Firmware_Upgrade_Tool_Duplex

User Guide
TRACUT001

Version:[1.08]
Firmware_Upgrade_Tool_Duplex User Guide

Document Title: Firmware_Upgrade_Tool_Duplex User Guide

Revision: 1.08

Date: 2017-09-19

Status: Release

Document Control ID: TRACUT001

General Notes

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Queclink offers this information as a service to its customers, to support application and

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engineering efforts that use the products designed by Queclink. The information provided is

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based upon requirements specifically provided to Queclink by the customers. Queclink has

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not undertaken any independent search for additional relevant information, including any

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information that may be in the customer’s possession. Furthermore, system validation of this

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product designed by Queclink within a larger electronic system remains the responsibility of

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the customer or the customer’s system integrator. All specifications supplied herein are

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subject to change.

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Copyright
This document contains proprietary technical information which is the property of Queclink
Wireless Solutions Co., Ltd. The copying of this document and giving it to others and the
using or communication of the contents thereof, are forbidden without express authority.
Offenders are liable to the payment of damages. All rights reserved in the event of grant of a

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patent or the registration of a utility model or design. All specification supplied herein are
subject to change without notice at any time.

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Contents

Contents ............................................................................................................................................ 2
Figure Index....................................................................................................................................... 3
0. Revision history ............................................................................................................................. 4
1. Tool Introduction ........................................................................................................................... 5
1.1.System Requirements ........................................................................................................... 5
1.2 Tool Interface ........................................................................................................................ 5
1.2.1.Introduction of the UI ................................................................................................. 5
2. Upgrade Operation Instruction ..................................................................................................... 9

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2.1.Step1_Upgrade Prepare ....................................................................................................... 9
2.2.Step2_Upgrade Tool Basic Setting ........................................................................................ 9

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2.3.Step3_Device Prepare ........................................................................................................ 13

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2.3.1. Prepare for W series and GV75 ............................................................................... 13

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2.3.2. Prepare for Other Devices ....................................................................................... 14

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2.4.Step4_Upgrade Process ...................................................................................................... 15

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2.5.Step5_Upgrade Success...................................................................................................... 24
2.6.Step6_Restart the device ................................................................................................... 24

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3. FQA.............................................................................................................................................. 25
3.1.COM_PORT_OPEN_FAIL ..................................................................................................... 25

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3.2.CHANGE_BAUDRATE_FAIL .................................................................................................. 26
3.3.INCORRECT_ROM_LOAD .................................................................................................... 27
3.4.DA_EXT_RAM_ERROR ........................................................................................................ 28
3.5.DOWNLOAD_DA_FAIL or BROM_CMD_JUMP_FAIL ........................................................... 29

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3.6.Progress Bar Does Not Run................................................................................................. 29

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Figure Index

FIGURE 1: UI OF THE MAIN INTERFACE .................................................................................................... 6

FIGURE 2: UI OF STOP UPGRADE .............................................................................................................. 7
FIGURE 3: UI OF WARNING INTERFACE .................................................................................................... 7
FIGURE 4: UI OF PROGRESS BAR ............................................................................................................... 8
FIGURE 5: UI OF LOAD FW FILES ............................................................................................................. 10
FIGURE 6: UI OF AFTER LOAD FW FILES .................................................................................................. 10
FIGURE 7: UI OF PORT ............................................................................................................................ 11

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FIGURE 8: UI OF BAUD RATE ................................................................................................................... 11

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FIGURE 9: UI OF SELECTING OPTION ...................................................................................................... 12

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FIGURE 10: UI OF STARTING UPGRADE FOR W SERIES AND GV75 ......................................................... 14

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FIGURE 11: UI OF STARTING UPGRADE................................................................................................... 15

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FIGURE 12: UI OF DOWNLOAD DA.......................................................................................................... 16

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FIGURE 13 : UI OF DOWNLOAD BOOTLOADER ....................................................................................... 17

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FIGURE 14: UI OF PRE-FORMAT .............................................................................................................. 18
FIGURE 15: UI OF DOWNLOAD BIN......................................................................................................... 19

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FIGURE 16: UI OF ENTER META MODE IN UART ..................................................................................... 19
FIGURE 17: UI OF BOOT META IN BROM STAGE ..................................................................................... 20

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FIGURE 18: UI OF INIT CLEAR NV FILES ................................................................................................... 20
FIGURE 19: UI OF CLEAR NV SYS FILES .................................................................................................... 21
FIGURE 20: UI OF DOWNLOAD DA.......................................................................................................... 22
FIGURE 21: UI OF DOWNLOAD BIN......................................................................................................... 23

