Professional Documents
Culture Documents
1.1 INTRODUCTION:
Human Resource Management (HRM) is a relatively new approach to
managing people in any organisation. People are considered the key resource in this
approach. it is concerned with the people dimension in management of an
organisation. Since an organisation is a body of people, their acquisition, development
of skills, motivation for higher levels of attainments, as well as ensuring maintenance
of their level of commitment are all significant activities. These activities fall in the
domain of HRM. Human Resource Management is a process, which consists of four
main activities, namely, acquisition, development, motivation, as well as maintenance
of human resources.
Scott, Clothier and Spiegel have defined: Human Resource Management as that
branch of management which is responsible on a staff basis for concentrating on those
aspects of operations which are primarily concerned with the relationship of
management to employees and employees to emp loyees and with the development of
the individual and the group. Human Resource Management is responsible for
maintaining good human relations in the organisation. It is also concerned with
development of individuals and achieving integration of goals of the organisation and
those of the individuals. North considers human resource management as an extension
of general management, that of prompting and stimulating every employee to make his
fullest contribution to the purpose of a business. Human resource management is not
something that could be separated from the basic managerial function. It is a major
component of the broader managerial function.
Page 6
EMPLOYEE MOTIVATION
1.1.1 Definitions:
According to French Wendell, Human resource management as the recruitment,
selection, development, utilisation, compensation and motivation of human resources
by the organisation.
This deals with the planning, organising, directing and controlling the personnel
functions of the enterprise.
1.1.2 Objectives:
The basic objective of human resource management is to contribute to the
realisation of the organisational goals. However, the specific objectives of human
resource management are as follows:
To ensure respect for human beings b y providing various services and welfare
facilities to the personnel.
Page 7
EMPLOYEE MOTIVATION
Page 8
EMPLOYEE MOTIVATION
Planning:
The planning function of human resource department pertains to the steps taken
in determining in advance personnel requirements, personnel programmes, policies etc.
After determining how many and what type of people are required, a personnel
manager has to devise ways and means to motivate them.
Organisation:
Under organisation, the human resource manager has to organise the operative
functions by designing structure of relationship among jobs, personnel and physical
factors in such a way so as to have maximum contribution towards organisational
objectives. In this way a personnel manager performs following functions :
Directing:
Directing is concerned with initiation of organised action and stimulating the
people to work. The personnel manager directs the activities of people of the
organisation to get its function performed properly. A personnel manager guides and
motivates the staff of the organisation to follow the path laid down in advance.
Controlling:
It provides basic data for establishing standards, makes job analysis and
performance appraisal, etc. All these techniques assist in effective control of the
qualities, time and efforts of workers.
Operative function:
The operative functions are those tasks or duties which are specifically entrusted
to the human resource or personnel department. These are concerned with
employment, development, compensation, integration and maintenance of personnel of
the organisation.
Page 9
EMPLOYEE MOTIVATION
1. Employment:
The first operative function of the human resource of personnel department is
the employment of proper kind and number of persons necessary to achieve the
objectives of the organisation. This involves recruitment, selection, placement, etc. of
the personnel.
2. Development:
Training and development of personnel is a follow up of the employment
function. It is a duty of management to train each employee property to develop
technical skills for the job for which he has been employed and also to develop him for
the higher jobs in the organisation. Proper development of personnel is necessary to
increase their skills in doing their jobs and in satisfying their growth need.
For this purpose, the personnel departments will device appropriate training
programs. There are several on- the-job and off-the-job methods available for training
purposes. A good training program should include a mixture of both types of methods.
It is important to point out that personnel department arranges for training not only of
new employees but also of old employees to update their knowledge in the use of latest
techniques.
3. Compensation:
This function is concerned with the determination of adequate and equitable
remuneration of the employees in the organisation of their contribution to the
organisational goals. The personnel can be compensated both in terms of monetary as
well as non-monetary rewards.
