RESEARCH

METHODOLOGY

SUBMITTED BY:

ANSHUL RAWAT (11)

NEHA MEHTA (53)

NIDHI SINGH (54)

NITIN SHARMA (56)

SURJIT SWAIN (91)

NATURE OF MARKET RESEARCH SERVICES PROVIDED BY THE COMPANY.

Synovate offers a variety of research services in various product offerings it has for sectors
ranging from FMCG, telecommunications, luxury goods to retail and financial services and
much more. For each sector they have a specific product offering as a service for a specific
industry catering to meet the needs and requirements of what the industry wants to analyze
and test to aid in it’s operations and expansion.

Tools in research provided by the company in advertising, communication & brands:-

AdCheck

AdCheck identifies the overall effectiveness of an execution, determines whether the

communication strategy has been achieved, evaluates consumer attitudes and relevance
and provides input to the creative .AdCheck is flexible and can be applied to almost all
forms of advertising including print, TV, radio, animatics, storyboards and concepts. The
methodology is rapid and reliable, with initial results 48 hours after fieldwork and a complete
report within 10 days.

Brand Vision

Brand managers need a way of tracking the effectiveness of their marketing

investments. BrandVision lets them do this through ongoing daily interviews and easy-
to-understand analysis.Each BrandVision programme is customised for the client's specific
needs. Clients get precise recommendations on advertising efficiency, business growth
segments and communications strategies. BrandVision equips clients to create more enduring,
profitable brands

Synovate pin point

PinPoint is a sophisticated and unique way of measuring and interpreting brand–image data.
It seeks answers to two key questions:

What really drives people to buy one brand over another?

Which attributes need to change to maximise a brand's potential?

In essence, PinPoint helps you:

Identify the true reasons for brand preference

Highlight priorities for enhancing a brand's image

Suggest potential new-brand positioning

Understand the brand's threats and opportunities

Synovate connections

Connections predicts the impact of communications on brand equity by using the most
accurate predictor of market share available today.It does not use advertising recall or liking
because these do not predict accurate business results. It shows who will react positively to
your communications by analyzing segmented responses. It reveals the emotional
connections between your brand and your target market.

Connections gives you:

Equity Impact: An index that measures the likely effect on sales that brands will experience
as a result of advertising communicationIdentify and quantify the negative market share
impact of specific barriers, e.g. poor distribution, poor product mix, affordability, etc.

Segmented Responses: Measuring brand equity to determine if it stays the same, decreases or
increases in response to advertising communication.

Emotional Connection Score: A numbered score between 0 and 100 that assesses the overall
level of emotional connection that the advert achieved for the brand.

Mind Clouds uses text mining to visually represent the associations formed by the advert for
the brand.

Tools provided for research for call centres:-

ExM ViewsCast

ExM ViewsCast is a global, automated feedback system that provides you with a cost
effective approach for accurately and instantly gathering call center customer feedback. ExM
ViewsCast can even be used to survey call centre employees to assess their levels of
satisfaction. Linking the Customer and Employee experience together will provide you with
the information you need to maximize your center's performance.

Tools provided for business consulting, emerging markets & growth strategies research:-

Synovate business consulting

Synovate Business Consulting (BC) is the strategic business unit that assists clients globally
to enter, evolve and expand in emerging and developed markets through fact based market
analysis.BC has been assisting clients with their growth strategies since 1994 and has a strong
track record with more than 1,700 consulting engagements covering markets globally. The
areas of specialisation include market opportunity assessment, competitive analysis, new
product development, distribution channel and value chain analysis, market entry strategy,
and partner diligence.The decision to enter, evolve and expand in a market is complex and
unstructured. There are multiple stages involved in this decision process and it is imperative
that every step is backed up by market facts. BC, with its vast experience in the growth
strategy space, has developed its proven Path to Growth approach and offers its clients
methodologies and expertise in all of these stages.

Tools provided to analyze and research customer satisfaction, customer loyalty:-

Synovate's True Customer View (TCV) is a revolutionary customer relationship management

system that helps you understand the multiple influences that impact how your customers see
you, including what your competition is doing and any barriers your customers may have in
buying your products or services. It's the only customer research tool in the market that takes
these multiple influences into account.Taking the True Customer View provides companies
with better insights that lead to better decisions and better business results.

