Mba 1

Total No. of Questions : 6] [Total No.
of Pages : 4
P583 [3775] - 104
M.B.A.
104 : STATISTICAL & QUANTITATIVE METHODS
(Sem. - I) (2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions to the candidates :
1) Hand writing should be neat & clear.
2) Question No. 1 & Question No. 4 are compulsory.
3) Answer any one question from Question No. 2 and 3 and answer any one
question from Question No. 5 and 6.
4) Use of electronic calculators and statistical tables are allowed.
5) Figures to the right indicate full marks.
Q1) a) State the merits and demerits of Median. [5]

b) For the data about the heights of boys and girls studying in a college [5]
Boys Girls
Number 375 85
Avg. height 67.5 64
Variance 10 6
i) Which group has more consistent heights?
ii) What is combined standard deviation of the heights?
c) Probability that a man will be alive 5 years hence is 0.35 and probability
that his wife will be alive 5 years hence is 0.42. Find the probability that
5 years hence [5]
i) Only wife is alive.
ii) Exactly one of them is alive.
iii) None of them is alive.
1
d) In a certain factory turning out rator blades there is a small chance
400
for any blade to be defective. The blades are supplied in a packet of 10.
In 100 packets find the expected number of packets containing [5]
i) No defective.
ii) Atleast 2 defectives.
P.T.O.
Q2) a) Estimate X2 when X1 = 58 & X3 = 52.2 for the data given below. [8]
X1 = 55.9 X 2 = 51.48 X 3 = 56.1

σ 1 = 2.25 σ 2 = 4.3 σ 3 = 4.4
r12 = 0.578 r13 = 0.581 r23 = 0.974
b) Give various measures to find association of attribute and find association
between tea drinkers & smokers. 73 are tea drinkers out of 88 people.
Out of 43 smokers 3 are non tea drinkers. [7]
Q3) a) A set of examination marks is approximately normally distributed with

a mean of 75 marks & standard deviation of 5. If top 5% of the students
get grade A and bottom 25% get grade F. What is the marks of lowest A
and highest F. [8]
b) Find correlation between husbands age (Y) and wife’s age (X) from the
following data
X 29 18 22 27 27 28 21
Y 36 23 28 28 31 35 25 [7]
Q4) a) The wholesale company has three warehouses from which supplies are
drawn for four retail customers. The company deals in a single product,
the supplies of which at each warehouse are [8]
Ware house No Supply (units) Customer No. Demand units
1 20 1 15
2 28 2 19
3 17 3 13
4 18
Conveniently total supply at the ware houses is equal to total demand
from the customer. The following table gives the transportation costs
per unit shipment from each ware house to each customer.
Ware house Customer
1 2 3 4
1 3 6 8 5
2 6 1 2 5
3 7 8 3 9
Determine the allocation to minimize overall transportation cost.
[3775] -104 2
b) Solve the following game [7]
Player B
b1 b2 b3 b4 b5
a1 3 5 4 9 6
Player A a2 5 6 3 7 8
a3 8 7 9 8 7
a4 4 4 8 5 3
c) Modern Bakery keeps the stock of the popular brand of cake. Previous
experience indicates the daily demand as given below.
Daily demand 0 10 20 30 40 50
Probability 0.02 0.19 0.16 0.45 0.13 0.05
Estimate average balance stock, if the owner of the bakery descides to
make 30 cakes every day. Use following random numbers
47, 88, 15, 91,57, 67, 11, 54, 60, 89 [5]
Q5) a) The past experience shows that the number of copies of a book in demand
are between 25 and 30 copies. Some agency purchases such unsold copies
for Rs. 35. The vendor purchases the copies at Rs. 83 each and sales
them at Rs. 110 each.
Find the number of copies to be kept in stock using EMV criteria if
probability of demand are known as
Demand 25 26 27 28 29 30
Probability 0.05 0.10 0.30 0.32 0.16 0.07 [8]
b) Find the quantity of each type of chair to be produced to maximize profit
x → Quantity of chairs of type A
y → Quantity of chairs of type B.
using following constraints
6x + 4y ≤ 3600, 2x + 4y ≤ 2000, 4.6x + 4y ≤ 3600, x ≤ 500, y ≤ 400
x, y ≥ 0. [7]
[3775] -104 3
Q6) a) In a railway marshalling yard goods train arrive at a rate of 30 trains per
day. Assuming that the inter arrival time follows an exponential
distribution and the service time distribution is also exponential with an
average 36 minutes calculate the following
i) Mean queue size
ii) Average time the train spends in yard.
iii) Probability that queue size exceeds 10.
iv) Probability that system is idle. [8]
b) The Head of the department has five jobs A, B, C, D, E & five
subordinates V, W, X, Y, Z. The number of hours each man would take
to perform each job is as follows.
V W X Y Z
A 3 5 10 15 8
B 4 7 15 18 8
C 8 12 20 20 12
D 5 5 8 10 6
E 10 10 15 25 10
Find the optimum allocation of jobs to the subordinates. [7]

[3775] -104 4
Total No. of Questions : 7] [Total No. of Pages : 1
P584 [3775] - 105
M.B.A. - I
105 : LEGAL ASPECTS OF BUSINESS
(2008 Pattern)
1) Q.No. 1 is compulsory.
2) Attempt any 3 questions from remaining questions.
Q1) a) Define contract. Explain essentials of valid contract. [15]

b) Explain the meaning of Free consent and explain the circumstances when
the consent is not free. [10]
Q2) Explain in detail legal provisions relating to rights of unpaid seller. [15]
Q3) What is negotiable instrument? What are the various types of Negotiable
Instrument. [15]
Q4) What is Memorandum of Association? Explain the contents of Memorandum

of Association. [15]
Q5) Define Consumer. Explain rights of consumers. [15]
Q6) Define Digital signature. Explain its importance in todays world. [15]
Q7) Write short notes (Any 3) [15]

a) Trade mark & designs.
b) Caveate Emptor.
c) Holder & Holder in due course.
d) Duties & liabilities of Agent & principal.

P585 [3775] - 106
M.B.A.
(106) BASICS OF MARKETING
(Sem. - I) (2008 Pattern) (Backlog)
1) All questions carry equal marks.
2) Solve any five questions.
Q1) Discuss various approaches to marketing in detail. Also explain the concept -
“Marketing Myopia”.
Q2) Explain the significance of Segmentation, Targeting and Positioning (STP)

strategies in marketing.
Q3) “Buyers behaviour is unpredictable, yet it is worth studying” - Give your

opinion. Also discuss various factors that influence Consumer Buying
Behaviour.
Q4) Describe various types of Marketing Organisations in detail & explain their
suitability.
Q5) Define marketing. Compare traditional marketing & modern marketing

concepts & explain any 2 core concepts of marketing.
Q6) What is the significance of designing right marketing mix & altering it from
time to time? Explain with the help of suitable examples.
Q7) Write short notes on (Any Two) :

a) Marketing Control.
b) PEST Analysis.
c) 5-step buying model.
d) Ethics in marketing.

P586 [3775] - 201

M.B.A.
(201) MARKETING MANAGEMENT
(2008 Pattern) (Sem. - II)
Instructions:
1) Question No. 1 is compulsory.
2) Attempt any FOUR questions out of remaining.
1 ) Nirmal Food Processing (P) Ltd. is a leading and successful company in

various processed food products. It acquired a sick unit of packaged drinking
water manufacturer. Design a promotion mix for this newly acquired brand of
packaged drinking water.
2 ) Pricing is the most important P among all Ps - Discuss.
3 ) Physical distribution is the backbone of any business. - Explain with

examples.
4 ) Explain the extended Ps of marketing with relevant examples.
5 ) Define branding. State its purpose and significance.
6 ) Discuss the Product Life Cycle (PLC) and explain with examples, how a
product is managed in different stages of PLC.
7 ) Write short notes (any two):
) Test marketing of a new product.
b) Wholesaling.
c) New trends in packaging.
d) Portfolio analysis.
*****
P587 [3775] - 203

M.B.A. (Sem. - II)
203 : HUMAN RESOURCE MANAGEMENT
(2008 Pattern)
Instructions:
1) Attempt any five questions.
1 ) Define HRM and explain the duties and responsibilities of HR manager in

changing economic environment.
2 ) Explain the difference between recruitment and selection. Discuss the process
of selection in detail.
3 ) What is training and development? Explain the various methods of training in
detail.
4 ) Explain performance appraisal and discuss the modern methods of

performance appraisal.
5 ) Compensation management plays a vital role in various aspects of HRM.
Discuss.
6 ) What is Kaizan? How can organizational effectiveness be improved through
implementation of Kaizan?
7 ) Write notes on (any two):
) Superannuation.
) Dismissal and discharge.
) Succession planning.
) Suspension and termination.
*****
P589 [3775] - 206

M.B.A. (Sem. - II)
(206) MANAGEMENT INFORMATION SYSTEMS
(2008 Pattern)
Instructions:
1) Question No. 1 Question No.7 is compulsory.
2) Solve any FOUR questions from remaining.
3) Figures to the right indicates full marks.
1 ) Draw report layouts for the following and elaborate the use of these reports in
the process of decision making.
a) Dealer wise - product - wise sales report.
b) Pay sheet.
c) Pending purchase orders (item-wise) [15]
2 ) What is competitive advantage? Explain the use of information for competitive
advantage. [10]
3 ) Define information. Explain factors used in deciding quality of information.[10]
4 ) Define DSS. Explain various components of DSS. [10]
5 ) Define information technology and explain various components of IT in detail.

[10]
6 ) Explain the knowledge based expert system in detail. [10]
7 ) Write short notes (any three) [15]
) Types of computer network.
b) Data mining.
c) CASE Tools.
d) Geographical Information Systems.
*****
[3717]-520 -2-
Total No. of Questions : 7] [Total No. of Pages :2
P593 [3775] - 304

M.B.A.
(303 B) ADVANCED FINANCIAL MANAGEMENT
(2008 Pattern)
Instructions:
2) Use of electronic pocket calculator is allowed.
1 ) How are fixed assets valued under accounting standard 10?
2 ) Explain the assumptions and implications of the NI approach and the NOI
approach of capital structure.
3 ) Write short notes:

a) Walters valuation model of dividend.
b) Modigliani - Miller irrelevance theory of dividend.
4 ) A proforma cost sheet of a company provides the following data:

Costs (per unit): Rs.
Raw materials 52
Direct labour 19.5
Overheads 39
Total cost (per unit) 110.5
Profit 19.5
Selling price 130
The following is the additional information available:
Average raw material in stock: one month, average materials in process: half a
month. Credit allowed by suppliers: one month; credit allowed to debtors:two
months. Time lag in payment of wages: one and a half weeks . Overheads: one
month. One fourth of sales are on cash basis. Cash balance is expected to be
Rs.1,20,000.
P.T.O.
You are required to prepare a statement showing the working capital needed
to finance a level of activity of 70000 units of output. You may assume that
production is carried on evenly throughout the year and wages & overheads
accrue similarly.
5 ) Adventure Ltd. is considering two mutually exclusive machines X and Y. The

company uses a certainty equivalent approach to evaluate the proposals. The
estimated cash flow and certainty equivalents for both the machines are as
follows.
Machine X Machine Y
Year Cash flow Cer.Eq. Year Cash flow Cer. Eq.
0 (30000) 1.00 0 (40000) 1.00
1 15000 0.95 1 25000 0.90
2 15000 0.85 2 20000 0.80
3 10000 0.70 3 15000 0.70
4 10000 0.65 4 10000 0.60
Which machine should be accepted, if risk - free discount rate is 5%.
6) is economic value added approach? In what respects it is considered

superior to the accounting approach of determining profits. Explain with suitable
examples.
7 ) The analysis of Cash flow statement in any organization can be useful to the
management. Elucidate the statement.
*****
[3775]-304 -2-
P594 [3775] - 306

M.B.A. (Sem. - III)
(303 D) INVENTORY MANAGEMENT AND MATERIAL
REQUIREMENTS PLANNING
(2008 Pattern) (New Syllabus)
Instructions:
1 ) Explain the concept of inventory and discuss the need for inventory in a
manufacturing organization. Eventually organizations will be able to work
without any stock at all. Do you believe this to be true? Justify your response.
2 ) The aim of inventory management can be summarized as achieving a specified

level of customer service at a minimum cost.Comment.
3 ) Explain with an example how the demand for an item is estimated for
independent demand inventory method.
4 ) Demand for an item is constant at 40 units per week. The economic order
quantity is calculated to be 100 units. What is the reorder level if lead time is
constant at 4 weeks? What is the effect of adding some margin of safety and
raising the reorder level by 10 units/. What happens if the lead time (a) falls to
2 weeks or (b) rises to 6 weeks.
5 ) Explain the concept of MRP. What are the main outputs from MRP?
6 ) Distribution resource planning is based on the mistaken view that deliveries to

customers can be planned with the same certainty as operations in production.
Can DRP ever work as well as MRP.?
P.T.O.
7 ) What is JITs view of the relationship between customers and suppliers? If
you were in a hospital and a patient is needing a blood transfusion,would you
have used an independent demand method of controlling stocks of blood or
just - in - time system? What does your answer tell about JIT in other
organizations?
8 ) Write short notes on (any three):

a) Bill of materials.
b) Factors influencing make or buy decisions.
c) Excess inventory: A roadblock to World - Class manufacturing.
d) Evaluation of performance of materials function.
e) Vendor managed inventory.
*****
[3775]-306 -2-
P596 [3775] - 308

M.B.A (Sem. - III)
(303 F) INTERNATIONAL MARKETING
(International Business Specialisation)
(2008 Pattern)
Instructions:
1) Attempt any FIVE questions.
1 ) a) Compare and contrast International Marketingwith Domestic

Marketing.
b) Discuss the Underlying Forces of international marketing.
2 ) Global marketing environments are extremely dynamic and often hard to
predict. Explain various global marketing environments based on this
statement.
3 ) Discuss Joint venture and Wholly owned subsidiary as an international
market entry strategy.
4 ) Elaborate upon various distribution alternatives available in International
Marketing.
5 ) Explain various Global product strategies in detail.
6 ) Explain Letter of credit and its various types in detail.
7 ) Write short notes on (any two):
) Challenges to Global Marketing Research.
b) Push and Pull strategies in international Promotions.
c) Limitations of Global Marketing.
d) INCOTERMS.
*****
P587 [3775] - 203

M.B.A. (Sem. - II)
203 : HUMAN RESOURCE MANAGEMENT
(2008 Pattern)
Instructions:
1 ) Define HRM and explain the duties and responsibilities of HR manager in

changing economic environment.
2 ) Explain the difference between recruitment and selection. Discuss the process
of selection in detail.
3 ) What is training and development? Explain the various methods of training in
detail.
4 ) Explain performance appraisal and discuss the modern methods of

performance appraisal.
5 ) Compensation management plays a vital role in various aspects of HRM.
Discuss.
6 ) What is Kaizan? How can organizational effectiveness be improved through
implementation of Kaizan?
7 ) Write notes on (any two):
) Superannuation.
) Dismissal and discharge.
) Succession planning.
) Suspension and termination.
*****
P598 [3775] - 311
M.B.A.
COMPUTER SPECIALIZATION
(304 C) : Relational Database Management System
(2008 Pattern)
Instructions:
2) Attempt any FIVE from Q.No. 2 to Q.No. 7.
1 ) Normalize the following upto 3NF [20]
Functional Shipping Corporation Ltd.

