Professional Documents
Culture Documents
Joha Rahman
http://pramugari.info/
INTRODUCTION
The main responsibility of a flight attendant is to
ensure the safety and security of the flying
passengers.
The added responsibilities depend on the airlines,
and it can include the serving food and beverages,
inflight sales and attending to the needs of the
passengers.
This means that, even if there is no inflight
services, flight attendants are still required in a
flight.
MEASURE OF PERFORMANCE
Measuring the performance of the flight attendant
has been a subject of debates.
It is difficult to measure the performance, as the
outputs are not directly observable.
One of the easiest way is to base it on passengers
complaints and commendable letters.
The test and assessment can be included as the
crews are required to undergo retraining annually.
Using this simple method, every crew is
considered as getting the “normal” performance
unless proven otherwise.
REPORTING STRUCTURE
The reporting structure varies according the airline. A typical
structure can be:
a. Junior flight attendant – He or She operates on smaller aircraft like
B737.
b. Senior Crew – Operate on Bigger wide body aircrafts like B747.
c. Leading steward/stewardess – The crew in charge in a flight for a
small aircraft.
d. In flight supervisors – The crew in charge in a flight on a bigger
aircraft like B747
e. Fleet Controller – This is an office Job in charge of all the flights for
a specific group of aircraft. A fleet controller for B747 is responsible
for the operation and quality of all the services on B747 flights.
MAIN ACTIVITIES
Blog site:
http://pramugari.info/2011/01/job-of-
cabin-crew/