RESEARCH PROJECT REPORT

ON
“RECRUITMENT AND SELECTION PROCESS IN IT
INDUSTRY"
 DECLARATION

I ------------------, a student of Master of Business Administration (MBA) Programme at

the Institute of Co-operative & Corporate Management Research and Training, Lucknow

hereby declare that all the information, facts and figures used in this research project

titled “Recruitment And Selection Process In IT Industry" have been collected by

me.

I also declare that this project report has been prepared by me and the same has never

been submitted by the undersigned either in part or in full to any other University or

Institute or published earlier. This information is true to the best of my knowledge and

belief.

Date:-------------------

ii
 ACKNOWLEDGEMENT

I would like to extend my sincere & heartfelt obligation towards all the per helped me in

this endeavor. Without their active guidance, help, cooperation I would not have made

headway in the project.

I sincerely acknowledge my gratitude to --------------------------------- who motivated me a

lot in carrying out this project. I also acknowledge my humble --------------------------------

Lucknow and my mentor -------------------- for her valuable advice, guidance and &

support offered by them.

I would like to thank all the respondents for giving me their precious time, relevant

information without which I would not be able to complete this project.

iii
 PREFACE
It was a privilege for us to work in a reputed organization- IT Industry This has given us

an opportunity to work in a truly professional environment where team work score over

individual effort, where there is a helpful atmosphere. A well planned, properly

executed and evaluated training helps a lot in inoculating good work culture. The project

on “RECRUITMENT AND SELECTION PROCESS IN IT INDUSTRY" has been

made to facilitate effective understanding about the marketing aspects.

The project training has provided me an opportunity to gain practical experience, which

has helped me to increase my sphere of knowledge to a greater extent. I have tried to

summarize all our experience and knowledge acquired up till now, in this report. This

project is a keen effort to obtain the expected results and fulfill all the information

required.

At the end annexure and bibliography are given for effective understanding.

I am grateful to IT Industry for providing required support.

Thank you for your interest in my project report.

iv
 TABLE OF CONTENT

Sr. No. Title Page No.

 Front-page i

 Certified by mentor ii
iii
 Declaration
iv
 Acknowledgement
v
 Preface vi

Chapter -1 Introduction 1-43

Chapter -2 Industry Profile 44-66

 About organizations
 Organizations chart
 Aims and objectives
 Any specific information of the
organizations

Chapter Objective of Study 67-68

-3
Chapter Research Methodology 69-72
-4
Chapter Data Analysis & Interpretations 73-84
-5
Chapter Findings 85-86
6
Chapter Recommendations 87-88
-7
Chapter Problem and Limitations 89-90
-8
Chapter Conclusion 91-92
-9
Bibliography 93-94

Annexure 95-96

v
 CHAPTER 1:
INTRODUCTION

1
 HUMAN RESOURCE DEPARTMENT

“Human Resource Management function that helps managers recruit, select, train and

develop members for an organization. Obviously, HRM is concerned with the people’s

dimension in organizations.

Work force of an Organization is one of the most important inputs of components. It is

said that people are our single most important assets. Because of the unique importance

of HUMAN RESOURCE and its complexity due to ever changing psychology, behavior

and attitudes of men and women at work, in all business concerns, there is one common

element. I.e. Human personnel function, i.e., manpower management function is

becoming increasingly specialized. The personnel function or system can be broadly

defined as the management of people at work- management of managers and

management of workers. Personnel function is particularly interested in personnel

relationship and interaction of employees-human relations.

In a sense, management is personnel administration. Management is the development of

people, and not mere direction of material resources. Human capital is the greatest asset

of a business enterprise. The essential ingredient of management is the leadership and

direction of people. Each manager of people has to be his own personnel man. Personnel

management is not something you really turn over to personnel department staff.

2
RESPONSIBILITIES OF HUMAN RESOURCE DEPARTMENT.

 HRD maintain daily attendance record through branch manager via E-mail.

 Take decisions for approval regarding leave notes.

 He takes the decision related to the recruitment, selection and training of the

candidates. He talks to the consultant related to the recruitment of the

qualified candidates. He also does screening of the candidates, shortlist the

candidate and takes the first round of the interview.

 He maintains the database of the candidates to come for an interview. He also

maintains personal file of each employee. He also completes the joining

formalities of each new employee.

 They are taking surprising visit in every branch and collect information about

employees.

 He is responsible for the monthly salary of the employees as per their

attendants and passing to the Branch Manager.

3
 HUMAN RESOURCE PLANNING

This is handled by doing the planning at the beginning of every year. At the end of the

year, the Human Resource department from each Branch receives the requirement for the

person for whole year. Then the planning of recruitment and training is done by training

manager and recruiting manager which is approved from Head of HR Department.

RECRUITMENT

Recruitment is a process of searching for prospective candidates for the given job in the

industry. As we know it is very important for an industrial concerns to have efficient and

effective personnel with right quality and at right time and at right place available

whenever they are needed. Every organization needs employee time by time because of

promotion or retirement of an employee. For this purpose an organization need to search

for the right candidate. And so it needs to encourage this type of right candidates

whenever they require.

Sources of Recruitment

 Personal data of candidates and data IT Industry maintain by the HR.

department.

 Campus Recruitment.

 Company’s own website.

 Placement consultants.

 Advertisement in the news papers like Times of India, Gujarat

Samchar.

4
Recruitment Process

Applicant Profile Shortlist Screening Interview

pool Check

Selection

 Selection is the process of taking individuals out of the pool of job applicants

with requisite qualifications and competence to fill jobs in the organization. It

is define as the process of differentiating between applicants in order to

identify and hire those with a greater likelihood of success in a job.

 Selection is based on probation base, they are taking experienced person for 6

month’s probation and for fresher the probation period is 1 year.

 While the selection of the senior level post, is taken by head office at Mumbai.

5
 RECRUITMENT AND SELECTION PROCESS

Meaning:

Recruitment and Selection system refers to sourcing and building efficient Human

Resource to the organization to attain its objectives.

This policy complies with, and supports, the Company’s Equal Opportunities Policy

by:

 Ensuring that every stage of the recruitment and selection process is carried out in

a systematic way, based on pre-agreed criteria, to eliminate the potential for

personal bias affecting the decision making process.

 Ensuring that all decision points are fully documented to assist with subsequent

monitoring.

 Making the whole procedure as open as possible, to ensure that all candidates

understand why decisions have been taken and, where they wish, to obtain

meaningful feedback.

 Enabling demonstration of robust, transparent processes and thereby providing a

basis for defense in the event of challenge.

6
There are seven main stages to the procedure:

 Pre-advertisement

 Placing advertisements and dealing with enquiries and applicants

 Short-listing

 Interviewing and selection

 Post-selection procedures

 Induction

 Monitoring

Analyzing Your Workplace:

To assist you analyze your workplace to identify recruitment or selection issues for

women, we suggest you:

 Revisit your workforce profile to find where your female employees are.

 Consult with your employees.

 Examine your existing recruitment and selection policies and practices.

Developing Policy and Procedures

 Put in place a policy requiring recruitment and selection processes to select the

best person for the job.

 Develop a quality, consistent process for recruitment that delivers diverse recruits.

 Have a recruitment strategy that links to your business plan, and to a strategy to

retain employees.

7
Reviewing Recruitment and Selection Opportunities

 Monitor each stage of the recruitment process to identify any practice that may

disadvantage some candidates.

 Investigate whether women have equal opportunity in the recruitment and

selection process by collecting information on the numbers of men and women:

 Applying for positions

 Being short-listed

 Being interviewed

 Being appointed, and

 Survey staff about their perception of equity in recruitment procedures.

 Consider collecting diversity information as part of the process. There could be a

pool of diverse candidates you’re not reaching or unnecessarily excluding.

Reviewing Job Descriptions:

 Ensure all job profiles/descriptions reflect the real requirements of the job, rather

than describing the person who filled that job previously.

 Write job profiles in language that encourages both men and women to apply –

including women of and Differing backgrounds. For example, avoid use of jargon

and acronyms that tend to be exclusive.

PRINCIPLES:

Following are the guiding principles for recruitment and on-boarding process.

• Attracting and recruiting the right people is one of the most important activities of the

8
 organization and is the responsibility to be owned by each and every employee of the

organization.

• Merit will be the single most important factor in selection process.

• They will ensure a diversity, both gender and ethnicity by targeted candidate sourcing

with the help of recruitment vendors and the referral program.

• While skills and profile matching play an important role, they will hire people who are

team players and have the right attitude most relevant to the culture of the organization.

Attitude is as important as aptitude.

• They believe in becoming a company of giants and emphasis is in hiring people who

can grow bigger and better than they presently are.