Invoice
Invoice No. Consignee Name :

Date : / / Consignee Address :
Consignor Name :
Consignor Address :
Vessel No.: From : To :

Port of Loading : Date of Loading : / /
Destination :
Consignment Details :
Sr. No. Description UOM Qty in Pack Packing Type Gross Weight
Net Weight :
Dispatchers Signature Receivers Signature
P.T.O.
Q2) a) Explain relational model in detail. [5]
b) Explain RDBMS Architecture. [5]
Q3) a) Explain difference between DBMS and RDBMS. [5]
b) Explain Aggregate Functions in SQL. [5]
Q4) Explain Set Operations in SQL with examples. [10]
Q5) Explain Dr. Codds RDBMS rules. [10]
Q6) Write short notes on (Any Two) [10]
a) Database user.
b) Network data model.
c) Different data types in SQL.
Q7) Solve the following queries in SQL (Any Five): [10]
Tables:
a) Project: (Project code, title, time duration, place)
b) Contractor (Contractor code, name, address, city, ph.no, deposit amount)
c) Work contract (Project code, contractor code, workers)
Solve:
a) List all Contractors from Mumbai city.
b) Display all Contractors working on Over bridges project.
c) How many Contractors have more than 475 workers?
d) Change Contractor name for the project code OB2009101.
e) List all Contractors with deposited amount more than Rs. 10,00,000/-
f) Insert a new record in Contractor table.
g) List all projects with time duration more than 2 years.
*****
[3775]-311 -2-
P559 [3775]-52
M.B.A.
203 : HUMAN RESOURCES MANAGEMENT
Instructions to the candidates:
Q1) Define the term HRM with its evolution and importance. [14]
Q2) Elaborate the concept of Manpower planning followed by recruitment and

selection process. [14]
Q3) Discuss performance Appraisal Management and following methods of

P.A.system. [14]
a) Critical incident method.
b) Straight ranking method.
c) M.B.O.
Q4) Discuss the concept of Job Description, Job Enlargement Job Enrichment
and Job Rotation. [14]
Q5) Discuss importance of Training and Development in modern industrial world

with its need of objectives. [14]
Q6) Define TQM. How does productivity increase due to TQM. [14]
Q7) Write short notes (any two) : [14]

a) Succession planning.
b) Career planning.
c) Golden handshake.
d) Grievance procedure.
e) Retention of manpower.
zzzz
P569
[3775] - 47
M.B.A.
HUMAN RESOURCE MANAGEMENT
(305 E ) Personnel Administration - Application & Procedure
(2005 Pattern)
Time : 3 Hours] [Max. Marks :70
1) Q.1 is compulsory.
2) Out of the remaining attempt any three.
3) Figures to the right indicate maximum marks for that question.
Q1) a) Enumerate the provisions regarding canteen & Creche under Factories
Act, 1948 . [15]
b) What is the role of security officer in Housekeeping & safety in industry?
[10]
Q2) Differentiate between Personnel Management and Personnel Administration.
[15]
Q3) Draft a suspension order for a maintenance worker. [15]
Q4) Calculate gratuity payable to following 3 employees. [15]

Employee Last salary Service
per month completed years
A Rs.15,000/- 30
B Rs.27,000/- 27
C Rs.42,000/- 22
Q5) Draft a letter to the Govt. Labour officer justifying dismissal of a workman.[15]
Q6) Write short notes on any three : [15]

a) Personnel Audit .
b) Retrenchment compensation.
c) Warning .
d) Profession Tax.
zzzz
P570
[3775] - 52
M.B.A.
(402) : INTERNATIONAL BUSINESS MANAGEMENT
(2005 Pattern) (Sem. - IV)
1) Section II is compulsory .
2) Attempt any three questions from Section - I .
3) Each question from Section - I carries 15 marks and Section - II (case study)
carries 25 marks.
SECTION - I
Q1) Explain the factors which drive a firm to go abroad.
Q2) Explain the term globalization. Explain different organizational models used in
international business .
Q3) What are the causes of political risk that may impact a firm ? What are the
different means adopted by companies to deal with the political risks in
international business ?
Q4) Explain the different entry modes in an international market with their advantages
and disadvantages .
Q5) Short notes (Do any three):
a) IMF.
b) ASEAN.
c) Impact of culture on international business .
d) Dumping.
e) Balance of Trade.
P.T.O.
SECTION - II
Q6) Case Study
Human Rights Protection

Reebok, the well-known athletic shoe multinational, gets its products contract
manufactured by independent firms in the developing countries. The MNC,
which gives importance to low cost and high quality, is also concerned with
human rights protection and requires its suppliers to follow the following
human rights standards.
Nondiscrimination:
Reebok will seek business partners that do not discriminate in hiring and
employment practices on grounds of race, colour, national origin, gender,
religion, or political or other opinion.
Working hours/overtime :
Reebok will seek business partners who do not require more than 60-hour
work weeks on a regularly scheduled basis, except for appropriately
compensated overtime in compliance with local laws, and we will favour
business partners who use 48 hour work weeks as their maximum normal
requirement.
Forced or compulsory labour:
Reebok will not work with business partners that use forced or other
compulsory labour, including labour that is required as a means for political
coercion or as punishment for holding or for peacefully expressing political
views, in the manufacture of its products. Reebok will not purchase materials
that were produced by forced prison or other compulsory labour and will
terminate business relationships with any sources found to utilize such labour.
[3775]-52 -2-
Fair wages :
Reebok will seek business partners who share their commitment to the
betterment of wage and benefit levels that address the basic needs of workers
and their families so far as possible and appropriate in light of national practices
and conditions.
Reebok will not select business partners that pay less than the minimum wage
required by local law or that pay less than prevailing local industry practices
(whichever is higher)
Child labour :
Reebok will not work with business partners that use child labour. The term
child generally refers to a person who is less than 14 years of age, or younger
than the age for completing compulsory education if that age is higher than
14. In countries where the law defines child to include individuals who are
older than 14, Reebok will apply that definition.
Freedom of association :
Reebok will seek business partners that share its commitment to the right of
employees to establish and join organizations of their own choosing. Reebok
will seek to assure that no employee is penalized because of his or her non -
violent exercise of this right. Reebok recognizes and respects the right of all
employees to organize and bargain collectively.
Safe and healthy work environment :

Reebok will seek business partners that strive to assure employees a safe and
healthy workplace and that do not expose workers to hazardous conditions.
Questions
a). Discuss the human rights protection endeavors of Reebok.
b). What are its implications for the developing country suppliers? Will these
standards pose a problem for the suppliers? In what ways will these
standards benefit the suppliers in particular, and developing country
industrial sector in general?
zzzz
[3775]-52 -3-
P571
[3775] - 54
M.B.A. (Sem. - IV)
SERVICES MARKETING
404 A : Marketing Specialization
(Backlog - 2005 Pattern)
1) Solve any FIVE questions.
Q1) Discuss the significance of Customer Satisfaction Measurement in service

sector. How will you conduct a Customer satisfaction study for a Five-Star
Hotel?
Q2) Customers of services do not change brand frequently as compared to

that of Goods - Do you agree with this statement? Justify your answer.
Q3) Discuss the difference between Goods & services. Also explain unique features
of services and challenges in marketing of services due to these features.
Q4) Explain the role of service employees in customer satisfaction. What measures
are used by service firms to motivate their service employees?
Q5) What is service Blueprinting? Explain the concept with suitable examples.
Q6) Critically evaluate the role of Physical Evidence in services marketing.

a) Service Profit Chain.
b) Pricing of Services.
c) Classification of Services.
zzzz
P601
[3775] - 316
M.B.A. (Sem. - III)
ADVANCE FINANCIAL SERVICES (305 B)
Finance Specialization
(2008 Pattern)
Q1) “Stock exchanges are the nerve centre of capital market”. Discuss.
Q2) Explain the various instruments dealt with in the money market.
Q3) What is the role of BSE in the growth of Indian capital market?
Q4) What is the concept of ‘merchant banking’? What services are offered by
merchant bankers?
Q5) Bring out the differences between leasing and hire purchasing.
Q6) Explain in details the SEBI guidelines for mergers & acquisitions.
Q7) Write short notes (any two) :

a) CRISIL.
b) e-trading.
c) ADRs & GDRs.
d) Commercial Papers (C.P.).
vvvv
P602
[3775] - 317
M.B.A.
(305 C) VISUAL BASIC AND ORACLE
(2008 Pattern) (Sem. - III)
1) All questions are compulsory.
2) Write your assumptions.
3) For solving queries, use exact column names.
4) Figure to the right indicate full marks.
Q1) Consider the following tables to solve the following queries (any 5) [10]
EMP (eno, ename, dob, gender, sal, deptno, city)
Dept (Deptno, Deptname)
a) Create the emp table with constraints.
b) Display total number of male employees.
c) Display the list of employees working in sales dept.
d) Delete the records of employees whose name starts with ‘A’.
e) Display emp details whose salary is between 5000 - 15000.
f) Display emp details along with dept name.
Q2) Write a PL/SQL program to accept a number and print its factorial. [10]
Q3) Write short notes on the following (any 4) : [16]

a) Joins.
b) Views.
c) String functions in SQL.
d) Locks in oracle.
e) Data types in oracle.
P.T.O.
Q4) Explain the properties (any 5) : [10]
a) Strech property of Image.
b) Max property of vertical scroll bar.
c) Caption of command button.
d) Value of check box.
e) Auto size of label.
f) Interval of timer.
Q5) Write an ADO code for performing the following operations on Book Table
with fields :
Bookno, Bookname, author, price :
Add, Edit, Delete, view, first, next, last, previous. [12]

a) Date functions in VB.
b) Arrays in VB.
c) Dialog Boxes in VB.
d) Cursor Types in VB.
vvvv
[3775]-317 2
P603
[3775] - 318
M.B.A.
305 D : SUPPLY CHAIN & LOGISTICS MANAGEMENT
(Production & Material Specialization)
1) Answer any five questions.
Q1) Supply chains have been described as an extended enterprises. What does
that description means? What challenges are presented by this concept?
Discuss.
OR
Discuss how supply chain management decisions impact the ability to excel
in certain dimensions as given below :
a) Conformance to requirements.
b) Product selection.
c) Value added services.
d) Price.
Q2) Explain the logistics-manufacturing interface that exists in an organization.

Discuss the customer service issues at the logistics manufacturing interface.
Q3) Explain the role of IT in information system integration for supply chains.
Discuss considerations for supply chain information system design.
P.T.O.
Q4) Explain the role of inventory in meeting supply chain objectives. Discuss
some of the inventory management practices organization adopt for efficient
supply chains with suitable examples.
Q5) State the meaning and objectives of protective packaging. Discuss the
relationship of protective packaging with :
a) Selection of mode of transport.
b) Logistics cost.
c) Customer.
Q6) Why documentation is important in transport administration and transport

functionality? Justify with suitable examples.
Q7) Discuss “Operational integration creates value in supply chain management”.
Q8) Write short notes on any two of the followings :

a) ERP and supply chain management.
b) Material handling.
c) Enterprise facility network.
d) Evolution of world class supply chains.
vvvv
[3775]-318 2
P604
[3775] - 319
M.B.A.
HUMAN RESOURCE MANAGEMENT
305 E : Personnel administration - application & Procedure
(2008 Pattern)
2) Out of remaining attempt any three.
3) Figures to the right indicate max marks for that question.
Q1) a) Define personnel administration. What are its objectives? [15]

b) What is absenteeism? How to improve attendance? [10]
Q2) Explain the concepts of Fair Wage, Minimum Wage & Living Wage. [15]
Q3) Draft an Appointment letter for HR officer. [15]
Q4) Draft a warning letter for disobeying lawful & reasonable order of a superior.
[15]
Q5) Mention the circumstances in which an employee is disqualified from

receiving bonus. [15]

a) Personal file.
b) Promotion.
c) Discipline in industry.
d) ESI Returns.
vvvv
P605
[3775] - 320
M.B.A.
305 F : ENVIRONMENT & GLOBAL COMPETITIVENESS
2) Attempt any Four questions from the remaining.
Q1) Define the term ‘Competitiveness’. Explain its nature & scope in detail.[10]
Q2) Explain the factor Endowment Theory of International Trade. [15]
Q3) Explain the impact of geographical aspects on International Business and

the determination of business strategies. [15]
Q4) What do you mean by commercial Geography? Explain the nature,

importance and significance of commercial geography. [15]
Q5) Explain the competitive Advantage Theory given by Michel Porter. [15]
Q6) Write short notes (any 3) : [15]

a) Borderless World Concept.
b) Global Dynamic Forces.
c) Indicators of World Competitiveness.
d) International Business Environment.
vvvv
P606
[3775] - 402
M.B.A.
402 : INTERNATIONAL BUSINESS MANAGEMENT
1) Section - II is compulsory.
2) Attempt any three questions from Section - I
3) Each question from Section - I carries 15 marks and Section - II (case study)
carries 25 marks.
SECTION - I
Q1) Explain the Ricardos theory of comparative cost advantage with some
examples what are the assumptions made in the theory of comparative cost
advantage.
Q2) Explain the porters Diamond theory of National competitive advantage.
Q3) What are the Ethical issues an international manager has to consider in an
international business.
Q4) What do you mean by Multi - National Enterprise ? Explain the advantages
and disadvantages of MNEs from the point of view of MNEs as well as the
host country.
Q5) Short notes (Do any three):
a) IMF.
b) Types of L/Cs .
c) Non - Tariff barriers .
d) Balance of payment .
e) Contractual mode of entry .

P.T.O.
SECTION - II
Q6)
Case Study
Mexico
Located directly south of the United States, Mexico covers an area of

756,000 square miles. It is the third-largest country in Latin America and the
thirteenth-largest in the world. The most recent estimates place the population
at around 107 million, and this number is increasing at a rate of about 1.4
percent annually. As a result, today Mexico is one of the youngest countries
in the world. Approximately 55 percent of the population is under the age of
20, while a mere 4 percent is 65 years of age or older.
Today, even though the economy is uncertain as in the rest of the world
and has political risk, Mexico has made it-self attractive for foreign investment.
Trade agreements with the United States and Canada (NAFTA), the EU, Japan,
and dozens of Latin American Countries have begun to fully integrate the
Mexican economy into the global trading system. Multinationals in a wide
variety of industries, from computers to electronics and from pharmaceuticals
to manufacturing, have invested billions of dollars in the country. Telefonica,
the giant Spanish telecommunications firm, is putting together a wireless
network across Latin America, and Mexico is one of the countries that it has
targeted for investment. Meanwhile, manufacturers not only from the United
States but also from Asia to Europe have helped sustain Mexicos booming
maquiladora assembly industry. By the turn of the century over 1.2 million
people were employed in this industry including 600,000 in the two border
states of Baja California and Chihuahua.
Thomson SA, the French consumer electronics firm, has three plants in
the border states that make export TVs and digital decoder boxes. And like a
growing number of MNCs located in Mexico, the firm is now moving away
[3775]-402 -2-
from importing parts and materials from outside and producing everything
within the country. One reason for this move is that under the terms of the
North American Free Trade Agreement only parts and materials originating in
one of the three NAFTA trading partners are now allowed to enter the processing
zones duty-free. Anything originating outside these three countries is subject
to tariffs of as much as 25 percent. So the French MNC Thomson is building
a picture-tube factory in Baja California so that it will no longer have to import
dutiable tubes from Italy. In many cases, imported items from the European
Union-however, are allowed to enter duty-free because in 1999 Mexico signed
a free-trade agreement with the EU. As a result, a host of firms, including
Philips Electronics and Siemens, poured large amounts of investment into the
country. At the same time Mexico also has begun negotiating another free-
trade pact with the four Nordic countries, raising the likelihood that firms
such as Nokia, Ericsson, and Saab-Scania will also invest heavily in the country.
While many European MNCs are now investing in Mexico, the United
States still remains the largest investor. Over 60 percent of all outside investment
is by U.S. firms. Asian companies, in particular Japanese MNCs, also have
large holdings in the country, although these firms have been scaling back in
recent years because of the import duties and the fact that Mexican labor
costs are beginning to rise, thus making it more cost - effective to produce
some types of goods in Asia and export them to North America. The largest
investments in Mexico are in the industrial sector (around 60 percent of the
total) and services (around 30 percent).
One of the major benefits of locating in Mexico is the highly skilled labor
force that can be hired at fairly low wages when compared with those paid
elsewhere, especially in the United States. Additionally, manufacturing firms
that have located there report high productivity growth rates and quality
performance. A study by the Massachusetts Institute of Technology on auto
assembly plants in Canada, the United States, and Mexico reported that
Mexican plants performed well. Another by J.D. Power and Associates noted
that Ford Motors Hermisillo plant was the best in all of North America.
Computer and electronic firms are also finding Mexico to be an excellent
choice for new expansion plants.
[3775]-402 -3-
www.mexicool.com
Questions
a) Why would multinationals be interested in setting up operations in Mexico?
Give two reasons.
b) Would cultural differences be a major stumbling block for U.S. MNCs
doing business in Mexico? For European firms? For Japanese firms?
Explain your answer.
c) Why might MNCs be interested in studying the organizational culture in
Mexican firms before deciding whether to locate there? Explain your
logic.
zzzz
[3775] - 402 -4-

P607
[3775] - 404
M.B.A.
SERVICES MARKETING
(404 A) : Marketing Specialization
1) Q.1 is compulsory.
2) Attempt any Three questions out of remaining questions.
Q1) a) Motivating Employees to Care for the Customer : The Case of

Hospitals
Hospital patients have enough problems with their illness not to
confront poor service as well. Bernard J Lachner, president of Evanston
(III). Hospital, underscored the problem.
Whether the physician, the house staff or the nurse, the waiter, x-
ray or emergency room, the admitting clerk is rude; the maid who
bumps the bed while cleaning: the parking-lot attendant who is less
than helpful when the lot is full; the cafeteria that turns away visitors;
the pharmacy that has limited hours for outpatients - all of this suggests
that hospitals operate for their own convenience and not that of the
patient, his family and friends.
Hospitals today are turning to guest-room programs to train and
motivate Physicians, nurses and other employees in hospitality. Radford
(III). Community Hospital is among the latest of several hospitals to
add a further wrinkle-a “guaranteed services” program. Radford set up
a fund of $10,000 out of which they pay patients who have a justified
complaint ranging from cold food to overlong waits in the emergency
room. The “hook” is that any money not paid out of the fund at the
end of the year is divided among the hospital’s employees. This plan
has added a tremendous incentive for the staff to treat the patients well.
If there are one hundred employees and no patients have to be paid by
the end of the year, each employee gets a $100 bonus. In the first six
months, the hospital had to pay out only $300 to patients. [15]
P.T.O.
Questions :
1) Explain the role of service Employees in achieving better customer
satisfaction in Hospital Marketing.
2) Discuss the concept of ‘Service Profit Chain’ with the help of
above mentioned example.
3) Discuss some important issues related to Hospital/Healthcare
marketing.
b) Explain ‘SERVQVAL’ model of service quality. [10]
Q2) a) Compare Goods & services. [5]

b) Give classification bases for services. [5]
c) Explain the concept ‘Goods-Services Continuum’. [5]
Q3) a) “Pricing of services is more challenging than pricing of goods” Do

you agree? Justify your answer. [8]
b) Suggest some techniques to manage demand variations in ‘Public
Transport Services’. [7]
Q4) a) Explain the role & importance of Physical Evidence in Services

