K.E.

S SHROFF COLLEGE OF ARTS

AND COMMERCE

CLASS: T.Y.B.M.S
(SEMESTER- 5)

SUBJECT: HUMAN RESOURCE

MANAGEMENT

PRESENTATION ON: TRAINING &

DEVELOPMENT

TEACHER INCHARGE: VANITHA MAM

A.Y: 2010-11

TRAINING/DEVELOPMENT PROGRAM DONE BY

MAX NEW YORK LIFE AT VARIOUS LEVELS

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CREDITS………

SR.NO NAMES ROLL-NO

1 ASHLEY SEQUEIRA 29

2 CHARMI SHAH 30

3 NIKUNJ SHAH 31

4 NISHANT SHAH 32

5 POOJA SHAH 33

6 RAKSHA SHETTY 34

7 TEJAL SHIRODKAR 35

Acknowledgement

Any accomplishments requires the efforts of

many people and this work is no different.The
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completion of the project not only brings an

appreciated respite from many months of
demanding effort, but also provides a welcome
opportunity to acknowledge in writing the soul who
helped all along the way, Miss VANITHA who is
our HUMAN RESOURCE MANAGEMENT
MAM who provided overall guidence regarding the
project.Her help was willingly and expertly given at
the time of great pressure and need, so we am
greatly thankful to her.
And, we thank all those who have directly or
indirectly helped us in presenting the project.

TABLE OF CONTENTS

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SECTION A: INTRODUCTION 9

A.1 INTRODUCTION 10

A.2 ABOUT INSURANCE SECTOR 11-17

A.3 ABOUT MAX NEW YORK LIFE 18-23

A.4 PRODUCTS OF MAX NEWYORK LIFE 24-25

A.5 ABOUT PROJECT 28

A.5.1 OBJECTIVE 28

A.5.2 RESEARCH METHODOLOGY 29-31

A.5.3 LIMITATIONS 32
SECTION B: LITERATURE REVIEW 33
B.1 DEFINITION AND NEED FOR TRAINING 34-35
B.2 TRAINING FOR SUCCESS 35-36

B.3 TRAINING PROGRAMMES DONE BY MNYL 36-38

SECTION C: ANALYSIS 39

C.1 ANALYSIS OF THE QUESTIONNAIRE 40-53

SECTION D: RESULTS & DISCUSSIONS 54
D.1 FINDINGS 55
D.2 RECOMMENDATIONS 56
D.3 KEY LEARNINGS 57

SECTION E: CONCLUSION 58

E.1 CONCLUSION 59

BIBLIOGRAPHY 60

APPENDIX 61
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INTRODUCTIO
N
A.1 Introduction

Indian Insurance industry is emerging rapidly after year 2000. To survive in this highly
competitive scenario, managers are being pressured to improve quality, recruit quality, give the

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best training and skilled people and eliminate inefficiency. The collective efforts of the
employer, managers and other relative people assume relevance in this context. And this is where
marketing management and human resources play important role.

Training is very important in today’s scenario. But still it is ignored and considered as a
secondary aspect. In case of insurance industry recruitment and training only decide success or
failure of company.

We have made an attempt to study this aspect of Insurance industry in my project. In this project,
we have tried to learn, what is the impression of training in MNYL? We have tried to find out
how exactly training is very important for this firm as well as this industry, which are the
different strategies firm use to train quality people and so on. It is more qualitative rather than a
quantitative data.

To get knowledge of above questions and to fulfill the requirements for my project on “A Study
on training program done by max New York life at various levels’. We have worked in
MNYL and searched some internet sites.

A.2 Brief History of Insurance Sector in India

The insurance sector in India has come a full circle from being an open competitive market to
nationalization and back to a liberalized market again.

Tracing the developments in the Indian insurance sector reveals the 360-degree turn witnessed
over a period of almost 190 years.

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The business of life insurance in India in its existing form started in India in the year 1818 with
the establishment of the Oriental Life Insurance Company in Calcutta.

