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July 25, 2014

To:
Mr. Sotico Calimag
City of Tuguegarao
PESO Manager

Dear Mr. Sotico Calimag,

The BPO/Contact Center industry continues to be one of the main drivers for the Philippine
economic growth. With a projected annual average increase of 15% per annum, it is expected
that the industry will employ as much as 1.3 Million and will generate dollar revenue of USD25
Million by 2016.

Our Company, Sitel, has been at the forefront of the growth of the industry for many years now.
We currently employ 13,500 employees in our sites in Manila and in Baguio and are projecting
to hire at least 7,000 more in the second half of the year. Globally, we operate in 23 countries,
and with a total manpower of 58,000, is one of the biggest global provider of outsourced
services.

With this tremendous growth, the challenge of getting qualified and competent individuals to fill
our requirements and fuel our continued growth has been constant. To meet the demand, we
partner with government agencies and academic institutions to expand our recruitment
activities to the provinces.

Through Tuguegarao City’s P.E.S.O office, we are planning to hold a 3-day Local Recruitment
Activity, on the 12th,13th and 14th of August. This planned LRA will be preceded by
advertisements and local media campaign, to generate more interest amongst the labor market.
Those who will pass the assessment will immediately be given a job offer which will include a
relocation package.

Apart from the opportunity to be immediately hired, we are also going to offer free call center
training to those who will not make it through the assessment but are willing and qualified to
undergo the Sitel Academy program. This program is designed to upskill “near-hires”, those
candidates who just need a bit more polishing so they can meet our minimum hiring
requirement. In the several years that we have been running the Sitel Academy, we have seen
tremendous success rate- an average of 70% of trainees end up being hired in our various
accounts. This training takes two weeks, attendees get free meals during the training and are
also provided a certification bonus as soon as they are hired.

Sitel Philippines 1
21st Floor Taipan Place
Emerald Avenue, Ortigas, Pasig City
'Philippines Phone: 860-0000 Fax: 860-0111
We are hoping that your good office can help us generate more employment opportunities for
the citizens of Tuguegarao by providing the following:

 A space at the City Hall where we can conduct the following on August 12th to 14th (3
days):
o Initial interviews
o Phone Assessment

 A room where we can hold the Sitel Academy training for 2 weeks
o Good for 15-20 attendees
o No need for computers

We are optimistic that through a strong partnership and collaboration with your office, we will
be able to meet our goal of providing development and career options to the people of
Tuguegarao.

Sincerely,

Jobert Fernando
Recruitment Coordinator
Sourcing Department

Sitel
+02.860.3515 office
+63.942.484.3429 mobile
Jobert.Fernando@sitel.com

sitel.com

Sitel Philippines 2
21st Floor Taipan Place
Emerald Avenue, Ortigas, Pasig City
'Philippines Phone: 860-0000 Fax: 860-0111

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