Professional Documents
Culture Documents
2012
Employee Engagement:
The Means to Superior Quality
6218 Improving the Management of Quality.PPT All Rights Reserved, Juran Institute, Inc.
1
21.5.2012
Session Objectives
Engaged Employees
2
21.5.2012
Improving Performance
TQM
QI Teams
SPC Teams
Quality Circles
Time
1950 to today
6218 Improving the Management of Quality.PPT
All Rights Reserved, Juran Institute, Inc.
3
21.5.2012
Recent Study
Employee Perceptions
4
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5
21.5.2012
Financial Impact
6
21.5.2012
Control Commitment
Juran
Model
for
Engaged
Culture
Collaboration Communication
• Training
• Problem Solving Teams
• Health, Safety & Security • Alignment to Plans & Values
• Effective & Efficient • Clear Workforce Practices
Processes Design • Policies & Procedures
Improving Performance
Self Managed
Design Teams
Managing Value
Streams
Process
Innovation
Quality by Design
Time
2012 to tommorrow
6218 Improving the Management of Quality.PPT
All Rights Reserved, Juran Institute, Inc.
7
21.5.2012
Thank You