Some of the important milestones in the life insurance business in India are:

1912 - The Indian Life Assurance Companies Act enacted as the first statute to regulate the life
insurance business.
1928 - The Indian Insurance Companies Act enacted to enable the government to collect
statistical information about both life and non-life insurance businesses.
1938 - Earlier legislation consolidated and amended to by the Insurance Act with the objective of
protecting the interests of the insuring public.
1956 - 245 Indian and foreign insurers and provident societies taken over by the central
government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956, with a
capital contribution of Rs. 5 crore from the Government of India.

The General insurance business in India, on the other hand, can trace its roots to the Triton
Insurance Company Ltd., the first general insurance company established in the year 1850 in
Calcutta by the British.

Some of the important milestones in the general insurance business in India are:

1907 - The Indian Mercantile Insurance Ltd. set up, the first company to transact all classes of
general insurance business.
1957 - General Insurance Council, a wing of the Insurance Association of India, frames a code of
conduct for ensuring fair conduct and sound business practices.
1968 - The Insurance Act amended to regulate investments and set minimum solvency margins
and the Tariff Advisory Committee set up.
1972 - The General Insurance Business (Nationalization) Act, 1972 nationalized the general
insurance business in India with effect from 1st January 1973.

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107 insurers amalgamated and grouped into four companies viz. the National Insurance
Company Ltd., the New India Assurance Company Ltd., the Oriental Insurance Company Ltd.
and the United India Insurance Company Ltd. GIC incorporated as a company.

Indian Insurance Industry:

Learn about Insurance may be described as a social device to reduce or eliminate risk of life
and property. Under the plan of insurance, a large number of people associate themselves by
sharing risk, attached to individual.

The risk, which can be insured against include fire, the peril of sea, death, incident, & burglary.
Any risk contingent upon these may be insured against at a premium commensurate with the risk
involved.

Insurance is actually a contract between 2 parties whereby one party called insurer undertakes in
exchange for a fixed sum called premium to pay the other party happening of a certain event.
Insurance is a contract whereby, in return for the payment of premium by the insured, the
insurers pay the financial losses suffered by the insured as a result of the occurrence of
unforeseen events.
With the help of Insurance, large number of people exposed to a similar risk make contributions
to a common fund out of which the losses suffered by the unfortunate few, due to accidental
events, are made good.

Present Scenario

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The Government of India liberalised the insurance sector in March 2000 with the passage of the
Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry restrictions for
private players and allowing foreign players to enter the market with some limits on direct
foreign ownership. Under the current guidelines, there is a 26 percent equity cap for foreign
partners in an insurance company. There is a proposal to increase this limit to 49 percent.

The opening up of the sector is likely to lead to greater spread and deepening of insurance in
India and this may also include restructuring and revitalizing of the public sector companies. In
the private sector 12 life insurance and 8 general insurance companies have been registered. A
host of private Insurance companies operating in both life and non-life segments have started
selling their insurance policies since 2001.

Insurance companies:

IRDA has so far granted registration to 12 private life insurance companies and 9 general
insurance companies. If the existing public sector insurance companies are included, there are
currently 13 insurance companies in the life side and 13 companies operating in general
insurance business. General Insurance Corporation has been approved as the "Indian reinsurer"
for underwriting only reinsurance business.

A.3 Company profile of MAX NEWYORK LIFE:

Max New York Life Insurance

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“Max New York Life wants people to view insurance as a financial protection and wealth
creation instrument and not just a tax-saving tool.”

Max New York Life Insurance Company Ltd. is a joint venture between New York Life,
a Fortune 100 company and Max India Limited, one of India's leading multi-business
corporations. The company has positioned itself on the quality platform. In line with its vision to
be the most admired life insurance company in India, it has developed a strong corporate
governance model based on the core values of excellence, honesty, knowledge, caring, integrity
and teamwork. The strategy is to establish itself as a trusted life insurance specialist through a
quality approach to business.