Factors which must be borne in mind while fixing the remuneration of personnel
are their basic needs, requirements of jobs, legal provisions regarding minimum wages,
capacity of the organisation to pay, wage level afforded by competitors etc. For fixing
the wage levels, the personnel department can make use of certain techniques like job
evaluation and performance appraisal.
Page 10
EMPLOYEE MOTIVATION
4. Human Relations:
Job satisfaction
Employee motivation
Page 11
EMPLOYEE MOTIVATION
Employee motivation
Introduction:
Motivation is one of the most important factors affecting human behaviour and
performance. This is the one of the reason why managers attach great importance to
motivation in organizational setting. Lipper has called motivation has
the core of management. Effective directing leads to effectiveness, both at
organizational and individuals levels. This requires the understanding of what
individuals want from the organization. However, what individuals want from the
organization has not been fully identified.
Definition:
“motivation is the complex forces starting and keeping a person at work in an
organization . Motivation is something that moves the person to action, and
continues him in course of action already initiated”.
Study:
The purpose of study is to identify the type of motivation most suited for higher
productivity and methods usually adopted for measuring employee’s motivation.
Motive: based on the Latin word mover, motive (need) has been defining s follow;
Page 12
EMPLOYEE MOTIVATION
There is a difference between needs and wants. It is necessary to know the difference
Between those two terms for every employee. Needs are more comprehensive and
include
Desires both physiological needs like social needs, recognition needs, etc, which do
not fall under wants.
Motivating:
Motivation is the term which implies that one person in the organization context,
a manager, induces anther, say employee to engage in action (work behaviour) by
ensuring that a channel to satisfy the motive become available and accessible to the
individual in addition
To channel zing the strong motive in a direction that is satisfying t both the
organization and the employers the manger can also active the latest motivation in
individuals and harness them in a manner that would be function for the organization.
Motivation:
While a motive is engineer of action motivation is the canalization and
activation of
Motives motivation is the work behaviour itself. Motivation depends on motives and
motivating therefore, it becomes a complex process.
Page 13
EMPLOYEE MOTIVATION
Nature of motivating:
Based on the definition of motivation, we can derive its nature relevant for human
behaviour in organization.
Based on motives:
Motivation is based on individual’s motives which are internal to the individuals.
These motives are in the form of feelings that the individual lacks something. In order
to overcome this feeling of laciness, the employee tries to behave in a manner which
helps in overcoming this feeling.
Affected by motivating:
Motivation is affected by way the individual is motivated. The act of motivating
channelizes need satisfaction. Besides, it can also activate the latent needs in the
individual, that is, the needs that are less strong and somewhat dormant, and harness
them in a manner that would be functional for the organization.
Goal-directed behaviour:
Motivation leads to goal directed behaviour. A goal-directed behaviour is one which
satisfies the causes for which behaviour take place. Motivation has profound influence
on human behaviour; in the organizational requirements.
Related to satisfaction:
Motivation is related to satisfaction. Satisfaction refers to the contentment experiences
of an individual which he drives out of need fulfilment. Thus, satisfaction is a
consequence of rewards and punishments associated with the past experiences. It
provides means to analyze outcomes already experienced by individual.
Page 14
EMPLOYEE MOTIVATION
Complex process:
Motivation is a complex process; complexity emerges because of the nature of
needs and the type of behaviour that is attempted to satisfy those needs.
(1) Needs are internal feelings of individuals and sometimes even they,
They may not be quite aware about their needs and the priority of these. Thus,
Understanding of human needs and providing means for their satisfaction Becomes
difficult.
(2) even if needs are identified, the problem is not over here as a particular need may
result into different behaviours from different behaviours from different result into
different behaviours from different need ma individuals because of their differences.
For example, the need for promotion may be uniform for different individuals may no
engage in similar type of behaviour; they may adopt different routes to satisfy their
promotion needs.
3) a particular behaviour may emerge not only because of the specific need but it
may be because of a variety of needs. For example, hard work in the organization may
be due to the need for earning more money to satisfy psychological needs, or may to
enjoy the performance of work itself and money becomes secondary, or to get
recognition as a hard- working person.
