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ENG201 Business and Technical English Writing

Final Term Examination – Spring 2005
Time Allowed: 150 Minutes
Please read the following instructions carefully before

attempting the paper:
1. Attempt all questions. Marks are written adjacent to each
question.
2. Do not ask any questions about the contents of this
examination from
anyone.
a. If you think that there is something wrong with any of
the questions, attempt it to the best of your
understanding.
b. If you believe that some essential piece of information is
missing, make an appropriate assumption and use
it to solve the problem.
c. Write all steps; missing steps may lead to deduction of
marks.
**WARNING: Please note that Virtual University takes serious

note of unfair means. Anyone found involved in cheating will
get an `F` grade in this course.
Total Marks: 40 Total Questions: 05
Question No. 1 Marks : 10
"Knowing the seven C's, and using them, will help you become a better
communicator".
Discuss in detail.
There is some wrong information in each of the following statements. Re-write by

correcting them.
i. A fundamental principle of communication is that the symbols the sender use to

communicate messages
must not have essentially the same meaning in both the sender's and receiver's
minds.
ii. Bimonthly means both thrice a month and every two months.
iii. A denotation is hardly the dictionary definition of a word.
Assume for the moment that you are national of a Gulf State stationed in Pakistan.
Your vice president of International Marketing in a Gulf State makes this request:
Please send me pertinent information concerning the economic state, the

competitive environment, and the labour market of Pakistan. I need
just a brief introductory report before we go into more detail. I would
appreciate receiving that information within the next couple of days.
Required: Using the above as a request, compose a short informative report that
responds to his questions. Additionally, your report should include the three basic
parts of a report: introduction, body or text, and a terminal section.
Choose the correct word or words that should be used in each sentence listed below:
i. This act will not (effect, affect) my confidence in you.
ii. I am eager to (tell, advise) you that you have succeeded.
iii. (Continuous, Continual) rains are destroying the crops.
iv. We assure you (its, it's) a pleasure to do as you suggest.
Give short answer.
What is the difference between hearing and listening?

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FINALTERM EXAMINATION
SPRING 2006 Marks: 44
ENG201 - BUSINESS AND TECHNICAL ENGLISH Time: 120min
WRITING (Session - 3 )
StudentID/LoginID: ______________________________
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, August 15, 2006
Please read the following instructions carefully before attempting any

of the questions:
question.
2. Do not ask any questions about the contents of this examination
from anyone.
3. If you think that there is something wrong with any of the
questions, attempt it to the best of your understanding.
4. If you believe that some essential piece of information is missing,
make an appropriate assumption and use it to solve the problem.
5. Write all steps, missing steps may lead to deduction of marks.
6. If the whole question is not visible, students should use the scroll
bar.
**WARNING: Please note that Virtual University takes serious note of unfair
means. Anyone found involved in cheating will get an `F` grade in this course
For Teacher's use only

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21
Marks
Question No: 1 ( Marks: 10 )
The paragraphs of Usman Ahmad’s memo got mixed up on the word

processor and they were not numbered. Write the correct order you
think they should be in .Two paragraphs are numbered for you as an
example.
MEMO
July15, 2006
From: Usman Ahmad
To: Sajid Ali, Managing Director
Subject: Quarterly Report on office furniture
(3) The first point to stress is that following the acquisition of the
Ashiana Group and Shopper’s inn last year, Ashiana international
the renamed division , experienced a year of consolidation and
profit growth this year.
Ashiana International is experiencing profitable growth pattern. In

marketing terms, the major events include the collaboration with
British companies. A Spanish interior range was also launched
which was received and projects sales for next year are
encouraging.
Here are the results of my analysis of the international

performance of Ashiana International together with some prediction
for the future development of the business furniture market.
The Ashiana International traded exceptionally well during the

year, and new products were introduce to extend the new range.
The market condition in Germany and Holland were very favorable
and Ashiana looks able to tae further advantage of this with new
furniture ranges to be launched in these countries in a couple of
years.The Swiss Company continues to develop its own market
and last year significantly its activity in Southern Europe. However
market condition in the USA were not so favorable for Ashiana
International but the opening of the showroom in New York should
indicate a return to growth in the USA in coming years.
(1) I must apologize for the late submission of my report, but the
delay was partly connected with my visit to our Spanish outlet, I had
to step in at the last moment for the Sales Manager, who
unfortunately suffered a car accident
Overall, the past year has been a favorable one for the Ashiana
International in all three European regions. This has been the case
despite the variable conditions from cou8ntry to country. The
prospects for the coming years look favorable on the whole, and
only the situation in the USA may give some cause for concern.
At the same time marketing activity was strengthened by the

opening new showrooms for Ashiana at the new International
design Centre in New York City and for Spain in the office and the
factory complex just outside Milan. WE also had good production
results to show in in our three major European regions.
A software house is looking for a person having

masters degree in computer science along with four
years experience, he should have proficiencies in data
base, web designing, networking and architecture in a
trouble shooting environment, he should also be
competent in human resource management to fill a
challenging position in an organization, make a CV
which will enable you to win the required job.
Question No: 3 ( Marks: 1 ) - Please choose one
Look at these extracts from correspondence. What does the writer

want to know in each case?
In view of these circumstances, may we receive your assurance

that, assuming we will not be receiving the shipment before July 2,
you will be prepared to offer us a discount of 10 percent on the
quoted price?
They want us to let them know if we -------
► (a) Can give them a discount
► (b) Will ship before July 2