New York Life is a Fortune 100 company that has over 160 years of experience in the life
insurance business. Max India Limited is a multi-business corporate dealing in Clinical Research,
IT and Telecom Services, and Specialty Plastic Products businesses.

Max New York Life Insurance started its operations in India in 2000. It is the first life insurance
company in India to be awarded the IS0 9001:2000 certification. Max New York offers
customized products tailored to suit individual's needs. With its various Products and Riders,
there are more than 400 product combinations to choose from. Today, Max New York Life
Insurance has a network of 57 offices spread over 37 cities all over India.

In line with its values of financial responsibility, Max New York Life has adopted prudent
financial practices to ensure safety of policyholder's funds. The Company's paid up capital is Rs.
657 crore, which is more than the norm laid down by IRDA.

Max New York Life has identified individual agents as its primary channel of distribution.
The Company places a lot of emphasis on its selection process, which comprises four stages -
screening, psychometric test, career seminar and final interview. The agent advisors are
trained in-house to ensure optimal control on quality of training.

It has established a wide agency distribution network with 172 offices and representatives
across 120 cities in India. The company has established additional channel with 22

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bancassurance relationships, corporate tie-ups and a strong Direct Sales Team. Through its wide
network of highly competent life insurance agent advisors, flexible product solutions and strong
customer focus, Max New York life is creating a partnership for life with its customers in India.

Max New York Life, one of India’s leading life insurance companies, expanded its
presence in the southern region by opening its first general office in the city of Mysore. Max
New York Life now has established a countrywide network of 172 offices and representatives
across 120 cities in India.

Max New York Life, which has till date sold over 1.53 million policies and recorded a
sum assured of over Rs. 46,000 crore, has positioned itself on the quality platform. The company
has developed a strong corporate governance model based on defined core values of caring,
knowledge, excellence and honesty. Its strategy is to establish itself as a trusted life insurance
specialist on the bedrock of quality of advice. The company has over 25,300 agent advisors, who
are widely considered the best in the business.

Max New York Life aspires to be the "life insurance brand of first choice" amongst
Indian consumers. To achieve this the company will draw on New York Life's demonstrated
competence in developing and managing a superior personal sales network. For the last 46 years
consecutively, the largest number of agents qualifying for membership to the Million Dollar
Round Table (MDRT) have been from New York Life. The MDRT is the industry's most
prestigious organization comprising the world's most successful insurance agents. Max New
York Life, a merit oriented and equal opportunities employer, is looking for a few good men and
women who will spearhead the effort to realize this vision.

“Max New York Life wants people to view insurance as a financial protection and wealth
creation instrument and not just a tax-saving tool. Since the launch of our operations, our focus
has always been on providing risk protection and long-term wealth creation solutions to our
customers. With a diverse product portfolio to meet customer requirements, it is evident that we
are setting benchmarks in the marketplace and are well on course of realizing our vision to
become India’s most admired Life Insurance Company.”

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Vision:

Vision statement is "Most Admired Life Insurance Company in India".

Mission:

• Become one of the top quartile life insurance companies in India

• Be a national player
• Be the brand of first choice
• Be the employer of choice
• Become principal of choice for agents

Max New York Life Values and Beliefs

Excellence
"In every aspect of work. Ranging from the in-house training institute to the detailed Personal
Insurance Plan. Max New York Life is focused on achieving the highest standards of quality in
every aspect of their business".

Honesty
"Is the heart of the Life Insurance business. Max New York believes that above all, Life
Insurance is based on trust. Transparency, Dependability and Integrity will form the cornerstones
of the Max New York Life experience."

Knowledge
"Is what makes experts. Max New York Life is focused on the Life Insurance business. Perfectly
combining global expertise with local knowledge, Max New York Life is the Indian Life
Insurance specialist."

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Caring
"For the customer. Max New York Life is redefining the Life Insurance paradigm to focus on the
needs of the customers. The Max New York service process is responsive, personalized, humane
and empathetic."

