TABLE OF CONTENTS

TABLE OF CONTENTS.................................................................................................................1
INTRODUCTION.......................................................................................................................1
HISTORY OF HDFC BANK......................................................................................................2
OBJECTIVE................................................................................................................................4
VALUES AND GOALS..............................................................................................................5
JOB DESCRIPTION...................................................................................................................5
ORGANIZATION STRUCTURE AND ORGANIZATION CHART.......................................6
HUMAN RESOURCE DEPARTMENT.....................................................................................8
RECRUITMENT AND SELECTION.......................................................................................10
TRAINING AND DEVELOPMENT........................................................................................12
EMPLOYEE REMUNERATION AND INCENTIVE PAYMENTS.......................................13
WAGES AND SALARY...........................................................................................................13
INCENTIVE..............................................................................................................................13
DISPUTES AND THEIR RESOLUTION................................................................................14
CONCLUSION..........................................................................................................................14
REFERENCES..........................................................................................................................16

INTRODUCTION

HDFC was the first bank who got an ‘in principle’ approval from the RBI to set up a bank in the
private sector, as part of the RBI’s liberalization of the Indian Banking Industry in 1994.During
the year 1994 it was incorporated in the name of 'HDFC Bank Limited', and also it is recorded
office in Mumbai in India. In January 1995 HDFC bank started operations as a Scheduled
Commercial Bank. But HDFC is India’s leading housing finance company and also a perfect
track record and also in international markets. Temporarily its start in 1977, the Company has
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sustained a continuous and solid growth in its activities to continue the market leader in credits
and loans.HDFC has developed significant skill in merchandising advance loans to dissimilar
market sections likewise has a huge corporate customer base for its covering linked credit
facilities. Through its practice in the monetary bazaar, a robust market standing, huge
stockholder base and sole consumer permit, it was preferably located to encourage a bank in the
Indian atmosphere.
This Bank began actions in 1995 through a modest mission: that is a “World Class Indian Bank.”
They thought that only a solitary inclined focus on service excellence and product quality and
would help us get there. Nowadays, we are gratified to say that we are fine on our mode near that
goal.

It is an India-based lending corporation involved in providing a variety of funding and monetary

services, as well as profitable banking and capital operations. It currently has a nationwide
network of 1,725 Branches and 5,016 ATM's in 780 Indian towns and cities and Employee
strength is 51,888 as per 2010

HISTORY OF HDFC BANK

Actually it was unified in August 1994 with the designation of 'HDFC Bank Limited’, recorded
in Mumbai, India. It originated processes as a Programmed Profitable Bank in January 1995.

There was a gentleman with a mission it stood Hasmukhbhai Parekh, Founder and Chairman-
Emeritus, of HDFC Group. First it was set up a bank in the private sector and it was combined
on 30th August 1994 name of ‘HDFC Bank Ltd’. It began operations as a Planned Profitable
Bank on 16th January 1995. It has grown-up constantly and is currently amongst the foremost
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companies in the business .

It is India's premier housing finance company and likes a faultless track record in India and also
in international markets. Since its beginning in 1977, the Company has preserved a reliable and
strong growth in its actions to continue the marketplace leader in loans and advances. Its
outstanding loan collection shelters well concluded a billion house units.

It has industrialized important knowledge in trade bank loans to diverse market sections and also
consumes a huge commercial customer base for its housing connected credit facilities. Through
its knowledge in the monetary markets, a strong market standing, great stockholder base and sole
customer permit, it was preferably located to encourage a bank in the Indian atmosphere. “Times
Bank” was complex with HDFC Bank in February 26, 2000.

MISSION AND VISION STATEMENT

MISSION

• It mission was to became a World Class Indian Bank

• To build sound customer franchises across distinct businesses.
• Benchmarking against international standards.

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 • Best practices in terms of product offerings, technology, service levels, risk management
and audit & compliance

VISION

The HDFC Bank is dedicated to keep the maximum level of professional integrity, ethical
standards, and regulatory compliance. Its business attitude is depending on four fundamental
values such as:-
 First one is “Operational excellence”.
 Second on “Customer Focus”.
 Third on “Product leadership” and
 Fourth on “People”.

OBJECTIVE

The objective of the HDFC Bank is

To provide a full range of banking services financial products and, giving the client a one-step
opening for all requirements. The investment suggested facilities programs have been planned

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possession in minds of clients who seeks different monetary explanations, info and guidance on
numerous strength paths.

VALUES AND GOALS

VALUES

• Sensitivity
• Excellence
• Ethics
• Dynamism

GOALS

• Develop close relationships with individual households.