Marketing. [8]
b) How will you design Servicescape (Physical Evidence) for Travel &
Tourism office? [7]
Q5) Explain the process of ‘Complaints Handling’. Can this process be used as
a tool to improve the customer satisfaction? Quote suitable examples. [15]
Q6) Write short notes on (any two) : [7.5 Marks Each]

a) Waiting Time Management.
b) Online channels for service delivery.
c) Self-service Technologies.
d) Services Marketing Triangle.
vvvv
[3775]-404 2
P608
[3775] - 408
M.B.A. (Sem. - IV)
LABOUR WELFARE (404 E)
(HRM Specialisation)
(2008 Pattern)
2) Attempt any three questions from the remaining.
Q1) a) Describe the various theories of labour welfare [15]

b) “There is close relationship between labour welfare and productivity”.
Do you agree with the statement? Justify your stand. [10]
Q2) Describe the structure and functioning of ILO. [15]
Q3) Critically examine the need and importance of WPM in labour Welfare.[15]
Q4) Explain the role of Non-statutory welfare agencies in labour welfare with
example. [15]
Q5) Discuss in detail the impact of Industrialisation on countries like India.[15]
Q6) Describe the health and welfare provisions under the Factories Act 1948.[15]

a) Local self-government and labour welfare.
b) Concept of workers education.
c) Industrial Hygiene.
d) Corporate social responsibility.
e) ILC.
vvvv
P609
[3775] - 409
M.B.A.
404 F : INTERNATIONAL BUSINESS OPERATIONS
(2008) (Sem. - IV)
1) Attempt any 5 questions.
Q1) Explain the advantages and limitations of Inhouse manufacturing &

outsourcing manufacturing. [14]
Q2) What is Benchmarking? What are the different provisions regarding

Benchmarking in international operations. [14]
Q3) ‘Global logistics plays a very crucial role in international operations’. Justify.
[14]
Q4) Explain the various factors that must be considered for location of
international business unit. [14]
Q5) How does technology get transferred at global level? How it is beneficial in
international operations? [14]
Q6) Explain the impact and influence of international operations on the R&D
activities of an enterprise. [14]
Q7) Write notes on (any 2) : [14]

a) Planning in international operations.
b) The Toyata way.
c) HR practices in international operations.
vvvv
P610
[3775] - 410
M.B.A.
(405 A) MARKETING STRATEGY AND RELATIONSHIP MARKETING
1) Answer any three questions from Section - I.
2) Answer any two questions from Section - II.
4) Answers to both sections should be written in one and the same answer book.
SECTION - I
Q1) “Every industry, whether big or small, experiences a problem of decline in

sales at some point or the other”. The down trend in the sales may be due to
several reasons. What are these reasons? What are the remedies to lift the
sagging sales? Discuss with relevant examples.
Q2) “Differentiation strategies are useful in obtaining sustainable competitive

advantage” explain with the help of appropriate examples.
Q3) Explain step by step how would you convert the planned innovation into
new product development and its successful commercialization at the market
place speedily? Make and state your assumptions clearly.
Q4) Define market. What are different types of markets? Explain the process of
market segmentation and how segmentation of market is beneficial to a
marketer.
Q5) Discuss the salient features and common trends in strategic marketing
management with the help of examples.
P.T.O.
SECTION - II
Q6) “Healthy relationship and interaction is the kingpin of successful marketing”.

Explain the statement with suitable examples.
Q7) Explain the scope of CRM in services marketing which would be facing
increasing global competition in 21st century.
Q8) “Customers are classified into different profit tiers”. Describe the customer -
product profitability analysis. Explain how this classification is beneficial
to a firm.
Q9) Explain the database marketing. What are its advantages? State its limitations
in the Indian environment.
vvvv
[3775]-410 2
P611
[3775] - 412
M.B.A. - IV
405 C : Software Project Management & Information Technology
2) Solve any 3 questions from remaining.
Q1) Given the following information Regarding a project : [10]

Activity Optimistic Time Most Likely Time Pessimistic Time
1-2 4 6 8
2-3 5 7 15
2-4 4 8 12
3-5 10 18 26
3-6 15 20 25
4-6 8 9 16
5-7 4 8 12
6-7 1 2 3
7-8 6 7 8
construct the network & calculate the critical path.
Q2) What is Resource planning? Define different methods of estimation in brief?

[20]
Q3) Discuss Performance Evaluation Technique. [20]
Q4) What is Test plan? Differenciate between White Box Testing & Black Box
Testing? [20]
P.T.O.
Q5) Write short notes on (any 4) : [20]
a) Reileigh curve.
b) COCOMO model
c) Resource allocation
d) Design & walk through
e) CASE Tools.
vvvv
[3775]-412 2
P612
[3775] - 414
M.B.A.
HUMAN RESOURCE MANAGEMENT SPECIALIZATION
405 E : Labour Laws - II
(2008 Pattern)
Q1) Define “Industry” as given in ID Act 1947. Explain whether municipal

corporations, Hospitals and Educational Institutes are Industries.
Q2) Explain in detail unfair labour practices on part of a trade union. Give your
suggestions to reduce them.
Q3) Explain terms Employer’s and Employee’s contribution under ESI. What
are other provision in ESI Act related to contribution.
Q4) Explain salient provisions of employees provident fund act 1952. What is
EDLIS.
Q5) Explain in detail. Procedure for certification of standing orders.
Q6) Explain in detail terms “Dependant” and “Partial Disablement” under

workmen’s compensation act 1923.
Q7) Write short notes on any two :

a) Retrenchment and layoff.
b) Industrial dispute.
c) Labour court.
d) Medical benefits under E.S.I.
e) Misconducts.
vvvv
P613
[3775] - 416
M.B.A. (Sem. - IV)
406 A : PRODUCT & BRAND MANAGEMENT
Marketing Specialization
(2008)
Q1) Explain in brief :

a) Methods of estimating market & sales potential.
b) Sales forecasting planning for involvement in international market.
Q2) What are the advantages & disadvantages of product focused organization
& market focused organization?
Q3) Most of the foreign brands introduced in India have failed. briefly discuss
possible reasons.
Q4) Why brand positioning & brand building is necessary? Illustrate your answer
with suitable example.
Q5) Write short notes on :

a) Competitor Analysis.
b) Brand Revitalization.
c) Brand Audits.
d) Design of Manufacturer.
P.T.O.
Q6) What is product development and changes affecting product management?
Q7) What is Brand Reinforcement?
vvvv
[3775]-416 2
P614
[3775] - 418
M.B.A.
406 C : SPECIALIZATION COMPUTER - BUSINESS APPLICATIONS
1) Q1 and Q6 is compulsory.
2) Attempt any 3 from the remaining.
3) State your assumptions, if any.
4) Draw neat diagrams wherever required.
Q1) Explain in detail the process of sales order management with the help of
following : [20]
a) Context level diagram.
b) First level data flow diagram.
c) Table layouts.
d) ER diagram.
Q2) What is production planning? Explain production planning cycle (PPC) in

detail. [10]
Q3) Explain material requirement planning (MRP) in detail. [10]
Q4) Explain various ratio and expense analysis. [10]
Q5) Design the screen to enter employee’s personal and salary and allowances
details. State the major validations required. [10]
P.T.O.
a) Employee Training.
b) Bill of material (BOM).
c) Need of sales analysis in marketing.
d) Accounts receivables and Account payables.
e) Material procurement.
vvvv
[3775]-418 2
P615
[3775] - 420
M.B.A.
406 E : Strategic Human Resource Management
Q1) Define strategy and strategic management. Explain any two business
strategies.
Q2) Explain advantages and disadvantages of online recruitment. How does it

operate.
Q3) Explain meaning of Key Result Area (KRA). Design KRA for HR manager.
Q4) Explain objectives of compensation strategies. Explain any two compensation

strategies.
Q5) Explain concepts of down sizing and project based employment.
Q6) Discuss in detail Human issues in Mergers and acquisitions.
Q7) How would one develop HR as a value added function?

a) Strategic HRM.
b) Learning organisation.
c) Succession Planning.
d) Merit based promotions.
e) Broad banding.
vvvv
P793
[3775] - 202
M.B.A.
(202) FINANCIAL MANAGEMENT
(2008 Pattern)
1) Q.No.1 is compulsory .
2) Attempt any four from remaining.
Q1) Answer the Following Questions (any 7). [14]

a) Explain with example what is fair capitalization.
b) What exactly I.R.R. signifies.
c) Mr. Rajan needs Rs.10000/- to buy a mobile handset next year. Money
fetch 7% p.a. in fixed Interest market. How much amount Mr. Rajan
should invest today to achieve the goal?
d) The Current Ratio is twice than Quick Ratio. Calculate value of stock, if
working capital is Rs. 40000/- & bank overdraft is Rs. 10000/-
e) Profit & Loss A/c shows an Opening Balance of Rs. 30000/-, profit
earned during the year is Rs. 120000/-, the balance in the same A/c at the
end is Rs.65000/-. During the year amount transferred to General Reserve
is Rs. 10% of profit earned, interim Dividend paid Rs. 50000/-.
Depreciation Rs. 48000/- profit on sale of investment sold Rs. 6000/-.
Calculate Funds from operation if provision for Taxation is Rs.18500/-.
f) M/s. Anamika Ltd. has to maintain 9.5% p.a. Growth rate in 2010 - 11.
Company proposes to pay 180% .Dividend against proposed market
price of Rs.1440/- per share. Balance sheet of the company shows that it
has 20 Lacs equity capital financed by 0.20 Lacs share holders. Calculate
proposed equity cost of capital.
g) How proposed Dividend A/c will appear in the Books of Y Ltd. If during
the year company has paid interim Dividend of Rs. 45000/- to its equity
share holders. P.T.O.
Dividend proposed for (2008) Rs. 49000/-, for (2009) Rs. 95000/- .Dividend
paid for the year (2008) Rs. 54000/- .Amount charged to Revenue A/c (2008-
09) Rs 100,000/-.
h) Find out Sources & Application in the following transactions.
particulars Balance on (Rs.Lacs)
1.1.09 1.1.08
Rs.
Machinery (At cost) 18.70 12.50
Accumulated Depreciation 0.70 0.30
Cost price of M/c sold 1.70 (Depreciation Accumulated
Rs. 0.40 Lacs)
Depreciation provided
during the year. 0.80 Lacs.
i) How many years will be required to double the Investment if interest rate
is 8% p.a. available in the market.
Q2) M/s. Rohini Ltd. wants to enter into the field of production & sale of House
hold Appliances Following Details are available:-
a) Capital Out Lay Rs. 26/- Lacs.
b) Salvage value at the end of 4th year Rs. 2/- Lacs.
c) Tax Rate 40%.
d) Projected sale As per market survey for Total sale of 1.20 Lacs units in
4 years life - 1st year 20% , 30% each in next 2 years, & Balance in
terminal year.
e) Cost & Revenue Details (per unit)
Year Selling P.V. Cash Discounting
Price Ratio Fixed Cost factors
Rs. Rs.
1 500/- 30% 75/- 0.90
2 600/- 20% 80/- 0.81
3 650/- 20% 80/- 0.73
4 750/- 12% 60/- 0.66
[3775]-202 -2-
f) Initial Investment is arranged from NBFC at 11% p.a.
Suggest the management based on NPV and Discounted Pay Back whether
Investment is justifiable or not.
Q3) Define Financial planning , state its objectives. Explain various factors which
are required to be consider while preparing financial plan.
Q4) a) Differentiate: over capitalization vs under capitalization.

b) Explain the concept Trading on Equity.
Q5) M/s. XYZ Ltd. has Total turnover of Rs.75 Lacs (proportion of cash sale &
credit sale is 1:2). Its variable cost is 60% of credit sale & annual cost is
Rs.10/- Lacs p.a.
Companys Management plans to relax credit policy of 1 month to either 2
months or 3 months, as the case may be following information is available.
Particulars Present Proposed Proposed
Policy Option I Option II
Average Age of Debtors 1 Month 2 Months 3 Months
Increase in sales - 20% 30%
% of Bad Debts 1% 2.5% 5%
Companies required Rate of Return is 20% on Investment before Tax. Evaluate
the proposal & suggest the better course of action.
Q6) M/s. Sameera Ltd. submit following Details of its costs. Calculate working
capital requirements.
Particulars Cost (Per Units)
Rs.
Raw Material 400/-
Direct Labour 150/-
Overhead
(Includes Depreciation &
Amortization Rs.50/-) 350/-
Total Cost 900
[3775]-202 -3-
Additional Data:
a) Minimum Cash Balance Rs.40000/-.
b) Profit per unit 150/- ; output p.a. 52000 units.
c) Raw Material Remain in Stores Avg. 4 weeks.
d) Credit to customers Avg . 8 weeks & Received from supplier Avg.
4. weeks.
e) Finished Goods Avg . 4 weeks. Partly finished goods average 2 weeks.
(stage of completion 100% material & 50% for other element of cost).
zzzz
[3775]-202 -4-
P794
[3775] - 314
M.B.A. (Sem. - III)
304F - INTERNATIONAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT
(International Business specialization)
(2008 Pattern)

Q1) Explain characteristics of global supply chains and key tasks of supply chain
managers.
Q2) Explain the types and salient features of ocean transport in context of global
logistics.
Q3) State the meaning of 3PL and 4PL service providers. Discuss considerations
for hiring 3PL service providers.
Q4) Explain significance of customer service in context of supply chain

management. Outline a framework for customer service strategy.
Q5) State importance of Network Design for global supply chain management.
Discuss the factors influencing Network Design decisions.
Q6) Describe impact of trade blocks / FTZ on global supply chain management.
P.T.O.
Q7) Discuss strategies to achieve coordination in global supply chains. Explain
what role use of IT can play in coordination.
Q8) Write notes on any two of the following:

a) Trends in International Supply Chain Management.
b) Symptoms of poor inventory management.
c) Containerization.
d) Factors influencing mode selection decisions.
zzzz
[3775]-314 -2-
P795
[3775] - 411
M.B.A. (Sem. - IV)
INTERNATIONAL FINANCE (405B)
(2008 Pattern)
Q1) Explain the nature & scope of International Finance. How IT is useful in
managing International Finance?
Q2) Differentiate Between:-
a) Spot Exchange market & Forward Exchange market.
b) Foreign Exchange & Foreign Exchange market.
Q3) RBI Plays a very important role in managing & controlling foreign Exchange
markets - Justify.
Q4) State & Explain the different methods of Trade Settlement in International
Trade.
Q5) What do you mean by Hedging ? Discuss the various tools of Hedging in
Foreign Exchange.
Q6) Explain the meaning & characteristic features of Pre - Shippment & Post -
shippment Finance.
Q7) Write a note on :- (any 2)
a) Euro currency.
b) Export Oriented Unit (EOU)
c) IAS on Foreign Transactions.
zzzz
P796
[3775] - 415
M.B.A. (Sem. - IV)
FOREIGN EXCHANGE MANAGEMENT (405 F)
(2008 Pattern)
Q1) Explain the various methods of Trade settlement in International Trade.
Q2) Explain the concept of Fixed Exchange Rate & Flexible Exchange Rate. Explain
the merits & demerits of fixed exchange rate.
Q3) Write a detail note on :-
a) Foreign Exchange & Foreign Exchange markets.
b) Buyers Credit & Suppliers credit.
Q4) Explain in detail the payment mechanism followed by using Letter of Credit as
a medium of settling debts in International Business.
Q5) Explain the objectives, functions & Organization of International Monetary

Fund [IMF].
Q6) Explain the term gold standards. What are its various advantages& limitations?
Q7) What do you mean by Non Resident Accounts? Explain its significance &
different types.
zzzz
P797
[3775] - 421
M.B.A. (Sem. - IV)
(406F): INTERNATIONAL FINANCIAL MANAGEMENT
(2008 Pattern)
Q1) Discuss the significance of International Finance. Explain the advantages &
rish involved in the International Finance.
Q2) Differentiate between Spot Exchange market & Forward Exchange market.
State the features of spot contract.
Q3) State & Explain the theory of Purchasing Power Parity of Foreign Exchange.
Q4) Explain the meaning and characteristic features of American Depository Receipts
[ADRs].
Q5) Write a note on :- (Any 2)
a) Exchange Rish & Exchange Exposure.
b) Euro Dollars.
c) Currency Swaps.
Q6) Explain the concept of Hedging. Discuss the various External Techniques
of Hedging in Foreign Exchange.
Q7) What are the various difficulties faced by MNCs in evaluating the foreign
Projects.
zzzz
P798
[3775] - 41
M.B.A. (Sem. - III)
304 -D QUALITY MANAGEMENT
(Production & Materials Specialization)
(2005 Pattern)
Q1) Explain the meaning of internal and external failure cost of quality. How can
these costs be controlled?
Q2) Elaborate the principles given by Dr. Deming and Ishikawa in the field of
quality management.
Q3) State the meaning of acceptance sampling. Discuss in details elements of

operating characteristics (OC) curve.
Q4) What is Statistical Process Control? Explain Describe any two types of control
charts.
Q5) Discuss the success and failure models in reliability.
Q6) Discuss the role of leadership and organization culture in effective

implementation of TQM in an organization.
Q7) Give outline, Prerequisites and application of ISO - 9000 Quality system.
Q8) Write short notes on any two of the followings:
a) Fish bone diagram.

b) Quality audit.
c) Elements of TQM
d) House of Quality.
zzzz
P799
[3775] - 53
M.B.A.
403: CURRENT TRENDS IN MANAGEMENT
(2005 Pattern)
Q1) why there is a need of Knowledge Management? Comment on KM practices.