4) Goal directed behaviour may lead to goal attainment. There may be many cons
buses in situation which may restring the goal attainment of goal directed behaviour.
This may lead to frustration in an individual creating lot of problems.
Type of needs
There are many types of needs which an individual may have and there are various
ways in which these may be classified. The basic objective behind classification of
needs into categories is to find out similarly and dissimilarly in various needs so that
incentives are grouped to satisfy the needs falling under one category or the other.
Needs may be natural, biological phenomenon in an individual, or these may over the
period of time through learning.
1) Primary needs
2) Secondary needs
3) General needs
Page 15
EMPLOYEE MOTIVATION
Primary needs:
Primary needs are also known as physiological, biological, basic, or unlearned
needs. Primary needs are animal drives which are essential for survival. These needs
are common to all human beings, though their intensity may differ.
Secondary needs:
These needs are learned by the individual through his experience and interaction.
Therefore these are called derived or learned needs. Emergence of these depends on
learning. These may be different types of secondary needs for power, achievement,
status affiliation, etc.
General types:
Though a separate classification of general needs is not always given, such a
category seems necessary because there are of needs which lie in the grey area
between the primary and secondary needs. Such needs are like need for competence,
curiosity, manipulation, affection, etc
Aggression:
A more common reaction to frustration is aggression, an act against someone or
something. An employee being denied a promotion may become aggressive and
verbally berate his supervisor.
Page 16
EMPLOYEE MOTIVATION
We can derive form figure that individual performance depends on the following
factors:
Motivation of individual,
His ability,
Organizational resources
Motivation
Role
Ability
Perception
Performance Reward
Sense of
Organizational
Competence
Resources
Page 17
EMPLOYEE MOTIVATION
Motivation:
Level of motivation drives an individual for work. Motivation is based on motive
which is a feeling that an individual lacks some things. This feeling creates some sort
of tension in his mind. In order to overcome this tension, he engages in goal –directed
behaviour that is taking those actions trough which his needs are satisfied. Thus,
motivation becomes a prime mover for efforts and better work performance.
Sense of competence:
To sense of competence denotes the extent to which an individual consistently
regards himself as capable of doing a job. Sense of competence of an individual
depends to a very great extent on his locus of control. Locus of control means whether
people believe that they are in control of events or events control them. Those who
have internal locus of control believe that they can control and shape the course of
events in their lives; those who have external locus of control tend to believe occur
purely by chance or because of factors beyond their own control. An individual with
internal locus of control tends be high performer than those with external locus of
control. However, this sense of competence is not an independent factor but depends
on the ability of the individual.
Ability
While sense of competence is type of perception about oneself, ability is his personal
attributes relevant for doing a job. Often, ability is expressed in the following way or
equation
Knowledge refers to the position of information and ideas in a particular field which
may be helpful in developing relationships among different variables related to that
field. Skill refers to expertness, practical ability or facility in an action or doing
something. Thus, if the individual has ability relevant to his job, his performance tends
to be higher than those who do not posses such ability.
Ability=knowledge* skill
Page 18
EMPLOYEE MOTIVATION
Role perception:
A role is the pattern of actions expected of a person in activities involving
others. Role reflects a person’s position in the social system with its accompanying
rights and obligations. In an organization, activities of an individual are guided by his
role perception that is, how he thinks he is supposed to act in his own role is clear, the
individual tends to perform well. There are two types of problems which emerge in
role specification, role ambiguity and role conflict role ambiguity denotes the state in
which the individual is not clear what is expected from him in the job situation. Role
conflict is the situation in which the individual engages in two or more roles
simultaneously and these roles are mutually incompatible. In both these situations, his
performance is likely to be affected adversely.
Organizational resources:
Organizational resources denote various types of facilities ---physical and
psychological ---which are available at the work place. Physical facilities include
appropriate layout of the work place and conductive physical environment.
