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not be shutdown.
21 When users dial up the internet via the modem, the speed rate is slow.
22 Linux Operating system can not be started when the modem is plugging in.
23 When I want to do data operation, what is the mean of fail code 31?
24 When I want to do Data Connection, what is the mean of fail code 619?
25 When I want to do Data Connection, what is the mean of fail code 629?
26 When I want to do Data Connection, what is the mean of fail code 633?
27 When I want to do Data Connection, what is the mean of fail code 651 or 777?
28 When I want to do Data Connection, what is the mean of fail code 678?
29 When I want to do Data Connection, what is the mean of fail code 680?
30 When I want to do Data Connection, what is the meaning of fail code 720?
31 When I want to do Data Connection, what is the mean of fail code 656?
32 When I want to do Data Connection, what is the mean of fail code 797?
33 The temperature of modem
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l Right click at the USB Mass Storage Device. Select Uninstall as figure
shown below.
l After Uninstalling, computer will reinstall the driver again. Below message
will prompt up.
3. Re-plug the USB MODEM into the computer, if the system run ok, that
means some software or service conflict with USB Modem. You can
start the service one by one to find which conflict with the USB
MODEM. And then you can solve the problem by uninstalling the
software.
4. If you disable all service, but the problem is still on. Please contact
2008-04-28 HUAWEI Confidential Page7, Total20
Check the ports in Device Manager. The USB Modem is in the same port
with another device, which blocks the USB Modem from being detected.
3. In “COM Port Number”, select another port not in use. And then click
OK.
1) Weak Signal
l Make a comparison test at the Strong Signal section.
2) Configuration failure of the APN
l Check the configuration of the APN in the Dashboard, make sure there is
no add-configuration which has been set.
l Set the APN correctly, disable the add-configuration.
1) Unplug the modem when CD-Rom is running, plug it again may has the
“!”(especially windows2000)
l Unplug the modem, wait for 5 seconds, and then re-plug.
l If fail, unplug the modem and reboot computer, then re-plug the modem.
1) Windows failure
l Unplug the modem.
l If fail, reboot the computer.
2) The alternation between PC and SCSI is abnormal.
l Make a test with the latest firmware.
l Uninstall the virtual CD-ROM, or update the firmware by the latest one.
l This issue has been seen on a number of laptops running Norton internet
security. Exact versions of this are not yet known and the only known
solution is to disable Norton however this has not worked in 100% of
cases.
l On XP, Disable qpservice from the services list (Start - control panel -
Admin tools - services)
l On Vista, Disable HP Quick play service from the services list
This Service controls the Quick play buttons situated above the keyboard
on the laptop and allow the user to quickly start, stop and control media
files. Disabling this service stops these keys from functioning however it
does allow the EG162G to function perfectly. This has resolved 100% of
cases seen on HP Pavilion laptops. (Vista & XP)
1) Vista only:
l Check the size of the file \** \windows\inf\infcache.1.
l If the size of it is only a few KB. Please install the patches of Windows
Vista:
Windows6.0-KB937187-x86.msu
Windows6.0-KB937187-x64.msu.
Reboot your PC.
And you can get the patches from us
2) Vista only:
l Check if the file \**\windows\inf\usbstor.inf exists, if NOT, find the
unrecognized device mostly showed as “Huawei mobile” and manually
update the driver.
l Select the device in device manager and Click the right button of your
mouse-update driver and then manually select the driver in folder \mass
storage you get from us.
l Reboot your computer.
l If the modem still cannot autorun, then manually install the driver in the
folder \CDROM, then reboot.
You can get the driver from us.
When plug the modem to computer, the operating system can not be
started.
l Update the firmware to the latest one.
The SIM card which set USB Modem need decode of PUK.
You dial-up with Windows program while you dialing-up with another
customer software.
When EG162G works, it will heat and the temperature will go up, although
the heat is in safe area, make sure to give out the heat and babies and children
are prevented.
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