Culture:

Our "in house culture recipe" has some of the finest ingredients going into its making. Some of
the more prominent aspects of our culture are stated below:

• Customer comes first

• Do it right the first time
• Bias for result oriented action
• Financial strength and discipline
• Clarity of purpose
• International quality standards
• Inclusive Meritocracy
• Learning opportunities
• Fun at work

A.4 Products of Max New York Life

Max New York Life Insurance offers an inangible product that is an insurance cover. Max New
York Life offers a suite of flexible products. It now has 43 life insurance products and 8 riders
that can be customized to over 800 combinations enabling customers to choose the policy that
best fits their need. The products that are offered by Max New York Life are broadly divided
into:

Various types of life insurance policies:-

 Endowment policies: This type of policy covers risk for a specified period, and at the
end of the maturity sum assured is paid back to policyholder with the bonuses during the
term of the policy.

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 Money back policies: This type of policy is for periodic payments of partial survival
benefits during the term of the policy as long as the policy holder is alive.

 Group insurance: This type of insurance offers life insurance protection under group
policies to various groups such as employers-employees, professionals, co-operatives etc
it also provides insurance coverage for people in certain approved occupations at the
lowest possible premium cost.

 Term life insurance policies: This type of insurance covers risk only during the selected
term period. If the policy holder survives the term, risk cover comes to an end. These
types of policies are for those people who are unable to pay larger premium required for
endowment and whole life policies. No surrender, loan or paid up values are in such
policies.

 Whole life insurance policies: This type of policy runs as long as the policyholder is
alive and is covered for the entire life of the policyholder. In this policy the insured
amount and the bonus is payable only to nominee on the death of policy holder.

 Joint life insurance policies: These policies are similar to endowment policies in
maturity benefits and risk cover, but joint life policies cover two lives simultaneously
such as married couples. Sum assured is payable on the first death and again on the death
of survival during the term of the policy.

 Pension plan: a pension plan or annuity is an investment over a certain number of years
but does not provide any life insurance cover. It offers a guaranteed income either for a
life or certain period.

 Unit linked insurance plan: ULIP is a kind of insurance plan which provides life cover
as well as return on premium paid over a certain period of time. The investment is
denoted as units and represented by the value called as net asset value (NAV).

The products offered by Max New York are :

 Life Partner Plus Plan  20 year Endowment (Par) Plan

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 Life Gain Plus 20  Life Gain Plus 25

Participating Plan Participating Plan

 Life Gain Endowment Plan  Endowment to Age 60 (Par)

Plan

 Children Plan  Whole Life Participating Plan

 SMART Invest Pension  Five Yr Renewable and

Plan Convertible Plan (Non - Par)

 Level Term Plan  LifeLine MediCash Plus Plan

 LifeLine Wellness Plan  LifeLine MediCash Plan

 LifeLine-Safety Net Plan  Life Pay Money Back

 Life Maker Gold Plan  Smart Assure

The latest product that MNLY has come up with is known as the SMART EXPRESS where the
minimum premium is 50,000 but the benefit of this policy if taken on a yearly mode is since it
being a ULIP product and the markets trend not looking too great the value of the fund freezes
when the stock price increases hence it to an extent offers a fixed return it can say that one who
invest in this plan is assured of a positive return. This product was introduced since it had to
discontinue its very famous product Life Invest again this was due to the guidelines of IRDA
when it says if the plan crosses a certain limit of sum assured offered it has to close the product.

ACHEIVEMENTS

Max New York Life is the first life insurance company in India to be awarded the IS0 9001:2000
certifications.

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Max New York Life was among the top 25 companies to work with in India, according to 2003
Business World magazine, "Great Workplaces in India", Max New York Life was ranked at the
20th position. This survey is the local version of the "Great Places to Work" survey carried out
every year in 22 countries.

Been among top five most respected private life insurance companies in India according to a
2004 and 2006 Business World survey.

Have truly built an enviable sales force. With 345 agents becoming members of the MDRT in
2006, Max New York Life has moved up to 21st rank in MDRT global list.