Q2) Explain knowledge management and six Sigma interface. Explain the concept
of customer focus in six sigma.
Q3) Mergers and Acquisitions is a need of Future business growth. Do you
agree? Explain with suitable examples.
Q4) Discuss IT enabled services make business process effective and efficient
why e - learning is gaining rapid importance.
Q5) Describe Total Quality Management.
What are the qualities of manufacturing organizations to achieve world class
status?
Q6) Discuss: Corporate governance covers business ethics while Corporate Social
Responsibility is giving back to community.
Q7) Write short notes on Any Two:
a) Lean manufacturing practices.
b) Theory of constraints.
c) Sarbanes - Oxley Act of 2002
zzzz
P848
[3775] - 25
M.B.A. (Sem. - II)
205: MATERIALS & LOGISTICS MANAGEMENT
(2005 Pattern)
Q1) Explain how the scope of materials management has widened with its increasing
importance.
Q2) Explain various costs associated with inventory and their significance.
Q3) Describe the process of carrying out FSN and VED analysis in an organization.
Q4) Describe the inputs and outputs of Material Requirement planning system.
Q5) Explain the responsibilities of purchase Department in manufacturing
Organizations.
Q6) Discuss the role of codification and value analysis in efficient materials
management.
Q7) Explain the concept and objectives of supply chain Management. State its
relationship with Materials Management.
Q8) Write notes of any two of the followings.
a) EOQ with discounts.
b) Mechanized and automated material handling equipments.
c) Procedure for importing materials.
zzzz
P849
[3775] - 32
M.B.A. (Sem. - III)
MANAGEMENT CONTROL SYSTEM
(2005 Pattern)
Q1) Management Control is the process by which manager influence other

members of the organization to implement the organizations strategies Explain.
Q2) Explain various responsibility centres in detail.
Q3) Balance score card started as a performance Measurement system but has
ended up as a full pledged management control systems Explain with suitable
examples.
Q4) What are the differences in nature of control in service industry and
manufacturing industry? Explain the management control system applied to
Insurance companies.
Q5) How Audil-function is a control tool? distinguish between cost Audit & financial
Audit.
Q6) Write a short note on (any three)

i) Strategic planning.
ii) Goal Congruence.
iii) Interval Audit.
iv) Performance evaluation.
P.T.O.
Q7) M/s. Maithilee Ltd. has two divisions A and B A sales 2/3 (two third) of
its product to division B and rest in open market. cost and revenue of this
division and that of company for year 2009 is given as under.
Particulars ADivision BDivision Total
(Rs.) (Rs.) (Rs.)
Sales (outside only) 8,000 24,000 32,000
Cost of manufacturing 12,000 10,000 22,000
Profit 10,000
There is no opening and closing stock. you are required to find out profit of
each division and that of company under following options of transfer pricing.
a) At cost.
b) At cost plus margin of 25%.
zzzz
[3775]-32 -2-
P1219
[3775] - 65
M.B.A. (Sem. - IV)
(408 B) STRATEGIC FINANCIAL MANAGEMENT
(2005 Pattern)
1) Attempt any five questions from Section - I. Each question from Section - I
carries 11 marks.
2) Attempt any one question from Section - II and it carries 15 marks.
3) Answers to both the Sections are to be written on same answer sheet.
SECTION - I
Q1) What is corporate restructuring? What are the symptoms of corporate
restructuring? How such plan is drawn? [11]
Q2) What is the concept of EVA? What are the ideas or ways for rewarding the
shareholders? [11]
Q3) What is ethical dilemma a finance manager faces? Explain the ethical economic
combinations? [11]
Q4) Explain the importance of VRs in strategic wage Management. With reference
to Finance. [11]
Q5) What are the strategic pricing at different stages of a Products Life - cycle?[11]
Q6) Explain how NINE REFERENCES have a role to play for strategic Financial
Management. [11]
SECTION - II
Q7) Top class products Ltd. has several product lines with a sales manager in
change of each product line and he is paid a bonus based on the net income
generated by his product line. In analyzing the performance of one product
line, the general sales manager noted that the sales decline from Rs. 8 Lakhs
to Rs. 6 Lakhs for the current year. However, the product line manager received
a larger bonus than last year because net income increased from Rs. 90,000
last year to Rs.1,20,000 for the current year.
P.T.O.
The general sales manager wonders how the product line manager is
entitled to a bonus with a decline in sales. He also wants to know how net
income increased, when sales declined. What do you think of the present
method of paying the bonus? Can you suggest some other method?
The data given in support for the bonus payment are :
Year 1 Year 2
Units sold at Rs. 20 40,000 30,000
Standard variable cost of the product per unit (Rs.) 8 8
Fixed factory overheads cost (Rs.) 2,00,000 2,00,000
Selling and distributed expenses
(assumed to be fixed) (Rs.) 1,40,000 1,40,000
Standard fixed factory overheads
per unit (Rs.) 5 5
Units produced 30,000 50,000
Units - opening finished goods inventory 10,000
All factory overheads variances are written off to cost of good sold. [15]
Q8) Small Company is being acquired by large company on a share exchange

basis. Their selected data are as follows :
Large Small
Profit after tax (Rs. Lakh) 56 21
Number of Shares (Lakh) 10 8.4
Earnings per share (Rs.) 5.6 2.5
Price Earning Ratio 12.5 7.5
Determine : a) Per merger, market value per share and b) The maximum
exchange ratio. Large company should offer without dilution of (1) EPS. [15]
zzzz
[3775] - 65 -2-
Total No. of Questions :7] [Total No. of Pages :1
[3775] - 11
P866
M.B.A. (Sem. - I)
(101) ORGANISATIONAL BEHAVIOUR & PPM
(2005 Pattern) (Back log)

1) Q1 is compulsory.
2) Solve any 3 out of the remaining figures to the right indicate full marks.
Q1) a) Define decision making. Explain the steps in decision making. [15]
b) Define motivation. Distinguish between primary motives & secondary
motives. [10]
Q2) What is the meaning of the term personality? How is the personality developed?
[15]
Q3) What is controlling? Elaborate the techniques of controlling. [15]
Q4) Explain the term OB, what are the fundamental concepts involved in OB.[15]
Q5) Elaborate the nature & purpose of planning in detail. [15]
Q6) What is conflict management? What are the strategies for encouraging conflict?
[15]
Q7) Write short notes on Any Three: [15]

a) Functions of management.
b) Importance of leadership.
c) Co-ordination.
d) Formation of teams.
e) Job satisfaction.
kbkb
[3775] - 34
P867
M.B.A. (Sem. - III)
ADVANCED FINANCIAL MANAGEMENT
(303B) (2005 Pattern)

1) Q. No. 1 is compulsory.
2) Answer any two questions from Section I and any two questions from Section II.
3) Use of simple calculator is allowed.
Q1) Discuss the factors affecting dividend policy of an organisation? [10]
SECTION - I
Q2) Discuss the importance of liquidity and solvency ratios. [15]
Q3) Write short notes on (Any Three) : [15]

a) Commercial Paper.
b) Internal Rate of Return.
c) Fund Flow Statement.
d) Modiglliani and Miler Approach.
e) Types of dividend.
Q4) What are the different methods of evaluating capital expenditure proposals?[15]
Q5) How Fund Flow Statements and Cash budget help the Organisation. [15]
SECTION - II
Q6) Complete the following financial statements on the basis of ratios given below
[15]
P.T.O.
Profit and Loss Account for the year ended 31st March 2007
Amt.
Particulars (Rs.) Particulars Amt. (Rs.)
Cost of Goods 20,00,000
Sold 6,00,000 Sales
Operating
Expenses ----------
Gross Profit ----------
Total ---------- Total ----------
Debenture
Interest 10,000 Gross Profit ----------
Income Tax ----------
Net Profit ----------
Total ---------- Total ----------
Balance-Sheet as at 31st March, 2007

Amt.
Liabilities (Rs.) Assets Amt. (Rs.)
Share Capital ---------- Fixed Assets ----------
Reserves &
Surplus ---------- Cash ---------
10% Debentures --------- Stock ---------
Sundry
Creditors 60,000 Debtors 35,000
TOTAL ---------- TOTAL ---------
Additional Information
a) Net Profit to Sales 5%.
b) Current Ratio 1.5.
c) Return on Net Worth 20%.
d) Inventory Turnover 15 times (Based on cost of goods sold).
e) Share capital to Reserves 4 : 1.
f) Rate of Income Tax 50%.
Q7) Grow More Ltd. Is presently operating at 60% level producing 36,000 units
Per annum. In view of favorable market conditions it has been decided. That
from 1st January, 2010 the company operate at 90% capacity. The following
information is available.
Existing cost price structure per unit is given below. [15]
[3775]-34 2
Particulars Amt. (Rs.)
Raw Material 4
Wages 2
Overheads (Variable) 2
Overheads (Fixed) 1
Profits 1
It is expected that the cost of raw material, wage rate, overheads and sales per
unit will remain unchanged in 2010.
Raw materials remain is stores for 2 months before these are issued to
production. Theses units remain in production process for 1 month.
Finished goods remain in go down for 2 months
Credit allowed to debtors is 2 months and credit allowed by creditors is 1
month.
Lag in wages and overheads payment is 1 month.
It may be assumed that wages and overheads accrue evenly throughout the
production cycle.
You are required to calculate the working capital requirement.
Q8) A company requires and initial investment of Rs. 40,000. The estimated cash
inflows are as follows. [15]
Year Amt. (Rs.)
1 7,000
2 14,000
3 18,000
4 20,000
5 25,000
Using 10% as the cost of capital (rate of discount) determine the following
a) Payback Period.
b) Net Present Vale.
c) Profitability Index.
[3775]-34 3
Q9) From the below given information prepare Fund Flow
Statement. [15]
Balance-Sheets of Surya Sales Ltd.
Particulars 2006(Rs.) 2007(Rs.) Particulars 2006(Rs.) 2007(Rs.)
Equity Capital 30,000 35,000 Fixed Assets 51,000 62,000
9% Pref. Capital 20,000 10,000 Investments 3,000 8,000
Debentures 10,000 20,000 Current Assets 24,000 37,500
Preliminary
Reserves 11,000 27,000 Expenses. 1,000 500
R.D.D. 1,000 1,500
Current
Liabilities 7,000 14,500
TOTAL 79,000 1,08,000 TOTAL 79,000 1,08,000
a) A Machine costing Rs. 7,000 (book value Rs. 4,000) was sold for
Rs. 2,500/-
b) 15% dividend was paid on equity capital in addition to pref. dividend on
opening balance of capital.
c) The preference shares were redeemed at the end of the year @ 5%
premium.
d) Depreciation written off Rs. 7,000/- on fixed assets.
kbkb
[3775]-34 4
[3775] - 38
P868
M.B.A.
INTEGRATED MARKETING COMMUNICATION
(2005 Old Pattern) (Sem. - III)

Q1) Define advertising. Discuss various objections on advertising with suitable

examples.
Q2) Discuss the role played by different departments in an Advertising Agency.

Also enlist various services offered by an advertising agency.
Q3) What is copy testing? Explain pre-testing & post-testing techniques used for
copy testing.
Q4) What is Advertising Budged? Elaborate various methods of appropriation for

advertising budget.
Q5) Define sales promotion? Explain various sales promotion schemes used by
a) Mobile services providers (Airtel, Vodafone, Idea).
b) Airline Industries (Kingfisher, Jet, Indigo).
Q6) What is PR? What is its significance in todays era of competition. Also enlist
various tools of PR used by companies.

a) Types of advertising.
b) Media mix.
c) Reach & frequency.
d) Event Management.
e) Internet as a media.
kbkb
P572
[3775] - 58
M.B.A.
(404 E) LABOUR WELFARE
Time :3 Hours] [Max. Marks : 70
1) Attempt 3 questions from Section 1 and 2 questions from Section II.
2) All questions carries equal marks.
SECTION I
Q1) Define Strategic Marketing Management. Why there is a need for the same,
and arrange ‘External Analysis’ and ‘Internal Ananlysis’ of the same.
Q2) How the competition is identified? Potential competitors SWAT Analysis you
will carry out?
Q3) How a businessman deal with strategic uncertainity. How a environmental

analysis is done for the same.
Q4) Explain in details how ‘Differentiation strategies’. “Strategic positioning” and

“Strong branding” is achieved.
Q5) In “Nature-Market”, “Declining market”, Hostile Market” and “Rural Market”
Which marketing strategies are adopted.
SECTION II
Q6) By way on Relationship Marketing, How poradign is shifted from routine to

modern approach to marketing?
Q7) Explain in details “Customer Life Cycle”. How customers are attracted, retaind
and grown?
a) Database Marketing.
b) Data warehousing.
c) Data mining.
####
P573
[3775] - 59
M.B.A.
(407 A) MARKETING STRATEGY& RELATIONSHIP MARKETING
1) Attempt 3 questions from Section I and 2 questions from Section - II.
2) All questions carries equal marks.
SECTION - I
Q1) Define “Strategic Marketing Management”. Why there is a need for the same.
And arrange ‘External Analysis’ and ‘Internal Analysis’ of the same.
Q2) How the ‘Competition’ is identified? Potential competitors SWAT Analysis

you will carry out.
Q3) How a businessman deal with “Strategic uncertainity”. And how a

environmental analysis is done for the same.
Q4) Explain in details how ‘Differentiation strategies’. “Strategic positioning” and

“Strong branding” is achieved.
Q5) In “Mature-market”, “Declining market”, “Hostile market” and “Rural market”
which marketing strategies are adopted.
SECTION - II
Q6) By way of ‘Relationship marketing’, how paradigm is shifted from routine

to modern approach to marketing?
Q7) Explain in details “Customer Life Cycle”. How customers are attracted, retained
and grown?
a) Database Marketing.
b) Data warehousing.
c) Data mining.
####
P574 [3775] - 60
M. B.A.
(407 B) INTERNATIONAL FINANCE

1) Question No. ‘1’ is compulsory.
2) Attempt any four questions from remaining.
3) All questions carry “equal marks”.
Q1) With the help of suitable diagram show ‘Pay-off’ in forward contract for
“Long” and “Short” positions.
Q2) Explain the role played by I.M.F and World Bank in managing International
Finance.
Q3) What is “Forex Market”? Explain the role played by participants in forex
market?
Q4) Explain the objective and scope of FEMA-99. How it differs from FERA-73.
Q5) State and explain different methods of International Trade Settlement.
Q6) What is “M.N.C”? How it can raise capital in International Financial Market?
Q7) Write short notes on : (Any three)

a) S.D.Rs.
b) “ EURO”.
c) Purchasing power parity theory.
d) International Taxation.
####
P575
[3775] - 63
M.B.A.
407 - (E) STRATEGIC HUMAN RESOURCE MANAGEMENT

Q1) Define strategy. Explain corporate, business and functional level strategies.
Q2) Explain strategic HRM. What strategies should be adopted for stability and
growth of any organisation.
Q3) Elaborate, in detail on line recruitment and quality of work life.
Q4) Write a detailed note on “Executive compensation”.
Q5) Explain the process of competency mapping. Define key terms involved
there in.
Q6) “Voluntary Retirement Scheme”––––– A boom or a curse to employees.

Discuss.
Q7) Write short notes on : (Any two)
a) Campus placement.
b) Work-Force Diversity.
c) Human side of mergers and acquisition.
d) WTO and Labour standards.
e) Turn around strategies.
####
P576
[3775] - 66
M. B.A. - IV
(408 C) COMPUTER SPECIALIZATION - BUSINESS APPLICATIONS
(2005 Pattern)

1) Questions 1 & 7 must be answered.
2) Attempt any 4 from remaining.
3) Draw neat diagrams. Neat diagrams carry marks.
4) State your assumptions clearly.
Q1) a) A Trading Company is engaged in selling electronic goods, State wide.