• They believe in providing their employee with fulfilling career paths. Towards this, they

will post vacancies internally as a preferred option while evaluating external candidates.

• They believe that each candidate interviewed irrespective of whether she/he is selected

should become a friend of the organization. They treat all the candidates with the utmost

respect. They will be open and fair in communication with them; this way they also

enhance the brand image of the organization.

• They will continuously assess, identify and cultivate strategic talent pools including

those at the universities, management schools, and community forums to address their

long term needs.

9
HIRING APPROVAL

• All recruitment activities shall be undertaken based on the hiring plan as approved by

the Business Head, HR Head & the CEO. For each approved position, a hiring requisition

will be required prior to initiation of any recruitment activity. If the hiring was not

included in the planned budget, it will also require approval from the CEO based on a

recommendation from the Head HR and the CFO.

• Recruitment expense will be allocated to the concerned business unit, and expenditure

should be budgeted and pre-approved by the business unit head and the HR Head.

10
CANDIDATE SOURCING:

The hiring manager along with the Human Resource Department would decide the

channel / source to use based on the nature of the recruitment. The following sources of

recruitment may be considered:

• Internal Sources:

- Whenever any vacancy arises, the possibility of fulfilling the requirement internally via

reassignment and relocation, re-allocation of the responsibilities or internal promotion

will be explored by the hiring function along with the HR Department.

- Internal job postings to explore internal candidates.

• Employee Referrals – COMPANY will encourage employees to refer suitable

candidates for open positions.

• Other external sources include:

- Recruitment agencies

- External job postings

- College / campus requirement

11
INTERVIEW PROCESS:

• All candidates are required to undergo a face to face interview with the interview panel

before selection.

• Interviews may be conducted at a place at mutually convenient locations and time in an

effort to maintain confidentiality of the hiring effort.

• One on one meeting shall be preferred as the interview format, however depending on

the constraints panel interviews / telephone / video conference screening could be used.

• For recruitment at junior levels, job fairs, universities etc, where large volume of

candidates, Company will use recruitment tests for purpose of short listing. The candidate

may be tested on the basic aptitude, analytical skills or other skills required for the job of

the candidates.

• The interview process will focus on the evaluating the candidates suitability in terms of

the job description and fit within the organization.

• Each interviewer will complete the interview feedback form and submit it to HR. HR

will compile the results from a various interviews and provide these to the line manager

for the final decision.

The following are the guidelines wit respect to the interview levels. The line manager will

own the overall interview process:

 Position,

 Level Equipment Hiring Decision by Interview by Salary Fitment Offer Letter Signed

by

 Direct Report CEO Head CEO/ HR Head, Management Team (for relevant functions)

Approval - CEO

12
 Proposal – HR Head CEO

 State Head/ Regional Function Heads, Cluster Heads Regional Branch Heads,

National functional Heads Regional Branch Head / National Functional Head,

Regional HR Approval – CEO

 Proposal – HR Head

 Branch Manager / National Functional Managers Regional Branch Heads, National

functional Heads Regional Branch Head / National Functional Head, Regional HR,

Cluster / State Head Approval – HR Head

 Proposal – C & B Manager HR Head

 Senior Relationship Manager Regional Branch Head/ Branch Manager Regional

Branch Head/ Branch Manager, Regional HR Approval – HR Head

 Proposal – C & B Manager Staffing Leader

 Junior Relationship Manager Branch Manager Branch Manager, Cluster Head

Approval – C&B Manager

 Proposal – Regional HR Mgr. Regional HR Manager

For campus / bulk hiring process, each panel will be specifically authorized with respect

to hiring decision, pay by the HR Head & CEO prior to the process.

13
RECRUITMENT EXPENSES:

• All recruitment expenses including recruitment fees, advertisement expenses and

interview related expenses will be allocated to the concerned business unit.

• The candidate will be informed about the nature of the expenses that are reimbursable

and the supporting documents required (in original). HR will ensure that candidate fills

the necessary reimbursement forms and that he/she receives the reimbursement at the

earliest.

• Outstation/International Candidates - COMPANY will pay for appropriate air fare and

expenses incurred for the stay for candidates who they decide to fly from other locations.

Prior approval from the Regional HR Leader / HR Head is required to invite candidates.

For candidates from International Locations, prior approval from the HR Head needs to

be taken.

14
PRE-EMPLOYEMENT CHECK:

This will include both a professional reference check as well as the background check.

• Professional reference check will be completed by the hiring manager. COMPANY will

request contact information for 2 references from the candidate, and check the quality of

previous work experience and key personal characteristics/conduct/ previous record etc.

• For key positions in areas, COMPANY will also perform a background check to assess

the integrity conduct of the candidate.

• The following information regarding the candidate will be verified:

 Proof of educational qualifications

 Any professional certificate that is essential to the job

 Address details

 Passport details

 Date of birth

 Proof of previous employment (service certificate)

Any negative feedback and comment in the reference check will be investigated by HR

and if found genuine shall be a cause for disqualification of the candidate or dismissal

from employment.

15
OFFER PROCESS:

• Once the hiring decision is finalized, HR will prepare an offer / fitment as per the

compensation structure and grade and keeping in mind the internal equity.

• The offer would be communicated to the selected candidates by the hiring manager

along with HR. The candidate will sign the contract letter to formally accept employment

from the organization.

PRE-EMPLOYMENT PROCESS:

As an organization, COMPANY will make all necessary arrangements to ensure a smooth

joining process for the employees. HR will provide the candidate a check list prior to

joining to ease joining formalities.

16
RELOCATION FOR EMPLOYMENT:

Where the employee has to relocate and has been pre-approved by the HR Head and the

staffing leader, the relocating candidate shall be eligible for the following relocation

assistance:

 The joining employ has the option to avail temporary accommodation (which

includes laundry) for the first two weeks arranged by organization. The stay in

company provided accommodation can be extended by two weeks further based

on specific approval from the Head HR. Where the stay extends beyond 4 weeks,

the respective will not be paid housing allowance foe the corresponding period.

 Local travel assistance up to positions of RO/RM/equivalent and below will be

reimbursed for one week and for SRM/equivalent and above will be reimbursed

up to two weeks.

 Food expenses during the period will be reimbursed as per actual up to Rs 500/-

per day per person.

 Approved reasonable expenses incurred in transporting the personal goods

including the transportation /registration of one automobile to the city of work.

Employees are advised to use the designated moving agencies as per rates

negotiated by Administration. Where negotiated rates are not available, the

employee is required to submit 3 quotations and secure approval from

Administration before assigning the contract to a moving firm.

17
EMPLOYEMENT OF RELATIVES:

The organization employs, purely on merit, the relatives of our employees as long as it

does not create a potential conflict of interest. To avoid a potential conflict of interest and

to reduce the possibilities of favoritism – the following guidelines must be followed:

 Relatives are not assigned to a position where he/she has the opportunity to check,

process, and review, approve, audit or otherwise affect the work of the persons

cited and above.

 NO one is assigned to a position where she/he influences the professional

progress or promotion of the persons cited above.

 If one is aware of a situation that appears to be an opportunity for people to

display favoritism to relatives, one should contact the Department Head or Human

Resources Department.

 Employees will not be part of the hiring process of their relatives

18
DEFINITION OF RELATIVES:

Relatives would include husband, wife, children, parents, sisters, brothers, first cousins,

brothers-in-law, sisters-in-law, mother –in-law, and father-in-law.

Employees who are aware of candidature of their relatives for the organization must

immediately report to the HR function in writing for information and records. Failure to

immediately report such cases will be considered as a serious violation of the recruitment

policy and may entail a disciplinary action.

19
INTERNSHIP PROGRAM:

As part of university hire program, COMPANY will provide internship opportunities to

students. Such internships will provide opportunities to students to learn while making

real contributions to the company. COMPANY will follow the following process:

• HR will coordinate with business groups to identify potential opportunities for

intern hires.

• Internship requests could be received either from the students directly or as

nominations from the educational institute.

• HR and hiring manager to tele-interview the candidates with subsequent personal

interviews in the office

• HR to coordinate with the hiring manager to develop the project plan for the hire

Based on the demonstrated capability, the intern will be provided with the

opportunity to work in multiple departments to gain a wider business understanding

20
INTERNSHIP CRITERIA:

 Typically, the intern will be a pre-final year student of the Bachelor or Master

degree programs specializing in Financial Services/IT and any other business

stream as required.

 Interns will be expected to manage their won accommodation and it will not be

provided by the company.

 Intern will be required to sign the confidentiality and code of conducts documents

of the company.

EMPLOYEE ON-BOARDING – PROCESS:

The overall purpose of the new hire integration process is to ensure that the new

employee is able settle in smoothly and is able to contributing at the earliest.