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A.5 About the Project

A.5.1 OBJECTIVES

The main objective of doing this project is to study Financial Consultants’ attitude regarding
the training& development program and the benefits of the training program.

 The main objective of this study is to know the agents’ opinion regarding the training
program and to identify training needs for the agents.
 To find out the benefits of the training program to the agent and to the organization.
 To find out the contribution of the training towards individual growth of agents.
 To suggest ways to improve the quality of training for the agents.

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Literature

Review

B.1 Definition of Training:

The systematic development of the knowledge, skills and attitudes required by an

individual to perform adequately a given task or job. Training refers to efforts that help enhance
employee skills for carrying out the present job. According to Edwin B Flippo, training is the act
of increasing knowledge and skills of an employee for doing a particular job.

Needs for Training:

• To improve the current job performance of employees

• To familiarize employees with the policies and procedures of the organization.
• To enhance the creativity, adaptability and versatility of the employees and to facilitate
learning at the work place
• To prepare employees for future job.
• To change the skills, knowledge and attitudes of the employees on a permanent basis.
• To help employees manage their careers.
• To maintain knowledgeable work force.
• To gain competitive advantage through a knowledgeable work force.
• To promote organizational growth through individual growth.

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Areas of training:

• Company policies and procedures

• Human relations training
• Skill based training
• Problem solving training

Onsite Workshops for Leadership Team

Employees need more than bosses... They need mentors: Professionals skilled at
assessing employee development needs and committed to guiding employees toward professional
success.
Team Leadership Workshop provides managers with proven techniques for effective personnel
management. By helping leaders understand and address their employees' requirements, this interactive
seminar offers significant benefit to managers at all levels. New supervisors gain a solid grounding in the
concept of ''leadership,'' while more experienced managers refresh their commitment to teaching and
coaching their team members.

This training program provides healthy perspectives for managers at all levels, making it
an ideal morale-boosting leadership development experience for mixed groups of front-line
supervisors and senior staff members.

B.2 Training programs for Success

Leadership Training for Success

All managers need methods. Leaders need to know the most effective techniques for
guiding teams, mentoring individuals, and validating the results. Without solid methods,
managers will revert use a one-size-fits-all approach to leadership that reflects the leader's
personality, rather than the employees' needs.

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Committed, mentoring leadership is essential to employee morale, productivity, and

retention.

A Results-Oriented Training Program

Team Leadership Workshop provides proven methods and procedures for successful
people management. Participants receive a step-by-step plan for guiding each employee toward
success.
This workshop includes elements of Frank Whyte's nationally respected Team Building
Workshops expanding upon that foundation to help leaders:

• Recognize each employee's personality preferences and supervisory needs,

• Align their leadership style with those of their bosses, colleagues, and subordinates,
• Develop competent and committed employees by mentoring and guiding their employees
toward success,
• Schedule their management responsibilities to ensure that nothing is left to chance, and
• Use practiced, real-world scenarios to resolve challenges and remove barriers.

B.3 Training programs done by MNYL

Training is must for every individual when he enters into the organization. Even though
the candidate has experience he also should get training. Why because the organization culture,
values and beliefs are different from one organization to other. That’s why the training program
plays a key role in every organization.

Training program following by Max New York Life Insurance is different at various levels.

Mainly in training program the company concentrates on sales managers, agents, operations
executives and telecallers.

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Training program for sales managers:

• The training program duration is 15 – 20 days

• They get training on product knowledge.
• Motivating and encouraging Advisors

Training program for Advisors:

• The training program duration is 15 – 20 days

• They get training on product knowledge
• How to convince the people.
• Objection Handling

Training program for operations executives:

• They will get training on customer database files

• Taking care of the customer files
• Well trained in product information and documentation
• Renewals will be informed periodically.

Required skills for employees in Max New York Life Insurance:

• Interpersonal skills
• Excellent communication skills
• Understanding nature

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• Aggressiveness
• Convincing skills
• Ability to motivate others
• Interest to learn

ANALYSIS
C.1 Analysis of the Questionnaire
Analysis of office staff who are having sufficient Knowledge on life Insurance .