• Maintain its position as the premier housing finance institution in the country.
• Transform ideas into viable and creative solutions.
• Provide consistently high returns to shareholders, and
• To grow through diversification by leveraging off the existing client base

JOB DESCRIPTION

Example for job description

JOB DESCRIPTION
HDFC Bank is looking for Relationship Manager Emerging Enterprises Group
Job Description:

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Responsibilities:
 To Source working capital products to cross section of business segments-traders,
manufacturers, services-etc.
Requirements:
 Candidate must possess at least a Bachelor of Art, Bachelor of Commerce, Bachelor of
Business Administration, Bachelor of Computer Application , Master of Art , Master of
Commerce etc.,
Required skills:
 At least 2 year(s) of working experience in the related field is required for this position.
 Should have strong sales orientation and willingness to meet customers.

ORGANIZATION STRUCTURE AND ORGANIZATION CHART

The organization structure of the company HDFC is such that it comprises of the departments

and the employees in the hierarchical order so that they are able to perform their functions and

duties smoothly and effectively doing their job in a manner in which it should be done. The

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organization is headed by the administrative department which coordinates and controls the

executive department. The executive department is a link from the top and the bottom

comprising of the lower level employees such that they work together to fulfill the common

objective of getting business from the persons who get in touch with them and see to it that they

are provided with the best of the BANK which constitute giving financial advice to providing

Account to the customers. The lower level employees and the corporate financial consultants

work together to see to it that the database for providing financial BANK to sufficient number of

people is made .They work together to see to it that this database is followed and worked upon

such that more and more number of people get themselves avail the financial BANK of the

organization. Team leaders who form the part of the administrative department of the

Organization make sure that the clients that turn up for the financial BANK are dealt with most

efficiently and effectively.

The organizational structure is well planned out and it follows a simple format which is follows:

ORGANIZATION CHART

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 Each team lead has a team comprising only of both senior as well as junior market research

analyst who aid the team lead in the entire market research process as it has been discussed

previously. This is the basic organizational structure followed by HDFC BANK.

HUMAN RESOURCE DEPARTMENT

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“HRM” function that supports managers to recruit, selects, train and develop affiliates for an
organization. Apparently, Human Resource Management is concern with the people’s
measurement in organizations.

Work force of an Organization is most important contributions of components. It is thought that

persons are our solitary maximum significant assets. Since of the exclusive position of HR and
its difficulty due to forever altering thinking, performance and attitudes of mankind at work, in
all commercial anxieties, there is one mutual component. I.e. HP function, it is manpower
administration function is flattering progressively specialized. The system or personnel function
can be approximately defined as the administration of individuals at work- management of
directors and managing of workers.it is mainly absorbed in employee’s relationship and
communication of employees-human relationships.

In wisdom, administration is personnel management. Administration is the growth of people, and

also the direction of material resources. Human capital is the extreme asset of a corporate
enterprise. The important component of supervision is the control and direction of persons. Each
director of people takes to be his particular personnel man. PM is not something you actually go
over to personnel department work.

RESPONSIBILITIES OF HRD

 Human Resource Development maintains regular attendance through branch manager

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 Via E-mail.
 Take judgments for sanction concerning leave notes.
 He takes the choice linked to the selection, recruitment, and training of the applicants. He
talks to the adviser related to the staffing of the skilled candidates. He likewise does
screening, shortlist the applicant and takings the 1st round of the interview.
 He keeps the record of the applicants for an interview. He similarly keeps individual file of
each worker. He also surfaces the joining procedures of each employee.
 They are pleasing astonishing visit in each branch and accumulate info about workers.
 He is answerable for the regular salary of the workers as per their attendants and transient to
the Branch Manager.

HUMAN RESOURCE PLANNING

It will start the planning at the beginning of each year. At the termination of the year, the HRD
from each Division obtains the condition for the person for entire year. Then the preparation of
staffing and training is complete by training administrator and employing manager which is
accepted from Skull of HR Department.

RECRUITMENT AND SELECTION

RECRUITMENT

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It is a procedure of searching for potential candidates for the specified job in the business. As we
identify it is very significant for a manufacturing apprehensions to have effectual and effective
personnel with correct excellence and at accurate time and at exact place obtainable when they
are wanted. All organization wants worker time by time since of retirement or promotion of an
employee. For this determination a group needs to pursuit for the exact applicant. And so it
desires to inspire this kind of accurate candidates when they need.

Sources of Recruitment

Individual data of applicants and statistics bank preserve by the HR department Company’s own
website
 Campus Recruitment.
 Advertisement in the newspapers like Times of India, Gujarat, Samachar.
 Placement consultants.
 Employee reference.

RECRUITMENT PROCESS
It starts with

Applicant Profile Shortlist Screening Interview

   
pool Check

SELECTION

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 It is the procedure of captivating persons available of job candidates by mandatory
experiences and ability to fill occupations in the group. It is describe that the procedure of
distinguishing between candidates in order to recognize and leasing those with a superior
possibility of achievement in a job.
 It is built on trial base, they are enchanting knowledgeable individual for six months’ trial
and for newer the trial period is one year.
 Though the assortment of the high-ranking level post is taken by skull office by Mumbai.

