Presidency University

School of management

Insurance and risk management project report

ICICI Lombard General Insurance

Company Limited

Name : Enreddy hari priya reddy

ID num : 20172mba0118
Sec-B
INTRODUCTION
ICICI Lombard General Insurance Company Limited is a 74:26 joint
venture between ICICI Bank Limited and Canada based Fairfax Financial
Holdings Limited. ICICI Bank is India's second largest bank, while Fairfax
Financial Holdings is a diversified financial corporate engaged in general
insurance, reinsurance, insurance claims management and Investment
management. Lombard Canada Ltd, a group company of Fairfax Financial
Holdings Limited, is one of Canada's oldest property and casualty insurers. ICICI
Lombard General Insurance Company received regulatory approvals to
commence general insurance business in August 2001.

MARKET SHARE

ICICI Lombard General Insurance Company has grown its market share
across product lines and has also achieved a milestone in the settlement of claims
during 2017-18.

While the company’s market share in the non-life insurance sector was 8.2
per cent in 2017-18, it has increased its share in categories such as fire,
engineering, marine and liabilities insurance, according to the company’s latest
annual report.

Its market share in fire insurance increased to 8.5 per cent in FY2018 from
7.8 per cent in FY2017, aided by its strong presence in the large-risk segment and
increasing penetration in the mid-risk segment.

AWARDS

ICICI Lombard received the Golden Peacock Award for Business Excellence and
the Claim Service Leader Award in 2016. We were also conferred the Technology
Innovation Award at the Indian Insurance Awards 2016. In 2015, we
were awarded the Golden Peacock Innovation Management Award. At the 5 th
annual edition of the Indian Insurance Award, 2015, we were conferred with the
‘E-Business Leader’ Award in the General Insurance Category.
ATD BEST 2018 Global Awards

ICICI Lombard has been conferred with the ATD (Association of Talent
Development) BEST Awards 2018 for the 6th time. The ATD BEST Global
Awards recognize organizations that leverage on talent development
strategically to achieve business results. Out of 170 organizations from 12
different countries that participated this year, 45 organizations won the award.
ICICI Lombard is the only insurance company across the globe to be honoured
with the ATD BEST Award in the list of top 15 companies.

PR Daily’s Corporate Social Responsibility Awards 2017

ICICI won the coveted “PR Daily’s 2017 Corporate Social Responsibility
Award” organized by PR Daily, USA. The company was recognized for its
unique CSR campaign ‘Ride to Safety’ which aims at making roads safer for
children.

ATD BEST 2017 Global Awards

ICICI Lombard won the ATD (Association of Talent Development) BEST

Awards 2017 for the 5th time. The ATD BEST Global Awards recognize
organizations that leverage on talent development strategically to achieve
business results. Only 12 companies globally maintained their ranks in the top
40 and only 2 companies sustained their positions in the Top 10 including ICICI
Lombard

BUSSINESS PROCESS

Main Products

 Motor Insurance

Your vehicle is probably one of the most expensive things you own. Vehicle
insurance protects this asset and helps you cope with the financial loss
caused by accidents, damage or theft. Another reason is that while driving,
you are responsible for the safety of:
Your passengers,Your fellow drivers,Other people's property, Pedestrians,
Yourself.
Insurance helps cover the costs of potential damages or injuries in case of an
unforeseen accident or theft. Above all, in India it is mandatory to have at
least a Third Party Motor Insurance before you can drive on the roads.When
you buy Motor Insurance online, you get an instant policy, as there is no
documentation or paperwork involved. In addition, you have the advantage
of choosing from multiple payment options e.g. Credit Card (Visa, Master
 Amex card), Net banking, Debit Card etc.In case you are the customer of
ICICI Lombard vehicle insurance policy, or are switching/changing to ICICI
Lombard from any other insurance company, and have accrued some NCB
from your previous insurer, you can get the same transferred, provided the
vehicle is insured within 90 days of your renewal due date. The same applies
if you switch/change from ICICI Lombard to other insurance company.

 Car Insurance in case you are the customer of ICICI Lombard vehicle
insurance policy, or are switching/changing to ICICI Lombard from any
other insurance company, and have accrued some NCB from your previous
insurer, you can get the same transferred, provided the vehicle is insured
within 90 days of your renewal due date. The same applies if you
switch/change from ICICI Lombard to other insurance company.

