Chapter 2

2.
0 PROJECT DESCRIPTION
2.1 Statement of the Problem
2.2.1 General Problem
How to design and implement a online reservation and billing
system for The Grand Towers?
The Proponents will implement a computerized
condominium reservation and billing system for The Grand
Towers to eliminate the problems that the company is facing. One
of the problems is the inefficient way of processing the reservation
and registration of the client. The client have to wait for prolong
time to let the agent/brokers finish the transaction. It will take
hours or days to process these transactions as a result the company
may loose their chance to get their target sales.
Another problem that the company encounter’s is that the
accounting is having difficulty in monitoring the cancellation of
reservation most of the time they just cancel the reservation with
out the knowledge of the accounting.
Online Reservation with Billing System for The Grand Towers 2-1
2.2.2 Specific Problem
After thorough observation of the current system, the proponents
found out some specific problems. These are the following:
1. How to develop, design and implement a module that will
handle condominium inquiries, reservation, registration
billing/payment efficiently for the client?
The company should use online condominium
reservation and billing system in processing the transaction
such as the registration, reservation to avoid the prolong
processing of transactions. In the process of registration and
reservation the agent/brokers will takes hours or days to
process these transactions as a result the company is loosing
the opportunity to earn more profit for the company because
of its poor service that the company is offering to the client
because of using manual processing of transaction. For
inquiry of the agent/brokers will have to write down the
important information like the room number, unit type. Client
name
2. How to generate automatic sales reports for the Top
Management/Executives & Stocks Holders?
The Top Management/Executives & Stocks Holders
needs to computerize processing of sales reports to lessen
their office works. Instead of focusing in doing the reports
the manager can be more productive because they can think
of other things for the betterment of the condominium.
3. How to design security and utility measures to maintain
data integrity of the condominium transaction?
The company needs to have an online security and
utility measures of the condominium transactions. Because of
manual system, confidential records have the possibility to be
accessed by unauthorized person because of its unsecured
process of keeping the data’s.
2.2 Proposed Research Project
2.2.1 General Objective
To design and implement a online reservation and billing system
for The Grand Towers.
2.2.2 Specific Objectives
To be able to achieve the main objective of the study certain
specific objectives must be met. These are:
1. To develop, design and implement a module that will handle
condominium reservation, registration efficiently for the
client.
- Since the condominium is using manual
system in processing the registration and
reservation. The proponents will develop a module
to eliminate or at least to lessen the time of
processing those transactions. To settle this, the
proponents will design a client information module
that covers all the important information about the
client. The proponents will make sure that the
system will not only execute the transaction faster
but efficiently.
2. To generate computerized sales reports for the Top
Management/Executive and Stocks Holders
- The proponents will develop a module that
will generate automatics sales reports for the Top
management/executive and stocks holders. To
lessen its office works the proponents will see to it
that the module will do it accurately.
3. To design security and utility measures to maintain
data integrity of the condominium transaction.
- The proponents will develop a module that
will implement security and utility measures to
maintain the integrity of the condominium
transactions. To implement this, the proponents will
create a System User module that will control the
user in accessing the confidential information’s
• 2.3 Scopes and Limitation
• Front-End Scope
The system will focus on the provision of an Online
Reservation with Billing System for The Grand Tower. The
proposed system shall include the following links to current
website:
• Inquiry Module. This module will handle the client
about unit availabilities, total condominium price,
billing statement, about us, and amenities, contacts etc.
• Online Reservation Module. The proposed system
will develop a module for reservation of condominiums
and facilities offered by The Grand Tower. Clients are
given the comfort of just clicking on the desired
reservation information.
• Online Registration Module. For client who would
like to continue reservation will be required to register
to proceed to the invoicing which is done through
Paypal or Credit Card allowing payments to be made
through the Internet
• Email Verification. A verification message is
forwarded to the registering client for the activation of
his account.
• Client Accounts. Registered clients are entitled to
access their own accounts by logging in to the website.
Clients are able to view their transactions and current
reservation. They may manage their reservation such as
to add or cancel a reservation.
• Back - End Scope:
• Registration Module
- This module is responsible for registered
clients that will get all the client information
needed, and will have more secured system for
transaction and reservation for .the grand towers
• Reservation Module
- This module is responsible for reservation
of client. The registration will be systematic
because of the computerized billing system. There
will be on more confusion in the part of the
accountant for some problem they encounter like
the duplication for the client billing statement and
confirmation of guests advance booking because the
online system will perform it accurately.
 Pending
 Hold
 Completed
 Fraud
• Payment Module
- This module is uses Credit Card and PayPal
payment provides the payment module. Invoicing
and payment is already being done within Credit
Card and PayPal payment Account of the company.
 Credit Card
 PayPal
• Utility Module
- This module is consists of System User
that will provide proper identification and
