Professional Documents
Culture Documents
Foreword Overview
The Traffic Management Act 2004 sets clear standards and guidance for local authorities to follow
Welcome to Westminster’s Annual Parking Review for 2009/10. when setting and considering its approach to transport and parking policy. The Act states that, “A
Keeping traffic moving is crucial to Westminster’s success. We need to good Civil Parking Enforcement (CPE) regime is one that uses quality-based standards that the
make sure that all our road users can get around Westminster and find public understands, and which are enforced fairly, accurately and expeditiously.
space to stop where they need to, without obstructing others from going “Enforcement authorities should aim to increase compliance with parking restrictions through
about their business. clear, well designed, legal and enforced parking controls. CPE provides a means by which an
At the same time, however, parking can be a controversial topic, and that’s why this report is so authority can effectively deliver wider transport strategies and objectives. Enforcement authorities
important. It shows you how Westminster’s parking service actually works – for example, how many should not view CPE in isolation or as a way of raising revenue.”
Penalty Charge Notices (PCNs) we issued over the year, and how many people paid to park. It continues, “CPE is a means of achieving transport policy objectives. For good governance,
As well as being Europe’s largest parking authority, we want to be the most innovative. For enforcement authorities need to forecast revenue and expenditure in advance. But raising revenue
example, we were the first authority to offer roll out the convenience of pay-by-phone parking, should not be an objective of CPE, nor should authorities set targets for revenue or the number of
which now accounts for over 85% of transactions. In the past year we’ve seen fewer PCN Penalty Charge Notices (PCNs) they issue.“
appeals and an improvement in our performance at the Parking and Traffic Appeals Service. 2009-10 saw a reduction by over a quarter in the number of Penalty Charge Notices issued by the
By making these figures freely available, we’re enabling you to look at our work over the previous Council to vehicles parked or driver in contravention of traffic policies. By contrast, the number of
year and form your own opinions of our service. I hope you find this information useful in helping vehicles using our roads and parking in Westminster appeared to continue to rise – with a 10%
you to understand our service. increase in revenue in on-street paid-for parking. Total revenue from parking fell by 15% to
£69.3m, primarily as a result of fewer PCNs being issued. The overall net surplus income - the
amount generated as an indirect result of the Council’s policies to keep Westminster moving –
fell 12% to £30.1m. The City Council is bound to re-invest any surplus in legislatively prescribed
activities – which included this year in the parking service itself, in general transportation
Cllr Lee Rowley infrastructure and in concessionary travel schemes for local residents.
Introduction
This annual report provides information on the activities of the Parking Service in 2009/10. It
details the service’s achievements in delivering innovative and sustainable improvements over
the past year and looks ahead to future developments and opportunities.
The report also includes parking and enforcement statistics, as well as financial information with
comparative data from previous years.
Westminster City Council’s Parking Service aims to be at the forefront of the development and
implementation of new and relevant parking initiatives. We aim to promote best practice and
continual quality improvement across the service and within the parking industry as a whole.
Our commitment to our customers is to be firm, fair and excellent in our approach to and
delivery of parking services in the City of Westminster.
Firm
• Our aim is to consistently and effectively enforce against parking contraventions.
Fair
• We are committed to delivering a parking service that gives motorists the best possible
opportunity to comply with parking rules and regulations.
Excellent
• We wish to provide the blueprint parking service to which other authorities aspire.
Westminster City Council Annual Parking Review 2009/2010 4 Westminster City Council Annual Parking Review 2009/2010 5
Dropped footways are where the footway is lowered to enable pedestrians to cross the road or to Parking is changing
enable vehicular access across the footway. In line with the Highway Code, restrictions apply at all
times, even in areas where single yellow line restrictions end at 6.30pm. The council let a new Parking Enforcement contract in July 2010, which will run until 2014.
Since the commencement of enforcement we have steadily increased the number of locations The new four-year deal was awarded to NSL Services resulting in savings for the taxpayers of
where the restrictions are enforced. Westminster of £10million over the four years.
