TOTAL QUALITY MANAGEMENT GE6757

(Analysis from Last 5 Semester Papers)

UNIT I
QUALITY
1. Explain the various dimensions of quality with respect to the following: quality in products and quality
in services. (ND16, AM17)

2. What are quality statements? Give an example.

3. What is quality cost? Brief out the categories and elements of quality costs. (AM18, ND17)

TQM FRAMEWORK

4. Describe the 6 basic concepts of TQM. Write down the need & benefits of TQM. (ND16, ND18)

5. Elaborate the 14 steps involved in Crosby’s total quality approach. (AM17)

6. Discuss the 14 steps of Deming’s philosophy for improving quality, productivity and competitiveness.
(ND18)

7. Describe Joseph M. Juran’s contributions towards TQM. (AM18)

8. Explain the barriers to TQM implementation and solution.

UNIT III
SEVEN TRADITIONAL TOOLS OF QUALITY

1. Describe the traditional seven QC tools and their merits and demerits. (ND17, ND18)

NEW 7 MANAGEMENT TOOLS

2. List out the 7 new management tools. Explain them briefly. (ND16) (Study 1 example for each)

SIG SIGMA

3. Explain Six sigma in detail and how is applied to manufacturing and service sectors.(ND18)

BENCHMARKING

4.Why benchmarking is required in an organization? Illustrate the different types of bench marking
process. Write down the general procedure for bench marking process. (AM17, AM18, ND18)

FAILURE MODE EFFECT ANALYSIS

5. Discuss about the various stages in failure mode and effect analysis. (ND17, ND16)

6. Write the step by step procedure for implementing a FMEA of a product. (AM17)
 UNIT II
STRATEGIC QUALITY PLANNING

1. Explain the step by step procedure in strategic quality planning. (ND16)

QUALITY COUNCIL

2. Discuss the role and contributions of quality council. (AM18, ND17)

CONTINUOUS IMPROVEMENT

3. What is PDSA cycle? Illustrate PDSA cycle as an effective tool for continuous improvement with an
example. (ND16, AM18)

4. What is 5s? How will it be useful in continuous improvement? (AM18, ND17)

5. What is kaizen? How will it be useful in continuous improvement? What are the roles of people in
implementing kaizen?

EMPLOYEE INVOLVEMENT

6. List the 5 levels in Maslow’s hierarchy of needs. Describe each level and how it motivates employee.
(AM18)

7.Explain McGregor’s theory X and theory Y. (AM18)

8.Explain Herzberg’s Two-Factor theory.

9.What are team? Explain the different types of teams.

10. Explain the various stages of team development. Write the characteristics of a successful team.
Compare and contrast the role of a team leader and facilitator. (ND18)

11. Explain the various steps in the development of performance appraisal system.

SUPPLIER PARTNERING

12. What is supplier partnering? Indicate its important benefits. (ND16)

13.Discuss about supplier partnership procedures in detail. (ND18)

 UNIT IV
CONTROL CHARTS & PROCESS CAPABILITY (Problems)

QUALITY FUNCTION DEPLOYMENT

1.Describe a basic structure of house of quality, a primary planning tool used in Quality Function
Deployment(QFD). (ND16)

2.List out the step by step procedure to build the house of quality. (AM18)

3.Discuss the objectives, four phases of QFD and Highlight the benefits of QFD. (ND18) or [ Discuss the
objectives, Process and the benefits of QFD.

TAGUCHI QUALITY LOSS FUNCTION

4. Explain the concept of Taguchi’s quality loss function in detail with an example.

TOTAL PRODUCTIVE MAINTENANCE

5.Write down the objectives of implementing total productive maintenance. Discuss about the core
elements of TPM program. Compare TQM and TPM. (AM17)

UNIT V
ISO 9000

1.Discuss the elements of ISO 9001. Write down the steps to implement ISO 9001 Quality Management
System. (ND16)

2.Describe the 4 tiers of quality documentation. (AM18)

3.Explain the need for ISO 9000 and other quality systems. (ND18)

QUALITY AUDITING & QS 9000

3. What is meant by quality auditing? What are the objectives of quality audits? Explain the four stages of
quality auditing. (AM17)

4. What is QS 9000? What are the objectives of QS 9000? Explain the structure of QS 9000.

ISO 14000

5. i. Explain in detail the concept and requirements of ISO 14000. (AM17,ND16,AM18,ND18)

ii. What are the benefits of ISO 14000? (ND17, ND18)

IMPLEMENTATION OF TQM IN MANUFACTURING INDUSTRY

6. What are the requirements and benefits of TQM implementation in manufacturing sector? (AM18)