 Health Insurance
At a time where the health and wellness services are inflating
exponentially, health insurance has become a basic necessity for the well-
being of every individual. The consistently growing healthcare sector
calls for new innovations in the insurance industry to best fulfill the needs
of customers. ICICI Lombard Health Insurance offers innovative and
reliable health insurance plans. A health insurance policy not only covers
your hospitalization expenses but also covers your pre and post-
hospitalization expenses which include OPD visits, medications and tests.
ICICI Lombard offers a wide range of Mediclaim policies that cater to
diverse needs. Types of health insurances offered by ICICI Lombard
include:

Complete Health Insurance

 If you are above 18 years of age, you can buy the Complete Health
Insurance policy for yourself and your family members, children and
parents
 If you want your child to be covered under the family floater, your child
should be more than 3 months of age and in case you are buying an
individual policy for your child, he or she should be more than 6 years of
age
 A policy bought to cover children aged between 3 months to 5 years,
should necessarily cover at least one adult too
 Children have to be more than 91 days old to be eligible for the policy
  If you are buying the policy for an individual who is more than 46 years
of age, he or she will need to undergo a medical test at our designated
diagnostic centres
 You can avail income tax benefits under Section 80D, only on policies
bought for self, spouse, parents and dependent children

 Health Booster

If you are above 18 years of age, you can buy the Health Booster
Insurance policy for yourself and your family members, children and
parentsIf you want your child to be covered under the family floater, your
child should be more than 3 months of age and in case you are buying an
individual policy for your child, he or she should be more than 6 years of
age .A policy bought to cover children aged between 3 months to 5 years,
should necessarily cover at least one adult too .Children have to be more
than 91 days old to be eligible for the policy .If you are buying the policy
for an individual who is more than 45 years of age, he or she will need to
undergo a medical test at our designated diagnostic centres .You can avail
income tax benefits under Section 80D, only on policies bought for self,
spouse, parents and dependent children

 Personal Accident Insurance

ICICI Lombard offers financial support for expenses incurred due to an accident
and even takes care of you in the unfortunate event of being permanently
disabled due to an accident. The primary advantages of Personal Accident
Insurance by ICICI Lombard are as follows:

 No prerequisite medical check-ups

 Can be purchased individually
 Avail customized coverage with Sum Insured options ranging from Rs 3
lakhs up to Rs 25 lakhs
 Easy and hassle-free claim process
 International Travel Insurance
 Is there cover for pre-medical conditions like diabetes?
 Any claim due to or arising out of pre-existing medical condition/ailment
whether declared or undeclared is not covered under the policy.

 What is an ASP?
 ASP stands for Assistance Service Provider. The most essential service they
provide is cashless medical services. They also provide the necessary
information to deal with any problem regarding claims.

 How long does it take to receive the policy papers once I purchase the
policy online?
 The hard copy of the policy will reach you within 15 working days.
However, you can buy the policy online within 15 minutes and print the
policy instantly. This works as a legally valid document, even at the time of
claims, as all you need to have is your passport details and policy number.

 Are business travellers eligible to purchase a Travel Insurance policy?
 Yes. Our travel insurance is designed for both leisure and business
travellers. Business travellers who go abroad frequently can avail of multi-
trip plans.

 What is the process if we need to claim later?

The forms are available on the website, and you will also receive the forms
along with the policy, you can submit them with the relevant documents

 Home Insurance Home insurance policy gives protection for only the
building (structure) of your home, or only the content (belongings) of your
home, or both as per the coverage opted. The policy covers losses to the
structure and/or content of your home, that might occur due to a number of
natural and/or man-made calamities.

 NRIinsurance services

Complete Health Insurance

 Comprehensive coverage for you and your family

  Get coverage for double the Sum Insured amount with reset benefit
 Bring your new born baby to the world worry-less with our maternity
benefit

Health Booster

 Super top up plan to add extra care to your health

 Now get treatment at home with our domiciliary hospitalization cover
 Recover from illness with our personal accident, temporary total
disablement and repatriation of remains cover

Personal Protect

 Coverage against accidental death and permanent total disablement

 Worldwide policy coverage
 No health check-up required

 Business Insurance

Effective risk management is the key to a successful business. Our

comprehensive commercial product line is aimed at multi-type and multi-size
businesses. We offer products that match your personal and business needs and
provide you a perfect protection cover.

products we offer

Group Health

 Group Health Insurance

Group Personal Accident

Workmen Compensation

Marine Insurance

Fire Insurance

Liability Insurance

Rural Insurance
At ICICI Lombard, investing in rural markets is a part of our social
responsibility. The protection provided to the rural class is specific and
customised according to their requirements. Through a multiple channel system,
they not only provide protection for agricultural assets but also health, motor
and other covers.