Tools provided for data collection and analysis:-

Omnibus studies

Synovate regularly collect consumer data worldwide for clients through flexible and cost-
effective omnibus studies and they do at regular intervals around the world through

Global Omnibus-A telephone omnibus service across the Americas, Asia, Europe, Africa &
the Middle East.more »

AsiaBUS-Quick affordable research in 14 Asian countries.

eGage-A bi-weekly omnibus online data collection product that surveys a nationally
representative sample selected from our superior ePanel of online consumers.

Synovate Online Screener – SOS-Monthly online panel screening to pre-identify users for
future studies.

TeleNation- National telephone research with two surveys each week that total 2,000
interviews while delivering the fastest turnaround schedule available.

TeleNation OverNight- Custom overnight telephone research for quick tactical needs.

Synovate ViewsCast

Synovate captures IVR surveys (or combination IVR and web surveys) using ViewsCast™,
our proprietary, automated, IVR and web based technology that captures information direct
from respondents

Tools provided for employee research:-

True employee view

True Employee View helps discover the human resource management practices needed to
increase employee engagement and enhance the customer experience they offer.

Tools provided for lifestyle, lifestage and lifetrends research:-

Young Adults Revealed

Young Adults Revealed is Synovate's new global study conducted on young adults between
the ages 18-24. Research is conducted online in 26 countries worldwide by Synovate's new
life-stages team.

Synovate OnePointNine

1.9 is the lowest level of seismic activity discernible by human beings. One Point Nine is the
new community of international researchers from Synovate whose goal is to detect,
understand and analyse young adults' behaviour within specific life-stages and how that can
affect the way they perceive, consume or enjoy a particular brand or product.

Tools provided for media research:-

Synovate PAX is one of the company's flagship surveys – tracking media, prosperity and
influence across Asia, the Middle East and Latin America. Used and trusted by almost every
major regional media organisation and media specialist, PAX is the currency for upscale
audiences in three regions.

Synovate EMS - European Media & Marketing Survey is a similar in-kind of survey that
measures both international media and national media, TV and print, offering in-depth view
on media usage among Europe's affluent target groups and insights into an ever-changing
media scene in Central Europe.

Digital Life is EMS latest product (an online version soon to be released across Europe &
Asia) providing further insights into: who, what, where, when and why the regions' most
affluent and influential consumers use media. Digital Life seeks to capture and understand the
many different ways up-market individuals use media and how widely exposed they are to the
different forms of media (both traditional and digital) throughout the day.

Tools provided for pricing research:-

Synovate pricing research

Synovate removes the guesswork from pricing your product by using rigorous methodologies
to identify just the right balance between price and profitability.It assess price elasticity and
optimal pricing by employing both experimental (conjoint and discrete choice) and non-
experimental (price sensitivity method, Gabor-Granger) techniques. These can be applied at
any stage of the product life-cycle.

Tools provided for performance tracking:-

Synovate performance tracking(Experience Management suite of research solutions

(ExM)
ExM represents more than 20 years of connecting with customers at the front lines. Hands-on,
practical, effective. The XM suite has been engineered from the ground up for more speed,
flexibility, cost-effectiveness and accuracy than any other products in the market.
ExM Customer = Takes a 360 customer-centric view to identify, prioritise and measure the
aspects of customer experience most significant to the financial results.
ExM Tracker = One of the most complete and cost-effective platforms for continuous, real-
time tracking of your day-to-day customer contact performance.
Tools provided for product design & development analysis and research:-
Concept Quest

Identify the market potential of your product or idea at the early stages of
development.The ConceptQuest set of forecasting tools gives you a better sense of the
potential success of a new product, based on simulation. ConceptQuest offers powerful
support to develop and communicate new product ideas. ConceptQuest can be used to find
optimal feature/benefit combinations, idea screening, volume forecasting and concept/product
fit.

Product Quest

A widely applied solution for product research and development, with design, technical,
analytic and marketing support. ProductQuest can be applied at any stage of an FMCG
product's lifecycle.

Pack Quest

Discover what it takes to develop winning packaging that meets customer needs and
effectively communicates your brand

Price Quest

A set of rigorous methodologies that identifies the right balance between product price
and profitability. PriceQuest assesses price elasticity and optimal pricing by employing both
experimental (conjoint and discrete choice) and non-experimental (price sensitivity method,
Gabor-Granger) techniques.