The new contract is intended to be substantially different from any previous parking contract the
Visitors’ Parking Scheme
council has let and, we hope, is in the vanguard of a new type of contract that will become
In June 2009 we introduced a pilot Visitors’ Parking Scheme, which is ongoing. The aim is to widely used across the country, continuing the City Council’s trend to pioneer new parking
enable visitors to park more conveniently by converting specific under-utilised resident-only bays policies.
into shared use bays between the hours of 10am and 4pm. Visitors are then able to pay for their
In a major shift to help improve relations with motorists, this contract is the first to focus on
parking as per a standard paid-for parking bay using Pay by Phone or by displaying a pay and
improving compliance levels in an attempt to encourage in excess of 95% of drivers to comply
display ticket or parking card.
with parking rules. The objective is to educate them so they do not get a ticket in the first place
The scheme has involved the creation of approximately 500 shared-use spaces within existing and stop inconveniencing the vast majority of motorists in the city who park correctly.
resident-only bays in the Queens Park, Abbey Road and Regent’s Park areas.
Having regained the parking enforcement contract in Westminster, NSL Services will focus on
The scheme is being continued but will be appraised during the Parking Policy Review. improving compliance and promoting legal parking by engaging more directly with motorists.
(see page 7)
Only a small proportion of our Civil Enforcement Officers’ time involves taking the appropriate
action against illegally parked cars, with the rest of their time is spent advising drivers where they
Working with businesses
can park legally and for how long, reporting defects in signs and lines, or assisting the police by
Following on from the work we have undertaken with the Freight Trade Association since 2007 reporting street crime or anti social behaviour. A new uniform has been designed for the Civil
we have continued to try to make it easier for commercial vehicles to function in the City of Enforcement Officers so that they are more visible to the general public to assist with their
Westminster. In 2009/10, we introduced extra parking concessions for brewery vehicles, Cash parking or general enquiries.
and Valuables in Transit (CVIT) vehicles, blood delivery vehicles and those vehicles collecting
clinical and hazardous waste. Parking policy review
Given the wide range of users, services and attractions in Westminster, the council requires an
Wireless CCTV
approach to parking that balances the needs of our residents with those of our visitors and yet
In March 2009, the Department for Transport required Westminster City Council to stop using supports businesses by keeping traffic moving.
wireless cameras for parking enforcement. This was because our wireless digital cameras did not
In the autumn of 2010 the council will carry out a fundamental review of its parking policy to help
meet the necessary resolution to obtain approved device certification, as required under the Traffic
us to understand how people travel and park around the city. We can then respond in a way which
Management Act 2004. The DfT’s decision was robustly contested by the council on the basis that
will enable us to meet the challenges of the coming decade.
the deficiency was considered to be minor, of no material effect to the quality of the image and
bureaucratic. The DfT rejected our challenge and the council was obligated to invest in the upgrade. A questionnaire will be sent out to understand how people use the parking services and what
changes are required.
Following a programme of technical upgrades undertaken by our partners, the Vehicle Certification
Agency (VCA) certified our cameras and network for use in parking enforcement on 1st March 2010. In addition to this review we are also exploring other initiatives in 2010/11 such as:
The cameras are deployed at locations where they can help deliver the council’s objectives in • i mplementing a new fully online resident permit application process including moving to
respect of traffic management and crime and disorder. They serve multiple roles and are deployed virtual permits
following specific concerns, such as at known accident and congestion hotspots.
• m
aking use of new legislation to deal with persistent offenders including unregistered and
As cameras were rolled out, a continuous review of the locations of all cameras deployed across foreign vehicles
the city was undertaken, to determine whether they should be moved from their current sites.
Cameras will be relocated from existing sites when compliance has achieved the expected level. • use of new technology to support on-street operations.
Westminster City Council Annual Parking Review 2009/2010 8 Westminster City Council Annual Parking Review 2009/2010 9
On-street parking Total expenditure decreased by 17% compared to 2008/09, to £39.1m. This is primarily due to
reductions in our PCN administration contract costs.
Paid-for parking now accounts for the largest share of all parking revenue, exceeding revenue
from enforcement (PCNs) for the first time.