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New Advisors
Advisors 18

Telecallers 4

Marketing Executives 2

Diagram of the table:

20

15

10

0
newadvisors advisors telecallers marketingexecutives

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Analysis of the table:

The above chart shows that advisors only have more knowledge than telecallers, marketing
executives and new advisors. Advisors will complete the deals. But after that everything will
be taken care by operations executives and telecallers. Without sufficient knowledge these
both people can’t work well. When the telecaller is calling to customer for renewal premium
that person should have a knowledge how the premium should calculate, and they should
know any extra charges for late payment, and how much grace period will be… these things
should be known even by telecallers and operations executives too.

Q.1. How do you feel about the Training Programme?

Very good 15

Good 8

Fine 4

Bad 2

Time waste process 1

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16
14
12
10
8
6
4
2
0
verygood good fine bad time waste
process

Here 50% of the employees feel good about the program and another 50% says
that it is not up to that extent which was expected. That means training process
should still more be improved.

Q.2. How far is the training effective?

Very helpful 7

Helpful 8

Fine 2

Can b done from other sources 3

Time waste process 0

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0
veryhelpful helpful fine othersources time waste

This shows that the training process is very effective and it is very much needed.
Training of agents in Insurance Industry almost decides its success and failure.
Therefore, training to Advisors is very important.

Q.3. Did you understand about all the products during the process?

All the products 10

Some products 10

Few products 5

No clear idea 5

Nothing 0

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10

0
all the products some products fewproducts no clear idea nothing

As we have already known that the training process is effective, here hence forth
it is clear that the products they deal is quite well communicated to the agents. But
still if more focus is given to the agents who are poor in understanding then it
would a complete deal.

Q.4. After the training, do you think you improved your interpersonal skills?

Yes 25

No 5

25

20

15

10

0
yes no

As we know, training is good for Agents, it is also necessary to improve their

interpersonal skills for their individual growth and till to very good extent it is successful.

So, because of this training they even improve their skills for their individual growth
which is important for their career.

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Q.5. During the process, is there any training program, which can improve your
communication skills?

Yes 10

No 20

20

15

10

0
yes no

To Communicate the products well to our customer, we should have very good
communication skills, but here there is no good sessions to practice and improve their
communication skills. Now I recommend to have more sessions to improve this quality of
theirs’.

Q.6. Are you satisfied with the training process in terms of teaching, and environment?

Very much satisfied 8

Satisfied 10

Needs improvement 10

Not at all 2

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Cant say 0

10

8
6

0
verymuchsatisfied satisfied needs not at all cant say
improvement

Teaching environment is good but it still need more improvement because more agents
are not completely satisfied with the environment and they complained about its
punctuality.

Q.7. Is the approach of your trainer with you is good and friendly?

Good 15

Fine 8

Bad 5

Rude 3

15

10

0
good fine bad rude

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Q.8. Do you think, you have made any improvement in your performance after the
training?

Lot of improvement 8

Don’t know 10

No improvement 10

Instead deteriotated 2

20

15

10

0
lot ofimprovement don’t know no mprovement deteriotated

This is a mixture of comments. These people here were not able assist themselves. But
anyway the majority gave positive results.

Q.9. Who needs much knowledge regarding the company and its products?

Agents 5

Tele callers 4

Operational executives 1

Recruitment consultants 0

All the above 20

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20

15

10

0
agents telecallers operational recr consultants all
executives

This table shows that all the people related to Insurance companies should be having
sufficient knowledge about the company and its products. When a customer approaches
he may not have idea about his designation, so everyone should be aware of the same.

Q.10. For which areas, the agent needs training?

Company policies and procedures 1

Skill based training 0

Problem solving skills/objections 2

handling.

Communications skills. 2

All 20

20

15

10

0
companypolicies sillsbased problmsolving communitnskills all

The survey tells us that, an agent should take training for all the areas. It is not sufficient
to have proper knowledge only about the products when you don’t know how to present

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them. He should be talented enough to answer or solve all the odd questions a customer
asks. So, agent should get training for all the areas mentioned.

