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STERLING COMMERCE CASE STUDY

Connect:Direct helps HDFC Bank


move files automatically and
securely while reducing costs

HDFC Bank Ltd.

Location Customer background their destination image server by


Mumbai, India
HDFC Bank is a world class, tech-savvy manually mapping the server drive
Industry
commercial bank, and one of the few (or folder) on the client machine. This
Banking
Business challenge banks in India to be listed on the New method was not secure, prone to virus
HDFC needed a new, standardised and reliable York Stock Exchange. Incorporated in attacks, and open to file tampering,
file transfer solution to move batched image files August, 1994, it commenced operations server malfunctions, password exposure
from the Central Branch to and from regional
in January, 1995. The bank was promoted and incomplete transfers. Files were
branches in India across their WAN. The new
solution needed to reduce processing time to by the Housing Development Finance not assured delivery and the method
open new accounts, reduce IT costs and remove Corporation Limited, the premier housing did not offer a way to resend files or
vulnerabilities to security breaches.
finance company in India. HDFC Bank batches when needed. Due to the drive
Solution
has over 1,725 branches and some 3,898 mapping method, access was opened
Connect:Direct® Secure+
Benefits ATMs spread across the country, as well to some critical application files as a
• Improved productivity – 24/7 unattended as approximately 120,000 POS terminals result. HDFC Bank determined the
operations and 13 call centres. HDFC Bank also has need for a more secure and reliable
• Secure file transfer – assured file delivery
nearly 4 million credit card customers and managed file transfer system.
• Scalability – room for business growth
• Faster account opening process – new accounts 5.5 million debit card customers.
in 1 to 3 days Solution
Business challenge HDFC Bank searched for a solution that
In 2003, HDFC Bank introduced new would guarantee delivery of multiple
imaging technology in order to overcome types of files and images, ensure the
previous business challenges. The integrity of the files, and offer the ability
technology was introduced to reduce the to scale for future growth. The bank
cost of human resources and to speed preferred a heterogeneous system that
account opening. Along with this new allowed for application integration and
technology came new IT challenges. could handle high performance/high
”Our new imaging systems led to new volume transfers across the WAN
challenges related to the ability to without bandwidth constraints. After
guarantee our image file transfers over an extensive evaluation process, HDFC
our WAN locations in regional offices,” Bank chose the Sterling Commerce
said Ms. Kalpana Prakash Pandey, Connect:Direct solution, as it fit their
Assistant Vice President, HDFC Bank. unique requirements for managed file
The image files were batched from transfer.
different locations and transferred to
“The reliability and security we found all enterprise data transmissions. As a needed to meet future goals. Currently,
with Connect:Direct has allowed us to result, the new solution removes the eight locations transfer image files
continue our business with assurance risk of security breaches, enables higher to and from the centralised Connect:
of data delivery.” levels of service, and gives HDFC Bank Direct server. From there, images
Ms. Kalpana Prakash Pandey room for business growth. (or files) are automatically routed to
Assistant Vice President,
HDFC Bank one of three locations, depending on
Key benefits image, document or file type. The new
Improved productivity – streamlined process allows the bank
Connect:Direct enables the bank to 24/7 operations to better handle peak demand file
save on courier costs as well as human Connect:Direct provides HDFC transfers while also continuing to grow
resources. Previously, the bank sent Bank with script-based automation, in business volume. The new system
18,000 to 25,000 forms a day to be scheduling and alert notifications to handles about 1,350 batches a day, sent
processed to and from locations around enable them to run 24/7 unattended to multiple locations with image severs,
India. The new solution saves time as operations, and helps eliminate the with approximately 25 to 150 files in
well as costs, and allows accounts to be need for manual intervention in data each batch.
opened in less than half the time and delivery. As a result, the bank has
with less people involved. Connect: improved both its productivity and its Faster account opening process
Direct has also enabled HDFC to easily business process reliability. The new automated solution has
deploy the new managed file transfer eliminated the need to courier
system across the entire bank with an Secure file transfer with encryption documents to and from various
easy scripting process that includes a Today HDFC Bank enjoys the security of locations. New imaging technology
comprehensive audit trail, conditional knowing that the proprietary and secure coupled with Connect:Direct enables
processing rules, guaranteed data Connect:Direct protocol has never been new accounts to be open and ready
delivery, and security using the Secure+ breached. Security requirements such for use by the account holder in 1 to 3
option which offers encryption. as transferring data in an encrypted days following submission of an account
format are realised by using Connect: opening form at the local branch.
The new solution has also improved Direct, with an encryption standard Customers are now able to transact on
HDFC Bank’s productivity and allows that is well accepted throughout the the account on the second or third day
files to be sent and received quicker, industry. after opening, unlike the 4 to 5 business
and with confidence. Additional days it took before the new solution.
features of the new solution provide Scalability
visibility of network transmission Connect:Direct’s ability to allow users
services, management and monitoring to scale with no product-defined limits
of file activities, increased security, on file sizes was an important factor
process automation, application for HDFC Bank, as this new solution
integration, and SLA management for provides the bank the scalability they

About Sterling Commerce


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in their dynamic business network through innovative solutions for selling and fulfillment and for
seamless and secure integration with customers, partners and suppliers. More information can be
found at www.sterlingcommerce.com.

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