Psychological facilities include appropriate reward system, training development
facilities, harmonious workshop appropriate and motivating leadership styles,
motivating work, and do on. These organizational resources work in two ways in
increasing individual performance. First, they facilitate job performance. Second they
work as motivating factors which enhance individual enthusiasm to perform well.
Role of motivation:
Motivation is one among the various factors affecting individual performance.
However, it is one of the most important factors. All organizational facilities will go
waste in the lack of motivated people to utilize these facilities effectively. Every
superior in the organization must motivate his subordinates for the right types of
behaviour. Diagnosing human behaviour and analyzing as to why people behave in a
particular way is of prime importance in motivating them irrespective of the
organization because individual is the basic component of any organization.
Page 19
EMPLOYEE MOTIVATION
Empowerment
Empowerment is the process of enabling or authorizing an individual to
think, behaves, take action, and control work and decision making in autonomous
ways. It is the state of feeling self-empowered to take control of one’s own destiny.
Empowerment rules as a development strategy.
In Webster’s dictionary, the verb empowers means to give the means, ability of
authority”. Thus, empowerment in work setting involves giving employees the means,
ability and authority to do something.
Page 20
EMPLOYEE MOTIVATION
There are five approaches which have been suggested for empowerment:
Helping employees achieve job mastery – giving training, coaching, and guided
experience that are required for initial success.
Allowing more control – giving employees descry travel section over job performance
and making them accountable for the performance outcomes.
Providing successful role models – allowing them to observe peers who are
performing successfully on the job.
Using social reinforcement and persuasion – giving praise, encouragement, and verbal
feedback to raise confidence.
Giving emotional support – reduction of stress and anxiety through better role present
travel section, task assistance, and personal care.
When managers use these approaches, employees develop a feeling that their
jobs are important and they contribute meaningfully for the achievement o f
organizational effectiveness.
This feeling contributes positively to the use of skills and talents in job performance
as shown in figure:
More self-control
Page 21
EMPLOYEE MOTIVATION
Help people feet that they are part of something bigger than themselves and their
individual job. Do this by making sure they know and have access to the
organization’s overall mission, vision, and strategic plan.
Share the most important goals and direction for your group. Where possible,
either make progress on goals measurable and observable, or ascertain that you have
shared your pictures of a positive outcome with the people responsible for
accomplishing the results.
4. Trust people
Trust the intention of people to do the right thing, make the right decision, and
make choices that, while may be not exactly what you would decide, still work.
Make certain that you have give people, or made sure that they have access to,
all of the information they need to make thoughtful decisions.
Doesn’t just delegate the drudge work; delegate some of the fun stuff, too. You
know, delegate the important meetings, the committee memberships that influence
product development and decision making, and the projects that people and customers
notice. The employee will grow and develop new skills. Your plate will be less full so
you can concentrate on contribution. Your reporting staff will gratefully shine-and so
will you.
Page 22
EMPLOYEE MOTIVATION
Or, ask, “what action steps do you recommend?” Employees can demonstrate what
they know and grow in the process.
Page 23
EMPLOYEE MOTIVATION
INDUSTRY PROFILE
The insurance sector in India has come a full circle fro m
being an open competitive market to nationlization a nd bac k to a
liberalized market again. Tracing the developments in the India n
Insurances to reveal the 360 degree turn witnessed over a period of almost two
centuries.
The business of life insurance in India in its existing for m started in India in the year
1818 with the establishment of the Oriental Life Insurance Company in Calcutta.
Some of the important milestones in the life insurance business in India are:
1912 : The Indian Life Assurance Companies Act enacted as the first
statute to regulate the Life Insurance Business.
Page 24
EMPLOYEE MOTIVATION
The reforms were aimed at “creating a more eff icient and competitive
financial system suitable for the requirements of the economy keeping
in mind the structural changes currently under way and recognizing that
insurance is an important part of the over all Financial system where it
was necessary to address the need for similar reforms… ”
In 1994 , the committee submitted the report and some of the key
Recommendation included :
i) Structure
Government stake in the insurance Companies to be brought down to
50%
Government should take over the holdings of GIC and its subsidiaries
so that these subsidiaries can act as independent corporations.
ii) Competition
Private Companies with a minimum paid up capital of Rs .1bn should be allowed to
enter the industry.