21
PRE EMPLOYMENT INDUCTION:

COMPANY’s employee induction process shall begin as per the employee accepts the

job offer. The process includes:

 Welcome pack: As soon as the candidate accepts the offer, a welcome pack will

be sent to the employee.

o A congratulatory note regarding the decision to join the organization.

o Contact details of a HR representative and the hiring manager.

o A brief company overview document.

 Pre-joining checklist: Include details of the documents required from the

employee. In case the employee is relocating from a different location, details of

the relocation process and the visa requirement will be outlined in this checklist.

 Expectations on the first day of the joining.

22
POST JOINING ORIENTATION AND INDUCTION:

 Classroom Induction: The employee integration process will also include

classroom training and induction where the employee will receive presentations

and trainings on various topics that would further ingrain the into the organization

 On the job training: Besides formal training sessions, the employee will undergo

on-the-job function specific trainings that are facilitated by the respective

functions to help the new employee acquaint himself/herself with work in

progress.

PROBATION POLICY:

 Probation is a trial that is mutual opportunity for the employee and COMPANY to

confirm suitability for continued employment. The probation period is to establish

a stronger understanding of mutual capabilities, expectations and understanding

which may include functional training. The employee must demonstrate

suitability for continued employment.

 An assessment will be based on factors related to work performance, work habits,

productivity, attitude and compatibility, attendance and punctuality, and any other

matter that is linked to job performance and expectations.

 All new hires will be placed on probation for a period of 6 months from the date

of joining

 HR will initiate the confirmation process by sending an appraisal form to the

immediate supervisor before the completion of probationary period. The appraisal

form will need to be approved by the supervisor’s leadership.

23
REFERRAL BONUS AMOUNT :

• The Referral Bonus Program is operated under the authority of the Budget and Control

Board’s Employee Bonus Guidelines. Under these guidelines, an employee may receive

multiple bonuses, the total of which may not exceed $2,000 in any fiscal year.

• Referral bonus payments may be paid in a lump sum or in periodic payments until the

new employee has completed his or her probationary period. Payments cannot be made

until the referred candidate has been employed for a minimum of one month. For

example, a $1,000 referral bonus can be structured as follows:

- $250 referral bonus awarded after three months from the hire date,

- $250 referral bonus awarded after six months from the hire date,

- $500 referral bonus awarded at the end of the probationary period.

24
REFERRAL BONUS PROGRAM ADMINISTRATION :

The Referral Program operates in accordance with the following program requirements:

• Referral bonuses are awarded at the discretion of management with the Agency Director

or his designee having final approval authority.

• Funding for the program must come from existing agency resources.

• The Agency will provide a form for completion and submission by either the applicant

or the referring employee with the applicant’s application indicating that the referring

employee has made the referral.

• The Agency will designate a position as “hard-to-fill” before the position is posted.

• Employees selected for eligible positions must be employed by the agency for at least

one month before a referring employee may be eligible to receive a referral bonus.

Referred candidates cannot be current employees of the hiring agency in any capacity, to

include temporary, temporary grant, research grant, time- limited project, or contract

employees. Both the referring employee and the referred candidate must be employed by

the agency when any referral bonus is paid receive the referral bonus.

• Any disputes arising from the application of this program will be the responsibility of

the Agency Director or his designee to resolve and will not be considered a grievance

under the State Employee Grievance Procedure Act.

• The agency HR Office will monitor the use of the Referral Bonus Program and will

report annually to the Office of Human Resources information on the use of the Referral

Bonus Program.

• The hiring process will be fair and consistent with agency policy and procedures, with

25
no bias for or against candidates whose selection might make another employee eligible

for a referral bonus.

Amount paid to the employees who refer the candidates and if they get selected varies

from Rs. 7000 to Rs.2000 based on the grade of the employee refereed and the refereed

candidate placed.

This amount is paid to the employees in two ways:

1. Immediately when the candidate is joined

2. After the completion of 3 months of the candidate selected.

Only middle level and senior level management employees have the opportunity of

referring the candidates. This policy/scheme is not applicable to the top management

employees. Also the employees who are under probation or training period are not

eligible for this employee referral policy.

26
 RECRUITMENT AND SELECTION

According to Edwin B. Flippo, “Recruitment is the process of searching the candidates

for employment and stimulating them to apply for jobs in the organization”. Recruitment

is the activity that links the employers and the job seekers.

Recruitment is a linking activity- bringing together jobs to fill and those seeking jobs. A

good recruitment program should attract the qualified & not unqualified. Recruitment is a

costly affair. There are legal implications of incompetent selection – negligent hiring.

“Organizations must consider recruitment as a strategic war to attract talent, and must

develop and implement aggressive talent acquisition strategies in order to dominate the

labor market within a given industry. With the impending retirement of the baby-boomer

generation and the lack of availability of high quality senior-level talent, many companies

consider talent acquisition to be the most important business challenge facing them

today”.

Recruitment of candidates is the function preceding the selection, which helps create a

pool of prospective employees for the organization so that the management can select the

right candidate for the right job from this pool. The main objective of the recruitment

process is to expedite the selection process

Recruitment is a continuous process whereby the firm attempts to develop a pool of

qualified applicants for the future human resources needs even though specific vacancies

27
do not exist. Usually, the recruitment process starts when a manger initiates an employee

for a requisition vacancy and an anticipated vacancy.

Purpose & Importance of Recruitment:

 Attract and encourage more and more candidates to apply in the organization.

 Create a talent pool of candidates to enable the selection of best candidates for the

organization.

 Determine present and future requirements of the organization in conjunction with

its personnel planning and job analysis activities.

 Recruitment is the process which links the employers with the employees.

 Increase the pool of job candidates at minimum cost.

 Help increase the success rate of selection process by decreasing number of

visibly under qualified or overqualified job applicants.

 Help reduce the probability that job applicants once recruited and selected will

leave the organization only after a short period of time.

 Meet the organizations legal and social obligations regarding the composition of

its workforce.

 Begin identifying and preparing potential job applicants who will be appropriate

candidates.

 Increase organization and individual effectiveness of various recruiting techniques

and sources for all types of job applicants.

 So, those people who are involved in the process have a high level of

responsibilities.

28
Management’s Role in Recruitment

Recruitment planning is anticipating and using all available flexibilities and strategies to

maintain the workforce. Human Resources Responsibilities along with the civilian

Recruitment Team can help through this process by further explaining strategies and

helping to find easier ways to accomplish them.

Responsibilities include:

 Determining a vacancy exists.

 Choosing the right strategies to fill the position.

 Defining and capturing the need (understanding the position, its functions, duties,

responsibilities, and skill requirements.)

 Initiating the final action.

29
Recruitment needs are of three types

 PLANNED

i.e. the needs arising from changes in organization and retirement policy.

 ANTICIPATED

Anticipated needs are those movements in personnel, which an organization can

predict by studying trends in internal and external environment.

 UNEXPECTED

Resignation, deaths, accidents, illness give rise to unexpected needs.

30
 The Recruitment Process

1 Determine the exact need 8 Implement the decision

2 Obtain approval 9 Allow time for response

3 Combine / update job description 10 Screen responses

and job specification

4 Determine KPAs of the job 11Draw up a candiddate shortlist

5 Consult the recruitment policy 12 Provide feedback to applicants
& procedure

6 Choose the recruitment source(s) 13 Proceed to selection

7 Decide on a recruitment method 14 Evaluate the recruitment effort

31
 SOURCES OF RECRUITMENT

Every organization has the option of choosing the candidates for its recruitment processes

from two kinds of sources: internal and external sources. The sources within the

organization itself (like transfer of employees from one department to other, promotions)

to fill a position are known as the internal sources of recruitment. Recruitment candidates

from all the other sources (like outsourcing agencies etc.) are known as the external

sources of recruitment.

32
SOURCES OF RECRUITMENT

33
Internal Sources of Recruitment

1. TRANSFERS

100

80

60 East

West
40
North
20

0
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

2. The employees are transferred from one department to another according to their

efficiency and experience.

3. PROMOTIONS

the employees are promoted from one department to another with more benefits

and greater responsibility based on efficiency and experience.

4. Others are Upgrading and Demotion of present employees according to their

performance.

5. Retired and Retrenched employees may also be recruited once again in case of

shortage of qualified personnel or increase in load of work. Recruitment such

people save time and costs of the organizations as the people are already aware of

the organizational culture and the policies and procedures.

6. The dependents and relatives of Deceased employees and Disabled employees are

also done by many companies so that the members of the family do not become

dependent on the mercy of others.

34
The advantages of internal recruitment are that:

1. Considerable savings can be made. Individuals with inside knowledge of how a

business operates will need shorter periods of training and time for 'fitting in'.