Tools for qualitative research:-

• Synovate @Life takes an online approach utilising Online Bulletin Boards,

Online Focus Groups, Online Interactive Panels and Digital Diaries to give fast access
to qualitative consumer insights.
• Synovate RealLife, which includes Life Worlds and Semiotics, bridges the
'saying and doing' gap to give the brand the most personal research and development
interaction with your customers.
 • Synovate BuildLife is a qualitative research and concept development method
that will enable you to create the distinctive and credible brand products and
communication strategies you need.
• Synovate CommsLife helps you to understand the brand from the consumer's
perspective and create communications that will engage consumer's in a way you
never thought possible.
• Synovate Get Life provides a vision into the future that makes sure you take
the right steps to keep ahead of the competition.
• The Synovate Censydiam model which yields a powerful tool to harness the
insights of depth psychology for effective marketing.
Tools for research in retail performance:-

Synovate provides retailers with Key Performance Indicators to measure,

manage and improve customer volume, sales opportunities, conversion
rates, staff stretch, promotional activity and in-store lay-outs.Monitoring
more than 1.1 billion visits to over 6,500 retail premises and operating in
more than 20 markets across Europe, the Americas and Asia Pacific,
Synovate Retail Performance is recognised as a leading industry
commentator on retail improvement and retail trends.

Customer Counting

Retail Performance's electronic customer counting technology begins by answering the

retailer's most basic question "What is actually driving our business: are changes in the
volume of sales the consequence of a rise/fall in footfall levels or changes in the percentage
of shoppers that make a purchase?" With a unique level of accuracy, we measure and report
customer numbers entering stores, building a factual picture of footflow for the retailer, hour
by hour, week by week, month by month, year-on-year.

Customer Behaviour

Retail Performance's video tracking system answers the retailer's question "How do people
shop in our stores: why do they behave in the way that they do?" By capturing on video the
shopper's complete experience from store entry to exit, and analysing the behaviour patterns,
the solution provides the retailer with facts and insight into the quality of the shopping
experience, and how it matches the intentions behind store design. The analysis can drill
down to fixture level, providing both qualitative and quantitative feedback on issues such as
what shoppers touch and try, how they navigate their way round the store and interact with
staff.

Point of Purchase Impact

Totally unique to Synovate, Retail Performance's point-of-purchase sensing technology
provides the answer to the retailer's question "What is happening down at the fixture level:
are new displays effective in drawing the shopper's attention?" This system takes customer
navigational analysis to a new level of micro detail. It offers a scientific means of testing the
efficacy of merchandising initiatives, quantifying aisle movement and dwell patterns.

Retail Think Tank

The Retail Performance/ KPMG Retail Think Tank was founded in February 2006. It meets
quarterly to provide credible, authoritative thought leadership on the key areas affecting the
retail industry

VOLUME OF BUISNESS

Well placed in 2010. 2009 proved to be a difficult year for market research industry with an
unprecedented contraction in revenues. An increased rate of cost savings and improved
revenues resulted in excellent second half performance in year 2010.Gross revenue increased
to 19.7% to £521.3 million. Efficiencies in off shore data collection particularly in North
America helped increase net revenue margins to 63.5 %. Synovate has delivered very strong
growth in the emerging markets of Russia and America. They have also added capability in
the emerging markets of Africa(acquisition of Steadman, the market leader in Pan-africa) and
latin America.

TARGET AUDIENCE

The various research services offered by synovate are targeted mainly at organisations or
MNC’s planning to launch new products, expansion planning, analyzing growth potential of
emerging markets and aiding those organisations in planning their growth & pricing
strategies. The target segment also includes call sentres and other service industries where
synovate offers research services to analyze customer satisfaction, customer loyalty &
segmentation. One of the major target audiences also include the media industry which the
company capitalises on by providing research services and in-depth view in media usage and
consumer behaviour in media market analysis. One of the other target audience which
synovate caters to is the government/public and voluntary agencies by offering them research
services like Service evaluation and improvement, including customer experience, Policy
research / opinion polling, Social marketing and communications, including charity
fundraising and Political (election exit) polling. Synovate also caters to the financial services
marketplace by offering services in retail and commercial banking, investment, insurance,
and payment services & so on. The healthcare is another segment to which synovate caters to
by offering services in analyzing basic standards and expectations of consumers and offering
criticall and precise information on lifestyle trends, lifestage and so on.
TYPES OF RESEACHES SYNOVATE FOLLOW:

1 ) Full service firms: Synovate is a full service agency having deep experience in b2b and
b2c surveys, all common types of researches.