Company proposes to computerise Marketing activities and needs
following reports using computer database.
i) Productwise sales analysis - area wise.
ii) Customer wise sales analysis - area wise.
iii) Productwise sales analysis - State level.
The company has 5 areas in the State, for the purpose of products
distribution. Draw report layouts, and Explain how to prepare these
reports. [15]
b) State the importance of sales analysis. [5]
Q2) Explain importance of material rejection analysis in a factory. [10]
Q3) Draw a DFD to describe the process of monthly salary computation in a

company. [10]
Q4) Discuss how to maintain inventory of food and other consumables in a 3 Star
hotel. [10]
P.T.O.
Q5) State the process of preparing P&L account report using computer database.
[10]
Q6) Design a layout of patient’s bill, to be given to the IPD patient, at the time of
discharge. Give the list of files required to process the bill. [10]
Q7) Write short notes : (any two) [10]
a) FIFO.
b) Expense analysis.
c) Capacity requirement planning for equipment.
d) Employee appraisal.
####
[3775]-66 -2-
P577
[3775] - 67
M.B.A.
CASES PRODUCTION & MATERIALS SPECIALIZATION
(408 D) (2005 Pattern) (Sem. - IV)
1) Answer any Two cases.
Q1) Case - 1
HANSA TRACTOMOTIVE LTD.
The Hansa tractomotive Limited at Delhi contracted with Kay Jee
Hydraulics Ltd. Bombay for the supply of two filtering and transfer machines.
The following terms and conditions were agreed upon between the
representives:
Price per unit = Rs. 12,500 F.O.R. Bombay
Delivery = 10-12 weeks after receipt of buyer’s confirmed order.
Payment = 60 days after despatch of material under the New Bill Marketing
scheme.
Accordingly, Hansa raised a purchase order and sent two copies of the
same to Kay Jee which the latter acknowledged without any change.
The machines were completed by Kay Jee within the stipulated delivery
period and sent to Hansa but instead of shipping via Rail, Hansa’s designated
carrier, Kay Jee despatched the consignment by Express Roadlines by truck.
As per terms of contract, the hundi was raised for the invoiced amount by
Kay Jee which was signed/accepted by Hansa.
En-route to Delhi, the truck collided with an incoming tractor trailer and
rolled over an embankment resulting in total loss of the consignment.
When Malhotra, the buyer with Hansa contacted Naik, the sales manager
with Kay Jee regarding the loss-in-transit, the former was told by the later,
“the machines were sold F.O.R. Bombay and the title passed to Hansa at that
time. The responsibility of filing claim with the carrier, therefore, is certainly
not ours (Kay Jee’s).
“But you did not route the consignment by the carrier designated by us”
argued Malhotra.
“Our intention was to save Hansa freight cost and provide delivery by
the faster mode of transport” Justified Naik.
P.T.O.
“And you had no approval from us” stressed Malhotra.
“The very fact” explained Naik, “that you (Hansa) signed the Hundi and
accepted the lorry receipt from our representative implies that you accepted
the change”.
“Signing the hundi does not mean we altered the terms of delivery. Terms of
payment and terms of delivery are two separate issues” pleaded Malhotra.
“Yes”, interrupting said Naik, “but they are related........”
(The discussion went on each side trying to justifying their action without any
ultimate result).
a) How do you react to the situation cited above?
b) Whose responsibility is to file claim with the carrier?
c) What are the merits and demerits of the F.O.R. (place of despatch) and
F.O.R. (destination) point? [35]
Q2) Case - 2
DECKOR INDIA LIMITED
“Here is a list of our suppliers sir”. said Marwha while pushing the source
register infront of Mr.R.P.Singh, the newly joined purchase executive.
Mr. Marwha, the purchase officer had been looking after the purchase for
quite some time as the post of purchase manager had not been filled. The
reasons for this were not known in the department.
Singh went through the names and instructed Marwha to call the suppliers
one by one so that he could talk to them. He gave Marwha a week to arrange
meetings @ 3 to 4 suppliers a day.
“Some of these you can meet just now, sir!” said Marwha.
“Just now!”
“Yes, Sir! The owners/proprietors/partners of many firms are also our
own employees. I have only to run around the shops and offices and get
them here”.
“Are you serious”?
“Very much sir. Here are few examples : Out requirements of auto-
parts are being met by the supervisor working in our autoshop. A union
leader owns workship and does the subcontract work for us. Stationery is
being supplied by our head clerk. An accountant owns two four wheelers
which are regularly retained by the company to collect and deliver materials
from/to suppliers’ plants and transporters’ godowns. Gaskets and plastic
caps are being supplied by an employee in the grinding section. A purchase
assistant has put up a plating shop in the name of his brother and invariably
jobs are routed to him for surface treatment. Same way a number of other
[3775]-67 -2-
examples can be given. Should I call some of them now?”
Interrupting “My God!”
“Why sir! what happened”?
“Things seem to be in more mess than, I imagined. Don’t you know,
Mr. Marwha that buying from the employees is against the basic principles of
scientific purchasing”?
“But this has been buying policy all along” argued Marwha.
“Please leave this register here Mr. Marwha” said Singh, “and I shall let
you know what is to be done!”
(Marwha leaves)
Singh studied the register in details and wrote a long confidential memo
to the Managing Director.
a) Do you, like the purchase executive, subscribe to the views that employees
should not be the suppliers of the company?
b) Draft a memo to M.D. against the current policy?
c) How can the existing policy be reversed without causing bitterness?
[35]
Q3) Case - 3
ARCTIC INDIA LIMITED
Mr. Mullick, is a material manager with Arctic India Limited, a medium
sized engineering firm engaged in the manufacture of domestic appliances.
Over the last few years, Mr. Mullick has developed very intimate relations
with his suppliers. On the day of marriage of his sister, one of his suppliers
presented to him a costly gift, a VCR. The policy regarding the gifts in the
policy manual of the company reads, “Gifts beyond Rs 200 should not be
accepted”. His plea with the supplier that can’t accept the gift makes the
supplier snub him “Is Malti only your sister. She is my sister as well. And I
am giving this gift to my sister.” Mr. Mullick is confused. If he does not
accept the gift, the supplier will create a scene. And if he accepts, there is
of course going to be the problem.
a) Analyse the situation and suggest the best course of action for Mr.Mullick
to follow.
b) Is the policy on gifts properly framed?
c) What course of action on the part of Mr.Mullick would have prevented
this? [35]
####
[3775]-67 -3-
P578
[3775] - 68
M.B.A.
(408 E) LABOUR LAWS & OTHER LAWS
(2005 Pattern)
Time :3 Hours] [Max. Marks : 70]
1) Question No. ‘1’ is compulsory.
2) Attempt any three questions from the rest.
3) Figures to the right indicate max marks for that question.
Q1) a) Explain in detail the procedure for registration under contract labour
Act. [15]
b) Enumerate the provisions for working hours for shops under shops Act.
[10]
Q2) Describe the procedure for certification of standing orders. [15]
Q3) What are the provisions regarding constitution of District Forum and its
jurisdiction under consumer Protection Act? [15]
Q4) What are the Principles of Natural Justice? Explain any three in detail. [15]
a) TDS.
b) Out worker.
c) Shop Act License.
d) Applicability of IE (so) Act.
####
P579
[3775] - 75
M.B.A.
2) Attempt any FOUR out of remaining.
Q1) Niramay Industries (P) Ltd. is engaged in the production of a range of Fruit
juices. Because of stiff competition in the market, it is facing lot of problems.
Design a suitable promotion mix for its revival.
Q2) Discuss various factors influencing pricing decision.
Q3) What is packaging? Give its purpose and types.
Q4) Discuss the various types of wholesalers and the functions that they perform.
Q5) Write a detailed note on Extended P’s of marketing.
Q6) What are the different stages of Product Life Cycle (PLC)? Describe suitable
marketing strategies for various stages of PLC.
Q7) Write short notes : (any two)
a) Online marketing.
b) Warehousing.
c) Retailing.
d) Advertising.
####
P588
[3775] - 204
M.B.A.
(204) MANUFACTURING & OPERATIONS MANAGEMENT
Q1) State the scope of Operations Management and explain contributions made
by crossby and Taguchi in the development of Production Management.
Q2) Describe the characteristics of Project Production and Batch Production.
Q3) a) Explain the strategic importance of location decisions.
b) Discuss the principles of layout.
Q4) a) Explain the importance of production planning and control in a
manufacturing organization.
b) Describe with example how a Project Network is crashed.
Q5) a) Explain the importance of maintenance Management.
b) Describe the concept of TPM.
Q6) A manufacturer of perfume has automated process of sealing the filled bottle
with cap. To monitor quality of the process, samples are drawn and a count
is made of number of defective caps per batch. The table below provide
details of number of defective caps in the last ten batches. Assume the batch
size is 100.
Batch Number Number of defects
1 12
2 8
3 11
4 14
5 12
6 23
7 07
8 10
9 16
10 6
P.T.O.
a) What type of control chart would you recommend for controlling quality
of cap fitting process.
b) Compute the relevant parameters for the chart and plot the data in the
chart.
c) Is the process in control? If not revise control chart by recomputing the
chart parameters.
Q7) Explain the concept of standard time. Describe how standard time can be
determined by carrying out work sampling study.
Q8) Write notes on any two of the following :
a) Mass customization.
b) PERT.
c) Theory of constraint.
d) Process mapping.
####
[3775]-204 -2-
P591
[3775] - 302
M.B.A.
(302) MANAGEMENT CONTROL SYSTEMS

1) Question no. 7 is compulsory.
2) Attempt any four questions from the remaining.
Q1) “The Balanced score card fosters a balance between otherwise disperate
strategic measures in an effort to achieve goal congruence”. Discuss and
bring–out the cause and effect relationship among measures.
Q2) What is a Budget? What are the types of Budget? Explain the importance of
Budgetary Control as a Management Control Tool.
Q3) What do you understand by Responsibility Centre? Describe various types

of Responsibility Centres giving relevant examples.
Q4) What do you understand by Goal Congruence? Give examples and explain
problem of Goal congruence faced by multidivisional companies at different
levels.
Q5) Explain the concept of ‘Audit’. Discuss various methods and functions of
audit with suitable examples.
Q6) Write short notes : (Any two)
a) Management Audit.
b) Profit Centres.
c) Grissinger’s Cybernetic Paradigm.
d) Strategic Planning.
P.T.O.
Q7) A business unit produces and sells 3 products viz. P, Q and R. Annual data
for the products is as follows :-
Product P Q R
Quantity (Units) 10,000 25,000 35,000
Units Selling Price – Rs 18 10 30
Unit Variable Cost – Rs 16 6 22
Total Annual Fixed Costs are Rs. 2,10,000. When these costs are apportioned
on the basis of total quantity, product P shows a loss of Re. 1 per unit.
You are required to advise the management –
a) Should product P be discontinued?
b) If Product P is discontinued, how many more units of Product Q should
be sold to maintain the same amount of aggregate profit?
c) If profit of Rs. 2.50 per unit is desired on product P, What should be its
selling price?
####
[3775]-302 -2-
P592
[3775] - 303
M.B.A.
MARKETING MANAGEMENT SPECIALISATION
(303 A) : MARKETING RESEARCH
2) Question no. 7 is compulsory.
3) Answer any 4 questions from Q. 1 to Q. 6.
4) Use of non programmable electronic calculator is allowed.
Q1) Define Marketing Research. State its applications in marketing mix.
Q2) Discuss with examples various types of Research Designs.
Q3) What is secondary data? Explain its merits and demerits. State various
sources of secondary data.
Q4) Discuss following tools of data analysis with their application in Marketing
Research:
a) Conjoint Analysis.
b) Multidimentional scaling.
Q5) The car manufacturer has collected data regarding three different cars and
household income of car owners. The data is presented in the table shown
below. The manager wants to test whether the preferences of buying a car
differ according to the house hold income.
a) State the Null & Alternative Hypothesis.

b) Calculate the expected frequencies.
P.T.O.
c) Test the Hypothesis and draw the inference.
Table :
Car Income Group (Rs. Lakhs)
Model 3-4 4-5 5-6 6-7 7 onward Total
Nano 23 24 33 23 12 115
Wagon–R 11 17 35 15 10 88
i 20 7 12 15 7 6 47
Total 41 53 83 45 28 250
(Given Chi-square value for g d.f. at 5% level of significance is 15.5)
Q6) Write short notes : (Any two)

a) Ethics in Marketing Research.
b) Marketing Intelligence system.
c) Factor Analysis.
Q7) “LOOK GOOD” is planning to launch its new concepts centres targeted at
the urban population. The company offers complete make-over services. As
the concept is new in the Indian context the company wishes to assess the
feasibility and acceptance by the prospects. Prepare a “Marketing Research
Proposal” to be submitted to the C. E. O. of “LOOK GOOD”. (Make and
state the necessary assumptions).
####
[3775]-303 -2-
P595
[3775] - 307
M.B.A.
(303 E) LABOUR LAWS - I
(2008) (Sem. - III)

3) Support your answers with suitable examples if necessary.
Q1) Explain Welfare Provisions under Factories Act, 1948.
Q2) Elaborate Health and Safety provisions under Shop and Establishments
Act,1948.
Q3) Explain the procedures for fixing and revising of minimum wages under
M. W, Act, 1948.
Q4) Define ‘Wage’ and explain any five deduction under P. W. Act, 1936.
Q5) Elaborate on ‘Available surplus’ ‘Allocable surplus’, ‘Set-ON’ and ‘Set-OFF’

under Payment of Bonus Act, 1965.
Q6) Explain salient provisions and objectives of Gratuity Act, 1972.
Q7) Write short notes on : (Any two)
a) Health provisions under factories Act.
b) Objectives of minimum wages Act,1948.
c) Eligibility for gratuity.
d) Concept of Bonus.
####
P599
[3775] - 313
M.B.A.
INDUSTRIAL RELATIONS
(304 E) (2008) (Sem. - III)
Q1) Define term Industrial Relations and explain various approaches to IR.
Q2) Explain various functions of Trade Union and impact of globalization on T.

U. Movement in India.
Q3) Discuss Government machinery to resolve Industrial disputes.
Q4) What is ‘Workers participation in management’ and, what are its pre-requisite
and benifits?
Q5) Discuss in detail the impact of globalization and Info Technology on IR in

India.
Q6) a) What is collective Bargaining.
b) What are the essential conditions for success and causes for failure of
collective Bargaining.
Q7) Write short notes :
a) Salient features of Ind. Emp, Act, 1946.

b) Works committee and structures of T. U.
c) Types.
d) Industrial Relations Democracy.
####
P600 [3775] - 315

M.B.A.
MARKETING MANAGEMENT SPECIALIZATION
(305 A) : Distribution and Retail Management

1) Attempt two questions from Section - I and Three questions from Section - II.
SECTION - I
Q1) Define “Marketing Channel”. Discuss intensive selective & exclusive

distribution strategies with the help of suitable examples.
Q2) Discuss the concept, importance and functions of wholesaling.
Q3) Explain the need and functions of distribution channels. Compare the channels
used for Consumer products and Industrial products with the help of suitable
examples.
SECTION - II
Q4) Discuss the concept, Importance and Functions of retailing. In brief compare
Indian vs. Global Retail Senario.
Q5) Explain the salient features of store administration, with special reference to
store inventories and display.
Q6) “The success of retail chain is mainly depend on their efficient supply chain
management”. Justify with suitable example.
Q7) Discuss the different factors affecting store layout.
a) Electronic Payment System.
b) Channel Performance Evaluation.
c) Retail Location.
####
P850
[3775] - 40
M.B.A. (Sem. - III )
COMPUTER SPECIALISATION
(304 C) : Relational Database Management Systems
2) Solve any five from Q No. 2 to Q No. 7.
Q1) Normalise the following upto 3NF. [20]

ABC India Ltd
Sales Invoice
Customer Code : Inv. No. : _______

Customer Name : Date :
Address :
Sr. No. Product Code Description Quantity Rate Amount
Total Amount _______

VAT ______
Octroi ______
Authorized Signatory Net Amount _______
P.T.O
Q2) a) Explain the concept of Primary key and Foreign Key with example. [5]
b) List different users of DBMS & explain the way they are expected to
interact with the system. [5]
Q3) a) Explain Network Data Model in detail. [5]
b) Explain the concept of joined Relations with example. [5]
Q4) State all CODD’s rules. [10]
Q5) a) Explain the concept of Inheritance in detail. [10]
b) Explain Alter and Drop in OOD.
Q6) Write short notes on : [10]
a) Entity and Entity sets.
b) Database Manager.
Q7) Solve the following queries : [10]
a) Supplier (Sup_no, name, city).
b) Items (Item_no, Description, Weight, color, cost).
c) Shipment (ship_no, Sup_no, Item_no,Qty).
Query –
1) Find all suppliers who supply ‘Notebooks’.
2) Find all suppliers from ‘Nagpur’ who supply ‘Spring Files’.
3) Find out all suppliers with qty more than 500.
4) Find out all items supplied by supplier with supplier no. ‘S01’.
5) Find out total weight of consignment of shipment no. ‘1256’.
####
[3775]-40 -2-
P851 [3775] - 55
M.B.A.
404 B : INDIRECT TAXATION
(2005 Pattern)
Q1) Explain the following terms under The Central Excise Act, 1944.
a) Self removal procedure.
b) Physical control procedure.
c) Duty payment under protest.
d) Job work.
Q2) Define the term Assessable value based on normal price under the Excise Act
and also discuss its various components.
Q3) What do you mean by show cause notice? Discuss the importance of show
cause notice.
Q4) a) Briefly discuss the provisions relating to exemptions available for small
scale units under The Central Excise Act, 1944.
b) Discuss the provisions under the Service Tax Act regarding payment of
tax and filing of returns.
Q5) Discuss with the help of suitable illustrations the following taxable services :
a) Construction (Residential & Industrial).
b) Renting of commercial property.
c) Travel agent.
d) Cost Accountant.
Q6) Explain the salient features of Levy of Service Tax.
Q7) a) Discuss the procedure of registration of dealer under VAT.
b) Discuss the provisions of Tax Audit under VAT.
Q8) Discuss the impact on VAT liability in following cases.
a) Works contract.
b) Form E–1 not obtained.
c) C–Form not received.
####
P852 [3775] - 205

M.B.A.
205 : MATERIALS AND LOGISTICS MANAGEMENT

Q1) Explain all functions of Materials Management from Forecasting to Scrap

disposal. State the relation of Materials Management with Supply Chain
Management.
Q2) State the basis of ABC, VED and FSN analysis. Explain with an illustrative
example, how FSN analysis is carried out in an Organization and benifits from
the analysis.
Q3) a) Explain the advantages of Material Requirement planning system over
EOQ method.
b) State the meaning and basis of Master Production Schedule. Explain in
brief role of Master Production Schedule in MRP system.
Q4) What is negotiation in context of purchasing. Describe generic steps involved
in negotiation process for purchase of high value capital equipment from a
local supplier.
Q5) a) Explain how does global saurcing helps in efficient management of the
supply chain.
b) Outline an approach to increase inventory turnover ratio with an example.
Q6) Explain the importance and functions of stores from logistics perspective.
Q7) a) Explain a methodology to carry out value analysis.
b) Discuss the relationship between stores layout and material handling
system.
a) EOQ with discounts.
b) Trade off between customer service and cost.
c) Concept of ERP.
d) Components of Supply Chain Management.
####
P1220 [3775]-417
M.B.A.
(406 B) STRATEGIC FINANCIAL MANAGEMENT
Q1) Explain the concept - ethical. What is the ethical dilemma faced by the Finance
Manager? [14]
Q2) What is the need for valuation of business? Explain with the help of suitable
examples. [14]
Q3) What is financial engineering? Discuss the step-by-step approach to financial

engineering with suitable examples. [14]
Q4) The following is the Balance Sheet of Bharat Manufacture Co.Ltd. as at

31.03.2009.
Liabilities Rs. Assets Rs.
3,00,000 Equity shares 30,00,000 Goodwill at cost 2,50,000
of Rs.10 each fully paid Plant and Machinery
Capital Reserve 1,00,000 (Cost less Depreciation) 8,50,000
General Reserve 6,95,000 Furniture and Fixture
Profit and Loss A/c 15,000 (Cost less Depreciation) 30,00,000
Sundry Creditors 12,85,000 Stock 16,00,000
Provision for Taxation 7,50,000 Debtors 10,00,000
Cash at Bank 24,55,000
Proposed Dividend 6,60,000 Preliminary Expenses. 50,000
65,05,000 65,05,000
The following additional information is provided to you :

a) The reasonable return on capital employed in the industry in which the
company is engaged is 18%.
P.T.O.
b) The tax-rate is 50%. The balance in provision for taxation account is in
respect of profit for the year ended 31-03-2009.
c) The year 2008-2009 was normal year and the prospects for the year
2009 to 2010 are equally good.
Calculate the value of goodwill at three years purchase of the super-profits
of the company. [14]
Q5) Explain the need of strategic management of business finances in present

economic conditions. How Nine S model helps in successful strategic
financial management of an organization? [14]
Q6) CLEANERS Ltd. a detergent manufacturing company and wanted to launch a

new detergent called Safedy in the market.
The product was targeted towards middle income people.
There were two similar detergents of two different companies.
One of them Greater White was priced at Rs.65 per kg. whereas the other
Very White was priced at Rs.68 per kg. Greater White had almost 85% of the
Market share. What should be the pricing strategy of CLEANERS Ltd. if it
wants to capture the market? [14]
Q7) BEST Ltd .was purchasing its raw material from only one supplier for the
last 8 years who was supplying them at Rs.350 per kg. Mr.Clever the purchase
manager decided to search for other suppliers and prepare a list and then
select the one who would offer them the raw material of the right quality,
right quantity and reasonable price. Do you think he is right? [14]
Q8) Mr.Giridharilal is normally paid the following wages.

