Professional Documents
Culture Documents
Contents
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Annual Civil Parking Enforcement Report 2009/2010
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Annual Civil Parking Enforcement Report 2009/2010
3. Enforcement Service
In 2009/2010 approximately 25 prominent display, as well as camera
Civil Enforcement Officers (CEOs) enforcement signs on the vehicles.
were employed by Vincipark Limited
(the contractor) to carry out civil CEOs are required to make detailed
parking enforcement duties on behalf notes of all Penalty Charge Notices
of the Council. The CEOs were (PCNs) issued, using their hand
deployed throughout the borough held computers and hand written
as a whole, through a mixture of notebooks. Where possible (although
walking and mobile patrols. it is not a mandatory requirement),
CEOs are encouraged to obtain digital
In addition, three Mobile In-car evidence to support the issue of each
Camera Enforcement (MICE) PCN. All evidence submitted by each
vehicles were provided as support: party, (including digital images), will
be considered by trained Authorised
• At locations where traditional Council Officers to determine liability in
methods of enforcement had not been respect of communication received from
as effective at achieving compliance motorists challenging the issue of PCNs.
as the Council would have liked
CEOs are mainly deployed on fixed beat
• At schools to address the patrols to ensure that certain roads are
dangerous practice of stopping visited at a suitable frequency, such beat
where stopping is not permitted or patrols can usually be found around
blocking the pavement endangering Controlled Parking Zones (CPZs), busy
pedestrians and in particular children town centres and local community
shopping areas. CEOs are also deployed
• At bus stops to ensure that public on mobile beats (using several vehicles)
services were maintained for all users to patrol the borough and visit locations
reported by the public as suffering from
• At locations where the Council was illegal parking and locations where it
aware of congestion and / or obstruction would not be practical to send walking
being caused by illegally parked vehicles patrol CEOs. Mobile units are deployed
on a borough wide basis and operated
All CEOs are uniformed and carry freely and outside of fixed beat patrols.
identification at all times, they also have
unique identifier numbers and hand held The performance of CEOs is measured
computers so that their movements on the quality of service they provide
can be tracked by the Council for and how well they assist in meeting
monitoring and performance purposes. both the contractual objectives
contained within the civil parking
The MICE vehicles are highly visible, enforcement contract and the overall
with the logos of both the Council objectives of the Council in respect of
and the enforcement contractor on the parking services it offers. Specific
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Annual Civil Parking Enforcement Report 2009/2010
3. Enforcement Service(continued)
targets for the issue of PCNs are The Council carries out all processing,
not set, nor are CEOs offered any investigating, and responding to incoming
inducement or bonus payment based communication and public enquiries
on the number of PCNs issued. relating to PCNs. Trained Authorised
Council Officers consider all challenges
Any PCN issued which is subsequently made against PCNs issued, objectively
cancelled on the basis that the CEO and consistently, taking into consideration
did not discharge their duties correctly all evidence provided and any mitigation
when issuing the PCN, or where the offered in defence. The statutory
evidence reviewed by the Council is process also provides for an independent
deemed inadequate or not of sufficient review of a PCN through the Parking
quality, results in a contractual penalty and Traffic Appeal Service (PaTAS).
against the Contractor and dependent
on the severity of the failure may also The following charts provide details
result in further penalties against the of key civil parking enforcement
contractor and possibly the CEO as well. statistics for the period 1 April 2009
to 31 March 2010. They represent a
Differential charges were introduced snap shot of that period and it should
across London on 1 July 2007. be noted that due to the timescales
Since their introduction the penalty associated with processing PCNs some
charge issued is dependant on cases span across reporting periods.
the category of contravention.
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Annual Civil Parking Enforcement Report 2009/2010
4. Performance Charts
Chart 1 – Breakdown of the 54,583 PCNs issued 1 April 2009 to 31 March 2010.
Chart 2 – Breakdown of the type of PCNs issued 1 April 2009 and 31 March 2010.
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Annual Civil Parking Enforcement Report 2009/2010
Chart 6 – Outcome of appeals related to PCNs issued 1 April 2009 to 31 March 2010.
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Annual Civil Parking Enforcement Report 2009/2010
5. Car Parks
The Council is committed to maintaining resulting in the installation of improved
safe and secure car parks. Improvements quality CCTV cameras for public
have been undertaken in a number of safety and improved help points
Council car parks including enhanced • Redesign of the layout of
Closed Circuit TV (CCTV), improved several major car parks to increase
emergency help points, improved lighting, occupancy levels and reduce the
security fencing, internal decoration, potential of accidents occurring
layout changes and up-dated signing. • The appropriation of land and the
This has culminated in the Association construction of a new public pay and
of Chief Police Offices and the British display car park in Sidcup to improve
Parking Association awarding the the facilities available to the public and
Council the prestigious Safer Parking visitors and users of local amenities
Award for 17 of the Council’s car parks.
These awards are reviewed annually and
standards must be maintained to retain
the awards with annual inspections
being undertaken by the Metropolitan
Police and British Parking Association.
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Annual Civil Parking Enforcement Report 2009/2010
6. Financial Information
The following chart shows how the All expenditure is in accordance with
Council spent the total on-street statutory regulations as set down in the
income (£2, 975000), it received from TMA and the Road Traffic Regulation
paid for parking fees and recovered Act 1984 (as amended). The Council’s
penalty charges for the period of parking account is provided to the
this report. No surplus has been Mayor of London’s office (Transport for
carried over to 2010/11 and some London) in accordance with regulations.
activities, such as parking permits
have been operated at a net loss.
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