No Company should deal in both Life and Generl Insurance through a single entity.
Only one State Level Life Insurance Company should be allowed to operate in each
state.
Page 25
EMPLOYEE MOTIVATION
Controller of Insurance (Currently a part from the Finance Ministry) should be made
independent
iv) Investments
Mandatory Investments of LIC Life Fund in government securities to be reduced from
75% to 50%
GIC and its subsidiaries are not to hold more than 5 % in any company ( There current
holdings to be brought down to this level over a period of time ).
v) Customer Service
LIC should pay interest on delays in payments beyond 30 days
Reforms in the Insurance sector were initiated with the passage of the
IRDA Bill in Parliament in December 1999 . The IRDA s ince its
incorporation as a statutory body in April 2000 has fastidiously stuck to
its schedule of framing regulations and registering the private sector
insurance companies.
Page 26
EMPLOYEE MOTIVATION
The approval of institutions for imparting training to agents has also ensured that the
insurance companies would have a trained work force of insurance agents in place to
sell their products, which are expected to be introduced by early next year.
Since being set up as an independent statutory body the IRDA has put in a frame work
of globally compatible regulations. In the private sector 12 life insurance and 6
general insurance companies have been registered.
Vision
To be the first choice insurer for customers
To be the preferred employer for staff in the insurance industry
To be the number one insurer for creating shareholder value
Mission
As a responsible, customer focused market leader, we will strive to understand
the insurance needs of the consumers and translate it into affordable products that
deliver value for money.
A Partnership Based on Synergy Bajaj Allianz offers technical excellence in all
areas of General and Health Insurance, as well as Risk Management.
This partnership successfully combines Bajaj Finserv's in-depth understanding of
the local market and extensive distribution network with the global experience
and technical expertise of the Allianz Group.
As a registered Indian Insurance Company and a capital base of Rs. 110 crores,
the company is fully licensed to underwrite all lines of insurance business
including health insurance.
Page 27
EMPLOYEE MOTIVATION
Stock Financial Inclusion Award 2012 for contribution towards financial inclusion
through life insurance
Bajaj Allianz Life Insurance has been rated amongst the 50 top service brands and
ranked as Third Best Life Insurer, as per a survey conducted on 'Most Trusted
Companies' by Brand Equity and AC Nielsen-ORG Mar 2012.
Term Insurance
Savings Solutions
Investment Solutions
Retirement Solutions
ULIP
Group Insurance
NRI Corner
Page 28
EMPLOYEE MOTIVATION
Bajaj Allianz child offers a wide array of solutions that allows you to plan for your
child’s future by providing you with as many as 4 distinct and unique options.
Choice of investment funds with flexible investment management; you can change
funds at any time.
Providing for full/partial withdraws any times after three years, provided three full
years’ premiums are paid.
Maturity benefit equal to the fund value payable on the date of maturity.
The Bajaj Allianz new unit gain plus plan comes with a host of features that allows
you to
Have the best of both worlds – protection and investment with flexibility like never
before.
Page 29
EMPLOYEE MOTIVATION
Choice of 5 investment funds with flexible investment management: you can change
Choice of investment funds with flexible investment management: you can change
Provision for full/partial withdrawals any time after three years from commenced
This plan pays out a guaranteed amount on survival at the end of every 1/5th of
the Policy term selected. A total of 75% of the sum assured is paid out in the first 4
cash benefits.
On maturity, 50% of the sum assured is paid along with accrued bonuses. Hence the
total
Cash/survival benefit distributed under this plan comes to more than 100% 0f the sum
assured
The benefits will further increases by way of accrued bonuses that are distributed at
maturity or on death, if earlier. In case of maturity or death after 15 full policy years,
the company may Pay an additional terminal bonus for in – force policies.
