Professional Documents
Culture Documents
SUMMARY
Dedicated and experienced Administrative Assistant focused on delivering timely, accurate,
and efficient results; strong background in customer service and guest relations
•Team Management
• Customer Service Focused
PROFESSIONAL EXPERIENCE
Staffed the restaurant for the grand opening on April 30, 2007
Ensure all team members follow Company, state, and federal policies and procedures; conduct
employee counseling meetings, employee communication meetings, and terminations
Manage the kitchen within state and federal food handling regulations
Conduct weekly employee testing sessions for the Food Handler’s Card certification
Attend weekly Management Meetings; present updates on recruitment, turnover, team member
relations issues, and P&L issues such as labor hours, daily sales, guest counts, and any
operational concerns
Published Order Guides and Daily Procedures Guidelines
Utilize “Guerilla Marketing Techniques” by visiting local businesses and distributing Roberto’s
marketing material and promotions
Prepared and processed semi-monthly payroll for the corporate office and five restaurants
Routinely visited the restaurants to distribute Company information and provide administrative
support
Served as Plan Administrator for Medical, Dental, and Vision benefit programs
Prepared marketing material and addressed customer inquiries regarding the Company
Conducted New Hire Orientation
Created local relationships with schools and athletic organizations to show Roberto’s support for
the community and reward students and athletes for their accomplishments
PROFESSIONAL TRAINING
PROFESSIONAL SKILLS
Target Job