Basic pay - Rs.5 per hour
Dearness Allowance - Rs. 2 per hour
Overtime wage - Rs. 10 per hour
Productivity Bonus - Rs. 2 per extra unit produced
Weekly Bonus - Rs.10.
He is entitled to one weekly holiday with payment (Basic/D.A). He should
work 8 hours per day and six days per week. He is expected to give 1 unit of
product in 2 hours, as per the normal productivity norm. In actual fact he
worked for 56 hours and gave an output of 30 units during the last week.
[3775]-417 2
Prepare a statement of wages to be paid to Mr.Raj under overtime wage policy
with the help of following four alternate wage combinations.
a) Only normal wage payment (without any overtime wage or productivity
bonus).
b) Normal wage with overtime wage.
c) Normal wage with productivity bonus and
d) Normal wage with overtime wage and productivity bonus wage.
e) Suggest the most practical and pragmatic wage combination.
xxxx
[3775]-417 3
P1225
[3775] - 21
M.B.A.
3) Answer any four among the remaining questions.
Q1) Excell Industries intends to launch a new bike without Petrol (Battery operated)
in Indian market. As a marketing Manager which steps would you like to take
while launching this product? How will you conduct the test marketing for this
product?
Q2) Discuss the different pricing strategies. Give factors affecting pricing decisions.
Q3) What do you mean by the term Physical Distribution? Explain briefly the
nature & importance of physical distribution.
Q4) Marketing mix is the instrument that can keep the organisation successful
though its product may rise & decline in their respective life cycles. Discuss
quoting examples.
Q5) What do you mean by the term promotion. Analyse the significance of
direct marketing, online marketing & e-marketing as promotion tools.
Q6) Discuss the types of wholesellers & the functions that they perform.
Q7) Write short notes (Any two) :

a) Packaging.
b) Extended Ps of marketing.
c) Product life cycle.
d) Product mix.
kbkb
P1245 [3775]-405
M.B.A.
404 B : INDIRECT TAXATION
Q1) a) Discuss the importance of showcause notice under the Excise Act.
b) Explain the concept of small service provider under the service tax and
provisions related there to.
Q2) a) Define and explain the term manufacture under the Excise Act.
b) Discuss and explain the administrative structure of Excise Departments.
Q3) a) Explain the provisions related to the tax audit of the dealer under VAT
Act.
b) Discuss the various concessions available to SSI units under Excise
Act.
Q4) a) State and explain the provisions related to job work under Excise Act.
b) Explain the procedure of registration under Service Tax act.
Q5) a) Explain the following terms under VAT Act :

i) Capital Asset.
ii) Place of business.
iii) Resale.
iv) Non-resident dealer.
b) Discuss the provisions related to filing of returns under the Service Tax
Act.
Q6) a) Explain the provisions regarding payment of duty under protest under
The Central Excise Act.
b) Discuss the provisions relating to determination of value under VAT
Act.
Q7) Write in detail the provisions relating to Excise Audit.
xxxx
P554 [3775]-13
M.B.A.
103 : MANAGERIAL ECONOMICS
(2005 Pattern) (Old) (Sem. - I)
3) Draw suitable diagrams wherever necessary.
Q1) Explain the practical significance of the economic laws in decision-making.
Q2) What are the purposes of demand-forecasting? Explain any two methods of
demand forecasting with merits and demerits.
Q3) Explain the internal and external economies of scale of production.
Q4) Give the classification of market on the basis of degree of competition.
Q5) What is Profit? Profits arise only in a dynamic economy. Do you agree?
Justify your choice.
Q6) Explain cost-benefit-analysis with suitable example.
Q7) Write notes on any two :

a) Types of price elasticity of demand.
b) Production function.
c) Cost concepts.
d) Need for government intervention in the markets.
xxxx
P555 [3775]-14
M.B.A.
104 : STATISTICAL AND QUANTITATIVE METHODS
(2005 Pattern) (Sem. - I)
1) Handwriting should be neat and clear.
4) Use of electronic calculator and statistical tables are allowed.
5) Graph paper will be supplied on request.
Q1) Solve any Five : [5 each]

a) There are two identical boxes containing respectively 5 white and 4 red
balls and 4 white and 7 red balls. A box is chosen at random and a ball
is drawn from it. If the ball is red, what is the probability that it is from
box 2.
b) In a certain class it was found that 75% of the students passed in half
yearly examination, 35% students passed in half yearly and annual
examination while 22% were those who passed in annual but failed in
halfyearly examination. Find the percentage of students who
i) Passed in half yearly but failed in annual examination.
ii) Failed in both.
c) The average no. of accidents was 1.46. The distribution of no. of accidents
was collected for 200 days, whose distribution is as follows
No. of accidents : 0 1 2 3 4 5
No. of days : 46 ? ? 25 10 5
Calculate the missing frequencies.
d) A company manufactures two products A and B. The profit per unit for
A and B is Rs.70 and Rs.55 resp. The company is required to supply
250 units of A and 300 units of B to the regular customer. Product A
requires 2 hours of machine M1 while product B requires 3 hours of
machine M1. Similarly the time required for product A and B on machine
M2 is 3 and 2 resp. Time available for machine M1and M2 are 500 and
600 hours resp. Formulate the LPP.
P.T.O.
e) What are the assumptions of single server queuing model.
f) A market research organization studied the car purchasing trend in a
certain city with a conclusion that new car is purchased on an average
once every 5 years. The buying pattern of the customer is as follows. Of
the current small car owners 75% will replace the car again with small
cars and 35% of large cars prefer to replace by large cars. If currently
there are 50,000 small cars and 25,000 large cars what will be the
distribution in 10 years from now. What do you mean by correlation?
How scatter diagram is useful to estimate correlation.
Q2) a) The mean and standard deviation of 100 items are calculated as 60 and
7 resp. While checking two of observations were wrongly copied as 74
and 53 instead of 35 and 47. Find correct mean and standard deviation.
[7]
b) There are 600 business students in a management institute. Any student
need a copy of particular text book from library X - No.of copies follows
normal distribution with mean 30 and variance 28.5.
i) How many copies of the book should be kept in the library so that
probability may be greater than 0.85.
ii) P (25 < X < 34)
iii) P (X > 32) [8]
Q3) a) Explain the concept of multiple and partial correlation and find
i) r23.1 ii) R3.12 for r12 = 0.8 r13 = 0.4 r23 = 0.56 [7]
b) A company has 3 plants W, X and Y and three warehouses A.B.C. The
supply from plants are 400, 350 and 300 resp. Demand of three
warehouses are 500, 200 and 300 resp. The cost of transportation from
plants to warehouses is given in table below. Determine the optimum
shipping schedule. [8]
Warehouse
Plant A B C
W 12 8 18
X 20 10 16
Y 24 14 12
[3775]-14 2
Q4) a) Solve the following game. [7]
Player B
I II III IV V VI
Player A 1 4 2 0 2 1 1
2 4 3 1 3 2 2
3 4 3 7 5 1 2
4 4 3 4 1 2 2
5 4 3 3 2 2 2
b) Find the two lines of regression and estimate [8]
i) Advt cost when sale is 62 lakh Rs.
ii) Sale when Advt cost is 77,000 Rs.
Advt cost (in 000 Rs.) 39 64 62 75 45 35 95 78
Sale (lakh Rs.) 53 59 58 67 61 62 92 87
Q5) a) A particular breed of hens lays eggs five days in a week, one egg on a
day. If the poultry has 9 hens. Find the probability that on a particular
day poultry gets.
i) One egg.
ii) No egg.
iii) Atleast 3 eggs. [7]
b) In a manufacturing company product demand and various alternatives
are given as below : [8]
Product demand Expand the Construct a Subcontract
Present plant new plant production
High 50,000 70,000 30,000
Medium 25,000 30,000 15,000
Low 20,000 40,000 1,000
Nil 45,000 80,000 10,000
Find the decision of the company using
i) Maximin criteria.
ii) Maximax criteria.
iii) Minimax regret criteria.
xxxx
[3775]-14 3
P556 [3775]-15
M.B.A. - I
105 : LEGAL ASPECTS OF BUSINESS
(2005 Pattern)
1) Solve any 5 questions.
Q1) Define contract. Explain different types of contract. [14]
Q2) Define Goods under sale of goods Act. Explain various types of goods.[14]
Q3) Define Bill of Exchange. Draft performa of it. [14]
Q4) Explain what do you mean by unfair trade practices under consumer protection
act. Explain in detail any two. [14]
Q5) Explain in detail legal provisions relating to breach of contract. [14]
Q6) Explain the constitution and working of state consumer forum. [14]
Q7) Write shorts (any two) : [14]

a) Duties of agent.
b) Promissory Note.
c) Negotiable instrument.
xxxx
P557 [3775]-16
M.B.A.
106 : BASICS OF MARKETING
(2005 Pattern) (Sem. - I)
Q1) Define marketing and explain how it differs from selling. What do you
understand by Marketing Myopia.
Q2) Explain the 5 step buyer decision process with respect to purchase of a
domestic water purifier.
Q3) Carry out PEST analysis for any one of the following :
a) Nokia handsets.
b) Tata Nano.
Q4) Discuss with examples various ways of segmenting the T.V. market in India.
Q5) Explain in detail the concept of Marketing mix.
Q6) Compare and contrast the positioning of

a) ICICI & HDFC.
b) Sprite & Pepsi.

a) Customer satisfaction.
b) Social responsibility of Marketing Organization.
c) Physical evidence.
xxxx
P558 [3775]-22
M.B.A. (Sem. - II)
202 : FINANCIAL MANAGEMENT
(2005 Pattern)
1) Attempt Q.no.1.
2) Attempt any four questions from the rest.
Q1) Write a detailed note on receivables management and also explain the
significance of average collection period and debtors turnover.
Q2) Discuss the aspects of risk cost and control while analysing the following
sources :
a) Equity capital.
b) Debentures.
c) Term loan.
d) Preference shares.
Q3) A machine is available at a cost of Rs.80.000/- for purchase. Life expectancy

is of 5 years and scrap value is of Rs.10,000 at the end of 5 years. It is estimated
that it will generate additional profits over its life as follows :
Year Profit (Rs.)
1 20,000
2 40,000
3 30,000
4 15,000
5 5,000
These estimates of profits are before depreciation. You are required to calculate
the average rate of return on capital employed.
P.T.O.
Q4) Write in detail on :
a) Financial Leverage.
b) Operating Leverage.
c) Combined Leverage.
Q5) EBIT of a company is Rs.20,00,000. It requires additional capital of

Rs.50,00,000. Effective Tax rate is 40%. The present capital is of Rs.50,00,000
(5,00,000 equity shares of Rs.10 each) from the following alternatives, select
the best alternative.
a) Issue of 12% debentures.
b) Issue of 2,50,000 equity shares at par and balance by 12% debentures.
c) Issue of 10% preference shares of Rs.25,00,000 and balance by 15%
term loan.

a) Capital rationing.
b) Time value of money.
c) Operating cycle.
d) Earnings per share.
xxxx
[3775]-22 2
P559 [3775]-23
M.B.A.
203 : HUMAN RESOURCES MANAGEMENT
Q1) Define the term HRM with its evolution and importance. [14]
Q2) Elaborate the concept of Manpower planning followed by recruitment and

selection process. [14]
Q3) Discuss performance Appraisal Management and following methods of

P.A.system. [14]
a) Critical incident method.
b) Straight ranking method.
c) M.B.O.
Q4) Discuss the concept of Job Description, Job Enlargement Job Enrichment
and Job Rotation. [14]
Q5) Discuss importance of Training and Development in modern industrial world

with its need of objectives. [14]
Q6) Define TQM. How does productivity increase due to TQM. [14]
Q7) Write short notes (any two) : [14]

a) Succession planning.
b) Career planning.
c) Golden handshake.
d) Grievance procedure.
e) Retention of manpower.
xxxx
P560 [3775]-24
M.B.A.
204 : MANUFACTURING AND OPERATIONS MANAGEMENT
Q1) Describe the development of manufacturing management with particular

reference to division of labour and quality revolution.
Q2) State the factors influencing selection of manufacturing method and explain
characteristics of job production.
Q3) Explain various types of layout and their relationship with methods of
manufacturing.
Q4) a) Explain the concept and objectives of production planning and control.
b) Describe content and uses of production work order.
Q5) State the meaning of Network Crashing. Explain how does Network Crashing
helps project manager in timely/early completion of project.
Q6) What is preventive maintenance. Describe how it is performed in

manufacturing organizations.
Q7) State the objectives of incentive schemes. Discuss advantages and

disadvantages of Group Incentive Scheme.

a) O C curve.
b) Theory of constraint.
c) X R chart.
d) Production scheduling.
xxxx
P561 [3775]-26
M.B.A.
206 : MANAGEMENT INFORMATION SYSTEM
1) Q.No. 1 and Q.No. 7 are compulsory.
2) Solve any four from the remaining.
3) Figures to the right indicates full marks.
Q1) Draw report layouts for the following and elaborate the use of these reports
in the process of decision making. [15]
a) Goods Rejection Note.
b) Dead Stock Register.
c) PF Report. (slabwise).
Q2) Mis is an instrument for the organisational change. Explain. [10]
Q3) Define information. Explain different types of information. Which are different
sources of information. [10]
Q4) Explain system development Life Cycle in detail. [10]
Q5) Define Network. Explain types and topologies of networks. [10]
Q6) Explain decision support system in detail. [10]
Q7) Write short notes (any three) : [15]

a) DBMS.
b) Artificial Intelligence.
c) Data Warehousing.
d) Quality Assurance.
xxxx
Total No. of Questions : 5 + Case : 1] [Total No. of Pages : 3
P562 [3775]-31
M.B.A.
(301) BUSINESS POLICY AND STRATEGIC MANAGEMENT
1) Attempt any three questions from Section-I and each question carry 15 marks.
2) Section-II case is compulsory and carry 25 marks.
3) Clarity and brevity will be given due weightage.
4) Support your answer with suitable examples.
SECTION - I
Q1) a) Define strategy and explain the concept of strategic management.
b) Explain the following terms :
i) Vision.
ii) Mission.
iii) Objectives.
iv) Strategic intent.
v) Goals.
Q2) a) Describe Porters five forces model of competition.

b) Explain GE Nine cell model.
Q3) What do you understand by Mergers and Acquisitions? What are various
types of mergers? What are the issues in implementing merger strategy
successfully? Cite latest Indian and Global examples relevant to the merger
strategy.
Q4) Leadership style, corporate culture, values and ethics play a crucial role in
effective implementation of a strategy. Comment.
Q5) Write short notes on any three :

a) Value chain.
b) Sustainable competitive advantage.
c) Synergy.
d) Internet strategies for Traditional Business.
e) Symptoms and malfunctioning of strategy.
P.T.O.
Case :
SECTION - II
FALLING SALES, JLR BUY WEIGH HEAVY
TATA MOTORS FAILS TO

PAY VENDORS, SUPPLIERS
Indias largest automobile company Tata Motors, which is grappling with

declining sales and the financial burden of acquiring British brands Jaguar
and Land Rover, has run into payment problems with vendors and suppliers.
The $ 8.8-billion company that has operations in the U.K, South Korea,
Thailand and Spain owes more than Rs.1,200 crore in unpaid dues to its
suppliers accumulated over the past few months, though the exact amount
could not be ascertained.
The situation was already tense due to the uncertainty over the Nano
small car project. It got worse when the company stopped making payments
in the past few months. Now, we are in deeper trouble ; as Tata Motors orders
have dropped drastically in the past three months with vehicle sales
nosediving,said an executive with a Delhi - based supplier that sells electrical
components to Tata Motors. We are yet to receive our dues of over Rs.80
crore, he said.
[3775]-31 -2-
A senior official with Delhi - based Automotive Component
Manufacturers Association (ACMA), the apex body of auto component
makers, said the total amount due to its members from Tata Motors is in
excess of Rs.450 crore.
A Tata Motors spokesman said the company is trying to cope with this
extraordinary situation with some help from its vendors. Tata Motors is
working with vendors in these hard times. We cannot share any details since
terms between vendors and Tata Motors are internal, but the company will
abide by the partnership approach with vendors and suppliers, he said.
Vendors said they are negotiating for part payments to tide over working
capital needs. A Tata Motors vendor from the south said payments in excess
of Rs.100 crore are pending and no supplementary bills have been paid in the
past two months. We are facing a cash crunch due to falling demand and are
finding it difficult to meet our working capital needs, he said.
While major vendors can carry on for some months, owners of smaller
ancillary units said they are on the verge of defaulting on bank loans, as their
bulk payments are pending with Tata Motors.
Jamshedpur-based Adityapur Small Industries Association (ASIA) that
supplies components to Tatas truck and bus plant in the same city claimed
that Tata Motors owes over Rs.500 crore to its members.
Source - Economic Times.

