REVIEW FOR MID-TERM EXAM – Course ORGANIZATIONAL BEHAVIOR

A. General Information about MID-TERM EXAM-OB Course

 Date: Monday, 05th November 2018
 Duration: 65 minutes * 2 small Groups: 1st Group: 9:05 – 10:10; (23 Students)
(Including the reading time) 2nd Group: 10:20 – 11:25 (22 Students)
 Include: 2 Sections:
Section A: Multi-choices: 30 – 40 Questions => Maximum: 60 Marks
Section B: Writing: Choose 2 in 3 Questions => Maximum: 40 Marks
(Short Answers) Total 100 Marks
 Requirements: Specific, proper Example
Closed Book Exam
 Students must not remove the examination paper from the examination room
and must hand it to the Lecturer (Invigilator) at the end of the examination.
B. ANSWER SHEET for SECTION A (60 marks)
ANSWER SHEET
Please, mark a your choice on the relevant box

Ques. Your choice Ques. Your choice

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Review for Midterm Exam – Organizational Behavior P a g e 1/4 By Tran Minh Thu
C. WRITING for SECTION B (40 marks) => Suggestions for Review as Follows:
Chapter 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
1.1 Preliminary Concepts:
 Management (Definition, Functions, Roles)
 Organizations
 Managers’ Roles
 Skills for managers
 Effectiveness vs. efficiency
1.2 Understanding Organizational Behavior
 Behavior
 Organizational Behavior
 Five levels of analysis
 Goals and Forces to OB
1.3 Basic approaches (Focus on “System Approach”)
1.4 Limitations of Organizational Behavior
1.5 Continuing challenges

Chapter 2: CONCEPTS OF INDIVIDUAL BEHAVIOR

2.1 Personality
 Definition
 Personality Determinants
 Personality Traits
 Personality and Self-concept
 Personality and beliefs
 The Big Five personality model
 MBTI
 Application
2.2 Perception
 Definition
 Factors that influence perception
 Attribution Theory
 Fundamental Attribution Error
 Self-Serving Bias
 Selective perception (Halo Effect… Contrast Effects…)
 Application
2.3 Learning style
 Definition
 OB Modification (OB MOD)
 Application

Review for Midterm Exam – Organizational Behavior P a g e 2/4 By Tran Minh Thu
Chapter 3: VALUES, ATTITUDES AND JOB SATISFACTION
3.1 Values
 Definition (Value, Value system, Terminal Values, Intrumental Values)
 Dominant Work Values in Today’s Workforce
 Hofstede’s Framework for Assessing Cultures
 Application
3.2 Attitudes and cognitive dissonance
 Definition
 Three components of attitudes
 Cognitive dissonance
 Application – Attitude Surveys
3.3 Job satisfaction
 Definition
 Responses to Job Dissatisfaction
 Application
3.4 Emotion
 Definition
 Emotional intelligence (Five dimensions: Name, Meaning)
 Emotional Labor (felt emotions, displayed emotions)
 Types of Work-Related Behaviors
 Application
Chapter 4: MOTIVATION

Review for Midterm Exam – Organizational Behavior P a g e 3/4 By Tran Minh Thu
 4.1 Definition (Motivation, Reward, Intrinsic vs. Extrinsic Reward, Needs)
4.2 Hierarchy of needs theory (Abraham Maslow)
 Lower/Higher-order needs,
 Deficit/ Progression principle,
 Opportunities for satisfaction in MASLOW’S HIERARCHY of human needs
4.3 ERG theory (Clayton Alderfer)
 Existence needs
 Relatedness needs
 Growth needs
 Frustration-regression principle
 Application
4.4 Acquired needs theory (David McClelland)
 Need for Achievement (nAch)
 Need for Power (nPower)
 Need for Affiliation (nAff)
 Application
4.5 Two-factor theory (Frederick Herzberg)
 Hygiene factors
 Satisfier factors
 Application
4.6 Theory X/Y (Douglas McGregor)
4.7 Comparison of Maslow’s, Alderfer’s, McClelland’s and Herzberg’s
MOTIVATION THEORIES
4.8 EQUITY theory (J. Stacy Adams)
 Perceived inequity.
 Perceived equity
 Application
4.9 EXPECTANCY theory (Victor Vroom)
 Expectancy (E)
 Instrumentality (I)
 Valence (V)
 Application (What to do to maximize E, I, V)
4.10 Goal Setting Theory (SMART, SMARTER) => Application
4.11 “BEHAVIOR” Approach - Reinforcement theory => Application
4.12 Motivation to change attitudes: by meeting their needs, their expectancy,
equity in the workplace
4.13 Motivation to change behaviors: by OB modification
4.14 Motivational drives: intrinsic vs. extrinsic motivation
4.15 Ken Thomas’s Model of Intrinsic Motivation

Review for Midterm Exam – Organizational Behavior P a g e 4/4 By Tran Minh Thu