the phone features or with your
long distance services, call 303-735-HELP (5-4357 from an
on-campus phone).
Telephone Service for Faculty and Staff
Telephone service is available for faculty and staff. To order
a telephone, service, and voicemail, contact your Tier 2
Telecommunications Support Representative (TSR). For more
information visit www.colorado.edu/its/voiceservices.
Long-Distance Service For Faculty and Staff
Long-distance service is available to faculty and staff for
business purposes at CU-Boulder through ITS. Your Tier
2 Telecommunication Support Representative (TSR) can
determine if you are authorized to make long distance calls
and provide an authorization code. You can find out who your
Tier 2 TSR is by going to the online liaison directory at www
.colorado.edu/its/voiceservices/liaisonapp. Do not give
your authorization code to anyone. You will be responsible
for charges made using your authorization code. For more
information about long distance, including rates, visit
www.colorado.edu/its/voiceservices.
How to Make a Long-Distance Call
Dial 8 + 1 and the long-distance number you wish to reach.
When you hear the confirmation dial tone, enter your seven-digit
authorization code. If the code is correct, you will be connected
with the number you dialed.
Billing and Call Details
Your Tier 2 TSR can provide billing and call details that can be
helpful if you need to charge calls to specific projects or review
records of your calls. To find out who your communication
liaison is, go to www.colorado.edu/its/voiceservices
/liaisonapp and enter your five-digit extension.
A CU-Boulder staff member uses an ITS-provided telephone and
telephone service to conduct business.
IT Training Opportunities 13

Student Training Opportunities

IT TRAINING
It’s Up to You to Know IT!
CU-Boulder offers students comprehensive IT training
beginning the moment you step on campus and continuing
throughout your college career. Take advantage of these
opportunities to learn valuable skills and enhance your college
experience. A variety of topics and times are available, at no
cost to you, and signing up is easy!

Computing Survival Skills Classes

First week of school
Format: Lecture
These sessions are for any student who wishes to learn more
about computing on campus and the numerous ways to take
advantage of the available resources. The sessions take place
right before the fall and spring semesters. For dates, locations,
and times visit www.colorado.edu/its/studentclasses
/survive.html.

Computing Quick Classes

First year and beyond
Format: Hands-on
These are two-hour, hands-on, computing classes on
selected topics. Topics include: Intro to PowerPoint, Excel,
Dreamweaver, and beginning web page design with NVU. To
sign up for these classes, use the online registration tool at
www.colorado.edu/its/studentclasses. Click on ENROLL next
to the class name.

Computer-Based Training (CBT)

First year and beyond
Format: Hands-on, independent learning
Web-based training is available for all CU-Boulder students on
An ITS trainer conducts an ITS information session for various computing topics and programs. Students can use a
incoming freshman. Mac or PC to access CBT content. CBT is accessible through
CUConnect (see page 11), which requires an IdentiKey for log
Faculty and Staff Training Opportunities in (see page 6). Go to www.colorado.edu/its/cbt for more
ITS hosts technology-related classes, seminars, and information.
workshops throughout the semester. In addition to these,
you also have the opportunity to participate in computer-
based training. These online SkillSoft sessions cover
various computer topics, and can be taken from your
computer at work or at home. For more information about
these no-cost classes for faculty and staff visit www
.colorado.edu/its/training.
 14
Educational Technology
CULearn
E D U C AT I O N A L T E C H N O L O G Y
CULearn is the learning management system ITS provides
to help faculty members create an online component for their
courses. CULearn features web-based development tools,
quizzes, assignments, group management, and selective
release options. It also provides e-mail within the course,
discussion groups, and the ability to post student grades in a
password protected area. Visit www.colorado.edu/its/culearn
to learn more.
Educational Technology Support
Educational Technology facilities are rooms in which technology
is incorporated into teaching and learning. These facilities
include lecture halls, technology equipped classrooms,
computer labs, and team rooms. Media cabinet keys can be
ordered at www.colorado.edu/its/classrooms/support, and
picked up at the IT Service Center. ITS encourages you to order
and pick up keys as soon as you know you will need one.
Distributed Academic Technology
Coordinators (DATCs)
Technology Coordinators work with faculty to identify promising
technologies, and to help faculty use and develop those
technologies in their teaching, research, and creative work.
Technology Coordinators are assigned to various CU-Boulder
divisions, colleges, and schools, and help faculty identify and
use technology resources in the classroom. Go to www
.colorado.edu/its/tier3/datc.html.
Digital Media Development
Digital Media Services manages a facility in the ATLAS building,
in which faculty and students can work with ITS core experts
in the development of multimedia materials. The lab hosts the
hardware and software necessary to capture, edit, and encode
audio and video. Possible multimedia delivery modes include
tape, CD, VideoCD, DVD, and Internet. Tools and expertise
are also available to create illustrations, graphic design, and
animations. Service is available along a continuum from do-it-
yourself to full production service. For more information go to
www.colorado.edu/its/graphics.
Statistical/Mathematical Computing
Statistical and mathematical software is supported by the ITS
Site Licensing office. For support with Mathematica, IDL, SAS,
or SPSS, call Bruce Fast at 2-8995, see the online information
at www.colorado.edu/its/licenses, or send an e-mail to
sitelic@colorado.edu. The Mathematica software is available
at no fee to students, faculty, and staff.
CUClickers – Student Response System
ITS’s CUClickers service supports the i>clicker student
response system. This innovative tool, using a device often
called a “clicker remote,” allows students to participate in
classes, and answer questions provided by the instructor.
Receivers are located in media cabinets in many classrooms
across campus. Go to www.colorado.edu/its/cuclickers
/instructors/rooms.html for a list of classrooms and access
instructions.
Instructors can simply connect the receiver to their laptop and
run the software in conjunction with questions either pre-written
or made up on the fly to spark class participation. A student’s
i>clicker remote can be associated with his or her CU Login
Name, allowing participation data to be collected and integrated
with CULearn’s grade book features. Instructors can also use
the i>clicker system to poll their classes anonymously. Learn
more about ITS’s supported student response system at www.
colorado.edu/its/cuclickers.
Students
Check with your professor before purchasing the i>clicker to
make sure your class is utilizing one. The i>clicker can be
purchased at the CU Book Store. If you are using an i>clicker,
you will need to register your device in CUConnect. For more
about the i>clicker device and registration, visit www.colorado
.edu/its/cuclickers.
Instructors
Learn more about CUClickers, including check-out information,
at www.colorado.edu/its/cuclickers.
CU-Boulder students use their iClicker devices to answer instructor
questions as a form of class particpation.
We’re Here to Help
Information Technology (IT) Service Center
The IT Service Center offers help with e-mail and IdentiKey,
Internet connectivity, telephone service, and technology-related
questions or problems. For more ITS support information go to
www.colorado.edu/its/support.
Phone: 303-735-HELP (5-4357 from an on-campus phone)
E-mail: help@colorado.edu
Location: first floor of the Telecommunication Center
(just east of the UMC on 18th Street)
Includes:
• IT Service Center call-in facility
Hours: Monday through Friday, 8:00 a.m. — 7:00 p.m.
• IT Service Center walk-in facility
Hours: Monday through Friday, 8:00 a.m. — 5:00 p.m.
Online Help
You can send an e-mail message to help@colorado.edu
for non-urgent questions, and you’ll receive an answer within
approximately one business day.
A variety of how-to documentation is available on the Web at
www.colorado.edu/its/docs.
Additional Faculty and Staff Help
Resources
Tier 2 Departmental Support Representatives
Computing Support Representatives (CSRs)
These representatives are the local departmental points
of contact for your computing and networking support.
Every department on the Boulder campus has at least one
designated Tier 2 CSR. If you do not know who your CSR is
go to www.colorado.edu/its/tier2/lookup.html and enter
the last 5 digits of your phone number.
Telecommunication Support Representatives (TSRs)
These representatives are the local departmental points
of contact for your telephone and Ethernet orders. Every
department on the Boulder campus has at least one
designated Tier 2 TSR. If you do not know who your TSR is,
go to www.colorado.edu/its/voiceservices/liaisonapp
and enter the last 5 digits of your phone number.
15
Desktop Support (BugBusters) On-Site Help
WE’RE HERE TO HELP
Faculty and staff can receive on-site help. To schedule an
on-campus in-office appointment with a Desktop Support
Technician (BugBuster) call 303-735-HELP. The Desktop
Support Team provides software support for laptop and desktop
workstations, including new computer setup, troubleshooting,
installing and configuring operating systems, and applications.
For more information about making a Desktop Support on-site
appointment, visit www.colorado.edu/its/support/bugsapp
.html.
Desktop Support (BugBusters) Walk-In Facility
Students, faculty, and staff can bring in a computer for help
configuring hardware and/or software at one of ITS’s two walk-in
centers. Both walk-in facilities support people on a first-come
first-serve basis. You must bring your Buff OneCard and be
present while the Desktop Support staff work on your machine.
Telecommunications Center Walk-in Facility
Hours: Monday through Friday, 10 a.m. - 4 p.m., with
extended hours at this location during the beginning of fall
and spring semesters.
Norlin Learning Commons Walk-in Facility
Hours: Monday through Friday, 1 - 9 p.m., and Sundays, 3 -
6 p.m.
// NOTE ABOUT DESKTOP SUPPORT
Desktop Support staff guarantee no more than one hour of
waiting for service to your machine at the walk-in facility.
After one hour, if the facility is busy, you may be asked to
bring your machine back at another time. BugBusters will
not perform OS reinstalls at the walk-in center. You must be
present with your computer at all times. Walk-in and on-site
support is offered only for hardware and software within
the parameters of ITS’s Supported Software and Hardware
Standards which are on the Web at www.colorado.edu/its
/docs/standards.html.
PC Maintenance
PC Maintenance is an on-campus computing hardware repair
facility, operated by the CU Bookstore. To learn more about
PC Maintenance, including location, rates, and warranty repair
services, go to www.cubookstore.com.
Computer Security Tools and Awareness
How do I protect my computer and my
identity?
Not only is computer security something everyone can master,
it’s something anyone who uses the Internet must master. Find
out more about the topics listed here, get information on how
to stay protected, and get the latest campus security news by
visiting the IT Security website at www.colorado.edu/its
/security.
Vulnerabilities and Patching
For virus- and worm-free operating, the software on your
computer should be kept up-to-date. The best way to keep
your computer safe is to perform frequent updates on your
operating system and other software, including antivirus and
anti-spyware software. Remember that this also applies to
brand new computers, right out of the box. ITS recommends
that you configure your computer for automatic updates. Find
out how to configure for automatic updates by visiting www
.colorado.edu/its/security/awareness/hardening.
CUantivirus, ITS’s no-cost antivirus software
Antivirus software is one of the most important tools for
safeguarding your computer, vital information, and personal
data from the daily onslaught of viruses and worms. Without
antivirus protection, your computer may be left completely
defenseless against perpetrators’ relentless attempts.
Antivirus software is available from ITS at no cost to all CU-
Boulder faculty, staff, and students. Go to www.colorado.edu
/its/security/antivirus to download your copy of CUantivirus
with your IdentiKey.
Spyware protection
Spyware is unwanted software that attaches itself to your
computer, often without your knowledge, when you surf the
Web. It spies on you, and when it does, it noticeably bogs
down and can crash your computer. Spyware can even
compromise your identity. Therefore, it is important to have
one or more pieces of anti-spyware software installed on your
computer. Find out more by visiting www.colorado.edu/its
/security/antispyware.
Identity Theft
While you can’t completely lock down your personal
information, there are many steps you can take to protect your
identity. And in the unlucky — but increasingly common —
event that pieces and parts of your identity are compromised,
there are steps you can take to protect yourself. Learn more at
www.colorado.edu/its/security/awareness/privacy.
Phishing Scams
Phishing is a scam that uses spam or pop-up messages to
deceive you into disclosing your credit card numbers, bank
account information, Social Security number, passwords, or
other sensitive information. To learn more about phishing and
how you can avoid these scams, visit www.colorado.edu/its
/security/awareness/phishing.
Wireless Internet Security
Wireless network security is a serious issue. Anyone with a
wireless card could monitor your network traffic, which might
include passwords, account numbers, and other personal
information you’d prefer to keep private. To encrypt your
session and to protect your information, you should use the
campus’s VPN (Virtual Private Network). Learn more at www
.colorado.edu/its/security/awareness/wireless.
VPN — Encryption Prescription
VPN stands for Virtual Private Networking. A VPN provides a
secure encrypted tunnel from your computer to CU-Boulder’s
network whether you are on or off campus. Visit www
.colorado.edu/its/vpn to find out more.
Laptop Registration
You can register your laptop computer with the CU-Boulder
police department. For more information about the laptop
registration program, visit www.stopcucrime.com.
Strong Passwords
Keeping your personal passwords private, secure, and
unbreakable is one of the most important steps you can take
for safe computing. Find more about strong passwords at
www.colorado.edu/its/security/awareness/passwords.
Get to Know Jack
ITS’s Security Awareness campaign for students provides tips
monthly for staying secure. For more information go to www
.colorado.ed/its/security/awareness.