2. The organization is unlikely to be greatly 'disrupted' by someone who is used to

working with others in the organization.

3. Internal promotion acts as an incentive to all staff to work harder within the

organization.

4. From the firm's point of view, the strengths and weaknesses of an insider will have

been assessed. There is always a risk attached to employing an outsider who may

only be a success 'on paper'.

The disadvantages of recruiting from within are that:

1. You will have to replace the person who has been promoted

2. An insider may be less likely to make the essential criticisms required to get the

company working more effectively

3. Promotion of one person in a company may upset someone else.

35
External Sources of Recruitment

External recruitment makes it possible to draw upon a wider range of talent, and provides

the opportunity to bring new experience and ideas in to the business. Disadvantages are

that it is more costly and the company may end up with someone who proves to be less

effective in practice than they did on paper and in the interview situation.

There are a number of stages, which can be used to define and set out the nature of

particular jobs for recruitment purposes:

Job Analysis is the process of examining jobs in order to identify the key requirements of

each job. A number of important questions need to be explored: the title of the job to

which the employee is responsible for whom the employee is responsible a simple

description of the role and duties of the employee within the organization.

Job analysis is used in order to:

1. Choose employees either from the ranks of your existing staff or from the

recruitment of new staff.

2. Set out the training requirements of a particular job.

3. Provide information which will help in decision making about the type of

equipment and materials to be employed with the job.

36
4. Identify and profile the experiences of employees in their work tasks (information

which can be used as evidence for staff development and promotion).

5. Identify areas of risk and danger at work.

6. Help in setting rates of pay for job tasks.

Job analysis can be carried out by direct observation of employees at work, by

finding out information from interviewing job holders, or by referring to

documents such as training manuals. Information can be leaned directly from the

person carrying out a task and/or from their supervisory staff. Some large

organizations specifically employ 'job analysts'. In most companies, however, job

analysis is expected to be part of the general skills of a training or personnel

officer.

37
 SELECTION PROCESS

Selection is the system of functions and devices adopted in a given company to ascertain

whether the candidates’ specifications are matched with the job specifications and

requirements or not. The obvious guiding policy in selection is the intention to choose the

individual candidate who can most successfully perform the job from the pool of

qualified candidates.

Selection of personnel to man the organization is a crucial, complex and continuing

function. The ability of an organization to attain its goals effectively and to develop in a

dynamic environment largely depends upon the effectiveness of its selection program. If

right personnel are selected, the remaining functions of personnel management become

easier, the employee contribution and commitment will be at optimum level and

employee-employee relations will be congenial. If the right person is selected, he is a

valuable asset to the organization and if faulty selection is made, the employee will

become a liability to the organization.

Selection Procedure

 JOB ANALYSIS: Job analysis forms the basis for selecting the right candidate. It

includes a detailed study of the positions for which recruitments are to be made, in the

form of Job Description and Job Specification

 HUMAN RESOURCE PLAN: Under this plan estimates are laid for the future

requirement of employees. This forms the basis for the future recruitment function.

38
 RECRUITMENT: It refers to the process of searching for prospective employees and

stimulating them to apply for jobs in an organization.

 DEVELOPMENT OF BASIS FOR SELECTION: This involves the selection of

appropriate candidates from the applicants’ pool by adopting suitable techniques for

screening.

 APPLICATION FORM: This is also known as application blank. This technique is

utilized for securing information from the prospective candidates.

 WRITTEN EXAMINATION: Application form is followed by written examination for

the short listed candidates for assessing the candidate’s ability, aptitude, reasoning and

knowledge in various disciplines.

 PRELIMINARY INTERVIEW: Preliminary interview is to solicit necessary information

from the prospective applicants and to assess the applicant’s suitability to the job.

 TEST: Test is essentially an objective and standardized measure of sample of behavior

from which inferences about future behavior and performance of the candidate can be

drawn. Tests can be of following type:

o Aptitude Test: This test measure whether an individual has the capacity or

latent ability to learn a given job if adequate training. Aptitude test can be

further subdivided in to

 Intelligence test

 Emotional test

 Skill test

 Psychometric test

39
 o Achievement Test: These tests are conducted to measure the value of a

specific achievement when an organization wishes to employ experienced

candidate.

o Situational Test: This test evaluates a candidate in a real life situation

o Interest Test: These tests are inventories of the likes and the dislikes of the

candidate in relation to the job, work, occupations, hobbies and recreational

activities.

o Personality Test: These tests prove deeply to discover clues to an individual’s

value system.

o Multi-Dimensional Testing: Organizations develop such tests in order to find

out whether the candidates possess a variety of skills or not, candidate’s

ability to integrate the multi-skills and potentiality to apply them based on

situational and functional requirement.

 INTERVIEW: In this step, the interviewer matches the information obtained about the

candidate through various means to the job requirements and to the information obtained

through his own observation during the interview. Tests can be of following types:-

o Background information interview

o Job and probing interview

o Stress interview

o Group discussion interview

o Panel interview

o Decision making interview

40
 MEDICAL EXAMINATION: Certain jobs require certain physical qualities like clear

vision, percept hearing, unusual stamina, tolerance of hard working conditions, clear tone

etc. medical examination reveals whether or not a candidate possesses these qualities.

 REFERENCE CHECK: At this step candidates are required to give the names of

references in their application forms. This is done in order to verify the information

provided by the candidate.

 JOB OFFER: After taking the final decision, the organization has to intimate this

decision to the successful as well as unsuccessful candidates. Those selected are offered

the job and the candidate has to communicate his/her acceptance to the offer. He/she can

also approach the organization for the modification of the job letter and in case things are

not working out the offer is rejected by the candidate.

 EMPLOYMENT: The Company may modify the terms and conditions of employment as

requested by the candidate and thereby place them on the job.

41
RECRUITMENT AND SELECTION PROCESS
AT HR SERVICES PRIVATE LIMITED
Recruitment is the process of identifying that the organization needs to employ someone

up to the point at which application forms for the post have arrived at the organization.

Selection then consists of the processes involved in choosing from applicants a suitable

candidate to fill a post. Recruiting individuals to fill particular posts within a business can

be done either internally by recruitment within the firm, or externally by recruiting people

from outside. The recruitment and selection process at IT INDUSTRY HR Services

Private Limited begins with management determining the exact need of the posts to be

filled. There are a number of posts which have to be filled, for example ASM, SE, SA,

FSA, SM, and TL etc. for the different businesses. Then, the management shortlists the

resume of the candidate whose attributes match with the job description and specification

required for the job. The organization get many resumes of unsolicited applicants on a

daily basis which they shortlist according to the qualification and experience for a

particular post. As the candidate visits to submit his resume he is asked to fill in the first

page of Interview Record Sheet as shown in Appendix 1, which he takes along with him

in the interview room.

The recruitment process at IT INDUSTRY starts with the enquiry/ walk-in management

of the candidate when he submits his resume, which consists of registration of the

candidates and eligibility verification of the candidate’s name, phone number, age,

qualification and experience. It also consists of taking two references of peers and

providing job brief and information regarding compensation, career progression and

expectation setting in the company.

42
 Then, after the formalities, a preliminary interview/ screening is conducted by the

personnel of the HR department who screen and shortlist the candidates on the following

attributes:

 Job Understanding

 Willingness to work

 Compensation clarity

 Functional Knowledge Validation

 Energy Level

 Sample sales

43
 CHAPTER 2:
INDUSTRY PROFILE

44
 INDUSTRY PROFILE

Introduction

Indian Software industry has tremendous growth and economic policy has a substantial
revision in 20th century. The IT industry offer opportunities for foreign direct investment.
Due to liberalization, industries were grown by which foreign reserves as well as
employment opportunities have increased. In the initial days, IT firms export software to
other countries because here man power is widely available with low cost. As the
potential of the software industry was identified government of India developed high
speed infrastructure to meet the demands of foreign clients. Indian software companies
developed high quality as well as unique software to meet the needs of multinational
companies as a result they obtain a wider range of software development tasks. IT/ITES
sector has listed incredible growth over the decade, achieving iconic position all over the
world and a reputation for cost-effective delivery of services. IT companies in India have
set up over 600 delivery centres all over the world. The revenues have grown from 1.2
percent (1997-98) to 8.1 percent (2013-14). India maintains top position in the global
sourcing arena, for about 55 percent in the year 2013 (of the global sourcing market size)
compared to 52 percent in 2012. (source:NASSCOM) Today the world‟s largest
outsourcing destination for IT industry is India, which is around 52 percent of the US
dollar 124-130 billion market. The IT industry employs roughly 10 million Indians which
ultimately contribute to the economic growth of the country. The Unique Selling
Proposition (USP) of Indian IT services is its cost competitiveness which is 3-4 times
cheaper than the USA. Many firms like TCS, Infosys, and Wipro have met top
certification for the quality standards. According to the report of National Association of
Software and Service Companies (Nasscom), GDP share has grown widely when
compared to other industries [142]. India exports information and software services rather
than products to 95 countries all over the world. The top 43

5 firms in terms of revenue are TCS, Wipro, Infosys, HP India, and IBM [143]. Top
companies contribute 80% of revenues from Indian Software industry.