► (c) Will give them a discount if shipment is
delayed
o
► (d) None of the above
Would you be kind enough to inform us whether the price you

have quoted
for the units does or does not include a twelve month service
contract,
which we understood to be part of our agreement with you?
They want us to let them know----------
► (a) If we are providing a year’s free service
► (b) How much our service costs
► (c) How much the units will cost

o
We would like you to provide us with a detailed specification

of the
machine so that we may consult our production managers
regarding the
suitability of the equipment for installation in our assembly
plants. Please
bear in mind that power requirement of each unit are of
particular
importance.
They want us to let them know if ------------

► If our machines are suitable for their requirements
► (b) If we have consulted their managers about

this
► (c) As much as possible about the machine
It appears that there may have been some

confusion between your
quotation ER889 and ER887 and that the
quantities of the former
may have
been inadvertently entered in the latter. We would
be grateful if you could
check this and inform us if an error appears to
have arisen.
They want us to let them know if there is an error

in our --------
► (a) quotation ER889
► (b) quotation ER887
► (c) Quotations ER889 and 887.
Bearing in mind the difficulties you are having

obtaining components , we were wondering
whether we might expect delivery of the goods
during the next two weeks or whether there is
likely to be still further delay.
They want us to let them know---------
► (a) What difficulties we are having
► (b) What components we are obtaining
► (c) When the goods will be delivered
Which of the following is most unequivocally an advantage of written (as

opposed to oral) communication?
► (a)Concreteness and permanence
► (b)Opportunity for feedback
► (c) Susceptibility to duplication
► (d) Clarity of expression
If a supervisor in the sales department requests the help of the Personnel

director in a complex disciplinary mater, communication flow is said to be:
► A. Vertical
► B. Horizontal
► C. Lateral
► D. Diagonal.
Which of the following might inhibit upward communication?
► 1. Organizational Politics
► 2. Class perceptions
► 3. Employees aspirations
► 4. Lack of Trust
► 5. All of the above
’jargon’ means
► 1. Wordiness
► 2. Technical language of an occupational group.
► 3. Joint venture.
’Grapevine’ suggests
► 1. Formal communication
► 2. Non-verbal communication
► 3. Informal communication
Brief proposal should have ------------- summary.
► a- executive
► b- proper
► c- detailed
► d- accurate
Visual aids are helpful in-----------------.
► a- oral presentation
► b- written presentations
► c- both a and b
► d- none of the above
Proposals are ----------------, easily classified into research

proposals and business proposals.
► a- documents
► b- written communication
► c- plans
► d- sales presentations
The ----------------- method of oral presentation

involves significant preparation by the presenter.
► a- extemporaneous
► b- reading
► c- memorization
► d- impromptu
---------------- is used in a letter to emphasize a point or

to include a brief personal message.
► a- foot notes
► b- post script
.
► c- end notes
► d- all of the above
------------- provides a studied opinion on the value

or worth of something.
► a- Evaluation report
► b- Research report
► c- Feasibility report
When the audiences are receptive to the

message then it is recommended to use
► a- indirect approach
► b- direct approach
► c- persuasive request
The problem that occurs during the editing phase of a

document is called
► a- organizational problem
► b- functional problem
► c- both a and b
While using numbers in non scientific text, one should spell out numbers
which are--------.
► (a) less than fifty
► (b) less than one hundred
► (c) less than one thousand
► (d) None of above

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MIDTERM EXAMINATION
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, June 06, 2006
Please read the following instructions carefully before

attempting any of the questions:
question.
2. Do not ask any questions about the contents of this
examination from anyone.
a. If you think that there is something wrong with any of
the questions, attempt
it to the best of your understanding.
b. If you believe that some essential piece of information
is missing, make an
appropriate assumption and use it to solve the
problem.
c. Write all steps, missing steps may lead to deduction of
marks.
**WARNING: Please note that Virtual University takes

serious note of unfair means. Anyone found involved in
cheating will get an `F` grade in this course.
Question 1 2 3 4 5 6 7 Total
Marks
Actions speak louder than words”. Illustrate with reference to non-verbal

communication.
State whether True or False. When a statement is false, write what is correct.
i. Short sentences should average 15 to 20 words.