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FIGURE 22: UI OF CONFIRM FM ............................................................................................................. 23
FIGURE 23: UI OF UPGRADE OK .............................................................................................................. 24

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FIGURE 24: UI OF PORT ERROR............................................................................................................... 25
FIGURE 25: UI OF BAUD RATE ERROR ..................................................................................................... 26

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FIGURE 26: UI OF UPGRADE WITH INCORRECT SCATTER FILE PATH ....................................................... 27
FIGURE 27: UI OF UPGRADE WITH INCORRECT SCATTER FILE ................................................................ 28
FIGURE 28: UI OF POWER SUPPLY OR USB ABNORMAL ......................................................................... 29
FIGURE 29: UI OF PROGRESS BAR DOES NOT RUN ................................................................................. 30

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0.Revision history

Revision Date Author Description of change

1.00 2014-11-01 Vega Yu Initial
1.01 2015-02-05 Happy Peng 1. Add auto clear user data function for
GV300W
1.02 2015-06-25 Kate kan 1.Add upgrade firmware and clear user
data and upgrade firmware only

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1.03 2016-01-20 Mark Sun 1.Add notices about GV75 firmware
upgrading.

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1.04 2016-05-06 Leaf Ye 1. Add notice in “Step3_Power Off

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Device”: make sure the parameter

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<Working Mode> in AT+GTURT function

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is set to “0” before upgrading.

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1.05 2016-09-02 Ella.huang 1. Update Chapter 2.2, recommend

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“Load FW Files” firstly;

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1.06 2017-01-13 Happy.peng 1. Add notices about GV50 firmware
upgrading.

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1.07 2017-08-25 Una.Lu 1, Declare connect to external power
supply still when GV75 firmware
upgrading.
1.08 2017-09-19 Janet.He 1. Add upgrade difference between W
series and other devices.

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1.Tool Introduction

Queclink_Firmware_Upgrade_Tool_Duplex is PC tool which can be used to upgrade firmware

which provided by Queclink.

1.1.System Requirements

The tool can run in PC without install, and the operation system must be in the list below:
 Windows XP

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 Windows 7

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 Windows 8

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 Windows 10

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Any upgraded version of the tool will be informed in advance and provided by Queclink.

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1.2 Tool Interface

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1.2.1.Introduction of the UI

The Figure 1 shows the main interface of the tool.

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Basic Information
Select Area

Upgrade File
Show Area

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Progress Show

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and Control Area

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Figure 1: UI of the main interface

1.2.1.1.Basic Information Select Area

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<Load FM Files>: This button used to select files to upgrade.

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<COM Port>: It is the port connected device and PC.

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<Baudrate>: It is baud rate for upgrade.
Note:
1. Suggest 460800 or above.
2. For GV50, there is no “baudrate” select area on the main interface.

<option>: Choose whether to Clear User Data

1.2.1.2.Upgrade File Show Area

Show all files which be selected to upgrade.

1.2.1.3.Progress Show and Control Area

<Start>/<Stop> button:

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Start and stop upgrade process.

Warning:
1. Click the Stop button to stop upgrading. But if the upgrade process is interrupted, there would
be no valid firmware in the module. So it is strongly recommended never to stop the firmware
upgrade process.

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Figure 2: UI of Stop Upgrade

2. Please DO NOT remove download cable during downloading. This MAY cause the terminal
abnormal when upgrading GV300W/GV75W/GL300W.

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Figure 3: UI of Warning interface

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<Progress Bar>:
Indicate progress of upgrading process.

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Figure 4: UI of Progress Bar

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2.Upgrade Operation Instruction

2.1.Step1_Upgrade Prepare

Prepare list is as below:

NO. Contact Description Remark
Queclink Make sure the production type of device,
1 Device
production like GV200 or GV300 etc.

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Each device type has its own upgrade

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Upgrade Cable cable.

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2 Upgrade Cable

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for device Note: Please make sure upgrade cable

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always connect to PC.

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Make sure Queclink will provide driver base on

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cable can be device type. But driver also would be
3 Driver

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identified by found automatically in WIN 7 or above
PC. system after insert upgrade cable to PC.

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Getting from Queclink.
Note:
Firmware for
3 Firmware File Normally we will compress the firmware
upgrade.
file to you. But please make sure

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decompress this file.

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Please refer to Chapter 0 system
4 Computer PC for short
requirements.

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Queclink_Firmware
5 Upgrade tool Getting from Queclink.
_Upgrade_Tool_Duplex

2.2.Step2_Upgrade Tool Basic Setting

In this step, please make sure the upgrade cable connect to the PC first. And now, open
Queclink_Firmware_Upgrade_Tool_Duplex and configure basic information in tool, including
<Load FW Files>,<COM Port>, <Baudrate> and <option>.

