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National Bank of Pakistan

VUACCESS
MBA (HRM)
Session-Feb 2008-Feb 2010
Submission Date: March 22, 2010

Virtual University of Pakistan


Letter of Undertaking

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Internship Certificate:

Dedication

I dedicate this effort to my dear Grand Maa (Late) whose prayers made me able to reach
where I am today.

Thanks Amma!

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Acknowledgement

“IN THE NAME OF ALLAH, THE MOST GRACIOUS AND MERCIFUL, THE
BENEFICENT”

first of all I would like to bend over my head in front of ALMIGHTY ALLAH. It was
HE who direct me in every stage of my life, and who bestow me with capability to
accomplish the best and helped me to conquer every attempt and difficulty I faced during
my journey of getting professional education at VU.
At this important moment of my life when I completed my last project, I am feeling a
sense of relief and sadness at the same time, relief for having completed my MBA
program and sadness for leaving an institution, which has given me so much. I am great
full of all my instructors of Virtual University who have taught me very well.
My report will remain incomplete if I do not mention the people who helped me in
completing this work but honestly speaking there is an unending list of persons who
helped me in completion of my professional education and I think it would be a great
injustice on my part if I not thank full to them for provided me required information
moral support and cooperation.
I extremely thank full to all those people who helped me to complete my report as it is
compulsory part of the Master in Business Administration because perhaps I would not
be able to write such a report without their help and cooperation.
Especially I am very thankful to the Head of Human Resource department of NBP Mr.
Ghulam Abbas who organized my internship program and he organized it in such a way
that sufficient time was given to each department according to its importance. Besides I
appreciate the staff of Civil Line branch of NBP, which provided me with all the
information I needed.
Finally, I am very thankful to my family and my sweet friends for their prayers, love
and encouragement and their faith in my abilities. The completion of my work is the
result of their co-operation and moral support. Without their co-operation and support, a
project like this is difficult at best
Maryam Naeem

Executive Summary:

This study contains the study of Civil Line main Branch of National Bank of Pakistan
regarding Human Resource Management (HRM).

This is the age of specialization; every person must be capable in his/her particular field.
Some practical experience is necessary to enter the field because only education given in
the universities is not enough to compete with the world wide changing situation. The
field work is difficult and complicated. This is a good reason why the students of M.B.A
are being given a fair chance to get the practical area in which students have to enter after
completing education.

Internship is a vital part of MBA program. This report is a result of eight week
performance in the form of internship at National Bank of Pakistan, civil line, Main
Branch; Gujranwala. Experience was full of knowledge regarding various facets of
banking sector. This report consists of practical experience, which I achieved during
internship program.

At the commencement of internship at NBP, I was aware of what I am going to learn and
observe. People usually use to say that practical works is quite different from books or
what has been educated in colleges and universities. In real life, one has to get in touch
with public, and how to deal with them, it’s not taught in colleges and not in books even.
It’s what you get through practical work when you enter in market.

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All the information in this report is based upon my observation, interviews and practical
involvement in different tasks during my internship at NBP

This report is being divided into various sections:

First is introductory portion which relates to introduction of the Banking sector, the
strong banking sector is the back bone of the economy of any country. One aspect of this
powerful force is government policies and foreign investments. The banks provide
lending, borrowing, safety, availability and transferability of the resources to its
customers in a better way. Then describe the brief history of the NBP that it was
established on November 9, 1949 as a semi public commercial bank. And now
Alhamdolillah, NBP has established more than 1537 branches in all over the country. In
this portion it is also describe that it is a public limited company listed in Karachi Stock
Exchange (KSE), Islamabad Stock Exchange (ISE), and Lahore Stock Exchange (LSE).
Its business volume and its products that it offers different types of products such as NBP
Karobar, NBP Advance Salary, NBP Saiban, NBP Kisan Dost, NBP Cash n Gold.

In the next portion of Organizational Structure, Organizational Hierarchy chart, how


many employees work in the organization, the location of the main offices of the
organization such as the head office of the NBP at Karachi and major branches are in
almost all big cities of the country. Introduction of all departments of the organization is
described.

In next step, I portrayed the Plan of my internship program that was organized by the HR
Manager of the Civil Line main branch Gujranwala Mr. Ghulam Abbas, and then
introduce the branch where I did my internship. And Names of the departments in which
I got training those are HR Department, Account Opening, Clearing, and Government
department. The duration of my training that was eight weeks.

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At end, report shows training program in detail i.e. detailed description of the
operations/activities of the department(s) I worked in and also the detailed description of
the tasks assigned to me and how I was performed them.

Structure and functions of the HR Department is the most important section of the report
because it is my specialization area. In the Structure of HR Department, department
hierarchy and number of employees working under HR department is described. And in
the head of Functions of HR Department; Human resource planning and forecasting,
HRP process, Forecasting HR requirements. Employee compensation & benefits,
Organizational career management, Employee job changes, Transfer,, Promotion,
Demotion, Separations, Layoff, Termination, Resignation, Retirement, g. Labor
management relations is described.. Employee recruitment & selection, Employment
selection process, Training & development, Employee development, and performance
management, and how performance reports are written. In short, overall overview of HR
Department is given.

In the next portion critical analysis is written by keeping in view the special departments
and especially Human Resource Department which describes the present position of the
bank.

In the last, the SWOT analysis, final Recommendations & Suggestions are given to
overcome faults & troubles that are being faced by National Bank of Pakistan.
The analysis is prepared by Maryam Naeem.

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Table of Contents:
Dedication...........................................................................................................................iii
Acknowledgement...............................................................................................................1
Executive Summary:............................................................................................................2

Get Complete Report is available visit. Vuaccess

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