45
Evolution of IT Industry

During 1950s people are not aware of the term “software”, the term was bundled with
hardware by some multinational companies like IBM and ICL with some basic languages
like PASCAL etc. These two are the largest hardware companies which provide basic
services. In mid 1970‟s India exported its first software service. The problem here to
export software is companies had to design its own hard ware system which needs to
fulfill worldwide standards. In order to import the hardware system government of India
impose heavy duty tax which the Indian companies cannot afford on their own. After few
years Indian government has reduced the tax duty with condition that exporters would
recover twice the value of foreign exchange spent on importing the computers. Then the
era of software begins in India.

India has largest technical skilled employees working with low salaries and they shift
from one industry to industry to other because of fewer companies. The Indian
programmers were available with less than 12 dollars and the Indian firms are ready to
complete the software projects for the half of the cost when they compared with abroad.
This creates a numerous jobs for Indian employees and free profit opportunity for foreign
companies. There is a shortage of employees in US for the projects in their companies
and in India oversupply of employees lead to match the demand and supply in both
countries because of this software industry. The Government of Andhra Pradesh
particularly setup several IT parks and hubs to reduce unemployment. Companies that
come under these parks are tax free and have extraordinary facilities with high speed data
communication and internet. The central government gave the power to state government
regarding licenses, import or export procedures. Tata Consultancy Services (TCS) was
the first software company in India and got export assignment in 1973. TCS has begun to
outsource application work for Central Bank of India. The company sent some engineers
to abroad in order to excel in their platforms. The main competitive advantage for Indian
software companies are cost reduction and the ability to communicate in English. The
main reason to export software is to increase foreign exchange in India. In 1970s the
main challenges for software industry are

46
1. Rigid government rules:- Government of India restricted that all multinational
companies must invest their share less than 50 percent whereas Indian companies
share must be more than 50 percent.

2. Lack of trained personnel: - As already exited employees‟ skill does not match to the
organizations need, companies need to train the employees.

3. Heavy import tax: - As the companies need hardware to match the need of software
industry, they used to import from other countries in as India impose heavy taxes.

4. Education in India: - The courses in India do not match to the need of the companies,
so companies need to train in soft skills.

5. Updated Technology:- As the companies need to update technology, it seems to be a

huge cost.

NASSCOM

The National Association of Service and Software Companies (NASSCOM), India‟s

Software association was formed in the year 1988. The main aim of this NASSCOM is to
liberalize the policies of government regarding software companies, issuing of stocks in
capital markets, and improve infrastructure facilities [145]. NASSCOM provides most
reliable information about software industry in India. The role of NASSCOM is effective
in representing large scale enterprises but does not consider any small or medium
enterprises. It forced to establish Software Technology Park and with basic infrastructure
facilities to export software.

Software Industry- Impact on Indian Economy

Before 1990s the policies of Indian Government is very rigid if any oversees company
want to start in India. By that time the government does not have any foreign reserves,
then the government of P.V.Narasimha Rao, decided for liberalization, so that industries
had started tremendously . Multinational Companies started to invest in India because
they identified huge manpower with low cost. This created a huge foreign reserves as
well as employment opportunities to young and fresh software engineers with high

47
remuneration. The IT industry has identified as a knowledge industry due to its
Information Technology Enabled Services (ITES) and IT services. The Business Process
Outsourcing industry has quickly developed with a sign of new initiatives. With
significant growth of BPO and IT industry, India has become one of the most chosen
offshore destinations (source: The NASSCOM - McKinsey Study 2002). Due to the
tremendous growth of ITES industry results a enormous inflow of foreign direct
investments that have set up huge facilities all over the India which results the entry of IT
industry into the BPOITES sector. The tremendous growth of IT-ITES sector in India,
has contributed to the growth of GDP, unemployment reduction and promotion of
exports. The IT industry substantially contributed to India‟s GDP 1.2% in FY 1998 to
7.5% in FY 2012[147]. The IT industry has proved itself as job creating and wealth
industry, in few years, employing several millions of software professionals all over the
world.

According to the report of NASSCOM, IT industry has added 1,60,000 employees in the
year 2013, which provides indirect employment to 10 million people and direct
employment to 3.1 million people . In the year 2014, IT services have increased to $99
billion. NASSCOM has also forecasted that Indian ITES and IT industry is likely to grow
around $300 billion by the financial year 2020, particularly concentrating on the areas
like software products and ecommerce.

Y2K Problem as an opportunity

In 1993 the US Immigration made several restrictions to issue H-1 and B-1 visas and they
paid less salary to Indian employees and Indian software professional need to pay social
security and related taxes to US government which is a burden to the employees and also
companies. So, companies plan not to send them but to complete the project in India
according to the needs and wants of clients. This creates lack of talented personnel in US,
mean while Y2K problem also create an opportunity for Indian employees. In order to
overcome the Y2K problem US need the employees who are aware of COBOL
programming which has been outdated in 1990s, but in India still the language was
taught, this helped the employees to increase employment opportunities in India and
abroad.

48
Revenue

The IT-ITES industry Revenue trends over the last five years is as follows.

Revenue Trends of IT Industry as on 2014-2016

Source: Reports of Dept. of Electronics and IT, Govt. of India

49
Exports

The segment-wise export revenue trends are shown in the following table.

Future of Software Industry

Indian software industry seems to be dazzling because all private and government

organizations are computerized to reduce manual work as well as manpower, huge

talented scientists, liberalized government policy, employees available with low alary.

The weaknesses are lack of updated infrastructure, lack of new product innovation, lack

of financial support. The companies need to locate head office in India and implement

corporate strategies to meet international standards. Colleges need to train students in

order to reduce the gap between demand and supply in IT industry. The growth of E-

commerce made customers easy to purchase goods instead of going to marketplace.

50
 Challenges of Indian Software Industry

1. Education System in India:- The education system in India is not updated and students

does not have any practical exposure. So, organizations must educate the students as

per the global needs.

2. Lack of Monitoring in Education sector:- Generally AICTE (All India Council for

Technical Education) only look after the facilities in the organization, but other than

other still there must some more committees to guide the colleges in order to improve

infrastructure as well as soft skills needed for the students.

3. Lack of Project management skills: - As students do not have management skills

ccording to the corporate companies creates huge cost to the organization.

4. Poor Communication skills: - Students from rural background have good subject

knowledge but unable to express in English which a major drawback for students.

Organizations must motivate the students to inculcate communication skills before

they complete their education.

5. Lack of Industrial Experience: - Students must have industrial exposure and update

themselves according to the needs of Industry. Along with bookish knowledge

students should have practical so that they can implement in corporate field.

6. Poor Infrastructure facilities:- As the Colleges have poor infrastructure facilities is a

major problem for students.

51
7. Impact of US economy:- As most of companies depend on US for projects faced a severe

problem during recession. So, companies must concentrate not only on US but also

other countries.

8. Other resources:- During recession Indian companies retrenched the employees because

they do not have projects, so companies need to look after not only Multinational

projects but also Local projects.

9. Huge cost:- Companies specialized in particular technology can become obsolete after

few years, so companies (or) employees cannot work permanently, they want to

substitute with new technology.

10. Different legal laws and norms:- As different countries have different legal laws and

norms, companies need to know every country laws before they invest

Mission and Vision

Mission Statement

To achieve the company objectives in an environment of fairness, honesty, and courtesy

their clients, employees, vendors and society at large."

Vision

"To be a globally respected corporation that provides best-of-breed business solutions,

leveraging technology, delivered by best-in-class people."

52
Services Offered

The company also provides software products to the banking, insurance, financial

services to large, medium size banks in India and also overseas. The company outlook is

to develop economies according to changing business scenario with help of accessing the

talent pools in India. The Infosys Company also offers Business Process Outsourcing

same as offsite customer relationship management, accounting, administration and sales

order processing. The company associates with IBM, Intel, Microsoft and Oracle.

Special Economic Zone Units

Infosys set up Special Economic Zone units to reduce taxes, particularly in Chandigarh

100% tax deduction for exports during the first five years, whereas 50% tax deduction for

the next five years.

