TERM PAPER

OF

RETAIL MANAGEMENT

TOPIC: Business Plan for a Retail Store Of

“DECENT WINE SHOP”

Submitted By:

RAVINDER SINGH

Business Plan of “DECENT WINE SHOP”

General Description

Mission

“DECENT WINE SHOP” mission is to develop into the best location to buy wine in hissar
(Haryana), which will be measured by our growth in sales, and in opinions and ratings published
in the media. Inventory and sales records will be computerized, to allow the company to identify
and exploit best selling products, match volumes and profitability to service levels, anticipate
demand, manage cash flows, assist with revenue growth plans, and optimize supplier/distributor
relationships.
“DECENT WINE SHOP” mission is to offer its customers the highest quality products and
services. Our staff will have strong vendor relationships with the product suppliers and will be
able to meet customers' demand.
We believe it is important to remain an active member of the community, and to impact people's
lives in more ways than deriving a profit from them.
Objective:
Decent Wine Shop will be a full-service retail merchant of fine wines and spirits in Hissar
(Haryana). It will distinguish itself from the competition and capture market share by securing a
prime storefront location in a newly forming residential neighborhood. It will follow the best
practices of its retail category leaders, with particular emphasis on excellent customer service, a
broad selection of quality inventory, and competitive pricing.
Goals:
• Earn and maintain Decent Wine Shop rating as one of the best stores in the Hissar wine
and spirits retail trade business.
• Establish 30% minimum gross profit margins (retail price less wholesale cost) from
inception.
• Achieve a profitable return on investment within three years.
• Earn a 15% internal rate of return for investors over the life of the lease.
• Attract talented and motivated staff.

Marketing Objectives
• Increase marketing efforts
• Expand market area
• Expand marketing reach
• Brand recognition
• Increase telemarketing efforts
ABOUT WINE INDUSTRY:-

Indian wine industry in terms of the area, production and marketing of wines in the country.
Approximately 38 wineries are presently operating in the country with a total production of 6.2
million liters annually. Maharashtra is leading among the states with 36 wineries and 5.4 million
liter production. Apart from this, 72,000 wine cases are imported mainly by ITDC, Sansula,
Brindco, E & J Gallo and other private companies. At present 7, 62,000 wine cases are sold
every year, which includes 46,000 cases of sparkling wines. Which is in contrast to the much
higher figures of other drinks such as whisky, brandy and rum sold in the country. Eighty
percent of wine consumption in the country is confined in major cities such as Mumbai (39%),
Delhi (23%), Bangalore (9%) and Goa (9%). There is growing awareness about the wine as a
product in the domestic market.

Poor storage and transport facilities inspite of tropical climate are the main problems of wine
marketing in the country. Other constraints are the lack of promotional activities for wine
consumption in the country and unfavorable rules for domestic marketing of wines except in
few states. These and other factors contributed to India’s low wine consumption which is hardly
0.07 L per capita. Certain promotional strategies, such as easing of tariff barriers for the wines,
developing awareness on health benefits of wine and to supply good quality wines in reasonable
prices in the domestic market are emphasized.

PRODUCTS AND SERVICE:-

Red Wines: Barbera, Cabernet Sauvignon, Chianti, Merlot, Nebbiolo, Petite Sirah, Pinot Noir,
Sangiovese, Syrah/Shiraz, Tempranillo, Zinfandel.

White Wines: Chablis, Chardonnay, Chenin Blanc, Gewurztraminer, Muscat, Pinot Blanc, Pinot
Gris, Riesling, Savignon/Fume Blanc, Semillon, Viognier.

Dessert/Fortified Wines: Madeira, Port, Sherry, Vermouth.

Other Wines: Champagne/Sparkling Wine, Kosher Wine, Rose, White Zinfandel.

Non-Alcoholic: Brut Sparkling, Cabernet Sauvignon, Chardonnay, White Zinfandel.

Beers: Kingfisher, Haywards, Royal Challenge, Kalyani Black Label, Kings.

Marketing Plan
Target Market Segment Strategy
The target market profile consists of Hissar residents who are educated, successful professionals,
with high disposable income, and who are regular consumers of alcoholic beverages. Most of the
consumers in this category rely on assistance in selecting wines and spirits. Consequently, they
tend to reward the most capable merchants with loyalty and word-of-mouth advertising. This is
an area that Decent wine shop will work to develop as a keystone of its marketing strategy.
Other potential segments (geographic, demographic, preferences):
Bulk volume: private and business. Much of this business needs to be cultivated through
opportunistic networking, and diligent follow-ups of in-store inquiries and leads.
Direct deliverables: (outside immediate store neighborhood) viable only as the store earns its
way into a position in which it can invest in vehicle delivery operations and line up target
customers that would sustain such an operation.
Intra-state shipments: contingent on expansion following the successful implementation of this
business plan in the first year or two of operations. This business would develop through direct-
mail catalog marketing, and an Internet sales operation.

Target Audience

Age
21-29
30-39
40-49
50-59
60+

Market Needs
Other than the market segment carved out by Raman Wine shop and a handful of major players,
little attention is paid to the opportunities of geographic extensions through direct shipments of
wine & spirits throughout. As a goal, our company will seek to capture of piece of the apparently
substantial demand for direct shipment sales. It is important to note that if current lobbying
efforts are successful in influencing state and national liquor authorities to allow interstate
shipments, our company intends to be in a good position to capture a piece of this outstanding
potential growth opportunity. Even without interstate sales, a successful penetration of the intra-
state marketplace would mean substantial growth for a neighborhood business.
Market Trends

Our market has finally grown to recognize the disparity between most of the standard office
furniture sold through channels, and our own products.
The development of the high-end office worker, office owners, and baby-boomer executive is an
important trend for us. We now have people who are using computers who also appreciate the
old-fashioned workmanship of good furniture.
Market Growth

According to the market for wine is growing at double digit percent per year, and is projected to
increase. Most important is the growth in alcohol and non-alcoholic products.

3.1 Market Segmentation

The following chart and table show the market analysis for Wine Shop .

Market Segmentation
• our market indicates about 10,000 potential customers who are managers in corporations
of more than 50 employees. The target customer is going to be at a high executive level, in
most cases, because the purchase price is relatively steep compared to standard office
furniture.

Market Analysis Summary

India’s sales of wines priced at Rs. 210 to Rs. 4000 a bottle have climbed 14 percent over the
past 12 months Wine consumption is on the increase in the India and customers are trading up.
Better still for the wine industry, wine overtook coffee as the most popular meal time beverage in
the India. Indians spent more than 20 billion on wine in 2008 Consumption trends and
demographics point to robust wine sales growth for the next 15 years.
Wine demand is likely to be boosted strongly by the aging of the Indian population. Per capita
consumption of wine increases with age, with early consumers drinking only 6.6 bottles per year.
Consumption peaks at 16.4 bottles annually among adults 50-59 years old. "Baby boomers, more
than any other previous generation, view wine as a simple, affordable luxury." Given that the
strongest growth in population over the next 10 years will be among these adults, who currently
consume about 40 percent of all wines, it is easy to understand Motto's bullish outlook. "The
aging demographic transformation is going to continue for the next 15 years, and the traits of this
population as they shift into their older years of life fit wine to a ‘T'" said Motto. Interestingly,
their children, today's echo-boomers, make up another population group that will experience
rapid growth over the next decade.
The influence of demographics on wine consumption is so strong. The current growth rate in
wine sales were adjusted to account for the population changes, then Indian wine consumption
potentially could increase 80 percent by 2015 due to demographics alone.
Indian per Capita Wine Consumption by Age:
21-29 6.6 bottles
30-39 9.7 bottles
40-49 13.6 bottles
50-59 16.4 bottles
60+ 14.5 bottles

Industry Analysis
Due to regulatory constraints, the retail wine and spirit trade in India is comprised of many
independent participants. Chain stores are not allowed. No change is seen in this structure for the
foreseeable future, although some changes are afoot in Internet-driven distribution operations,
particularly for wholesalers.
Market Segmentation
Our market indicates about 10,000 potential customers who are managers in
•
corporations of more than 50 employees. The target customer is going to be at a high
executive level, in most cases, because the purchase price is relatively steep compared to
standard office furniture.
Competitors:

• Raman Wine Shop is about 1,500 feet from our proposed storefront. It is our primary
local competitor, although not a serious threat to our main residential base of customers
within Hissar, who will find our location much more convenient to their needs. Another
important factor is that our selection and product knowledge will appeal to the high-
income in the hissar . While Raman Wines has more of a neighborhood grocer approach
with less focuses on product knowledge.
• Decent Wines on Packard Street is the next nearest competitor, about 2,500 feet north of
our location. Although Stillman is a high-volume shop with strength in pricing power, it
remains far beyond the practical boundaries for shoppers who live in our neighborhood.
• Non-local stores that are in commuter paths of our neighborhood residents are also
competitors, which will make us ever aware of the importance of cultivating relationships
with our neighborhood residents so we can develop a long-term loyal customer base
Strategy and Implementation Summary:

• Location is critical to attract the traffic and customer profile required to generate
planned sales volumes. The business is highly territorial. We have mapped the
location of every retail liquor store in Hissar, and we have been working with
executives of Castle Real Estate Company to determine the best possible location for
the store. Four target areas were identified: the newly developing Southside
residential complex, the Sun city Park area and the Model Town. Among these
target areas, Southside Towers has been identified as our most promising business
opportunity.
• Exclusivity within Southside Towers is a significant competitive edge. It
gives decent wine shop geographic and protected domain as the most convenient
source of fine wines and spirits for over 3,000 current residents and up to 14,000
additional future residents.
• Seasoned executive management professionals, sophisticated in business knowledge,
experienced in the wine and spirits trade.
• Sales staff with wine and spirit education credentials.

Marketing Strategy
Product pricing will be based on competitive parity guidelines. Prices will be consistent with
those of the retail stores in our area, with the exception of very high-volume operations who have
more powerful pricing leverage.
Pricing will be monitored continuously against neighborhood and other competitive sources
(market leaders) who we can readily research.
Sales Strategy
Management will focus on daily sales revenue goals.
Best value products will be identified to assist customers with smart selections.
Deliveries will be geared to the customer's convenience. The situation will be monitored to
insure that the company invests adequately in its own delivery operations.
Sales feedback will be elicited to stimulate ideas, approaches, relate success stories, instruct in
new techniques, share news, and implement improvements.
Major accounts will be solicited through networking, neighborhood solicitations, and
opportunistic encounters at any time by management.
Sales Forecast

• Sales projections for Decent wine shop are based on: actual sales of Season's Best Wine
& Spirits, A&A Wines, Avenue Wines, interviews with liquor store owners and
managers, observations of store sales and traffic at Friendship Wines, Pelican Place, and
various other retail stores in Hissar , government and industry trade statistics, and
 population demographics and projections envisioned in Southside Towers construction
plans.
• Regarding wine revenue potential, we are forecasting average sales of 15 bottles per
capita per year for residents of Southside Towers, and an average retail price of 300 per
750 ml bottle. Trade statistics show that, on a national basis, 10% of the population is
responsible for 90% of alcoholic beverage consumption. The "average" Southside
Towers customer, representing 10% of the Southside Towers population, therefore,
would be expected to purchase three bottles of wine per week from our store. With
Southside Towers growing from a base of 3,000 to 17,000 residents.
• The balance of our forecasted wine sales, representing some 20% of total wine sales, will
come from sources external to Southside Towers: catering services, corporate accounts,
deliveries to consumers outside Southside Towers, and visitors to the Southside
Towers complex of residences, stores, and park situated on the National Highway.
• Sales revenue of spirits are projected to be 10% of wine sales, based on interviews with
Boston store owners with a similar array to the product mix we have planned.
• About 40% of annual sales are expected to occur in the November-December holiday
period. This is in-line with the retail liquor store norm and confirmed by owner
interviews and trade statistics.

Sales Programs

• Sales staff will have a level of wine and spirits knowledge that will position Decent wine
shop to address customer needs better than our competition. The company will support
high potential sales staff with education tuition assistance, and we will recruit our sales
staff from students of wine education institutes.
• One of the managing partners is musically talented and will use his skill to create
programmed background music to enhance store ambience and stimulate sales. This
music will have the potential to be copyrighted and tested as a stand-alone marketable
product; similar to CD's sold by Starbucks and Pottery Barn. The store layout will be
planned with a commercial interior designer, to present an upscale, festive, cosmopolitan
and culturally sophisticated image.
• A proprietary website address has been registered, and a website will be built to enhance
customer service, supplier commerce, and direct sales. Decent wine shopwill take
advantage of this opportunity as much as possible within budgetary limits.
• Peripheral sales and marketing collaterals will be used to expand product lines and
customer awareness of our store: wine glasses, recipes (that match wine with food),
corkscrews, umbrellas, calendars.

Strategic Alliances

Decent wine shop will seek out opportunities to establish viable strategic alliances, such
as co-marketing with gourmet food operations, wine and spirits distributors, importers,
and producers. One such opportunity, and a natural fit, is an alliance with the upscale
 goumet food market that will occupy a neighboring retail storefront on Mainline Avenue,
within about 100 feet from our storefront. Packaging party catering and event food
services with a complement of fine wines and spirits from Decent wine shop will help
promote both businesses and provide an extra measure of service to our neighborhood
customers. Coordinating gift baskets with wine orders in a single delivery package
presents another compelling co-marketing opportunity. Information specific to pairing
wines with food can be used to stimulate sales as well.

OPERATIONAL PLAN:-

Company Locations and Facilities

Decent Wine Shop will be located in the newly developing in Hissar . The site is one of the
densest and wealthiest markets in the Haryana. When fully completed (in approximately seven
years), Our storefront will be prime retail space in the Hissar , facing Excelsior Place, a main
artery for vehicles and city buses coming and going from the complex.
Key suppliers:-

1- Imperial spirits ltd.

2- M.R. Exports and Imports

3- Marma Goa Inc.

Layout
Credit policy:-

Yes we have a credit policy with all three supplies of Wines. We payment them for the first
delivery on the second delivery means there is relief for us of one delivery. And to customers we
are also providing the credit policy for their payments, customers can pay us the amount of
shopping in the three easy installments after every month.

We can provide this facility to customers for to make with them a customer relation management
and for to retain them for longer time.

This strategy also help us as a word-of-mouth publicity because if a customer firstly comes to us
and fell the quality of our products we are proving he/she will surely tell this thing to others and
promote our business.

Store management:-
Retail store managers should have organizational skills which includes the ability of paying
attention to detail as well as following-up matters. The job also involves the capability of
managing multiple priorities along with management skills like communication, recruiting,
training, and coaching. According to these requirements we place 2 members who will be
responsible for store management with store manager.

Some tips for successful store management:-

The customer is always right: Yes, that age-old saying holds true even today. The customer is
the most important facet of any business. Hence, as a retail store manager you need to ensure that
the whole team comprehends that, and behaves as if they do.

Make the customer feel special: Everybody likes feeling special. So, when you are with a
customer, give him or her your exclusive attention, listening closely to whatever they may be
saying to you. During that time don’t let anything else interrupt you.

Please the customer: Although this is touted often, it is seldom practiced. As a retail store
manager, see to it that the sales staff does that extra bit to make the customer feel pleased,
especially as a measure of calming their displeasure about something. For instance, some special
store giveaways can be packed with their purchases.

Promise less and deliver more: You have heard of the old saying ‘Don’t promise what you
cannot deliver.’ Well, by giving more than whatever you may have promised, you can build a
strong customer rapport, both inside as well as outside the retail store.

Appearances do matter: Although you may dismiss it as a superficial aspect of a superficial

consumerist society, however, there is no escaping the fact, that the first impressions of the store,
including the staff – how they are dressed and how they behave – do matter. People do care
about the ambience of where they shop.

Merchandising management:-

Merchandising management is same as part of store management for to merchandise” Decent

Wine Shop” as I tell u before we place two skilled person who are responsible for to
merchandise the store in a better way so that…

Display merchandise attractively: A vital part of retail store management is seeing to it that the
merchandise is displayed properly. If the items are not displayed or seen properly, they won’t be
sold in the numbers that they ought to be. Merchandise should look crisp and new at all times. If
the items are shop-worn, they should be put in the bargain section. Items that are usually bought
on impulse should be placed on display close to the cash out area. Also, appropriate sections
should be made for merchandise, and the items should be placed in the correct sections. Items
that are similar in nature should be placed in the same area.

Items should be shown to advantage: Apart from displaying merchandise attractively, as a

retail store manager, you should also make sure that the items are placed in such a way that they
draw the customer’s attention. Hiding or stacking merchandise will not attract the attention of the
customer. When thinking about how to display items, try to imagine what the customers will
view with the display. Placing merchandise at eye level, or a little lower than that, is the best way
to display specials. Placards and signs are also another method of grabbing the eye of the
customer.

Get rid of unsold merchandise: The bottom 10 to 20 percent of the product lines should be
gotten rid of every year to be replaced by new products. The product lines that are not selling
well should be marked down to half their price in order to sell them off fast.

FINANCIAL PLAN
Start-up
Amount Amount

Requirements 15,00,000

Start-up Expenses 3,00,000

Legal 1,00,000
Stationery etc. 15,000
Marketing 1,00,000
Computer Systems 4,00,00
Security 15,000
Store Layout 1,00,000
Pre-opening Staff and Training 50,000

Total Start-up Expenses

22,20,000

Start-up Assets
Cash Required 4,00,000
Start-up Inventory 5,00,000
Long-term Assets 6,00,000
Total Assets 15,00,000

Total Requirements 37,20,000

Projected Trading and Profit and Loss a/c

Particular Amount

Sales 20,00000
Direct Cost of Sales 500000

Total Cost of Sales 2500000

Expenses

Payroll 500000

Depreciation 250000

POS computer software lease 60,000

Rent 400000

Insurance 25000

Vehicle Delivery Expenses 60,000

Advertising/Marketing 150,000

Total Operating Expenses 1445000

Profit Before Interest and

1055000
Taxes
Interest Expense 400000

Taxes 100000

Net Profit 500000

Projected Balance Sheet

Assets

Current Assets

Cash 100000

Inventory 1000000

Total Current Assets 1100000

Long-term Assets

Long-term Assets 180,0000

Accumulated Depreciation 1500000

Total Long-term Assets 3300000

Total Assets 44,00000

Liabilities

Current Liabilities

Bills Payable 700000

Total Current Liabilities 700000

Long-term Liabilities 4000000

Total Liabilities 47000000

Total Capital 1000000

Total Liabilities and Capital 5700000

Projected Cash Flow

Cash Received

Cash from Operations

Cash Sales 2000000

Expenditures

Expenditures from Operations

Cash Spending 800000

Bill Payments 700000

Total Spent on Operations 1500000

Long-term Liabilities Principal

400000
Repayment

Cash Balance 100000

Break Even Point

Total sales =Rs. 2000000 p.a

Contribution = Sales- Variable Cost

20,00,000-11,0000 =900000
BEP = Total fixed cost/contribution
= 600000/900000
= 6.6 month (appx.)
Appendices:
Idea taken from the BusinessPlan.com
www.indianwine.com
www.thewinesocietyofindia.com