Page 30
EMPLOYEE MOTIVATION
Sam Ghosh, CEO, Bajaj Life Insurance Company Limited, who took over this
January, outlines his aggressive growth strategy. VenkatachariJagannathanreports..
Bajaj Life Insurance Company Limited — a 74:26 joint venture between Bajaj Auto
Limited and Allianz AG, Germany (formerly Allianz Bajaj Life Insurance Company
Limited) — under a new team headed by Sam Ghosh, CEO, has taken the competition
head-on, leaving industry watchers surprised at its rapid pace of growth.
Ghosh himself is a newcomer to the company, earlier having steered the Rs480 crore-
Bajaj Allianz General Insurance Company to the second position in the Indian private
sector insurance sector.
In a span of just eight months, Bajaj Allianz Life (premium income Rs220 crore) has
jumped three paces to occupy the fourth slot in the 13-strong life insurance industry.
Today the company is in the midst of pursuing its twin corporate 'dream' goals — to
close this fiscal with a premium income of Rs750 crore and occupy the number three
slot displacing the incumbent Birla Sun Life Insurance Company Limited.
Given the daily collections — over Rs1 crore — and its month-on- month growth, the
second may come true sooner.
Page 31
EMPLOYEE MOTIVATION
RESEARCH METHODOLOGY.
Research is a systematic method of finding solutions to problems. It is
essentially an investigation, a recording and an analysis of evidence for the purpose of
gaining knowledge.
DEFINITION:-
Page 32
EMPLOYEE MOTIVATION
The purpose of the study is to identify the level of motivation among the
working group in Bajaj Allianz Life insurance.
To know the working environment, supervisors relationship, family
relationship and individual perception about the company in relation to
motivation.
The study can reveal the psychological and economic factors associated with
motivation and also can bring forth the interrelated factors for motivation.
The study would be helpful in giving suggestions to apply the motivation
methods.
Page 33
EMPLOYEE MOTIVATION
Page 34
EMPLOYEE MOTIVATION
RESEARCH DESIGN:
3.3 Meaning:
Research is an endeavour to discover answers to intellectual and practical
problems through the application of scientific method. “Research is a
systematized effort to gain new knowledge”. -Redman and Mory. Research is the
systematic process of collecting and analyzing information (data) in order to
increase our understanding of the phenomenon about which we are concerned or
interested.
3.3.1 Research Design:
A research design is considered as the framework or plan for a study that
guides as well as the data collection and analysis of data. The research design may
be exploratory helps, descriptive and experimental for the present study. The
descriptive research design is adopted for this project.
Page 35
EMPLOYEE MOTIVATION
Research is often conducted using the hourglass model structure of research. The
hourglass model starts with a broad spectrum for research, focusing in on the
required information through the method of the project (like the neck of the
hourglass), then expands the research in the form of discussion and results. The
major steps in conducting research are:
Page 36
EMPLOYEE MOTIVATION
1. PRIMARY DATA:
The primary data was collected from employees through structural
questions and personal interviews with the employees who have attended the
training programmes.
2. SECONDARY DATA:
Secondary data include both quantitative and qualitative data, and they
can be used in both descriptive and explanatory research. The data you use may be
raw data, where there has been little if any processing, or compiled data that have
received some from of selection or summarizing within business and business and
management research such data are used mostly in case study and survey-type
research.
Page 37
EMPLOYEE MOTIVATION
LIMITATIONS
The respondents were not always open and forthcoming, with their views, agitates
and not disclosing.
The changes of biased responses cannot be eliminated through all steps were taken
to avoid the same.
Page 38
EMPLOYEE MOTIVATION
TABLE:4.1
GRAPH:4.1
Interpretation:
From the graph shows that 36% of respondents says that they have an 0-5 years
Experience in that organisation, 28%of respondents says that they have an6-10
Page 39
EMPLOYEE MOTIVATION
TABLE:4.2
Promotion 16 16
Career Development 28 28
Welfare measures 24 24
GRAPH:4.2
Interpretation:
From the above graph shows that 32% of respondents feels that they have an job
To be providing the good career opportunity from then 24% of respondents feels
Page 40
EMPLOYEE MOTIVATION
TABLE:4.3
GRAPH:4.3
Interpretation:
From the above graph 36% of respondents says that they an highly satisfied in their
work place,28% of respondents says that they have an satisfied in their work place
,22% of respondents says that they have not satisfied in their work place.