Q.11. Are all the benefits, incentives and promotions in MNYL are communicated
properly to you? Are you satisfied?

Yes 25

No 5

25

20

15

10

0
yes no

Q.12. To which level did the training motivate you to give your best performance?

Very strong 17

Fine 9

Didn’t get motivated 2

Time wasted 0

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20

15

10

0
verystrong fine ddnt get motivated time wasted

As we know that the training process has been very effective, the trainer has a very good
motivating skill which motivates other people very well. This survey tells that after the training
they got goose bumps and they felt very strongly motivated and they will be doing their work
very efficiently.

Q.13. Group activities are conducted to find out creative ideas and suggestive
from the participants?

Strongly agree 20

Agree 5

Neutral 0

Disagree 3

Strongly disagree 2

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20

15

10

0
stronglyagree agree neutral disagree stronglydisagree

As there is a saying, “Unity is stronger”. It tells that, when a group activity is done it
unconsciously creates very good ideas and suggestions which can be very beneficial for the other
team members as well as for the organization.

Q.14. Is the environment of MNYL friendly?

Yes 25

No 5

25

20

15

10

0
yes no

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Q.15. The training is very stressful?

Interesting 15

Fine 10

Boring 4

Cant Comment 1

15

10

0
interesting fine boring no comm ents

The agents feel very interesting about the training program which shows good
vibes to us. But a very few people find it a bit boring which is negligible.

Q.16. Do you want to make any changes in the training?

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Yes 20

No 10

20

15

10

0
yes no

Maximum people are satisfied with the training and they don’t want any changes.
But still there are a few people who want some changes in the program.

Q.17. If yes what?

33% of the people wanted changes in the training program. The changes which they
wanted are listed below:-

• Change in timings.

• Instead of coming every day, they wanted a few holidays in between.

• Some people wanted to have online training programs.

• Some wanted brief description instead of detailed which is taking 10 days.

Q.18. Do you think the participants were involved properly during the training process?

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Yes, all the participants or agents were involved very well in the training
programs. Everyone was excited to know the products to play tasks, and they were
attentive also.

Q.19. Were you are exposed to

Brainstorming sessions 2

Group Discussion 8

Lecture Sessions 20

Business Game 0

All the above 0

20

15

10

0
brainstorming groupdiscussion lecture businessgame all the above

The survey tells that agents were mostly exposed to Lecture Sessions, which
means the trainer was giving more information about the projects instead of asking or

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making ice-breaking sessions. But anyway 30% of the people also say that they were
exposed to Group Discussions as well.

Q.20. During the training, how well you were communicated the objectives of
the training programme?

The survey tells that the objectives were communicated very well for which they
were tempted and joined MNYL. And now they were happy to be a member of MNYL
family.

RESULTS

And

Discussions

D.1 Findings

 Training program is good but it should still more be improved.

 During training program, poor agents who are weak in their communication skills and
English are not able to understand.
 Because of training, employees became more loyal to the organization, as they came to
know the vision and mission of the Industry.
 Training made the employees and agents more useful to the firm.

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 Training improved their interpersonal skills which is very helpful for their career growth
and individual growth.
 But there are no sessions which can improve their communication skills.
 Training classes are not commencing on time.
 The trainer is good and friendly.
 All the members in the Industry should have knowledge about the products.
 Training can contribute to higher production and fewer mistakes, greater job satisfaction
and lower employee turnover. Also, it can enable employees to cope up with
organizational, social and technological change.

D.2 Recommendations

 Create awareness: The Company has to take care of awareness creation about the
products and services among the Advisors/Agents

 There should be more sessions which can improve their communication skills.

 The classes should commence on time.

 The company has to give periodic training.

 Extra training should be given to poor students.

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 Product promotion strategies should be improved.

 Company should consider the present competition and should act according to the
customer needs.