Partnership

Infosys Technologies limited have partnered with ACDI/VOCA in the agricultural sector

to promote economic growth and also to develop information and communication

technology in order to improve efficiencies. In 2008, the company introduced Shopping

Trip 360 to help retailers and consumer packaged goods and it is a platform of real time

in store shopper and shelf activity.

Operations in various countries

Company started its operations not only in India but also in Sweden, In 2011, the

company started on their own as Infosys Shanghai Company Ltd. Infosys established first

53
Software Development Block at their Technopark in Kerala, another Technopark with

1800 seats capacity of Software Development Block is also under construction. In the

year 2011, Infosys Technologies Ltd was changed to Infosys Ltd. In November 2011,

Infosys entered in to an agreement with the company Atlas Copco AB to render the

financial services such as accounting, reporting and processing of supplier invoices. By

this project Infosys covered around 230 places in Atlas Copco, and by these they

provides huge employment in around Czech Republic. In 2011 there was a drastic change

in services of Infosys and they rendered the services to Indian companies.

Competitors

The main competitors for Infosys are Cognizant, Tata Consultancy Services, Mahindra

Satyam, Wipro, Accenture, HP and IBM.

Achievements

The Company won excellence in corporate governance in the year 2001, 2002, and 2003.

According to Reputation Institute‟s Global Reputation pulse 2009 Infosys was ranked

among the top 50 respected companies in the world. Infosys provides huge employment

opportunities in India and abroad. In 2002 Infosys started BPO services in India to render

the services to the most of financial and banking industries. The company was selected as

„Best Outsourcing Partner‟ covering the needs of chief information officers in the capital

market firms. According to Most Admired Knowledge Enterprises (MAKE) study the

company was listed and Forbes‟ Asian Fabulous 50.

54
PROFILE OF MAHAVEER INFOWAY LIMITED

Origin & Growth of Mahaveer Infoway Limited

Mahaveer Infoway Limited has headquarters in Hyderabad and also has branch offices in

Bangalore and Hubli. The company offers several services to their clients. The company

was incorporated on May 13, 1991 as a private limited company initially the name was

Mahaveer Leafin and Holdings private Limited. The Managing Director, Ashok Kumar

Jain, promotes the company and he is a business professional experienced in banking,

finance and business management operations. In the year 2000 January 7th the company

amends the name from Mahaveer Leafin and Holdings Limited to Mahaveer Infoway

Limited. In the year 2010-11 the company has two subsidiary companies that is

Mahaveer Telecom Private Limited and Mahaveer Projects Private Limited. Mahaveer

Infoway Limited launched a mobile brand „ZINK‟ all over India.

Services Offered

Mahaveer Infoway limited provides technical oriented solutions and render services in

the field of software Development, Product and application testing, IT consulting,

Networking, Testing, Distribution of Telecom products, real estate development,

engineering services, . The company provides a wide range of services to different

industries like insurance, banking and financial services, manufacturing,

telecommunications, transportation and engineering services.

55
The Mahaveer Infoway Limited personnel are expertise, experienced in diverse fields of

IT, Infrastructure Development, distribution and training. Mahaveer Infoway Limited,

headquartered in Hyderabad has 150 employees, Hubli branch which is located in

Karnataka has 200 employees, having 1 Acre Campus in Aryabhatta Technology Park.

The company basically provides three operations that are Information Technology,

Telecom Products and Educational Services.

High-Quality services

Mahaveer Infoway Limited offers high-quality testing services using an offshore, on-

siteor a combination of offshore and on-site models. Clients not only look after the

quality of the projects but also the economy of the project. As projects differ from client

to client includes different specifications, technology, process and other factors.

Mahaveer Infoway limited personnel, provides the software solution services to clients at

a cheaper cost in less time.

Offshore projects

Mahaveer Infoway Limited offshore strategy comprises of complete ownership of testing

projects and also includes managerial talent. The company renders in services in

numerous places like USA, India and Singapore. All the subsidiaries are interlinked with

high speed network and operating environment. Mahaveer Infoway Limited company has

adequate levels of system redundancy, security for the clients regarding their projects.

Some projects often require working in the client premises according to their

requirement; the company provides an on-site delivery model for executing a testing

56
assignment for clients. The Project manager will test the application at the client‟s

premises so resolve doubt regarding software and he should also report to head office

every week their status.

Client satisfaction with quality output

Mahaveer Infoway Limited Company has 10 years of business experience and they are

experts in the field of IT. Company with updated infrastructure ensures clients‟ quick

delivery with quality output ultimately satisfies the customers. Mahaveer Infoway

Limited follows thisprocess to complete the project: Identify the business objectives,

evaluate the requirements for the project, design and architect web application according

to the requirement, which develop life cycle of the project with project managers, testing

and identifying bugs, and closing of the project in specific time.

PROFILE OF MAHINDRA SATYAM LIMITED

Origin & Growth

In the year 1987, Satyam Computers Services Limited (SCSL) was started as a private

limited company in Andhra Pradesh and promoted by B. Rama Raju and B.Ramalinga

Raju. It is one of the fourth largest I.T. service providers in India. Later in the year 1991

the company became Public limited company. Satyam was awarded ISO 9001

certification in the year 1995.

Satyam continuously innovates in different aspects like enterprise-processes, technology,

business and Engagement models and service offerings. Satyam offers a wide range of

57
services includes Software Development Services, Embedded Systems, Engineering

Services, Systems Integration, Enterprise Resource Planning Solutions, Enterprise

Application Integration. As IT services have expanded to all sectors Satyam need to

customize according to the different business needs. The company renders service to

different sectors like Insurance, Financial services, telecom, manufacturing,

transportation, Healthcare, Bio-technology, wholesale and retail sectors. Mahindra

Satyam operates in two different sectors: IT services and Business Process Outsourcing.

Company has a majority stake in complex IT in February 2013 In the year 1999, Satyam

Enterprise Solutions, Satyam Renaissance Consulting and Satyam Spark Solutions were

merged with Satyam Computer services.

Certifications

The company has adopted the latest Certifications like CMMI Level 5, PCMM, ISO

27001, BS 15000, ISO 20000, AS9100 and Six Sigma Methodologies. Satyam Enterprise

Solutions, Satyam Renaissance Consulting and Satyam Spark Solutions were

amalgamated with Satyam Computer Services from April. 1999.

Ventures

In the year 2001, Satyam Computer Services and the US-based Idea EDGE Ventures

entered into an alliance to set up a 50:50 joint venture Satyam Idea EDGE Technologies

focus on business emerging from mobile Internet convergence. Satyam Computer

Services and US-based Idea EDGE ventures come to an agreement with 50:50 to render

services to the Mobile Internet. Satyam declared to deliver the services in China in the

year 2002. Satyam Computer Services announce business Continuity center in Singapore,

58
Global solution center in Malaysia in the year 2002. Satyam and Microsoft decided to

provide high quality IT services in Asia-Pacific.

Competitors

The main competitors for Mahindra Satyam are Cognizant, Tata Consultancy Services,

Infosys, Wipro, Accenture, HP and IBM.

Achievements

In 2003 the company was awarded the IBM Lotus award for a knowledge management

solution. Satyam Computer Services got 15 million dollars worth outsourcing contract to

the World Bank. In the year 2005 Satyam acquired a London based company i:e; Citisoft

Plc, another Singapore based company. Satyam was awarded the CNBC best performing

stock of the year by the Institute of cost and works accountants of India. Satyam

Computers render its services to Brisbane to different sectors such as local government,

finance, insurance, mining. Satyam Computer acquired Nitor Global Solutions with a

worth of 5.5 million dollars. Satyam Computer Services Limited has won the Asian

Corporate Social Responsibility Award under the poverty alleviation. IMC RamKrishna

Bajaj National Award Trophy was awarded to the company in service sector in 2001. In

the year 2008, Satyam BPO has won two prestigious shared service awards from the

International Quality and Productivity Council.

Take Over

59
In the year 2009 scam was explored in Satyam Computers Limited and the shares of the

company has scored a huge loss, then Tech Mahindra take over the company and named

it as Mahindra Satyam. Vice-chairman and Managing Director of the Mahindra Group

Anand Mahindra states, though the organization is the part of Satyam but still the group

identifies commitment, purpose and proficiency of the organization.

PROFILE OF TATA CONSULTANCY SERVICES

Origin & Growth

It is a division of Tata Group, headquartered in Mumbai having 142 offices in 42

countries is one of the India‟s most revered brands; the company was started in the year

1968 initially to provide management consulting services and data processing

requirement. A Tata Consultancy service is the first company to get software projects in

India and started its first international assignment in the year 1971. Tata Consultancy

shares are listed in both National Stock Exchange and Bombay Stock exchange. Tata

Research Design and Development centre in Pune was the first India‟s IT R&D division,

in the year 1981. At Trivandrum, company opened a new corporate training facility in the

year 1997. Tata Consultancy Service Mission statement is to maximize the business

success of the customers through the installation, maintenance and support of better-

quality financial software solutions.

