Professional Documents
Culture Documents
B. Ray*
Human beings are the most important In order to own the system they have to actively
resources in health care. Machines and gadgets participate in designing it. While doing so a
which are integral parts of health care require cross functional team across various sections
the human touch, expertise, and commitment brings about greater effectivity and cohesion
for their full utility and application in delivery than an intra departmental team. Some of the
of health care. Therefore planning of human examples of such teams are given under the
resources is the key to any health care following headings :
provision. The objective of human resource
(HR) policy is to a) attract, recruit, retain and (i) Design/organise formal/informal,
develop competent personnel and b) create a temporary or long term units (teams).
continuously learning health care organisation.
Infection control team, waste
I. TARGET HUMAN RESOURCES management team and quality improvement
IN HEALTH CARE (QIP) team are some of the examples that have
been doing good quality work in Tata Main
The patient unquestionably is the focus Hospital.
of all health care personnel. While doctors,
nurses, hospital attendants, technologists, (ii) Encourage and motivate innovation
clinical assistants and pharmacists are directly through quality circle (QC), value
involved in providing OPD and ward care, engineering (VE) and suggestions.
administration, public relation, security,
catering, laundry, electronics, civil, electrical There are over 104 quality circles actively
and air conditioning maintenance are involved functioning in TMH. These are small circles of
in supporting the former for providing safe five members picked up from supervisors and
health care. Planning needs to be done for all workers who take small local problems and
these personnel and not only for the direct care solve them with organisation’s support.
givers. Employees are encouraged to do cost savings
without affecting the quality through intra or
II. IMPROVEMENT OF HUMAN inter departmental teams. Suggestions are
RESOURCES encouraged from the employees and wherever
appropriate those are implemented.
This is done through three ways such as
a) Work system, b) employee education, (iii) Encourage higher learning, give them
training and development, and c) employee higher responsibilities and help them
well being and satisfaction. identify their training needs.
III. CONCLUSION
(ii) Work climate : Every employee needs to be
provided with certain awareness programmes A satisfied human resource is valuable
and facilities for him or her to feel “proud and and has no alternative. Human beings’ needs
being looked after” by the organisation. AIDS are dynamic and therefore to satisfy those the
awareness programme, cooperative society, health care organisation has to be dynamically
injury on duty (IOD) facility, subsidised (no thinking. Only then our most important
profit - no loss) canteen facility, academic customer, the patient, can get his just need
activity and library are some of the measures fulfilled. Employee's growth and development
TMH has provided to improve the work should be the result of both the employer’s
climate. responsibility and the employee’s initiative.
Appropriate timely rewards and recognition go a
(iii) Employee’s satisfaction: This is not an easy long way in retaining a motivated employee.
area to tackle. There are few hospitals where Inspite of providing all the help and resources if
most of the employees are satisfied. Human certain human resources can’t be moulded to
mind is not satisfied with what it has achieved fit into the organisation’s needs, the
and therefore to expect that employees will organisation should not hesitate to leave them
be satisfied with certain facilities is far from behind. Tata’s H.R philosophy “attract good
being true; however the organisation must people, retain the better people and advance
collect feedbacks through formal/informal the best people” is a right step in this direction.
assessment methods and relate these findings to It may appear a bit harsh but at present it
identify improvement priorities. This will at appears to be the only scope for a fast changing
least make the employees feel that health care organisation.
management is sincere
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