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EXAMINATION PAPER: ACADEMIC SESSION 2010/2011

Campus Maritime Greenwich

School Computing and Mathematical Sciences

Department Information Systems and Multimedia

Level Three

TITLE OF PAPER Information Systems Management

COURSE CODE COMP1486

Date and Time Thursday 2nd December 2010 (2 hours)

BAHRAIN 15:00 BOTSWANA 14:00

GREECE 15:00 GHANA 13.00
HONG KONG 18:30 KENYA 15:00
LONDON 13:00 MALAYSIA 18:30
MALTA 14:00 MALAWI 14:00
MAURITIUS 16:00 MYANMAR 16:30
RWANDA 14:00 SAUDI ARABIA 15:00
SINGAPORE 17:30 SRI LANKA 17:30
SOUTH AFRICA 14:00 SYRIA 15:00
TANZANIA 15:00 TRINIDAD 09:30
VIETNAM 18:30 ZAMBIA 14:00
BANGLADESH 18:30

You MUST answer question 1 which is worth 40 marks.

Answer TWO questions from the remaining THREE questions, questions 2 to 4 which are
worth 30 marks each. If you answer all THREE questions from questions 2 to 4, marks will
ONLY be awarded for your TWO best answers.

CALCULATORS AND OTHER ELECTRONIC DEVICES ARE NOT PERMITTED

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Section A – (Compulsory)

1. It is often said that business information systems play a vital part in the success or
failure of a business enterprise.

a) Explain why computer-based business information systems are so vital to the

operation of an organization.
[10 marks]

b) Computer-based information systems can be categorized into operational

information systems and management information systems. Discuss these two
categories giving business examples for each one.

[15 marks]

c) Managers in businesses are often classified into one of three levels,

operational, middle or senior (executive) level. Discuss how computer-based
information systems can support managers at these different levels of the
business.
[15 marks]

COMP1486 – Information Systems Management

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Section B – (Answer any TWO questions)

2. Organisations are not always able to perform their own business information
systems functions and some businesses prefer not to do so for various reasons. The
solution for some is outsourcing.
 
a) Briefly explain the concept of information systems outsourcing.

[10 marks]

b) Critically discuss the main factors in making information systems outsourcing

successful.

[20 marks]

3. The introduction of new or enhanced business information systems to the

workplace often involves changes to employees working practices.

a) What objections might employees have to the changes brought about by new or
enhanced business information systems?
[10 marks]

b) How might the organisation manage the change to new staff working practices
when introducing a new or enhanced business information system?

[20 marks]

4. The Internet has had a significant impact on business processes and led some
organisations to consider developing a business strategy more appropriate to an e-
business environment.

a) Explain what is meant by an e-business strategy.

[10 marks]

b) Discuss the impact on the business information systems function if the

organisation decided to develop an e-business strategy.
[20 marks]

COMP1486 – Information Systems Management

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