Alonso Silva Ramirez

647-834 0901 165 La Rose Avenue

Alonsosr7@hotmail.com Etobicoke ON M9P 3S9

Summary of qualifications and skills

 More than 10 years’ experience in customer service
 Strong interpersonal, organizational, creative and communication skills
 Flexible schedule
 Teamwork and leadership oriented
 Bilingual- speak and write fluently in English and Spanish
 Advanced knowledge in Microsoft Word, Excel and PowerPoint
 Numerous acknowledgements of great customer service on Trip Advisor

Education
Humber Institute for Technology & Advanced Learning– Toronto, Canada 2019 – 2020
 Culinary Management

University of Alas Peruanas – Lima, Peru 2007 – 2011

 Bachelor in Hotel and Tourism
 Chef Assistant Training
 Knowledge of Bar Tending

Institution of British English School – Lima, Peru 2006 – 2010

 Advanced English

Customer Service Experience

Goodlife Fitness Centre – Pearson International Airport 2018 – Present
Fitness Trainer
 Welcomed members and potential members
 Answer customer queries both on phone and in person
 Achieve monthly goals which include sales memberships, personal starter goals,
sales appointments booked goal and follow-up on all incomplete sales and no shows
 Promote programs that will assist members in achieving their goals/needs
 Complete inventory
 Assist and maintain club cleanliness

Hotel Westin & Convention Center – Lima, Peru 2016 – 2018

Front Desk Agent
 Welcomed guests as they arrive to the hotel
 Provided customers with exceptional customer service
 Manage a facilitation desk including room bookings, room selection, key distribution,
invoicing and payment processing
 Answered customer queries via various platforms (verbal, phone, email)
 Ensure work area was organized at all times
 Organized and met with all deadlines of large groups or parties
Alonso Silva Ramirez
647-834 0901 165 La Rose Avenue
Alonsosr7@hotmail.com Etobicoke ON M9P 3S9

Swissôtel Lima – Lima, Peru 2015 – 2016

Front Desk Agent
 Welcomed guests as they arrive to the hotel
 Provided customers with exceptional customer service
 Handled all aspects of the Receptionist area such as bookings, choosing rooms,
issuing keys, preparing bills and processed payments
 Answered customer queries by phone and email
 Schedules services such as spa treatments, when guest inquire
 Refer guests to local amenities and venues

Aranwa Sacred Valley Hotel and Wellness Center – Cusco, Peru 2014 – 2015
Auditor
 Responsible for customer service, duties included answering customer queries in
person and on phone, problem solving
 Assisted in the training of new customer service representatives
 Validate invoicing, sales and balancing
Interests
Travelling, exercise, nature, music, and spending time with family and friends

Reference available upon request