Mission and Vision Statement

Mission

60
Its mission is to help customers achieve their business objectives by providing

innovative, best-in-class consulting, IT solutions and services and to make it a job for all

stakeholders to work with them.

Vision

Its vision is to decouple business growth and ecological footprint from its operations to

address the environment bottom-line. Their aim is to grow sustainably and help their

customers achieve sustainable growth through green solutions and service offerings.

Values

1. They apply technology within financial constraints:- Employees consider

technology solutions which is appropriate to clients specific business environment. They

also understand clients need even in the most complex environments. They not only save

the money but also work with updating technologies with superior quality.

2. Expertise and Excellence:- Employees with years of experience can meet client

needs, complex technology projects over the long term as the firm adds software,

hardware and network demands.

Services Offered

The Company offers a wide range of services to different industries like banking,

financial services, insurance, manufacturing, retail, distribution and telecom. The

company acquired public sector unit CMC Ltd in the year 2001, also the company

61
extended its services to China and Uruguay. E-Commerce was identified as an excellent

opportunity and contributed a billion dollars to the company.

Acquisitions and Ventures

Tata Consultancy Companies acquired WTI Advanced Technology Ltd and Phoenix

Global Solutions (India) Ltd in the year 2004-05. The company became a public limited

company in the year 2004. Tata Company attains three firms in the year 2005. The

company agreed a joint venture with State Bank of India. The Tata Company offers C-

Edge world class services for banking and financial sectors. Tata Infotech Limited

merged three companies such as Airline Financial Support Services (India) Ltd, Aviation

Software Development Consultancy India Ltd and TCS Business Transformation

Solutions Ltd and created a new era in I.T. Industry.

Tata Consultancy Services offers different computer enabled services to the Government

of Madhya Pradesh in the year 2006. The Company started its Business Process

Outsourcing services in Philippines. State Data Centre in the state of Uttar Pradesh was

established by Tata Consultancy. The company acquired five year contract with du,

telecom service provider in the United Arab Emirates in the February 2011. Tata

Consultancy Services and Singapore Management University established TCS-SMU icity

lab in order to create a research facility to expand IT standards worldwide. Tata

Consultancy Services signed a contract with Europcar, in the year 2012 as company was

satisfied with TCS and gave another agreement in French. Company spent a total of five

percent of their revenues to Research and Development.

Competitors

62
The competitors of Tata Consultancy Services are Cognizant, Wipro, Infosys, and

Mahindra Satyam etc.

Customized Solutions

TCS offers customized solutions according to market changes in order to improve profit

margins and reduce risk. The Mission of the company is to provide innovative, high

standards, cost-effective I.T. Solution and services to the customers.

TCS Integrated Quality Management System (IQMS)

It integrates processes, people and technology maturity through various established

frameworks and practices, including IEEE, ISO 9001: 2000, CMMi, SW-CMM, P-CMM

and Six-Sigma.

TCS strived for effective e-Governance in India

TCS has identified numerous opportunities for improvement in e-Governance in India

and provided suggestions to help the government of India for effective and efficient

e- Governance in the country.

Some of the Indian e-Governance projects are

1. Project Akshaya:- Information Technology dissemination project in Kerala providing

technology access to the entire state by setting up IT centres within 2-3 Km of every

household.

63
2. AP Online:- It provides multiple services for citizens in AP, anytime anywhere. It has

generated employment for over 2,000 people, with over 1,300 kiosks in operation. The

advantages are convenience, lower costs and transparency.

3. e-Choupal:- It links farmers to global markets. This is largest IT based program in

rural India and has developed Indian farmers into progressive knowledge-seeking net-

citizens.

PROFILE OF WIPRO LIMITED

Origin & Growth

In the year 1945, Wipro Ltd was started by Azim H Premji. He started the company with

the edible oil manufacturer and later enters to fast moving consumer goods and provides

IT solutions, services and products. Wipro‟s five manufacturing and development

facilities have secured ISO 9001 certification in the year 1994-95. Wipro‟s headquarters

is located at Bangalore and it is the first software technology in India, which got ISO:

14001 certification for implementing Environmental Management.

Services Offered

Wipro provides a wide range of IT services like Business Process Outsourcing, systems

integration, Information Systems Outsourcing, IT enabled services, Software Application

Development and Maintenance, Research and Development services. The company

64
renders services not only to local companies, but also globally. The company also

manufactures consumer goods, furniture, Baby products.

Certifications

PCMM Level 5 and SEI CMM Level five certified IT services were provided by the

company which is the first IT Company globally. The company renders services to

America, Europe, Middle East and Asia Pacific with innovative services and excellences

in process, world class quality.

Achievements

The Banker Technology Award was won by the Wipro technologies in the year 2004 by

Financial Times. The company acquired Quantech Global Services, a US based company

with the investment of 3 million dollars during 2006. Wipro Ltd purchased mpower

Software Services with a development center in Chennai. The Company acquired an

Austrian based company, New Logic Technologies AG, with the investment of 26 Euro

million. In the years 2004, 2005, and 2006 Wipro received BEST award from American

society for training & development (ASTD).

Acquisitions and Agreements

In the year 2007 company acquired both CMango a US based firm and CMango India

based firm with investment of 20 million dollars. Company purchased with 1022 million

from North-West Switchgear Ltd in consumer care and lighting business. The Hydrauto

Group AB was acquired by Wipro in the infrastructure engineering business with 31

65
million dollars. Wipro Limited with a joint venture of Motorola formed WMNESTSERV

Ltd to provide world-class services particularly to telecom operators.

High Quality Technology

The Company and Oracle Corporation introduced a solution which is a Process

Integration Pack for a high technology. In order to provide global Legal Process

Outsourcing for Microsoft Intellectual Property, the company joined with Microsoft

Corporation.

Hospitability Management Services

In the year 2010, Wipro launched Hospitability Management solutions at HITEC city.

The company signed five year partnership with Central Bank of India in the year 2010

having 24 hour customer care services with different applications. Wipro Limited

acquired Yardley Limited in the year 2010.

Competitors

The competitors of Wipro are Cognizant, Tata Consultancy Services, Infosys, and

Mahindra Satyam etc.

Enterprise Network Operation center

Wipro provides a wide range of services including network design and build, integration

with existing IT applications and managed services. In addition, Wipro will also build an

Enterprise Network Operation Center to manage the operations of Vodafone Essar's

66
enterprise customers. In January 2011, the company and Callidus Software Inc entered

into a partnership to drive sales performance management across organizations in the

Asia-Pacific region.

CHAPTER 3:

67
OBJECTIVES OF THE
STUDY

68
 OBJECTIVES OF THE STUDY

OBJECTIVE OF THE STUDY

PRIMARY OBJECTIVE:

To study about the recruitment process in IT INDUSTRY.

SECONDARY OBJECTIVE:

To study the basis of appointment

 To study the attrition level and its linkage with recruitment techniques used.

 2To identify the sources of recruitment preferred by the company

 To offer suggestions to strengthen the crucial area of Recruitment and Selection at

IT Industry.

 To develop and maintain procedures which will assist in ensuring the appointment

of most suitable candidate.

69
 CHAPTER 4:
RESEARCH
METHODOLOGY

70
 RESEARCH METHODOLOGY

The study seems to be the observation and a description of the project where we try to

find out the hidden aspect or bring out the concept for further explanation, but some

scientific method and techniques classified it as the research, that’s why the following

research methods, techniques and components are used to facilitate the study

Research Design- Descriptive research design

Descriptive research design is a scientific method that is used in this study which helps in

observing and describing the behavior of a subject without influencing it in any way to

obtain a general overview of the subject.

This design allows observation without affecting normal behavior. It is also useful

because it is not possible to test and measure the large number of samples needed for

more quantitative types of experimentation

These types of experiments are often used by anthropologists, psychologists and social

scientists to observe natural behaviors without affecting them in any way. It is also used

by market researchers to judge the habits of customers, or by companies wishing to judge

the morale of staff.

71
Though the results from a descriptive research can in no way be used as a definitive

answer or to disapprove a hypothesis but, if the limitations are understood, they can still

be a useful tool in many areas of scientific and normal study research such as this project.

Type of data

In this I have used both of the primary and secondary data .