The reduction in revenue from enforcement has declined in line with the reduction in the number of
PCNs being issued for 2009/10. There are two main methods of payment accepted for on-street
paid-for parking: Pay by Phone, which accounts for around 86% (up 1.6% from 2008/09) of all
The total surplus fell by 12% to £30.1m with the majority of contributions from the Parking Place Reserve
parking transactions, and card only (debit or credit) pay and display machines, which account for
Account (PPRA) being shared amongst Transportation and Infrastructure schemes and projects,
the remainder.
including maintenance. The PPRA also contributes to the funding of concessionary travel schemes like
the Freedom Pass, which gives older and disabled residents free travel on London transport.
Westminster City Council Annual Parking Review 2009/2010 10 Westminster City Council Annual Parking Review 2009/2010 11
The overall volume of PCNs issued in 2009/10 fell by 27% compared to 2008/9, with the largest
shift being in yellow line contraventions (down 46%). Throughout the year, the Council took on
board feedback regarding its current policies and continued to make amendments where it was
deemed appropriate to ensure policies were ‘firm and fair’.
Westminster City Council Annual Parking Review 2009/2010 12 Westminster City Council Annual Parking Review 2009/2010 13
The graph above shows informal challenges and formal representations received as a
percentage of PCNs issued. Informal challenges have continued to rise, but the proportion
of formal representations has dropped significantly compared to previous years as a result
PCNs can be paid at a discounted rate (50% reduction) for the first 14 days after issue, after
of quality improvements.
which they must be paid at full cost. The percentage of PCNs paid at the discounted rate
remains relatively constant at around 53%, whilst the total percentage of PCNs paid in 2009/10
sits at 66%.
A proportion of PCNs that remain unpaid relate to those issued to persistent evaders, or/and
unregistered or foreign vehicles. New legislation in the London Local Authorities and Transport
for London Act 2008 to tackle persistent evaders will allow this problem to be addressed and the
council is awaiting the outcome of a pilot being coordinated by London Councils.
Westminster City Council Annual Parking Review 2009/2010 14 Westminster City Council Annual Parking Review 2009/2010 15
The graph shows the percentage of PCNs cancelled. The increase in PCNs cancelled for This graph shows the proportion of PCN appeals received by the Parking and Traffic Appeals
mitigation is as a result of the implementation of the council’s common sense measures. Service (PATAS) as a percentage of PCNs issued. The London average is about 1.5%. During
the financial year 2009/10 the Parking Appeals for Westminster City Council entered a period of
Note: ‘Mitigation’ refers to instances where a motorist put forward extenuating circumstances, positive change. In 2008 over 3% of PCNs issued went to Appeal; this volume was reduced
made a genuine error or provided proof of loading. ‘Issue Error’ refers to when the CEO made significantly during 2009/10 and now sits just above 1.5%. The reduction in the number of PCNs
an error issuing the PCN or encountered a problem in the issuing process. being appealed is linked to a number of quality improvement initiatives being delivered.
Westminster City Council Annual Parking Review 2009/2010 16 Westminster City Council Annual Parking Review 2009/2010 17
Service performance
Throughout 2009/10 we have met our performance targets whilst ensuring we provide a quality
service. The graphs below show performance against our key performance indicators.
The volume of cases not contested by the council has also improved and we expect this trend
to continue.
The graph above displays the average number of days we have taken to respond to PCN
challenges. We have exceeded our target of responding within 10 days throughout the year.
The graph displays the significant improvement in cases won at appeal (refused) by the There were 168 complaints received between April 2009 and March 2010 which reflects less
council. An increase of 25% has been seen since 2006/7 as result of quality improvements, than 1% of all PCNs issued within the financial year.
changes in policy, consideration and feedback.
Westminster City Council Annual Parking Review 2009/2010 18 Westminster City Council Annual Parking Review 2009/2010 19
We aim to answer 75% of all calls to Parking Services within 20 seconds. The graph above
shows that we have exceeded this in all service areas for 2009/10.
Note: OOH refers to our out of hours service, which currently operates from 6pm until 8am.
There are currently just over 35,000 permits in use and approximately 32,000 resident bays.
Westminster City Council Annual Parking Review 2009/2010 20 Westminster City Council Annual Parking Review 2009/2010 21