Q1. Carry out an Environmental Analysis (SWOT) for Automobile Component
Manufacturers' of Tata Motors Ltd.
Q2. If you are one of the vendors supplying components to Tata Motors,
will you stop supplying components to Tata Motors? Justify your answer.
xxxx
[3775]-31 -3-
P563 [3775]-33
M.B.A. (Sem. - III)
MARKETING RESEARCH (303 A)
(2005 Pattern)
1) Answer all questions
2) Figures to the right indicate full marks of the questions.
3) Use of calculator is allowed.
Q1) Define Marketing Research Discuss the limitations of marketing research

with reference to Indian context. [15]
Q2) Discuss Various methods of collecting primary Data. [15]

OR
A random sample of 36 solar electric torches used in villages showed an
average life of 1.08 years with standard deviation of 0.6 years. Under the
standard conditions the torches are known to have an average life of 1.28
years. Is there a reason to assert at 1% level of significance that use in villages
causes mean life of the torches to decrease.
[Given that : critical value of Z for left tail test at 1% level of significance
is -2.33] Assume that life of the torches is normally distributed.
Q3) The TRI is planning to introduce number portability for mobile phone
subscribers in India . The mobile phone service provider Widia is interested
in accessing the customer satisfaction, so that the company is in a position to
retain its existing customers. Design a questionnaire to collect data regarding
customer satisfaction. [20]
Q4) Write short Notes : (Any Two) [20]

a) Sampling in Marketing Research
b) Marketing Audit
c) Marketing Research in Advertisement.
d) Interview Techniques.
xxxx
P572 [3775]-58
M.B.A.
404 E : LABOUR WELFARE (HRM Specialisation)
1) Q.No.1. is compulsory.
Q1) a) Define the concept of Labour Welfare and discuss the various principles
of it. [15]
b) Discuss the duties and responsibilities of Labour Welfare officer. [10]
Q2) Critically examine the role of Workers Participation in current Industrial

scenario. [15]
Q3) Discuss the provisions of Labour Welfare under the plantation Act 1951.
[15]
Q4) Describe the Statutory Welfare amenities under the Factories Act 1948. [15]
Q5) Explain the role of Voluntary Organisations in Labour Welfare with example.
[15]
Q6) Elaborate the concept and components of Social Security. [15]
Q7) Write short notes on any three: [15]

a) Objectives of ILO.
b) Corporate Social Responsibility.
c) Industrial Social work.
d) Industrial Health.
e) Productivity and Labour Welfare.
hgh
P776
[3775] - 12
M.B.A.
102 : MANAGEMENT ACCOUNTING

1) Q. 1 is compulsory.
2) Attempt any two questions from Section I and Section II each.
Q1) Explain the following : [10]
a) Opportunity cost & Sunk cost.
b) Trial Balance.
SECTION - I
Q2) Compare Management Accounting with Financial Accounting. [15]
Q3) Discuss the concept of overheads & Explain various types of overheads.[15]
Q4) Illustrate the concept of cost sheet, with the help of a proforma cost sheet.[15]
Q5) State the advantages of budgetary control. What is the meaning of a Budget?
[15]
P.T.O.
SECTION - II
Q6) Following balances were extracted from the books of Mrs. Durga as on
31-03-2010. Prepare Trading, P & L A/C for the year ended on 31-03-2010 &
balance sheet as on date; after taking into account the following adjustments.
Particulars Dr (Rs.) Cr. (Rs.)
Mrs. Durgas capital 3,30,000
Mrs. Durgas Drawings 24,450
Opening stock 2,00,000
Bills Receivable 25,000
Purchases 2,75,000
Sales 4,20,000
Bills Payable 60,000
Returns Inward 5,000
Returns Out ward 4,500
Plant & M/C 1,00,000
Loose Tools 25,000
Patents 25,000
Sundry Debtors 1,25,000
Sundry Creditors 1,40,000
Cash at Bank 77,550
Salaries & Wages 50,000
Repairs & Renewals 7,500
Insurance 3,000
Power & fuel 3,500
Printing & Stationery 2,000
Misc. Expenses 6,500
Total 9,54,500 9,54,500
Adjustments :
a) Closing stock - Rs. 1,30,000.
b) Depreciate plant & m/c by 5% & patents by 15%.
c) Revaluate Tools at Rs. 20,000.
d) Provide for Bad & doubtful debts at 5% of debtors.
e) Provide for outstanding expenses as :
i) Salaries Rs. 2,500
&
ii) Wages Rs. 1,000.
f) Insurance paid in advance to the extent of Rs. 750. [15]
[3775]-12 2
Q7) Explain the significance of BEP. [3]
&
From the following information calculate BEP & turnover required to earn a
profit of Rs. 60,000.
Fixed overheads : Rs. 42,000
Variable cost : Rs. 4/- per unit
Selling price : Rs. 10/- per unit.
If the company is earning a profit of Rs. 60,000 express the margin of safety
available to it. [12]
Q8) From the following particulars, prepare a Bank Reconciliation Statement

showing the balance that would appear in the pass book of Shri. Pataskar as
on 31-03-2010. [15]
a) The overdraft as per cashbook on 31-03-2010 was Rs. 8,450.
b) Interest on O.D. for six months ending 31-03-2010, Rs. 370. did not
appear in cash book.
c) Bank charges Rs. 70 for the above period debited in the pass book,
were not recorded in the cash book.
d) Cheques issued but not presented for payment before 31st March 2010,
amounted to Rs. 3,500.
e) A Bill of Rs 1,000 discounted at the bank appears in cash book in full
amount, where as bank has deducted discounting charges Rs. 40.
f) Cheques amounting to Rs. 5,500 deposited into the bank but only a
cheque of Rs. 1200 was collected & credited before 31-03-2010.
g) Bank has paid final call on 100 shares of ABC Ltd. at Rs. 20 per share,
as per standing instructions to them, It is not entered in the cash book.
Q9) Elaborate the following, giving suitable examples. [15]

a) Idle time.
b) Time keeping & time booking.
c) Labour Turnover.
kbkb
[3775]-12 3
P777
[3775] - 37
M.B.A.
(303E) LABOUR LAWS
(Sem. - III) (2005 Pattern)
2) Attempt any three questions out of remaining questions.
3) Marks are indicated against each question.
Q1) a) Write welfare measures under Factories Act. [13]

b) Discuss relevant provisions under Industrial Disputes Act while effecting
retrenchment. [12]
Q2) Write authorised deductions under payment of wages Act. [15]
Q3) Write a note on set - on and set - off under payment of Bonus Act. [15]
Q4) Define minimum wages under minimum wages Act. What are the objectives
of minimum Wages Act. [15]
Q5) What is the eligibility for getting gratuity under payment of gratuity Act. [15]
Q6) Define unfair labour practice. Write any four unfair labour practices under
M.R.T.U. and P.U.L.P. Act. [15]
Q7) Write importance of the clause compensation arising out of the course of
employment under workmen compensation Act. [15]
kbkb
P778
[3775] - 39
M.B.A.
(304 B) DIRECT TAXATION (Finance Specialization)
(2005 Pattern)

Attempt any 5 questions.
Q1) Explain in respect of Capital Gain (any 2).

a) Transfer and conversion.
b) Indexation.
c) Taxation of securities.
Q2) Define Agriculture Income. How it is consider for taxation purpose.
Q3) Calculate Capital Gain inrespect of following.

Mr. Rajanikant doesnot own any Residential House property.
a) Date of sale of Gold 10-5-2008
b) Date of purchase of Gold 23-6-1983
c) Sale consideration Rs. 3675000/-
d) Cost of Acquisition 320000/-
e) Expenses on sale 55000/-
He has purchased at Pune a Residential House property on 12 may 2008 for
Rs. 2750000/- Calculate Taxable Capital Gain for A.Y 09 -10. (index for
2009-10 - Rs. 580, 83.84 - Rs. 116).
Q4) Explain the rule of carry forward & set off of losses under different Heads of
income.
Q5) Explain the rule of Residential status & Taxability u/s 6 of income Tax Act
1961.
P.T.O.
Q6) Calculate Taxable income from House properly for A.Y 2009 - 10.
Particulars House X House Y
a) Municipal value 110000/- 107000/-
b) Fair Rent 120000/- 100000/-
c) Standard Rent 126000/- 120000/-
d) Actual Rent Received 132000/- 106000/-
e) Municipal Tax 18000 (Due) 20000/- (Paid)
f) Repairs 6000/- 8000/-
g) Insurance 3000/- 4000/-
h) Land Revenue Paid 4000/- 2000/-
Information 1. Interest on capital borrowed by mortgaging House X (Funds
are used for construction of House Y) Rs. 30000/-.
Q7) Explain various Deduction u/s 80 of Income Tax against Gross Total Income.
kbkb
[3775]-39 2
P780
[3775] - 44
M.B.A. (Finance Specialization)
MERCHANT BANKING & FINANCIAL SERVICES (305 B)

1) Attempt any 5 questions.
Q1) Economic Reforms has given new look & opportunities for financial service
sector explain the validity of this statement.
Q2) What is mutual fund? State its features, advantages & limitations.
Q3) What do you mean by primary market. How it differs from secondary market.
Q4) In connection with capital market explain.

a) Off line Trade.
b) IPO procedure.
c) Depository & its Role.
d) National stock exchange.
Q5) Explain various instruments that are traded through money market.
Q6) Write short notes on (Any four) :

a) Asset management company.
b) Book Building Process.
c) Securitization of Debits.
d) Functions of stock exchanges.
e) Kinds of mutual funds.
f) Commercial Papers.
kbkb
P781
[3775] - 51
M.B.A.
401 : ENTREPRENEURSHIP DEVELOPMENT AND PROJECT
MANAGEMENT
(Sem. - IV) (2005 Pattern)

2) Solve any three out of the remaining.
Q1) a) Define the term entrepreneur. Explain the characteristics of a successful

entrepreneur. [15]
b) Elaborate the role of DIC in promoting entrepreneurship development.[10]
Q2) Define business idea. Explain the business planning process, in detail. [15]
Q3) What are the various schemes offered by Commercial Banks to enhance
entrepreneurship. [15]
Q4) Discuss the four entrepreneurial pitfalls put forth by peter. Drucker. [15]
Q5) Elaborate the success of women entrepreneurship scenario in India, in last

few years. [15]
Q6) Explain the role played by State Government in promoting entrepreneurship

development. [15]
Q7) Write short notes on (Any three) : [15]

a) Entrepreneurial culture.
b) IDBI.
c) Export Oriented Units.
d) Problems of Women Entrepreneurs.
e) Environmental Analysis.
kbkb
P784 [3775]-64
M.B.A.
MARKETING SPECIALIZATION
408 A : Product and Brand Management
Q1) A leading firm in the fast moving consumer goods sector, found out through
researchers that there is a vast potential in the branded flour (atta) market
that could be tapped. On the basis of this the company decides to enter the
market. Discuss the process of designing the positioning strategy for the
product.
Q2) Can you think yourself as a brand? What do you do to brand yourself?
Q3) What are the factors that affect product management decisions?
Q4) What roles consumer analysis play in designing product strategy?
Q5) Differentiate the following brands :

Zen against santro.
Close up v/s colgate gel.
Q6) Write notes on (any two) :

a) Managing brand over time.
b) Product life cycle.
c) Design of manufacture.
d) Steps of brand building.
xxxx
P785 [3775]-310
M.B.A.
(Finance Specialization)
304 B : DIRECT TAXATION
2) Applicable Ass. year 2010-11.
Q1) Define the term person and explain when he is liable to pay Income Tax as
per rule 6 of the act.
Q2) Mr.Sabina owned two houses. Details for financial year 2009-10 are given to
you. Calculate taxable house property income.
Particulars House 1 House 2
Fair Rent (Rs.) 35000 32000
Municipal value 36000 35000
Municipal Taxes paid 4000 5000
Annual Rent 38000 35000
Land Revenue 2500 4000
Interest on capital - 14000
Nature of occupancy let out for let out for
residence business
Date of completion May98 April96
Q3) Explain with example taxability of (any two) :

a) Entertainment Allowance.
b) House Rent Allowance.
c) Gratuity for pvt sector employees.
Q4) What are various types of income taxable under residual head of income.
(Give 10 examples).
P.T.O.
Q5) Calculate Tax Payable by Smt.Parvati Devi Born on 1.10.1943. She received
gross taxable income of Rs.560000 (excluding agricultural income
Rs.140000). She has invested necessary funds up to maximum ceiling under
80 c. What should tax payable by her for A.Y.2010-11.
Q6) Explain various associations and institutes whose income is not at all taxable
as per Income Tax Act 1961 and rules made these under.
Q7) Write short notes on (any two) :

a) Pre construction period interest.
b) Taxation of securities.
c) Exceptions to the rule of indexation.
(Indexation Not Applicable for)
d) Minimum Alternative Tax.
xxxx
[3775]-310 2
P786 [3775]-403
M.B.A.
(Paper - 403) : CURRENT TRENDS IN MANAGEMENT
(2008) (Sem. - IV)
2) All questions carry equal 14 marks.
Q1) What are the drivers of knowledge management system? Discuss knowledge
management system benefits to the organisation.
Q2) Six sigma is a systematic, scientific, statistical defect reduction process.

Explain.
Q3) What are the new methods in e-learning. Do you think e-learning is effective?
Q4) Explain role of corporate governance in corporate performance? Discuss role

of corporate social responsibility in relation to corporate governance.
Q5) What are the motives and advantages of mergers and aquisitions.
Q6) Compare and contrast lean and six sigma.

a) Challenges of BPO and KPO.
b) Paper document Vs e document.
c) JIT.
d) Costs of quality.
Q8) Which are the manufacturing activities integrated through computer. Explain
with reference to supply chain management.
xxxx
P787 [3775]-401
M.B.A.
401 : ENTREPRENEURSHIP DEVELOPMENT AND PROJECT
MANAGEMENT
1) Q.1 is compulsory. Solve any three out of the remaining.
Q1) a) Distinguish between entrepreneur and entrepreneurship with its need

and importance. [15]
b) Explain the different forms of financing w.r.t. project funding. [10]
Q2) Elaborate the theory of profit put forth by Frank knight to promote
entrepreneurship. [15]
Q3) Explain the role played by DIC to promote entrepreneurship development.[15]
Q4) Discuss the different entrepreneurial traits put forth by management thinkers.
[15]
Q5) What are the features and qualities to be considered while preparing the project
feasibility report? [15]
Q6) Elaborate the reasons for failure of women entrepreneurs in Indian context.
[15]
Q7) Write short notes on (any three) : [15]
a) NIESBUD.
b) Elements of business plan.
c) Entrepreneurial culture.
d) SFCS.
e) Challenge of substaining competitiveness.
xxxx
P788 [3775]-407
M.B.A.
OPERATION STRATEGY
404 - D : Production and Materials Specialisation
1) Solve any five questions.
Q1) With reference to Indian Automotive Industry develop an imaginary model

for world of operation in 2020.
Q2) Under the strategic environment, differentiate between core competence and
core processes.
Q3) What are order winning and order qualifier attributes? Give any three
examples of each in the services and manufacturing industry.
Q4) Discuss the issues in New Product Development and Technology strategy.
Q5) Low price and good quality are not only characteristics of product profilling
but alternative strategies are also available to operation manager to bring
value to the customer. Comment.
Q6) Discuss merits & demerits of Buy or Make decisions with respects to SWOT
analysis.
Q7) Give issues involved in manufacturing infrastructure development.
Q8) Write a short notes on (any two) :

a) Use of IT in operation strategy.
b) Hybrid Process.
c) Lean Manufacturing.
xxxx
P789 [3775]-413
M.B.A.
TECHNOLOGY MANAGEMENT
405 - D : Production and Materials Specialization
Q1) a) Discuss with examples, why organizations should be concerned about

effective management of technology in present business scenario.
b) Explain the impact of technology on society.
Q2) Describe stages involved from development to marketing of hightech

products.
Q3) Enumerate technology forecasting techniques. Discuss the process of applying

any two of the technology forecasting techniques.
Q4) Explain the issues involved and decisions made in managing technology in
an organization.
Q5) What is technology strategy? Explain a framework for developing technology

strategy.
Q6) Explain the concept of Intellectual Property Rights. How an organization

can enhance its profitability and ward off competition by IPR management?
Discuss.
Q7) Explain the meaning and significance of transfer of technology and diffusion
of technology.