It is regularly working for all different industries; most extensive experience in the following
areas: Automotive, Banking & Finance, Beauty & Baby & Hygienic Care, Fabric &
Homecare, Food & Beverages, Government, Education & Utilities, Healthcare &
Pharmaceuticals, Household Appliances & Hi-Tech Electronics, Industrial, IT &
Telecommunication, Media & Advertising, Tourism & Leisure.

It provides global marketing research and consulting to business, government, and

associations.

2) Omnibus researchers:

Synovate takes this kind study. Sample size varies from 5000 to 150000. Usually the
increment is of 5000. Sample characteristics are like panel participants. This has turnaround
of 2 weeks from question to delivery.

3) Speciality research:

It has speciality research in methodology, like Copy testing and Customer satisfaction study

3) Proprietary methodology researchers:

A propriety methodology is a research program or technique that is owned by a single firm. It

may be slight twist on an established methodology or may be a method developed
by that firm. Synovate also has a number of products in terms of the service
that they provide and clients can avail themselves of those products to achieve
the desired results (e.g. Brand Value Creator (BVC, measure the current strength
of your brand and identify the factors inhibiting its growth. Synovate's Brand
Value Creator combines attitudinal equity with barrier effects to create a more
holistic brand measurement system) and Synovate PinPoint Synovate's brand
image driver analysis that leads to an understanding of what motivates customers
and how one can best meet their needs.
Thus we can say that Synovate also works as proprietary methodology researchers.

4) Custom research:

A full service researcher always fits into the custom research category. So we can say that
Synovate follow custom research.
Questionnaire & Methodology
SYNOVATE FACT STUDY – OBESITY (JULY 2010)

1. How often do you weigh yourself? (SC)

More than once a

day ..................................................................................................................... 1

Once a
day...........................................................................................................................
........... 2

Once every few

days ......................................................................................................................
3

Once a
week .......................................................................................................................
............ 4

Whenever I
remember ...............................................................................................................
..... 5

Whenever my clothes are getting

tight............................................................................................ 6

I don’t weigh
myself .....................................................................................................................
... 7

Don’t know/Refused (Do not

prompt)............................................................................................ 99

2. Do you take any of the following steps when you feel your weight goes beyond
a certain threshold? (MC)

Increase physical
activity ................................................................................................................ 1

Reduce food
intake ......................................................................................................................
... 2

Take herbs or supplements which promise weight

loss.................................................................. 3
Change types of foods that you
eat ................................................................................................ 4

My weight does not

change ............................................................................................................ 5

Others (Please
specify).................................................................................................................
97

Don’t know/Refused (Do not

prompt)............................................................................................ 99

3. Have you used or are you using any of the following to maintain or reduce
weight? (MC)

Low-fat food
products ..................................................................................................................
... 1

Herbs or supplements which promise weight

loss .......................................................................... 2

Meal replacements such as shakes, bars

etc ................................................................................. 3

Diet plans such as the Atkins Diet, South Beach Diet and
others .................................................. 4

Diet books and diet recipe

books.................................................................................................... 5

Weight loss course / membership, like Weight Watchers, Marie France,

Jenny Craig and

others................................................................................................................... 6

Low-carbohydrate food
products .................................................................................................... 7Gym
membership / exercise classes / personal
trainer .................................................................. 8

Home exercise
equipment ..............................................................................................................
9

Medicine /
medication ..............................................................................................................
..... 10

Visits to a dietician / nutritionist /

doctor ........................................................................................ 11
Order smaller portions at restaurants / share a meal in order to eat
less ..................................... 12

None .......................................................................................................................
...................... 98

Don’t know/Refused (Do not

prompt)............................................................................................ 994. Do you
agree or disagree with the following statements: (SC)

Agree Do not Don’t Know/Ref

agree (Do Not Prompt)

I eat whatever I want, whenever I

want............................................................................................ 1 2 99

I watch my food intake carefully and strive to be

healthy................................................................. 1 2 99

Life is too short to deny yourself whatever you want, even though

it may be
unhealthy.................................................................................................................
......... 1 2 99

I like the taste of fast food too much to give it

up............................................................................. 1 2 99

Healthy food makes me feel

better .................................................................................................. 1 2 99

I tend to eat junk food when I am feeling

down................................................................................ 1 2 99

I am worried about the issue of childhood obesity, in my own

home............................................... 1 2 99

I am worried about the issue of childhood obesity, in my

country.................................................... 1 2 99

Food companies (manufacturers and restaurants) have a responsibility

to offer healthy food

options............................................................................................................. 1 2
99

