HELP DESK

We are here to help!

THE FASTEST WAY FOR BETTER COMMUNICATION
Helpdesk enables customer support
and support desk agents to receive,
process and respond to service
requests.

Informatica Tecnologia builds on this

definition of help desk software by
creating a powerful Ticket Management
platform that allows you to centralize all
your users and customers
conversations.

FAST AND EASY WAY TO ACCESS

VARIOUS FEATURES
1 Web Bases Accesses from around the world
2 Helpdesk Android App (Helpdesk on your finger Tips)
3 SMS Alert
4 Email Alert

ABOUT HELP DESK

ASSIGN TICKETS
Assign tickets to support
staff, ensuring ownership of
a ticket. You can easily
assign tickets with a single
click. And what's more, you
can automate via Smart
rules resultant designated
staff will be notified. your
users and customers
conversations.
CATEGORIES
Classify your various
business units into
categories and efficiently
organize incoming requests
based on type. Requests to
a category can be submitted
via email, web or both
according to your help desk
requirements. help desk staff
can be given access to
single or multiple categories,
ensuring that the relevant
staff are able to view,
manage and respond to
requests.
PRIORITIES & STATUSES
Set your own status and
priority list to match your
business needs. Set a
default and determine the
order of status and priority
to be displayed for your
user. You can also edit and
delete the default status.
DASHBOARD FOR
STATISTIC
An overview of your help
desk system is available right
on login. View informative
charts indicating the state of
your help desk. You can also
quickly view the new tickets
that have been created in
your system. A quick glance
on the right shows the recent
replies and private notes that
have been exchanged.

Mr. Iqbal Hussain Khan _ Manager Marketing

Cell: + 92 320 0202019 E mail: iqbal.hussain@informatica.com.pk