Primary Data

In primary data we had conducted Personal Interview with the Branch Manager of IT

INDUSTRY, Al.lahabad, regarding SELECTION AND RECRUITMENT PROCESS OF

IT INDUSTRY

Secondary Data

Secondary data was used for this study as the research design is descriptive in nature so

we tried to collect the data available through other sources on the subject. Some times,

primary data is also collected through observation method to facilitate the research work

72
Sources of data

The following sources are used for collecting the data for this study:

 Books

 internet

 Journals

 News papers

 Personal sources

Sampling – judgmental sampling

73
 CHAPTER 5:
DATA ANALYSIS AND
INTERPRETATION

74
 DATA ANALYSIS AND INTERPRETATION

Q1. What is the estimated recruitment timing / process in IT INDUSTRY?

(i) 6 Month

(ii) 3 Month

(iii) 1 year

(iv) Less than 1 Month

6 month ,
10%

3 month ,
less than 1 30%
month, 60%

1 year, 0%

Interpretation

According to diagram estimated recruitment timing / process in IT INDUSTRY is less

than one month as shown in figure 60 %

75
Q2. Is CBI (Competency based interview) questions are being adapted at IT

INDUSTRY in comparison to traditional method?

(i) Yes

(ii) No

(iii) Can’t Say

Analysis

Yes , 20%

Can't say,
50% No, 30%

Interpretation

According to figure 50% we cannot say that Competency based interview questions are

being adapted at IT Industry in comparison to traditional method.

76
Q3. Both technical and behavioral factors are taken into consideration at the time of

recruitment ?

(i) Yes

(ii) No

(iii) Can’t Say

Analysis

Yes,
10%
Can't say,
30%

No, 60%

Interpretation

According to figure , not 60% technical and behavioral factors are taken into

consideration at the time of recruitment.

77
Q4. When application are called for the interview they know that who will be present

in the interview panel and for what duration?

(i) Yes

(ii) No

(iii) Can’t say

Analysis

yes, 0%

Can’t say,
20%

No, 80%

Interpretation

According to 80% employees do not know who will be present in the interview panel

and for what duration.

78
Q5. What is best sources in information of reference check for an employee?

(i) Personal reference

(ii) On the job performance

(iii) HR Office

(iv) Good questioning technique

Analysis

Good
questioning Personal
tefhnique , 30% Reference, 40%

HR Office, 20%

On the job
performance,
10%

Interpretation

According to 40% personal reference is best and remaining 20 and 30 % are margin.

79
Q6. Which recruitment source are being adapted most in IT INDUSTRY?

(i) Internal resources

(ii) Employee reference

(iii) Head hunting

(iv) Advertising agency

Analysis

Advertising Interest
Agency, 0% resources, 10%

Employee
reference, 20%

Head hunting,
70%

Interpretation

According to 70% head hunting is mostly adopted by Yamaha for recruitment process.

80
Q7. What is the mode of recruitment information received by applicant?

(i) Post

(ii) Electronically

(iii) Both

(iv) None

Analysis

None, 0%

Post, 30%

Both, 50%

Electronically,
20%

Interpretation

According to 50% both Post and Electronically recruitment information received by

applicant.

81
Q8. If by post than how many days after you requested the pack being received?

(i) 1 to 2 days

(ii) 2 to 3 days

(iii) Above 3 days

Analysis

Above 2 days,
0%

2 to 3 days, 40%

1 to 2 days, 60%

Interpretation

According to 60% after 1 to 2 days of request the pack has being received.

82
Q9. Is there is professional equity in recruitment and selection policies in IT

INDUSTRY?

(i) Yes

(ii) No

(iii) Can’t say

Analysis

Can't say, 30% yes, 40%

No, 30%

Interpretation

According to 40% yes there is professional equity in recruitment and selection policies

in IT Industry.

83
Q10. What is the present recruitment hiring ratio?

(i) 1 on 20

(ii) 1 on 5

(iii) 5 on 15

(iv) 6 on 12

Analysis

5 on 15, 20%
1 on 5, 30%

10on 20, 50%

Interpretation

According to 50% present recruitment hiring ratio is 10 on 20.

84
Q11. What is the average joining ratio?

(i) > 50%

(ii) <25%

(iii) >75%

(iv) None

Analysis

None, 0%

> 50%, 30%

>75%, 60%
<25%, 10%

Interpretation
According to 60% average joining ratio is more than 75%.

85
CHAPTER 6 :
FINDINGS

86
 FINDINGS

 According to diagram estimated recruitment timing / process in IT Industry . is

less than one month as shown in figure 60 %

 According to figure 50% we cannot say that Competency based interview

questions are being adapted at IT Industry . in comparison to traditional

method.

 According to figure , not 60% technical and behavioral factors are taken into

consideration at the time of recruitment.

 According to 80% employees do not know who will be present in the interview

panel and for what duration.

 According to 70% head hunting is mostly adopted by Yamaha for recruitment

process.

 According to 50% both Post and Electronically recruitment information received

by applicant.

 According to 60% after 1 to 2 days of request the pack has being received.

 According to 40% yes there is professional equity in recruitment and selection

policies in IT Industry .

 According to 50% present recruitment hiring ratio is 10 on 20.

 According to 60% average joining ratio is more than 75%.

87
 CHAPTER 7 :
RECOMMENDATIONS

88
 SUGGESTIONS

 The company should increase its intake of emplo yees by recrui

t i g f r o m Educational Institutes more vigorously.

 The company should introduce a mobile recruitment team who can go from places to

places to select the candidates quickly and cost effectively.

 To avoid the drain out of candidates because of less pay, company should

give incentives to the candidate based on the performance every month.

 Company should give appraisal to the candidates in form of promotion or raise in

alary to enhance their performances and company should arrange further workshops for least

performing employees so as to increase their performance level.

 Candidates with working experience in any other export company shouldn’t be

drained at all instead should be hired and given training according to the

requirement of the company process.

 Advertisement is the best source to grab maximum candidates, even though

it is expensive. Thi s one ti m e investm ent helps to reach m axim um

candi dat es. In addition to this, employee references are the best source to get

skilled candidates.

 Jobsites and Online (Consultancies) are the best source to reduce the time

and save time to get candidates.

89
CHAPTER 8 :
LIMITATION

90
 LIMITATIONS-

 The major limitation of any study is time & money and so goes for my also which

is creating brand image of IT Industry in dustry in India with special reference to

Lucknow city on the customers.

 Had it been more time, I included other IT Industry industries also would have

compared it with IT Industry . The other factor deterred the study was money.

91
CHAPTER 9 :
CONCLUSION

92
 CONCLUSION

This study has focused on the recruitment process Of IT Industry. The study has been

conducted from the employees working for recruitment process in It Industry The

C om pan y seem s to be movi ng it s ri ght l ines as far as its recruitm ent

s t rat egy i s concerned. However a few drawbacks were found and suggestions are

recommended for it.

Since the company is at its early stages and since recruitment is carried out on

a mass scale it becomes important to concentrate on this aspect. With these

objectives in mind, this study has been conducted.

93
BIBLIOGRAPHY

94
 BIBLIOGRAPHY

BOOKS

 Human resource management by RAO, V.S.P

 Research methodology by KOTHARI C.

PRESS RELEASE

 News papers - business standard

 Monthly magazines

 business world

 Front line

WEBSITE

 www.shuchita.com

 www.hr.ac.in

 www.answer.com

95
ANNEXURE

96
 QUESTIONNAIRE

Q1.What is the estimated recruitment timing / process in IT Industry?

i. 6 Month

ii. 3 Month

iii. 1 year

iv. Less than 1 Month

Q2. Is CBI (Competency based interview) questions are being adapted at

COMPANY in comparison to traditional method?

i. Yes

ii. No

iii. Can’t Say

97
Q3.Both technical and behavioral factors are taken into consideration at the time of

recruitment.

i. Yes

ii. No

iii. Can’t Say

Q4. When application are called for the interview they know that who will be present

in the interview panel and for what duration?

i. Yes

ii. No

Q5. What are best sources in information of reference check for an employee?

i. Personal reference

ii. On the job performance

iii. HR Office

iv. Good questioning technique

98
Q6. Which recruitment source are being adapted most in IT INDUSTRY?

i. Internal resources

ii. Employee reference

iii. Head hunting

iv. Advertising agency

Q7. What is the mode of recruitment information received by applicant?

i. Post

ii. Electronically

iii. Both

iv. None

Q8. If by post than how many days after you requested the pack being received?

i. 1 to 2 days

ii. 2 to 3 days

iii. Above 3 days

99
Q9. Is there is professional equity in recruitment and selection policies in Renovative

Consultants Pvt Ltd ?

i. Yes

ii. No

iii. Can’t say

Q10. What is the present recruitment hiring ratio?

i. 1 on 20

ii. 1 on 5

iii. 5 on 15

iv. 6 on 12

Q11. What is the average joining ratio?

i. 50%

ii. <25%

iii. >75%

iv. None

100