I'm too busy to cook / plan my food so I eat whatever is quick and
easy ........................................ 1 2 99

Food companies (food manufacturers and restaurants) offer enough

healthy food
options.....................................................................................................................
.... 1 2 99

Food companies (food manufacturers and can help prevent

childhood
obesity ....................................................................................................................
......... 1 2 99

I'm a yo-yo eater - sometimes very healthy and other times

very
unhealthy.................................................................................................................
................. 1 2 995. What do you believe is the main cause of obesity? (SC)

Genetics / runs in the

family............................................................................................................ 1

Unhealthy food
choices...................................................................................................................
2

Unhealthy food habits like eating at irregular

hours........................................................................ 3

Emotional eating (eating when depressed, stressed, happy

etc) ................................................... 4

Media influence, fast food advertising,

etc...................................................................................... 5

Lack of
exercise ..................................................................................................................
............ 6

No self-discipline / no self-
control ................................................................................................... 7

Lack of education from the

Government ......................................................................................... 8

Stress.......................................................................................................................
....................... 9

Eating in restaurants too

much ..................................................................................................... 10

Eating too much fast

food ............................................................................................................. 11
Eating on the run - too busy to sit down and focus on the
meal ................................................... 12

Don’t know/Refused (Do not

prompt)............................................................................................ 99Country
Sample Size

SYNOVATE:-SUCESS STORIES & CASE STUDIES

Synovate has won the coveted Market Research Society David Winton award for
Innovation in Methodology. Sponsored by TNS, the award was presented to Synovate for
its paper, 'A new measure of brand attitudinal equity based on the Zipf Distribution.'
Published in the International Journal of Marketing Research, the paper describes a new
measure of attitudinal brand strength for use as a dependent variable in survey
questionnaires. This new approach predicts share-of-wallet behaviour at the respondent
level for all brands in a survey. The beauty of this forward looking measure is that it takes
up very little questionnaire space, it correlates unbelievably strongly with aggregate
market share and it's easy to create segments and do conventional commitment modeling,
or 'defection / recruitment' analysis. It is a new generation 'share of wallet' model, rather
than an obsolete 'churn' model.

Synovate has been recognized as one of North America's 50 Most Engaged Workplaces
by I Love Rewards. This annual award recognizes top employers that display leadership
and innovation towards engaging their employees. The award was given on the basis of
eight elements of employee engagement: Communication, Leadership, Culture, Rewards
& Recognition, Professional & Personal Growth, Accountability & Performance, Vision
& Values and Corporate Social Responsibility.

Synovate has been ranked highest in the top 4 custom research firms in research buyer
survey on quality and value. It has got top honors in the 5th annual 2009 MR Provider
Quality/Value Survey, ranking #1 in overall satisfaction for its early stage concept testing
and receiving higher overall composite scores than all other top four custom market
research companies. The survey is conducted each year by US-based market research
industry publication Inside Research and Prevision Corp. Key buyers of market research
in the US ranked Synovate #6 overall among custom quantitative research suppliers,
 ahead of all of Synovate's main global and US competitors. On the attribute of overall
satisfaction, Synovate tied for third place, and is listed in the survey summary report as a
'top quality' research firm. The overall composite score for the rankings was computed
across the averages of seven attributes - overall satisfaction, data quality, analytical skills,
communication skills, on-time delivery, relative cost and value for money. In this latest
survey, Synovate received a total of 778 points out of a possible 1000.

Case studies

Concept testing

Issue:
A national marketer of consumer products wanted a timely and cost-efficient
approach to screen concepts at the very early stages of development.

Action:
A customised concept-screening programme was designed to provide early-stage
identification and prioritisation of winning concepts. The programme offered
consistent, client-wide standards for screening and evaluating concepts and provided
sales forecasts for the most promising concepts.
The client was able to isolate a manageable number of concepts that merited
continued development. Concept strengths and weaknesses were identified and
considered before additional resources were allocated. The cost-efficient nature of
the programme allowed re-testing of high-potential concepts for refinement.

PinPoint

Issue:
One of the new breed of financial services providers was looking to expand its
portfolio of products. Research was required to identify the drivers of selection of
product providers for a range of products, and to determine if the client had the right
'credentials' to enter these sectors within the market; if not, what should they be
addressing?