 It Should be like long term training like Fundamental Carrier class , Basic Carrier class
which helps the advisors in different stages.

CONCLUSION

E.1 CONCLUSION
It has been a great experience working with Max New York Life. We have gained a lot of
knowledge and improved immensely on my skills. we got the opportunity to meet and
communicate with many people and undertake responsibility. We feel that MNYL is a great
organization with plenty scope for growth.

In this Knowledge-based economy, training helps people to learn how to do the things
differently or to the different things. Products are now increasingly knowledge-intensive; for
these employers are responsible for providing opportunities for continued learning. To cope with
the challenges and competitiveness in the world, every organization needs the services of trained
persons for performing the activities in the systemic way. So, training program plays a key role
in individual as well as organizational performance.

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D.2 BIBLIOGRAPHY

• www.maxnewyorklife.com

• www.google.com

• www.encylopedia.com

QUESTIONNAIRE FOR FINANCIAL

CONSULTANTS

Name:

Age:

Designation:

Work Experience:

Income Level

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Q.1. How do you feel about the Training Programme?

A. Very Good

B. Good

C. Fine

D. Bad

E. Time waste process

Q.2. How far is the training effective?

A. Very helpful

B. Helpful

C. Fine

D. Can be done from other sources

E. Time waste process

Q.3. Did you understand about all the products during the process?

A. All the products

B. Some products

C. Few products

D. No clear idea

E. Nothing

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Q.4. After the training, do you think you improved your interpersonal skills?

A. Yes

B. No

Q.5. Do you think or feel, the training program is helpful for your individual growth in
your career?

A. Yes

B. No

Q.6. During the process, is there any training program, which can improve your
communication skills?

A. Yes

B. No

Q.7. If Yes, What is the programme?

Q.8. Are you satisfied with the training process in terms of teaching, and environment?

A. Very much satisfied

B. Satisfied

C. Needs improvement

D. Not at all

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E. Cant say

Q.9. Do you feel the training program is very lengthy and boring?

A. Yes

B. No

Q.10. How many days do you think this training process should take place.

A. 4-5 days

B. 5-6

C. 6-7

D. 7-8

E. 8-9

Q.11. Is the approach of your trainer with you is good and friendly?

A. Good.

B. Fine.

C. Bad.

D. Rude.

Q.12. Does your boss or trainer give you a patient ear and clear all the doubts?

A. Yes.

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B. No.

Q.13. Do you think, you have made any improvement in your performance after the training?

A. Lot of improvement.

B. Don’t know.

C. No improvement.

D. Instead deteriorated.

Q.14. Who needs much knowledge regarding the company and its products?

A. Agents.

B. Tele callers.

C. Operational executives.

D. Recruitment consultants.

E. All.

Q.15 For which areas, the agent needs training?

A. Company policies and procedures.

B. Skill based training.

C. Problem solving skills/objections handling.

D. Communications skills.

E. All the above.

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Q.16. Is the environment of MNYL friendly?

A. Yes.

B. No.

Q.17. Are all the benefits, incentives and promotions in MNYL are communicated properly
to you? Are you satisfied?

A. Yes.

B. No.

Q.18. To which level did the training motivate you to give your best performance?

A. Very strong.

B. Fine.

C. Didn’t get motivated.

D. Time waste.

Q.19. The training is very stressful?

A. Interesting.

B. Fine.

C. Boring.

D. Can’t comment.

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Q.20. Do you want to make any changes in the training?

A. Yes.

B. No.

Q.21. If yes what?

Q.22. 3 modules you liked the most?

Q.23. Do you think the participants are involved properly during the training process?

Q.24. Group activities are conducted to find out creative ideas and suggestive from the
participants?

A. Strongly agree.

B. Agree.

C. Neutral.

D. Disagree.

E. Strongly disagree.

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Q.25. Are you are exposed to

A. Brainstorming sessions.

B. Group discussion.

C. Lecture sessions.

D. Business game.

E. All the above.

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THANK
YOU

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