Netscribes (2018).

India Online Food Delivery Market (2018-2023), ID: 4593822,

Report June 2018, Netscribes (India) Pvt Ltd

“Online On-demand Food Delivery Services Market - Growth Analysis and Forecast|
Technavio | Business Wire,” 2017

Serhat Murat Alagoz & Haluk Hekimoglu (2012), “A study on TAM: Analysis of customer attitudes
in online food”, Procedia - Social and Behavioral Sciences 62 ( 2012 ) pp. 1138 – 1143

H.S. Sethu & Bhavya Saini (2016), “Customer Perception and Satisfaction on Ordering Food via
Internet, a Case on Foodzoned.Com, in Manipal”, Proceedings of the Seventh Asia-Pacific
Conference on Global Business, Economics, Finance and Social Sciences (AP16Malaysia
Conference) ISBN: 978-1-943579-81-5. Kuala Lumpur, Malaysia. 15-17, July 2016. Paper ID:
KL631

Sheryl E. Kimes Ph.D. (2011), “Customer Perceptions of Electronic Food Ordering”, Cornell
Hospitality Report, 11(10), pp. 6-15.

Leong Wai Hong (2016), “Food Ordering System Using Mobile Phone”, A report submitted to BIS
(Hons) Information Systems Engineering. Faculty of Information and Communication Technology
(Perak Campus), UTAR.

Varsha Chavan, Priya Jadhav, Snehal Korade and Priyanka Teli (2015), “Implementing Customizable
Online Food Ordering System Using Web Based Application”, International Journal of Innovative
Science, Engineering & Technology, Vol 2 Issue 4, April 2015.

Hong Lan, Li Ya‟nan & Wang Shuhua (2016), “Improvement of Online Food Delivery Service Based
on Consumers‟ Negative Comments”, Canadian Social Science, Vol. 12, No. 5, pp. 84-88

Liu, D. R., Shen, M. and Liao, C.T. (2003), “Designing a composite e-service platform with
recommendation function”, Computer Standards & Interfaces, Vol.25, pp. 103-177.

Torre, J. and Moxon, R. (2001), “E-commerce and global business: the impact of the information and
communication technology revolution on the conduct of international business”, Journal of
International Business Studies, Vol.32 No.4, pp.617-639.

Yang, Z. (2001), “Customer perceptions of service quality in internet-based electronic commerce”,

Proceedings of the 30th EMAC Conference, Bergen, pp.37-44.

Janda, S., Trocchia, P.J. and Gwinner, K.P. (2002), “Customer perceptions of internet retail service quality”,
International Journal of Service Industry Management, Vol. 13 No.5, pp.412-431.

Lu, J. and Zhang G. Q. (2003), “Cost benefit factor analysis in e-services”, International Journal of
Service Industry Management, Vol.14 No.5, pp.570-595.
Wu, S.I. (2003), “Relationship between consumer characteristics attitude toward online shopping”,
Marketing Intelligence& Planning, Vol.21 No.1, pp.37-44.

Yang, Z., Jun, M. And Peterson Robin T. (2004), “Measuring customer perceived online service
quality”, International Journal of Operations & Production Management, Vol. 24 No.11, pp.1149-
1174.

Bobrowski, P. M., and J. H. Bantham. 1994. State quality initiatives: Mini-Baldrige to

Baldrige plus. National Productivity Review 13, no. 3:423-438.

Powell, A. S. 1995. Global quality: Competitive successes and challenges. Report

No. 1125-95-RR. New York: The Conference Board.

Evans, J. R., and M. W. Ford. 1997. Value-driven quality. Quality Management

Journal 4, no. 4:19-31.

Evans, J. R. 1997. Critical linkages in the Baldrige Award criteria: Research models
and educational challenges. Quality Management Journal 5, no. 1:13-30.

National Institute of Standards and Technology.. 1998. Malcolm Baldrige National

Quality Award: 1998 Criteria for performance excellence. Gaithersburg, Md.:
National Institute of Standards and Technology.

National Institute of Standards and Technology.. 1999. Malcolm Baldrige National

Quality Award: 1999 Criteria for performance excellence. Gaithersburg, Md.:
National Institute of Standards and Technology.

Hair, J.F., Hult, G.T.M., Ringle, C.M. and Sarstedt, M., A Primer on Partial Least Squares Structural Equation
Modeling (PLS-SEM), 2nd Edition, Sage Publications Inc, California, 2013

Hair, J.F., Black, W.C., Babin, B.J., and Anderson, R.E., Multivariate Data Analysis, 7th Edition, Pearson
Education, New Jersey, 2010