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Figure 5: UI of Load FW Files

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Figure 6: UI of After Load FW Files

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Figure 7: UI of Port

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Figure 8: UI of Baud rate

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Note:
1. The first time to open the tool there is no option and showing error reminder, should
load the Selecting FW Files.
2. For GV200 and GV75, the highest baud rate is 460800.

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3. Don’t have COM port and baudrate option if USB download.
4. For W series and GV75, Select the COM port according to chapter 2.3.1.

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5. “Option” setting will be hiding if no need.

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2.3.Step3_Device Prepare

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For the device prepare, these is a little different between W series/GV75 and other devices.

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Please see the details as below.

2.3.1. Prepare for W series and GV75

Power on the device and connect it to upgrade cable.

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Select the COM Port.

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Click “Start” button in Queclink_Firmware_Upgrade_Tool_Duplex.

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NOTE:

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Make sure the parameter <Working Mode> in the AT+GTURT command is set to “0” before
upgrading GV75.

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2.3.2. Prepare for Other Devices

Power down the device.

Click “Start” button in Queclink_Firmware_Upgrade_Tool_Duplex.

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Figure 11: UI of Starting Upgrade

Connect device to upgrade cable.

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Note:

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For GL500, need to connect the device to upgrade cable, and then install battery in.
For GV200/GV200G/GV200N, need to connect external power supply after upgrade cable

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connected.

2.4.Step4_Upgrade Process

There are several steps in the progress of upgrading firmware when has chosen the option
of Upgrade Firmware and Clear User Data .

 Download DA
 Download Bootloader
 Pre-Format
 Download Bin
 Enter meta mode in uart
 Boot meta in brom stage

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 Init clear nv files

 Clear Nr Sys Files
Dialogue frames are shown in Figure 13 : UI of Download Bootloader, Figure 14: UI of Pre-Format,
Figure 15: UI of Download Bin, Figure 16: UI of Enter meta mode in uart, Figure 17: UI of Boot meta in
brom stage, Figure 18: UI of Init clear nv files, Figure 19: UI of Clear Nv Sys Files,Figure 12: UI of Download
DA, Figure 13 : UI of Download Bootloader

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Figure 13 : UI of Download Bootloader

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Figure 14: UI of Pre-Format

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Figure 15: UI of Download Bin

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Figure 16: UI of Enter meta mode in uart

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Figure 17: UI of Boot meta in brom stage

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Figure 18: UI of Init clear nv files

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Figure 19: UI of Clear Nv Sys Files

There are several steps in the progress of upgrading firmware when has chosen the option
of Upgrade Firmware Upgrade Firmware Only.

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 Download DA

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 Download Bin
 Confirm FM

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Dialogue frames are shown in Figure 13 : UI of Download Bootloader, Figure 14: UI of Pre-Format,
Figure 15: UI of Download Bin

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Figure 20: UI of Download DA

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Figure 21: UI of Download Bin

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Figure 22: UI of Confirm FM

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2.5.Step5_Upgrade Success

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2.6.Step6_Restart the device

After finishing the upgrade, disconnect the upgrade cable or external power supply to power
off the device.
Then power on the device and you can configure the device now.
Note：
For GV50,if you choose the option of Upgrade FM and Clear User Data, the device will power
on automatically after finishing the upgrade

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3.FQA

3.1.COM_PORT_OPEN_FAIL

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Possible Reason Solution
COM port is occupied by other tools, this tool cannot open Release this COM in other
COM. tools.
Upgrade cable is not connected. Connect cable to PC.
This COM port is dead. Reboot PC.

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3.2.CHANGE_BAUDRATE_FAIL

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Possible Reason Solution

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Baud rate is not supported by environment. Change baud rate, and try again.

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3.3.INCORRECT_ROM_LOAD

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Possible Reason Solution
Wrong scat file path select. Correct the scat file path.

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3.4.DA_EXT_RAM_ERROR

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Possible Reason Solution

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Wrong scat file select. Correct the scat file.

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3.5.DOWNLOAD_DA_FAIL or BROM_CMD_JUMP_FAIL

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Possible Reason Solution
Power supply is unstable. Obtain stable power supply.

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USB abnormal Change PC or upgrade cable to obtain stable COM port
communication.

3.6.Progress Bar Does Not Run

Follow the standard steps, in step 0, progress bar does not run in this step.

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Figure 29: UI of Progress Bar Does Not Run

Possible Reason Solution

Upgrade Cable Broken Change another upgrade cable to try;

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Serial port problem 1) Make sure COM Port is available or try to change
another valid COM Port;

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2) Reboot PC and try to upgrade once more.

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