Professional Documents
Culture Documents
OF
INDUSTRIAL PSYCOLOGY
Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage
the emotions of one's self, and of others.
in Working with Emotional Intelligence, Goleman applies the emotional intelligence concept
to the workplace setting. In this analysis, he argues that the emotionally intelligent worker is
skilled in two key areas he presents in his emotional competence framework. These are
"personal competence" - how we manage ourselves, and "social competence” - how we
manage relationships. Each broad area consists of number specific competencies, as outlined
in the table below. Examples and the complete model (including sub-competencies) are
available in Goleman's book or at the web-site for the Emotional Intelligence Research
Consortium, founded by Goleman.
This is the essential premise of EQ: to be successful requires the effective awareness, control
and management of one's own emotions, and those of other people. EQ embraces two aspects
of intelligence:
In the current corporate scenario the emotional intelligence play major role so this is
necessary for all the organization to improve the employee emotional intelligence so that the
performance of the employee increase.
Because if the employee cannot handle his emotion than how he or she is able to handle other
problem and this increase conflict in the organization and due to conflict the performance of
the employee where decrease.
Any manager, supervisor, team leader, interested in enhancing their level of self-
awareness of how they handle themselves and interact with others.
All individuals who want to be able to motivate, inspire, and understand their team
members.
All individuals who want to be able to successfully control and manage their
emotions.
In today's world, to be an effective and inspirational leader you need to understand the
importance of Emotional Intelligence. Apart from a high degree of I.Q. (Intelligence
Quotient), managers need to understand how their emotions impact on their performance, and
how they need to manage and understand the emotions of others, in order to get maximum
performance levels.
Course Objectives
Introduction to EI
• What is EI?
• What constitutes the EI framework?
• What are EI competencies?
Self-Awareness
• What is emotion?
• Why are we emotional?
• How does “Emotional Hijacking” take place?
• How does the brain process emotions?
• How does the brain perceive the world?
Self-Management
Self-Motivation
Empathy
Social Awareness
Relationship Management
This is the one week on the job training program for the employees.
Identify the main EI competencies and know how each area can contribute to your
personality and interaction with others.
Recognise and understand your moods and emotions and their effect on others.
Manage and regulate your emotions to make sure they don’t disrupt your behaviour.
Control and guide your emotions so you can achieve more, boost yourself and vastly
increase your productivity.
Establish rapport with others and improve the effectiveness of your communication.
Understand others’ feelings when interacting with them and become a trusted person
in their network.
Lower levels of stress as a result of greater understanding of your emotions and those
of others.
Conclusion
I develop this training program after referring many articles on emotional intelligence and I
think that this training program will help the employees to control their emotion and it also
help to reduce the stress this make employee more productive and highly satisfied.
References
http://www.citehr.com/17724-new-trend-hr-emotional-intelligence-work.html
http://www.businessballs.com/eq.htm
http://www.spearhead-training.com/personal-development/understanding-
emotional-intelligence.php
http://www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm