Professional Documents
Culture Documents
The goal is to master communication and have a clear road map of how to use it to
EFFECTIVE COMMUNICATION
speaking in a clear and concise manner, asking open – ended questions, and being a good
listener are just some of the ways effective communication can be achieved in the workplace
When establishing your goals, be clear, direct, straightforward, and oriented toward
solutions
• Private
OBJECTIVES
– Importance of feedback
– Types of feedback
– Feedback Techniques
– Follow up (seguir)
WHY GIVE FEEDBACK?
– Boost (aumento) confidence in areas they have correct performance & behaviour.
(comportamiento)
• Intrinsically/ extrinsically?
TYPES OF FEEDBACK
REINFORCING FEEDBACK
CORRECTIVE FEEDBACK
REINFORCEMENTE FEEDBACK
o Be specific on:
what is good
Write down and plan the above points prior (antes) to meeting. Don’t try and do it ‘off
the cuff’
Give the space and opportunity for recipients to express their needs and concerns with ease
(facilidad).
Create an environment of trust:
● Not interrupting
● No disruptions
• Feedback given as close a possible to the time you observe or become aware
Asking how employees feel they are going first opens up (abre) the opportunity for:
• Raises (eleva) areas that you may not be aware (conciente) they are not performing
(realizando)
Ask employee how they would expect to make (realizar) the change in the first instance.
Refrain (abstenerce) from making generalised comments on their personality or traits (reasgos)
that are a part of who they are and not necessarily modifiable.
Avoid accusatory statements (declaraciones), rather (en lugar de) state (indicar) what you
observe.
(suposiciones).
Allow mistakes to be made (hacer). Create an environment where mistakes are crucial for
learning and improvement (mejora) not a punishable (punible) offense first time.
Don’t give feedback that is not backed (respaldados) or supported with the desired (deseada)
• Organizational Analysis.
• Task Analysis.
• Man Analysis.
Mentoring
Coaching
Job Rotation
Internships
Classroom Programs
Simulations
Role Playing
Implies change
EVALUATION