a) Trends in R & D.
b) Technology sourcing.
c) Environmental Impact Analysis.
d) Discruptive technologies.
xxxx
P790 [3775]-419
M.B.A.
QUALITY MANAGEMENT
(406 - D) (Production and Materials Specialization)
Q1) Explain Demings philosophy of profound knowledge and discuss its

relevance.
Q2) Describe Taguchis Quality Loss Function and explain its significance in
managing quality.
Q3) Describe criterian of Malcom Baldridge National Quality Award and state its
importance.
Q4) Explain customer Driven Quality cycle with an example.
Q5) a) Enumerate customer satisfaction measurement techniques and explain

how customer satisfaction measurement help in improving quality.
b) Describe in brief customer perception of quality in service systems.
Q6) State the concept of Quality Control. Explain how acceptance sampling and
control charts help in controlling quality.
Q7) a) State the principles of Total Quality Management.

b) Describe the importance and role of leadership in achieving excellence
in quality.

a) Concept of reliability and its significance.
b) House of quality.
c) Pareto Analysis.
d) Quality policy and Objectives.
xxxx
P869 [3775]-57
M.B.A.
(404 D) INVENTORY MANAGEMENT
Production & Materials Specialization
1) Attempt any Five questions.
Q1) Inventories act as a buffer between various demand and supply points in the
manufacturing system. Explain.
Q2) Distinguish between dependent and independent demand in a Mc Donalds

restaurant, in an integrated manufacturer of personal copiers, and in a
pharmaceutical supply house.
Q3) Discuss the assumptions that are inherent in production setup cost, ordering
cost and carrying costs. How valid are they?
Q4) Explain the concept of selective inventory control in the context of ABC
analysis.
Q5) How has the concept of JIT affected inventory management practices? Explain
in Indian context.
Q6) Discuss how distribution resource planning is used to manage inventories in

multiple locations.
Q7) Write short notes on (any three) :

a) Computerisation in Inventory Management.
b) Inventory turns and ROI.
c) Quantity discount models.
d) Excess Inventory and service level.
e) Lead time.
xxxx
P870 [3775]-61
M.B.A.
COMPUTER MANAGEMENT
407 (C) Project Management & IT Management
1) Q. no. 1 is compulsory.
2) Solve any three from remaining.
Q1) What is risk management? Explain various steps followed in risk management.
[10]
Q2) Explain various methods of time & cost estimation used in project
management. [20]
Q3) Explain various review techniques used in quality assurance. [20]
Q4) Explain configuration management. [20]
Q5) Explain acquisition process of hardware & software followed in IT

organization. [20]
Q6) Write short note on (any four) : [20]

a) CMM.
b) User Acceptance test.
c) Career path planning.
d) Benchmarking.
e) Case tools.
xxxx
P871 [3775]-305
M.B.A.
(303 C) SOFTWARE ENGINEERING
1) Q. no. 1 is compulsory.
2) Attempt any 5 from remaining.
Q1) A BCS college would like to computerize the students admission system for
FY, SY and TYBCS. Each class has maximum 100 students. First candidates
purchase the admission form by paying Rs.300/-. They fill the form and attach
necessary documents and submit it in office. After submitting the entire form,
office gives the challan (four copies) to the candidates. They pay course fees
mentioned on the challan in the specified bank. Banks keeps two copies of
paid challan and two copies are returned to the candidate. The candidates
submit one copy of paid challan in college office. Bank also sends one copy
of the same paid challan to the office for reconciliation. The candidate as a
paid receipt keeps one copy of it.
Draw :
a) Context level diagram.
b) ER diagram.
c) Database Design.
d) Form Layouts (any two). [20]
Q2) What is SDLC? Describe various phases in brief. Also describe the role of
S/W in each phase. [10]
Q3) a) What is normalization? Explain need of controlled denormalization.[5]

b) Discuss in detail Structured System Analysis Tools. [5]
Q4) Draw decision tree and decision table for the following : [10]
A bank offers discount 8% per year for the deposit more than 10,000/-, 7%
per year for the deposit of amount between 5,000 and 10,000/- and 6% for
the amount less than 5,000. If the customer is senior citizen, 0.5% extra is
given on all types of amounts.
P.T.O.
Q5) Sitanagar Municipal Corporation has decided to computerize data regarding
all the cinema theatres in the city. Theatre managers are requested to fill the
form giving detailed information about the respective theatre. Design a layout
of a form to be filled by the manager. [10]
Q6) a) Discuss any three characteristics of system. [5]

b) What is Data Dictionary? Why is it important in System Analysis and
Design. [5]
Q7) Write short notes on (any two) : [10]

a) Reverse Engineering.
b) Water fall model.
c) Feasibility study.
d) Open Vs closed system.
xxxx
[3775]-305 -2-
P872 [3775]-312
M.B.A.
304 D : MODELING TECHNIQUES & IT FOR OPERATIONS
MANAGEMENT
(Production and Materials Specialization)
2) Use of calculator is allowed.
3) Maximum marks are indicated against each question.
Q1) a) Explain the meaning of modeling process. Discuss the importance of

understanding data before modeling. [8]
b) Discuss types of models based on degree of certainty. [6]
Q2) Find the optimum solution for the following Linear Programming problem
using simplex method. [14]
Minimize Z = 600X + 500 Y
Subject to the constraints
2X + Y > 80
X + 2Y > 60
and X, Y > 0.
Q3) Five jobs are required to be processed on three machines M1, M2 and M3. All
the jobs are processed in the order of M1, M2 and M3. Processing time for
these jobs on each of the three machines is given in the table below :
Processing Time In Hours
Jobs Machines
M1 M2 M3
A 5 2 3
B 7 1 7
C 6 4 5
D 9 5 6
E 5 3 7
P.T.O.
a) Determine sequence for the five jobs to minimize total elapsed time.
b) Calculate total elapsed time.
c) Calculate idle time on each machine. [14]
Q4) a) A toy manufacturer produces two types of toys : Dolls and Animals.
Production of either a doll or an animal requires one hour of production
capacity. Maximum production capacity available per week is 50 hours.
The maximum number of Doll and Animal toys that can be sold per
week are 6 and 8 respectively. The gross profits from sale of Doll or
Animal toy is 90 Rs. and 60 Rs. respectively per toy. The management
desires to determine the number of each toy to be produced per week in
consideration of following set of goals:
Goal I : Available production capacity should be utilized as much as
possible but not exceeding 50 hours per week.
Goal II : Sales of the two types of toys should be as much as possible.
Goal III : Overtime should not exceed 20% of available production time.
Formulate the problem as Goal Programming Model. [9]
b) Explain the concept and application of Dynamic Programming. [5]
Q5) a) What is trans-shipment model? Explain with an example. [6]

b) Explain how does application of decision tree analysis technique helps
in decision making in operations. [8]
Q6) Discuss salient features of any software on quality or logistics management

and state its benifits. [14]
Q7) Describe prerequisites for effective implementation of ERP system in a

manufacturing organisation. [14]
Q8) Write notes on any two of the following : [14]

a) Design of Experiment.
b) Sensitivity analysis.
c) Priority Sequencing Rules.
d) Role of IT in Layout planning.
xxxx
[3775]-312 -2-
P873 [3775]-406
M.B.A.
COMPUTER MANAGEMENT
(404 C) Emerging Trends in It
1) Q. no. 1 and Q. no. 7 compulsory.
2) Attempt any four from remaining.
Q1) A reputed management want to start a executive MBA programme. Programme

will be only for the working class students. It will cover admissions,
e-learning & online examination. Suggest various models of E-Learning also
suggest suitable model. [15]
Q2) Explain E-banking, also explain various securities in E-banking. [10]
Q3) What is E-commerce? Explain its advantages. [10]
Q4) Explain Disaster Recovery planning. [10]
Q5) Explain warehouse management. [10]
Q6) Explain various strategies of implementing E-Governance site. [10]
Q7) Write short note on (any three) : [15]

a) GIS standards.
b) Knowledge Management Architecture.
c) Electronic cleaving system.
d) Digital signature.
e) E-business.
xxxx
Total No. of Questions : 7] [Total No. of Page : 1
P580 [3775]-101
M.B.A.
ORGANISATIONAL BEHAVIOUR & PRINCIPLES
& PRACTICES OF MANAGEMENT
Instructions :
1) Q.No. 1 is Compulsory.
2) Attempt any four from remaining questions.
3) Marks are indicated against each question.
Q1) a) Define Organisational Behaviour. Discuss its importance and scope.[15]

b) What is the contribution of Elton Mayo to the Management Science.
[15]
Q2) Explain fully following functions of organising: [10]

a) Line and staff authority.
b) Centralisation and Decentralisation.
Q3) Discuss theory of Group Dynamics and team building. [10]
Q4) What is transactional analysis? What is its utility in the Organisational

Behaviour? [10]
Q5) Which leadership style you will recommend to the Principal of Business
school quote reasons? [10]
Q6) Discuss in detail Maslow's theory of Need Hierarchy. [10]
Q7) Write short notes on any two: [10]

a) Ego states.
b) Formal and Informal group.
c) MBO
d) Leadership Grid.

1
P581 [3775]-102
M.B.A.
(102) : MANAGEMENT ACCOUNTING
Instructions :
2) Attempt any two questions from Section I and Section II each.
Q1) What are the accounting concepts and conventions? Name them and explain
any two accounting concepts in detail. [10]
SECTION - I
Q2) "Cost may be classified in a variety of ways according to their nature and
the information needs of management". Explain and discuss the statement
giving examples of classifications required for different purposes. [15]
Q3) Define standard costing. Discuss budgetary control and distinguish it from
standard costing. [15]
Q4) Distinguish between : [15]

a) Normal and abnormal idle time.
b) Time keeping and time booking.
c) Avoidable and Unavoidable cause of labour turnover.
Q5) Write short notes on (any three) : [15]

a) Management Accounting.
b) Subsidiary books.
c) Overheads.
d) Break even analysis.
e) Flexible budget.
P.T.O.
1
SECTION - II
Q6) A factory engaged in manufacturing plastic buckets is working at 40%
capacity and produces 10,000 buckets per month. The present cost break
up per bucket is as under.
Materials – Rs.20
Labour – Rs.6
Overheads – Rs.10 (60% fixed)
Selling price – Rs. 40
If it is decided to work the factory at 50% capacity, the selling price falls by
3%. At 90% capacity, the selling price falls by 5% accompanied by a similar
fall in the price of materials. Prepare a statement showing the profits at 50%
and 90% capacities and determine the break even points at each of these
production levels in sales value and sales volume. [15]
Q7) The following transactions occur in the purchase and issue of material.
April 02 Purchased 40,000 units @ Rs. 4 p.u.
April 20 Purchased 5,000 units @ Rs. 5 p.u.
May 05 Issued 20,000 units.
May 10 Purchased 60,000 units @ Rs. 6 p.u.
May 12 Issued 40,000 units.
June 02 Issued 10,000 units.
June 15 Purchased 45,000 units @ Rs. 5.50 p.u.
Prepare stores ledger account [15]
a) by FIFO method.
b) by LIFO method.
[3775]-102 -2-
2
Q8) The following trial balance was extracted from the books of Mr. Anant as
on 31.3.2008.
Particulars Debit Credit
Rs. Rs.
Capital Account - 1,00,000
Machinery 78,000
Furniture 2,000
Sales 1,27,000
Purchases 60,000
Returns 1,000 750
Opening Stock 30,000
Discount 425 800
Debtors 45,000
Creditors 25,000
Salaries 7,550
Wages 10,000
Carriage Outward 1,200
Provision for bad debts – 525
Rent 10,000
Advertisement 2,000
Cash 6,900
2,54,075 2,54,075
i) Closing stock was valued at Rs. 34,220.
ii) Allow interest on Capital at 10% p.a.
iii) Depreciate Machinery @ 10% p.a.
iv) Provision for bad debts is to be kept at 5%.
v) Mr. Anant has taken goods worth Rs. 5,000 for personal use and
distributed goods worth Rs. 1000 as free samples. [15]
[3775]-102 -3-
3
Q9) A company has 3 production and 2 service departments. The following are
the totals of overheads of production and service departments.
Total Overheads
Rs.
Production departments – A 96,000
B 84,000
C 60,000
Service departments X 28,080
Y 36,000
3,04,080
The expenses of service departments are to be apportioned as follows:
Production dept. Service dept.
A B C X Y
Service dept. X 20% 40% 30% – 10%
Service dept. Y 40% 20% 20% 20% –
Calculate overheads of production departments after distributing the

overhead costs of service departments by both -
a) Repeated distribution method.
b) Simultaneous equation method. [15]

[3775]-102 -4-
4
Total No. of Questions : 7] [Total No. of Page : 1
P582 [3775]-103
M.B.A.
(103) : MANAGERIAL ECONOMICS
(Sem. - I) (2008 Pattern) (New)
Instructions :
1) Attempt any FIVE questions.
3) Draw suitable diagrams wherever necessary.
Q1) Which economic decisions taken by the managers are based on economic
concepts?
Q2) 'Relationship between price and demand for a commodity can be inverse as
well as direct'. – Explain.
Q3) Why increasing, decreasing and negative returns to scale are experienced?
Q4) Compare the short run and long run equilibrium of a monopoly firm by
stating the conditions of equilibrium.
Q5) Explain any two pricing methods.
Q6) a) What is product differentiation?

b) Explain income elasticity of demand.
Q7) Write notes on any two :

a) Exceptions the law of supply.
b) Cast forecasting.
c) Capital budgeting.
d) Need for government intervention in the market.

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Total No. of Questions : 6] [Total No.

Q1) a) State the merits and demerits of Median. [5]

X1 = 55.9 X 2 = 51.48 X 3 = 56.1

Q3) a) A set of examination marks is approximately normally distributed with

Q1) a) Define contract. Explain essentials of valid contract. [15]

Q4) What is Memorandum of Association? Explain the contents of Memorandum

Q5) Define Consumer. Explain rights of consumers. [15]

Q7) Write short notes (Any 3) [15]

Q2) Explain the significance of Segmentation, Targeting and Positioning (STP)

Q3) “Buyers behaviour is unpredictable, yet it is worth studying” - Give your

Q5) Define marketing. Compare traditional marketing & modern marketing

Q7) Write short notes on (Any Two) :

P586 [3775] - 201

1 ) Nirmal Food Processing (P) Ltd. is a leading and successful company in

3 ) Physical distribution is the backbone of any business. - Explain with

4 ) Explain the extended Ps of marketing with relevant examples.

5 ) Define branding. State its purpose and significance.

7 ) Write short notes (any two):

) Test marketing of a new product.

c) New trends in packaging.

P587 [3775] - 203

1 ) Define HRM and explain the duties and responsibilities of HR manager in

3 ) What is training and development? Explain the various methods of training in

4 ) Explain performance appraisal and discuss the modern methods of

5 ) Compensation management plays a vital role in various aspects of HRM.

7 ) Write notes on (any two):

) Dismissal and discharge.

) Suspension and termination.

P589 [3775] - 206

a) Dealer wise - product - wise sales report.

c) Pending purchase orders (item-wise) [15]

2 ) What is competitive advantage? Explain the use of information for competitive

3 ) Define information. Explain factors used in deciding quality of information.[10]

4 ) Define DSS. Explain various components of DSS. [10]

5 ) Define information technology and explain various components of IT in detail.

6 ) Explain the knowledge based expert system in detail. [10]

7 ) Write short notes (any three) [15]

) Types of computer network.

d) Geographical Information Systems.

P593 [3775] - 304

1 ) How are fixed assets valued under accounting standard 10?

3 ) Write short notes:

4 ) A proforma cost sheet of a company provides the following data:

5 ) Adventure Ltd. is considering two mutually exclusive machines X and Y. The

Which machine should be accepted, if risk - free discount rate is 5%.

6) is economic value added approach? In what respects it is considered

P594 [3775] - 306

2 ) The aim of inventory management can be summarized as achieving a specified

6 ) Distribution resource planning is based on the mistaken view that deliveries to

8 ) Write short notes on (any three):

P596 [3775] - 308

1 ) a) Compare and contrast International Marketingwith Domestic

P587 [3775] - 203

1 ) Define HRM and explain the duties and responsibilities of HR manager in

3 ) What is training and development? Explain the various methods of training in

4 ) Explain performance appraisal and discuss the modern methods of

5 ) Compensation management plays a vital role in various aspects of HRM.

7 ) Write notes on (any two):

) Dismissal and discharge.

) Suspension and termination.

1 ) Normalize the following upto 3NF [20]

Functional Shipping Corporation Ltd.

3 ) Physical distribution is the backbone of any business. - Explain with

4 ) Explain the extended Ps of marketing with relevant examples.

5 ) Compensation management plays a vital role in various aspects of HRM.

2 ) The aim of inventory management can be summarized as achieving a specified

1 ) a) Compare and contrast International Marketingwith Domestic

5 ) Compensation management plays a vital role in various aspects of HRM.

Q5) Explain Dr. Codds RDBMS rules. [10]

a) List all Contractors from Mumbai city.

b) Display all Contractors working on Over bridges project.

d) Change Contractor name for the project code OB2009101.

Q1) Discuss the significance of Customer Satisfaction Measurement in service

Q2) Customers of services do not change brand frequently as compared to

Q6) Critically evaluate the role of Physical Evidence in services marketing.