Page 41
EMPLOYEE MOTIVATION
TABLE:4.4
GRAPH:4.4
Interpretation:
From the above graph 36% of respondents are dis satisfied the participation of decision
making in their organisation,28% of respondents are average,22% of respondents are
highly satisfied the participation of decision making in their organisation,14% of
respondents are satisfied.
Page 42
EMPLOYEE MOTIVATION
GRAPH:4.5
Interpretation:
From the above graph 40% of respondents says that they are satisfied the HR place
And important role in their organisation, 32% of respondents says that they are
Highly satisfied.
Page 43
EMPLOYEE MOTIVATION
AWARDS 36 36
REWARDS 28 28
RECOGNITION 14 14
PROMOTIONAL CHANNELS 22 22
GRAPH:4.6
Interpretation:
From the above graph 36% of respondents are satisfied that the organisation has to be
identify the performance of an employee by providing the awards,28%of respondents
are in that organisation has to be identify the performance of an employee by
providing there awards.
Page 44
EMPLOYEE MOTIVATION
Personal issues 10 10
GRAPH:.4.7
Interpretation:
From the above graph 46% of respondents are competition among the trade unions will
give the challenge of employee motivation, 22% of respondents are educational back
ground, 12%of respondents are bias in management decisions
Page 45
EMPLOYEE MOTIVATION
TABLE:4.8
Miscellaneous 18 18
GRAPH:4.8
Interpretation:
From the above graph 48% of respondents that centralisation process highly involved
in the employee performance,24% of respondents lack of motivation and
recognition,18% of respondents are miscellaneous.
Page 46
EMPLOYEE MOTIVATION
TABLE:4.9
Yes 62 62
Very little 28 28
No knowledge 10 10
GRAPH:4.9
Interpretation:
From the above graph 62% of respondents are agreed that they have an awareness of
motivation and empowerment taken place in their organisation
Page 47
EMPLOYEE MOTIVATION
TABLE:4.10
GRAPH:4.10
Interpretation:
From the above graph 40% of respondents are satisfied the superior has to be
recognised their performance in the organisation,32% of respondents are highly
satisfied.
Page 48
EMPLOYEE MOTIVATION
TABLE:4.11
GRAPH:4.11
Interpretation:
.From the above graph 40% of employees are satisfied the organisation has to be
Providing the good peaceful environment situation from them,32% of employees are
highly satisfied.
Page 49
EMPLOYEE MOTIVATION
4.12 Employees need to be remind that their jobs are dependent on the
company’s ability to compete effectively
TABLE:4.12
Strongly agree 76 76
Agree 10 10
Disagree 8 8
Strongly disagree 6 6
GRAPH:4.12
Interpretation:
From the above graph 76% of respondents are strongly agreed that employees need
To be remind that their jobs are dependent on the company ability to compete
effectively.
Page 50
EMPLOYEE MOTIVATION
4.13 Supervisors should give a good deal of attention of the physical working
conditions of their employees
TABLE:4.13
Strongly agree 40 40
Agree 24 24
Disagree 20 20
Strongly disagree 16 16
GRAPH:4.13
Interpretation:
From the above graph 40% of respondents are strongly agreed that the superiors are
directly involved in the physical working conditions of their employees,24% of
respondents are agree,20% of respondents are dis agree,16% are strongly dis agree.