ii. A sentence fragment can be as short as one word.
iii. When using sentence structure for giving ideas emphasis, place the most
iv. important ideas in the dependent clauses.
v. The amount of emphasis given to an idea cannot be influenced by word
choice.
vi. For business messages the indirect plan of paragraph organization is
preferred.
Avoid needless jargon:
i. For the obtaining of the X-33 word processor, our firm will have to
accomplish the disbursement of funds to the amount of $ 6000. 2
ii. Give the paragraph unity:
The new manufacturing plant will open on November 29. The opening will be
marked by a special ceremony. Over 2,000 people will be employed in the
new plant. Business and community leaders will be invited to attend the
opening ceremony.

Select the correct form for writing dates in business writing.
► A. Mrs. Johnson completed her sales training on the 7 of April.
► B. Checks are mailed out on the 15th of September.
► C. The tryouts are scheduled for the twelfth.
► D. None of the above.
Select the correct form for writing dates in business correspondence
► A. 03/22/02
► B. 22 March, 2002
► C. June 3rd, 2004
► D. August 22, 2003
When an email message is sent from the production supervisor to the customer
who purchased the end product, this would be considered:
► A. external–operational communication
► B. internal-operational communication
► C. personal communication
► D. none of the above

Write an inquiry letter about an item or service you have seen advertised.
Choose something about which you want to learn more. Ask no fewer than
six questions and provide whatever explanations you think are necessary
to help your reader answer your questions fully.[Write as a prospective
buyer, not as a student]
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MIDTERM EXAMINATION
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Wednesday, May 09, 2007
Please read the following instructions carefully before attempting any

of the questions:
1. Attempt all questions. Marks are written adjacent to each question.
2. Do not ask any questions about the contents of this examination
from anyone.
a. If you think that there is something wrong with any of the
questions, attempt
it to the best of your understanding.
b. If you believe that some essential piece of information is
missing, make an
appropriate assumption and use it to solve the problem.
c. Write all steps, missing steps may lead to deduction of marks.
**WARNING: Please note that Virtual University takes serious note of

unfair means. Anyone found involved in cheating will get an `F` grade
in this course.

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12
Marks
Due to frequent emergence of various cell phones in market, your cell phone company,
'Classic Mobiles' is undergoing certain loss.
Your General Manager has asked you to give suggestions to increase the product sales.
Write a ‘proposal’ in response to your GM‘s instructions.
Choose the right option.
Buffer of a bad news should be---------.
► positive
► explanatory
► neutral
Acknowledgment responses from audiences are like --------------.
► nods
► frowns
► all of the above
Which of the following is most unequivocally an advantage of written (as opposed to oral)
communication?
► concreteness and permanence
► opportunity for feedback
► susceptibility to duplication

If a supervisor in the sales department requests the help of the Personnel Director in a
complex disciplinary matter, communication flow is said to be:
► vertical
► lateral
► horizontal
The problem that occurs during the editing phase of a document is called---------------.
► functional problem
► organizational problem
► both a and b
Write a note on Meeting Documents including Agenda, Formal and Informal Meeting
Minutes.
Also describe as to how they contribute to conduct a meeting.
Fill in the blanks with appropriate words.
________ the girls _________ boys were asked to take part in the game.
► Either .... or
► Whether .... or
► Both .... and
The highest mountain is not Mount Ophir, ___________ it?

► was
► is
► isn't
It rained _______________ June and into the first half of July.
► along
► over
► through
After the boys ________________ the rubbish, they were allowed to go for their recess.
► cear
► cleared
► had cleared
Her love for her son made her _______ to all his wrong-doings.
► bind
► blinded
► blinds
Connecting VU Students
FINALTERM EXAMINATION
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, August 15, 2006
Please read the following instructions carefully before attempting any of the
questions:
1. Attempt all questions. Marks are written adjacent to each question.
2. Do not ask any questions about the contents of this examination from
anyone.
3. If you think that there is something wrong with any of the questions,
attempt it to the best of your understanding.
4. If you believe that some essential piece of information is missing,
make an appropriate assumption and use it to solve the problem.
5. Write all steps, missing steps may lead to deduction of marks.
6. If the whole question is not visible, students should use the scroll
bar.
**WARNING: Please note that Virtual University takes serious note of unfair means.
Anyone found involved in cheating will get an `F` grade in this course

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14
Marks

How can informal communication contribute to the goals of formal

organization? And in what ways it is dangerous?
Consider yourself as branch manager of The Bank of Punjab, The Mall