authentication to preserve system security Achieve
module that will provide restore and delete option to
the user to restore or will totally delete those record
that are not needed. Audit trails to monitor the
activity done by the different users. And Back-up
and Restore of database to facilitate maintenance
and security measures of the condominium
transaction.
• Administrator Module.
 Condominium/Facilities Control.
The proposed system includes the
management of the Condominium/facilities
posted and to be posted on the website.
Condominiums/facilities specifics and other
required data such as images, price, rates, etc.
shall be maintained in this module of the
proposed system and is accessible by the
assigned staff only.
 Client Transactions. All transactions
are be viewable and maintained on this part of
the proposed system.
• Reservation Information Management Database
linked to the website and Receptionist which includes
the ff.:
 Date/Time of Reservation
 Condominium Rooms(Room no:,
Hours/Days, Amount, Time in/out)
 Unit Availability Status (per Unit or
Available)
• Clients Information Management Database which
includes the ff.:
 Full Name
 Address
 Date of Birth Personal Email
Address
 Company Name and Address
 Phone Number
 Cell phone Number
 Email Address
 Desired User Name and Password
• Back – End Limitation
• Online Marketing
In the proposed system, the proponents are
not responsible for direct selling through online.
• Bank to Bank Payment
The proposed system will not covered bank
to bank payment.
• Accounting
The proposed system will not covered
computing financial information for the
accounting purposes.
• Commission of the Brokers
not responsible for the commission of the brokers.
• Agent
not responsible for all the transaction made by the
agents.
• Limitation for Online Reservation System:
The proposed system shall be focused only on the
betterment of the resort’s receptionist and the improvement of
the way online transactions are made. The limitations of this
proposed system are as follows:
1. Independent Online Money Transfer and Payment
The company only accepts “PayPal” and
Credit Cards for online reservation payments so
creating an independent module is neither
accepted nor included in the proposed system.
2.2.4 Methodology
Prototyping is a complex technique that requires knowledge of the
entire systems development life cycle before it is successfully accomplish.
Prototyping of information system is worthwhile technique for quickly
gathering specific information about user’s information. [KEND2002]
Prototyping is a selected-features prototype that will include some
but not all features, one that, if successful, will eventually be part of the
larger, final system that is delivered. The Prototype system is actually an
operational portion of the eventual system you will build. Prototyping is a
superb way to elicit feedback about the proposed system and about how
readily it is fulfilling the information needs of its users. It is also an
excellent way to facilitate the integration of the information system into
the larger system of the organization.
User reactions, user suggestions, revisions plans and innovations
are the kinds of information sought when prototyping. In user reactions,
the analyst discovers many perspectives on the prototype, including
whether users seem happy with it and whether there will be difficulty in
selling or implementing the system. User suggestions are garnered from
those experiencing the prototype as they work with it for a specified
period. Suggestions are the product of user’s interaction with the prototype
as well as their reflection on that interaction. Innovations are new system
capabilities that have not been thought of prior to the time when users
began to interact with the prototype. Revision plans help identify priorities
for what should be prototyped next. [KEND2002]
The proponents decided to use Prototyping Methodology because
its processes are obviously ideal in creating the proposed system. It gives
the proponents a clearer perception on how to make the proposed system
both effective and efficient. To better support this perception, the
proponents acquired a reputable document related on the proponents’
proposed system. The summary is as follows:
“It has been found that prototyping is very effective in the analysis
and design of on-line systems, especially for transaction processing,
where the use of screen dialogs is much more in evidence. The greater the
interaction between the computer and the user, the greater the benefit is
that can be obtained from building a quick system and letting the user
play with it” [CRIN1991]
The proponents’ chosen methodology will be used in accordance
with the steps of Software Prototyping [en.wikipedia.org]
1. Identify Basic Requirements
- The proponents shall conduct an interview as part of
our data gathering procedure to properly identify the
needs and necessary inclusions required for the
proposed system
2. Develop Initial Prototype
- With the data gathered on step one (1), the proponents
shall create an initial prototype which later will be
subjected for operation and performance analysis and
evaluation.
3. Review
- The primary user, Receptionist/Staff, shall be asked to
examine the prototype and provide feedback on
additions or changes
4. Revise and enhancing the prototype
- Here, the proponents shall revise and enhance the initial
prototype in accordance to the review in step three (3).
Requirements Gathering and Refinement
To understand the nature of the proposed system, the developer
must understand the necessary details of the function, interfacing and
performance.
Building Prototype
If design is performed in a detailed manner, it can be accomplished
mechanistically. The design must be translated into a machine-readable
form.
Customer Evaluation
It is the test built in prototype by the proponents
Refining Prototype
A process that enables the developer to better understand what
needs to be done and at the same time it is also a process of interaction
occurring as the prototype is ‘tuned’ to satisfy the needs of the customer.
Engineering Product
Engineering Product is called the finished system.
Start
Stop Requirements
gathering and
Refinement
Quick
Engineer Design
Product
Building
Prototype
Refining
Prototype
Customer Evaluation
of Prototype
Figure 2.1 Prototyping Diagram