Action:
A benchmark brand tracking study was conducted to understand perceived brand
image and personality in the context of consumer behaviour, attitudes and
motivations. It covered a range of competitive brands (traditional and non-traditional),
as well as the client brand.
Pin Point analysis was adopted as it identified the drivers in the marketplace for
different brand users/segments and brand performance on the same image and
personality dimensions.
As a result, three key elements were identified that would complement existing brand
perceptions. These would not undermine the 'different' approach of this provider, but
give them the underpinning that was necessary to allow them to enter the consumer
consideration set for many products. Brand strategy was revised accordingly.

ProductQuest

Issue:
A major player in the fresh liquid milk market wanted to enter the flavoured sector
with a chocolate flavoured milk. There are a number of established products, with
one dominant. Not wanting to compromise their brand strength in their existing
sector, they wanted to ensure that any product they launched would be liked at least
as much as the benchmark competitor.

Action:
The client developed two prototypes, for a blind sensory evaluation against the
benchmark competitor, using the techniques and output appropriate at the feasibility
stage of the product life cycle.
As the product was targeted at 12 year olds and above, the research was undertaken
at a central location, with current consumers of chocolate flavoured milk, using a self
completion, close-ended questionnaire. The questionnaire comprised a list of product
attributes, developed via vocabulary elicitation (to ensure consumers understood the
content of the questionnaire), with the consumers providing information covering
liking of hedonistic aspects and their perceptions as to the intensity of the product
attributes.
A sensory approach was taken to convey the findings to Marketing and R&D, with the
detail as to the degree of modifications required detailed to R&D at the presentation.
The results highlighted one of the prototypes having the potential to compete
successfully against the benchmark competitor, after fine-tuning adjustments to the
chocolate taste and aroma attributes.
The better prototype was modified, and now competes very successfully while paving the
way for further line extensions by the client.
MAJOR CLIENTS
SBC has worked with clients across the globe in a variety of sectors. They have
completed over 1,500 client engagements since 1994. A brief list of the clientèle –

Retail & Consumer

Banking, Finance & Goods
Automotive Petrochemicals & Chemicals
Insurance
ExxonMobil, Shell, DuPont, Carrefour, Nike,
Honda, Hyundai, Bosch, AXA, Visa, Standard
Petronas Bausch & Lomb,
Michelin Chartered, HSBC
Philips

Government & Non-

Healthcare Industrial
Food & Agribusiness profit
Equipment
Pfizer, Olympus Medical Systems,
Danone, Heinz, Hong Kong TDC,
Johnson & Johnson, 3M, Caterpillar,
Syngenta, Tetra Pak Singapore EDB, UNICEF,
GlaxoSmithKline Mitsubishi, Honeywell
USDA

Infocommunications Media & Entertainment Professional Services Travel & Logistics

Technology
Reed Elsevier, Reuters, McCann WorldGroup, Messe DHL, FedEx, TNT,
Samsung, IBM, Fujitsu, Walt Disney, Discovery Frankfurt, Saatchi & Saatchi, Hong Kong Airport
Nokia Channel Jones Lang LaSalle Authority
 SUMMARY

Through the use of research in various facets of life you will, if not able to
eliminate the risk factor at least be able to mitigate the risk factor. Millions of
organisation around the world use the services of research organisations to aid
them in their day to day activities as well as in planning and implementing their
growth and expansion policies and strategies. The organisations who provide
such services claim themselves as being “curious people” and quite rightly so
because to achieve a desired result or to analyze a given data and infer from it
the future course requires a lot of research and also requires you to delve deep
into the plethora of information available. This you cannot achieve nor be able to
convince your clientele of achieving the desired results if you do not have a
methodology for it or what we call “RESEARCH METHODOLOGY”. The company
“SYNOVATE” WHICH forms the core of this report uses different types of
methodology to develop services in research which cater to the specific needs of
various organisations starting from government and the public sector to retail,
healthcare, media, FMCG and financial institutions keeping only one thing in
mind that every research model should be based on three principles “HOLISTIC,
EMPIRICAL & PREDICTIVE”. The use of BVC or the brand value creator model
designed to capture the essence and reliability of the brand in the market being
used in campaign evaluation, the business consulting research model being used
in product design and development, performance tracking and pricing are some
of the examples which show just how Research is what drives change in today’s
market place and we cannot avoid it so we must learn to embrace it and
selecting the best methodology for our purpose will deliver the results we
require.