Page 51
EMPLOYEE MOTIVATION
4.14 Special wage hike should be given to employees who perform their jobs very
well
TABLE:4.14
Strongly agree 90 90
Agree 6 6
Disagree 4 4
Strongly disagree 0 0
GRAPH:4.14
Interpretation:
From the above graph 90% of respondents are strongly agreed that the organisation has
to be identify the employee performance by providing the special wage hikes, 6% of
Page 52
EMPLOYEE MOTIVATION
TABLE:4.15
Strongly agree 50 50
Agree 33 33
Disagree 4 4
Strongly disagree 13 13
GRAPH:4.15
Interpretation:
From the above graph 50% of respondents are strongly agree ,33% of the respondents
are agree and it is an individual recognition for attaining standard performance in your
organisation.
Page 53
EMPLOYEE MOTIVATION
4.16 The company retirement benefits and stock programs are important factors
on their jobs:
TABLE:4.16
Strongly agree 60 60
Agree 19 19
Disagree 10 10
Strongly disagree 11 11
GRAPH:4.16
Interpretation ,
From the above graph 60% of the respondents are strongly agreed that the
organisation Has to be provided the retirement benefits and stock program from them.
Page 54
EMPLOYEE MOTIVATION
4.17 Almost every job can be made most stimulating and challenging
TABLE:4.17
Strongly agree 50 50
Agree 40 40
Disagree 4 4
Strongly disagree 6 6
GRAPH:4.17
Interpretation:
From the above graph 50% of the respondents are strongly agreed that every job in the
organisation can be most stimulate and challenge them, 40% of the respondents are
agree.4% of the respondents are not agree.
Page 55
EMPLOYEE MOTIVATION
4.18 Management could show more than interest in the employees by sponsoring
social events after hours
TABLE:4.18
Strongly agree 30 30
Agree 40 40
Disagree 22 22
Strongly disagree 8 8
GRAPH:4.18
Interpretation:
From the above graph 40% of the respondents are agreed that the organisation has to
be create the interest of employees by sponsoring social events after hours.
Page 56
EMPLOYEE MOTIVATION
4.19 If your job includes interacting with customers, how it will affect the
following
TABLE:4.19
WILL INCREASE 54 54
WILL DECREASE 40 40
GRAPH:4.19
Interpretation:
From the above graph 54% of the respondents are agreed they have an good interest
interacting with the customers.
Page 57
EMPLOYEE MOTIVATION
FINDINGS
Awards and rewards are the high rated approaches that which motivates
employees.
Lack of motivation and recognition, decision taken by top authorities are obstacles
that stop employees performing to the best.
Employee’s awareness of motivation and empowerment is very low.
Page 58
EMPLOYEE MOTIVATION
CONCLUSION
According to the study I concluded that the employees are satisfied in their
organization, Motivation plays an important role in a company when it comes to
performance. Every employee is different and what works for one might not for the
other one. Importance of recognizing different type of managers and workers in order
to effectively motivate them. Emloyees are much more sensitive to their relationship
with their managers and the atmosphere surrounding the company rather than
materialistic goods.
Page 59
EMPLOYEE MOTIVATION
SUGGESTIONS:
The Management creates a challenging work (or) new assignment (or) opportunity
to develop the innovative idea of employee.
The motivation review discussion should be practiced well to encourage the open
communication between both the appraiser and appraise.
Page 60
EMPLOYEE MOTIVATION
Page 61
EMPLOYEE MOTIVATION
a) Awards b) rewards
d) Miscellaneous
Page 62
EMPLOYEE MOTIVATION
12. Employee need to be remind that their jobs are dependent on the company ability
To complete effectiveness ( )
13. Supervisors should give a good deal of attention of the physical working
conditions
Of their employees ( )
14. Special wage hike should be given to employee who perform their jobs
Very well ( )
Your organisation ( )
16. The company retirement benefits and stock programs and important
Page 63
EMPLOYEE MOTIVATION
17. Almost every job can be made most stimulating and challenging ( )
18. Management could show more than interest in the employees by sponsoring
19. If your job includes interacting with customer, how affect the following )
Page 64
EMPLOYEE MOTIVATION
BIBLIOGRAPHY
SL. BOOKS AUTHOR EDITION PUBLICATIONS
NO NAME
WEB SITES
www.bajaj allianz.com
www.hr.com
www.wikipedia.com
Page 65