Lahore. A customer has a complaint that he was not allowed to enter into
your bank as the doors were closing. He has the point that he had to make
an urgent and short transaction. The customer’s name is Mr. Ehsan Ali. Write
an appropriate letter of adjustment to him.
Choose the best of the following opening paragraphs of claim letters and
justify your choice by logical reasons.
In line with your policy on consumer satisfaction published in your recent

catalogue, I am requesting a cash refund of Rs.1200/- for a toaster I
purchased two weeks ago for cash. The reason I have directed this request
to your office is that your department manager said such a refund would not
be possible. (Written to the adjustment department manager).
Never in my life have I been treated so rudely as I was the other day in your
store, by two Jerks you call employees.
The way I was insulted gave me a good indication of what kind of people
you’re hiring these days and the standard of your store. I’m so mad I will
never go back to your store again.
In the past year I had ordered nearly Rs.5000/-in goods from your store, by
mail. Two weeks ago I came there in person and bought a grey overcoat. As
I was heavily loaded with packages, I asked the clerk to send the garment to
me by store delivery. When the overcoat arrived, I was busy and so did not
open the package until two days ago.

“Listening is the most underrated communication skill “argue by giving at

least 4 arguments “for” or “against “this
statement to prove your stance.
Fill in the blanks with appropriate words.
To create a memorable speech the subject of the speech should be related

to---------------.
► (a) Government’s needs.
► (b) Media’s needs
► (c) Audience’s needs
► (d) None of above
Which of the following should be essentially considered during speeches and

presentations?
► a- Dress
► b- Time
► c- Microphone
► d- None of above
-------------- is a nonverbal communication conveyed by posture

and movement.
► a- expressions
► b- body language
► c- nodding of head
Implication of a word or a suggestion separate from the usual definition

is called
► a- Denotation
► b- Connotation
► c- implementation.

Buffer of a bad news should be
► a- explanatory
► b- neutral
► c- positive
► d- negative
All seven C's can apply to
► a- Oral communication
► b- Written communication.
► c- Both of the above.

► d- None of the above.
Written defamation is called
► a- Slander
► b- Libel
► c- Written disagreeable opinions.
► d- None of above.
A semicolon is more --------- than the comma.
► a- Formal
► b- Informal
► c- Useful.
Salutations are used in
► a- memorandums
► b- Letters
► c- Informal speech.
►
d- None of above.
A visual consisting of parallel bars representing specific data is called
► a- Line graph
► b- Pictogram
► c- Bargraph

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ENG201 Business and Technical English Writing

Please read the following instructions carefully before

**WARNING: Please note that Virtual University takes serious

Total Marks: 40 Total Questions: 05

Question No. 1 Marks : 10

There is some wrong information in each of the following statements. Re-write by

i. A fundamental principle of communication is that the symbols the sender use to

Question No. 3 Marks : 15

Please send me pertinent information concerning the economic state, the

Question No. 4 Marks : 04

i. This act will not (effect, affect) my confidence in you.

ii. I am eager to (tell, advise) you that you have succeeded.

iii. (Continuous, Continual) rains are destroying the crops.

iv. We assure you (its, it's) a pleasure to do as you suggest.

Question No. 5 Marks : 05

Give short answer.

What is the difference between hearing and listening?

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, August 15, 2006

Please read the following instructions carefully before attempting any

For Teacher's use only

The paragraphs of Usman Ahmad’s memo got mixed up on the word

Subject: Quarterly Report on office furniture

Ashiana International is experiencing profitable growth pattern. In

Here are the results of my analysis of the international

The Ashiana International traded exceptionally well during the

At the same time marketing activity was strengthened by the

Question No: 2 ( Marks: 15 )

A software house is looking for a person having

Question No: 3 ( Marks: 1 ) - Please choose one

Look at these extracts from correspondence. What does the writer

In view of these circumstances, may we receive your assurance

► (a) Can give them a discount

► (b) Will ship before July 2

► (d) None of the above

Question No: 4 ( Marks: 1 ) - Please choose one

Would you be kind enough to inform us whether the price you

They want us to let them know----------

► (a) If we are providing a year’s free service

► (b) How much our service costs

► (c) How much the units will cost

► (d) None of the above

Question No: 5 ( Marks: 1 ) - Please choose one

We would like you to provide us with a detailed specification

They want us to let them know if ------------

► (b) If we have consulted their managers about

► (c) As much as possible about the machine

► (d) None of the above

Question No: 6 ( Marks: 1 ) - Please choose one

It appears that there may have been some

They want us to let them know if there is an error

► (a) quotation ER889

► (b) quotation ER887

► (c) Quotations ER889 and 887.

► (d) None of the above

Question No: 7 ( Marks: 1 ) - Please choose one

Bearing in mind the difficulties you are having

They want us to let them know---------

► (a) What difficulties we are having

► (b) What components we are obtaining

► (c) When the goods will be delivered

► (d) None of the above