TRAINING AND DEVELOPMENT

 It targets is growing the skills, services and abilities of labors to achieve exact job. It brands
workers more skillful and effective. In current dynamic world of occupational training is
more vital there is an always current need for working out men. So that fresh and altered
methods may be approved. A fresh and altered system may be engaged as a rewards and
development exaggerated in the ancient methods.
 Training is learning skill that pursues comparatively enduring modification in an individual
that determination improves the ability to accomplish the job.
 They deliver “on the job” exercise to their workers in the division as they choice these
workers for marketing various harvests of bank by straight marketing. At whatever time they
choice new applicants for any pole, they usage to stretch them on the occupation work.
 In circumstance of sales persons to allocate their several harvests, in the opening the
individual has to effort under the opinion of his senior then they need to go in marketplace to
must their individual experience.
 The time for working out package for the applicant is depends up on the applicable place of
his effort area. They likewise deliver working out associated to communication and customer
care.

PERFORMANCE APPRAISAL

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 An administration’s goals can be realize only when persons put in their greatest hard work. It
may be tacit as the valuation of a person’s performance in a methodical way. It is describe as
the regular assessment of the separate with admiration to his presentation on the occupation
and his possible for expansion.
 To evaluate the presentation of the worker they have advanced a praise scheme on the
foundation of the assumed target to the operative. After evaluating the presentation of the
employee they put the rating of each worker in the subsequent grade principles.

EMPLOYEE REMUNERATION AND INCENTIVE PAYMENTS

 It is the compensation of a worker obtains in return for his involvement to the organization. It
lodges a vital place in the existence of an employee.
 At HDFC bank, payment of an employee includes – wages and salary, incentives.

WAGES AND SALARY

 A portion from several benefits and incentives, the staffs are salaried only in relations of
salaries and wages. An appropriate reward in positions of this is required for motivation
workers for their constant better-quality performance.
 Aimed all this, it is mandatory that salaries and wages are providing well by group.
 Salaries and wages refer to the formation and application of complete policies and perform of
employee’s reward. A wage and salary is the compensation paid for the package of work in
creation occasionally to an employee. The group is in facility business so the wage is agreed
on regular basis. They usage to hire certain salesman on command base and they are
providing their incomes on command base. While extra enduring staff remain existence
given regular salaries. As this bank is reputed bank in marketplace as per the standard.
 Sales executives are given income of 6000 to 8000 per month. Though sales officer’s salary
choices from 15000 to 18000 per month. It is also generous good-looking incentives as per
the mark. The salary of branch director is about 35000 per month.

INCENTIVE

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In HDFC bank, workers get incentives on the source of the target assumed to every employee
and their part of work. They must develop the incentive construction for the workers on the
foundation of opinion system. All the staffs get the incentive in the method cash reward.

EMPLOYEES BENEFIT

The workers of HDFC mechanically develop HDFC bank salary account Holders with superior
advantage and rights and obtain prompt salary credit. The advantage include global debit card,
corporate card with individual liability (CCIL), admission to telephone banking and, demat
accounts, internet banking and crowd of other facilities to accompaniment their savings account.
Here are some of the structures of HDFC Bank’s salary account.
MOTIVATION
It is inclination to do something habituated through this deed’s ability to content some need.
Motivation is specified by the in charge person, like branch or team manager for healthier
presentation in the department.

DISPUTES AND THEIR RESOLUTION

These are common in institute. In practice, arguments mainly relate to the board only since if any
worker is not realizing board he/she will not qualify for incentive which creates prevention
among them.
Every worker is free to conversation to the head of the specific department if they have any
problematic connected to the job. Firstly, the problematic is solved by the skull of the particular
section and if the problematic does not solved by the skull of that section then it is lectured to the
HR Manager.

CONCLUSION

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HDFC bank is providing a number of products & services to its customers. As we have seen the
features & benefits of these products & services. But the bank is facing competition from both
private & public sector banks.so bank should adopt promotional efforts & should improve its
products and services so that it can exist in this competitive environment

We see that nearly all the employees of the firm feel that there is employee engagement,
organization effectiveness and organization culture .This means that the employees feel that they
have a shared set of values, beliefs and thought. Apart from this we even see that the employees
feel that there is good team spirit among them.

At last this bank is providing all set of services to both employees and customers.

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 REFERENCES

Hussan sha kadhar 9985882797

http://www.hdfcbank.com/aboutus/general/default.htm

http://www.maharashtraspider.com/resources/2767-HDFC-Bank-Recruitment-jobs-India.aspx

http://www.moneycontrol.com/companyfacts/hdfcbank/history/HDF01

http://www.managementparadise.com/forums/archive/index.php/t-174233.html

http://www.onlinebanksguide.com/hdfcbank/recruitment.html

http://ekikrat.in/HDFC-Bank-Careers

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