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2.

2.1 Statement of the Problem

2.2.1 General Problem

How to design and implement a online reservation and billing

system for The Grand Towers?

The Proponents will implement a computerized

condominium reservation and billing system for The Grand

Towers to eliminate the problems that the company is facing. One

of the problems is the inefficient way of processing the reservation

time to let the agent/brokers finish the transaction. It will take

hours or days to process these transactions as a result the company

may loose their chance to get their target sales.

Another problem that the company encounter’s is that the

accounting is having difficulty in monitoring the cancellation of

out the knowledge of the accounting.

After thorough observation of the current system, the proponents

found out some specific problems. These are the following:

1. How to develop, design and implement a module that will

handle condominium inquiries, reservation, registration

billing/payment efficiently for the client?

The company should use online condominium

reservation and billing system in processing the transaction

such as the registration, reservation to avoid the prolong

processing of transactions. In the process of registration and

reservation the agent/brokers will takes hours or days to

process these transactions as a result the company is loosing

the opportunity to earn more profit for the company because

of its poor service that the company is offering to the client

because of using manual processing of transaction. For

inquiry of the agent/brokers will have to write down the

important information like the room number, unit type. Client

Management/Executives & Stocks Holders?

The Top Management/Executives & Stocks Holders

needs to computerize processing of sales reports to lessen

their office works. Instead of focusing in doing the reports

the manager can be more productive because they can think

of other things for the betterment of the condominium.

3. How to design security and utility measures to maintain

data integrity of the condominium transaction?

The company needs to have an online security and

utility measures of the condominium transactions. Because of

manual system, confidential records have the possibility to be

accessed by unauthorized person because of its unsecured

process of keeping the data’s.

2.2.1 General Objective

To design and implement a online reservation and billing system

for The Grand Towers.

2.2.2 Specific Objectives

To be able to achieve the main objective of the study certain

specific objectives must be met. These are:

1. To develop, design and implement a module that will handle

condominium reservation, registration efficiently for the

- Since the condominium is using manual

system in processing the registration and

reservation. The proponents will develop a module

to eliminate or at least to lessen the time of

processing those transactions. To settle this, the

proponents will design a client information module

that covers all the important information about the

client. The proponents will make sure that the

system will not only execute the transaction faster

Management/Executive and Stocks Holders