Professional Documents
Culture Documents
of the failure / defect when completing a be supplemented with “comments” to better explain
Service Report / SIMS Entry. the defect. The comments appear for both Dealers
and Caterpillar and can provide valuable information.
Use the Secondary Numeric Codes to provide
A “SIMS Entry – Quick Reference Guide” is
problem description.
provided on the reverse side of this document to allow
more efficient completion of the Service Report / SIMS
In the rare case where a suitable Entry. This guide contains Special Description Codes,
Secondary Numeric Code does not identify the which are used for entries such as Product For more information, visit:
problem, the more generalized Improvement Programs (PIP), Product Support
“Default Secondary Code” will be accepted. Program (PSP) or Information Records. https://dealer.cat.com/QUALITY
Note:
You will require SMCS codes entries relating to
Operational Complaint and Information Records.
Up to date SMCS Codes are provided to your
dealership via Automatic Mailing List.
Hours When
Expanded CAT Mining Select Provide Non-CAT Part Number, Hours When
Use Substitute Part Number Use SMCS Code Actual Failure Date * Yes or No
Product Code Additional Failure Description Failed
PIP (Before Failure) Program Number 7751 56 Service Letter Date Actual Performed Date
Hours When
Performed
No
Drives Quality Products
Hours When
PIP (After Failure) Program Number 7751 96 Service Letter Date Actual Performed Date No
Performed
Hours When
PSP (Before Failure) Program Number 7755 56 Service Letter Date Actual Performed Date No
Performed
Hours When
PSP (After Failure) Program Number 7755 96 Service Letter Date Actual Performed Date No
Performed
Component Replace Actual Part Number of Component Being Enter Serial Number of Hours When
7508 SO Actual Performed Date Yes
(Planned) Replaced Component Being Replaced Performed
Hours When
Predelivery Inspection 0000000 in STW & SIMSi 'blank' in DBS 7588 38 Optional Actual Performed Date No
Performed
Information Record 0000000 in STW & SIMSi 'blank' in DBS 1000 - 7000 38 Task Performed Actual Report Date
Hours When
Noted
No For more information, visit:
Operational Complaint 0000000 in STW & SIMSi 'blank' in DBS 1000 - 7000 X Complaint Description Actual Complaint Date
Hours When
noted
No
https://dealer.cat.com/QUALITY
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