Professional Documents
Culture Documents
Human Resources
Training and
Development Catalog
2009
be inspired to reach your potential
Table of Contents
General Information............................................................................................................... 4
Gonzaga is often praised for its outstanding faculty, who continually push the boundaries of science
and scholarship, and our gifted students, who inspire us all with their curiosity and commitment to
service. But it takes more than a great faculty and great students to make a great University. It takes
you–our highly competent and committed staff.
Gonzaga employees perform diverse roles in support of our world-class educational programs. For
example, staff recruits and supports our students, raises funds, provides our Campus Public Safety &
Security presence, manages complex finances, oversees capital improvement projects, operates our
technology infrastructure and keeps our buildings and grounds in excellent condition. Those who are
managers hire and develop talented people.
The University values and depends upon your many contributions and asks for your best efforts. We
want you to be successful and further your professional development. One of the ways in which the
University invests in you is by offering the training and development opportunities described in the
following pages.
We are sending you the premier issue of our annual Training and Development Catalog. This new
publication is a comprehensive desk reference guide which features the full inventory of classes,
programs and development services made available by the Human Resources Department throughout
the coming year. Please explore the expanded menu of development opportunities offered by Gonzaga
University to employees at all levels.
In our never-ending quest to be a trusted resource to the Gonzaga community, we are committed to
developing all of our current and future employees. We hope the training courses and customized
internal consulting services showcased in this catalog provide testament to that commitment. Our goal
is to provide relevant, timely and applicable training and development opportunities for your current
role and the career you wish to develop at Gonzaga.
We invite you to explore the training and development opportunities for yourself, and if you manage
others, to use this catalog to support and encourage your valued employees to keep their skills strong
and current.
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General Information
Human Resources has designed this Training and Development
Catalog to provide professional development and enrichment
opportunities to all employees. Courses and programs are
offered in areas of communication, self-development, health
and safety, wellness, leadership and management and
customized programs for individuals, teams, departments and
divisions.
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All-Employee Development Opportunities
All-Employee Development
Managing Difficult Conversations
We tend to avoid difficult conversations with co-workers, friends
and family members until we can avoid them no longer. These
dreaded conversations, when they finally do occur, often cause
hard feelings and damaged relationships, strengthening the
natural tendency to avoid them. Discover a pragmatic approach
to engaging in difficult conversations with others.
Instructor: Jason Swain
Time: 2 hours
Managers should note that some of these course topics are redundant with
options listed under “Leadership and Management Opportunities” on pages 8
and 9. Managers should attend the sessions designed for them.
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All-Employee Development Opportunities
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All-Employee Development Opportunities
Understanding Performance Management
from the Employee Perspective
Participants learn and understand the dynamic new approach to
performance management being implemented at Gonzaga. This
session covers the principles and guidelines for performance
management as well as the importance of having a common
rating scale and shared language as the foundation for developing
strategies on behalf of individuals and the institution. In addition,
specifics of the Gonzaga performance review components,
interpreting the rating scale and the evaluation process are
discussed.
Instructor: Heather Murray/Gretchen Stoup
Time: 90 minutes
All-Employee Development
change in a positive way and develop strategies for dealing with
organizational change.
Instructor: Jason Swain
Time: 2 hours
Resolving Conflict
Tension and conflict are natural and necessary for any team to
succeed. Learn how to work together through the inevitable
conflict in order to reach agreement while honoring and
maintaining relationships.
Instructor: Jason Swain
Time: 2 hours
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Leadership and Management Opportunities
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Leadership and Management Opportunities
Adaptive Leadership–
“Leading Others Through Change”*
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Custom Consulting
Examples of Customized Consulting Services:
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Environmental Health and Safety
Emergency Preparedness
This course provides basic information on preparation for an
emergency and safety during and after an emergency. ZagAlert,
the University emergency notification system, is also covered.
Instructor: Dennis Hansen
Time: 1 hour
Environmental Health
Instructor: Dennis Hansen
Time: 1 hour
Do you have a safety concern? Do you need help designing your department safety
program? Environmental Health and Safety will customize any of the listed safety programs
for your office or department on a case-by-case basis. Please contact Dennis Hansen at
ext. 5856 or hansen@gu.gonzaga.edu for details.
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Health Management
Gonzaga Wellness Program
The Gonzaga Wellness program is designed to improve the
health and well-being of Gonzaga University employees and
their families through health management programs that
include early intervention and activities that support positive
lifestyle changes. These result in improved employee morale
and health-care-related cost savings. The Wellness Program
includes: Walking Works, fitness classes, personal health
assessments, flu shots, ergonomic assessments, monthly
speaker presentations, Health Matters Newsletter, smoking
cessation programs, ZAGFit and the Benefits and Health Fair.
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Health Management
Weight Watchers at Work
The Weight Watchers at Work program is tailored to the needs
of working people. It is an ongoing weekly lunchtime program
dedicated to inspire and help employees adopt a healthier way
to live. The program teaches participants how to lose weight
and keep it off by living, not dieting. The program runs in 12-week
sessions during the year. For more information, contact Jamie
Burchett, ext. 5852.
ZAGFit
The ZAGFit Program is designed to recognize benefits-eligible
faculty, staff and administrators who make the extra effort to take
actions to best ensure health and fitness. The goal of this program
is to create and sustain healthy lifestyles by making one conscious,
positive choice after another, day after day.
Health Management
5) Participate in two different approved Wellness
Committee activities
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Retirement Planning
Participating in the GU Retirement Plan
This workshop is designed for employees who are not yet enrolled
in the Gonzaga 403B Retirement Program. The goal is to explain
the benefits of enrolling in the tax-free retirement savings plan.
The program reviews the highlights of the benefits plan and
investment options available through Fidelity Investments and
TIAA-CREF. Topics include eligibility, employer contributions,
investment options, loan and hardship withdrawal options and IRS
contribution limits. The program also reviews basic investment
principles, compounding and the advantages of starting early (time
value of money). One-hour workshops are offered every other
month.
Investment Strategies
Group Informational Sessions
These informational workshops are designed for
employees seeking general information on savings
through our tax shelter retirement program and
investment strategies. Representatives from Fidelity
Investments and TIAA-CREF discuss topics such as
current market conditions, investing during volatile
times and basic investment principles. Topics depend
on current financial interests. One-hour workshops are
offered quarterly.
Individual Sessions
Employees are encouraged to contact their
representative from Fidelity Investments or TIAA-
CREF to schedule an annual review of their investment
strategy and personal financial plan. Representatives are
available monthly. Employees may call their provider to
schedule an appointment.
Fidelity: 1-800-642-7131
TIAA-CREF: 1-800-732-8353
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Employee Orientation
New Employee Orientation (NEO)
This program provides new employees with valuable information
about the University and the services and programs available to
employees. Presentations by a variety of campus representatives
include an overview of Gonzaga University, its Jesuit, Catholic and
humanistic mission tradition, the history and structure of the GU
campus, payroll information, Staff Assembly and other services
and resources available to employees. The complete benefits
package is covered in detail, including University health and
insurance options, disability benefits and retirement programs.
Instructor: Tracy Kelly/various University staff
Time: 7-1/2 hours
Employee Orientation
repeat of the benefits portion of the full orientation. This session is
offered for employees whose period of initial eligibility to enroll in
benefits will end before the next available full orientation. Topics
include health and insurance options, disability benefits and
retirement programs.
Instructor: Debby LaRocco
Time: Varies according to individual need
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Staff Bios
Dan Berryman is the assistant vice president.
He has overall responsibility for employment,
compensation, benefits, affirmative action,
training and development, employee relations,
personnel policies and procedures, safety
programs, workers compensation, and health
management. Prior to coming to Gonzaga in 2006,
Dan spent 28 years in the human resources field in
electronics, transportation and higher education.
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Staff Bios
Dennis Hansen is the safety programs
manager. He is responsible for development and
implementation of employee safety programs,
building and grounds safety, chemical hygiene
safety, hazardous waste disposal, safety training,
ergonomics and emergency preparedness. Prior
to coming to Gonzaga in 1996, he developed
hazardous waste operations and emergency
preparedness plans for large companies in the
northwest.
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Staff Bios
Melissa Schlenker is the office assistant. She
is responsible for answering general Human
Resource questions, assisting employees with
completing paperwork, and providing general
clerical support for the Human Resource team.
Melissa joined the department in 2008.
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Human Resources Mission Statement:
Provide policies and programs within a
legal, safe and fiscally responsible context
to create and sustain a highly qualified
workforce and work life quality that
supports Gonzaga University’s Mission.
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