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ASSIGNMENT-4

OF
INDUSTRIAL PSYCOLOGY

Topic: - Emotional intelligence

Submitted to: Submitted by:


Ms. Mridula mishra Sunil Pandey
RQ1808A17
10800620
BBA (HONS) - MBA
Introduction
Emotional intelligence

Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage
the emotions of one's self, and of others.

Emotional Intelligence at Work

in Working with Emotional Intelligence, Goleman applies the emotional intelligence concept
to the workplace setting. In this analysis, he argues that the emotionally intelligent worker is
skilled in two key areas he presents in his emotional competence framework. These are
"personal competence" - how we manage ourselves, and "social competence” - how we
manage relationships. Each broad area consists of number specific competencies, as outlined
in the table below. Examples and the complete model (including sub-competencies) are
available in Goleman's book or at the web-site for the Emotional Intelligence Research
Consortium, founded by Goleman.

Emotional intelligence - two aspects

This is the essential premise of EQ: to be successful requires the effective awareness, control
and management of one's own emotions, and those of other people. EQ embraces two aspects
of intelligence:

• Understanding yourself, your goals, intentions, responses, behaviour and all.


• Understanding others, and their feelings.

Emotional intelligence - the five domains

Goleman identified the five 'domains' of EQ as:

1. Knowing your emotions.


2. Managing your own emotions.
3. Motivating yourself.
4. Recognising and understanding other people's emotions.
5. Managing relationships, ie., managing the emotions of others.
Training program for emotional intelligence

In the current corporate scenario the emotional intelligence play major role so this is
necessary for all the organization to improve the employee emotional intelligence so that the
performance of the employee increase.

Because if the employee cannot handle his emotion than how he or she is able to handle other
problem and this increase conflict in the organization and due to conflict the performance of
the employee where decrease.

So I develop a training program for managing the emotional intelligence.

Who Should Attend?

 Any manager, supervisor, team leader, interested in enhancing their level of self-
awareness of how they handle themselves and interact with others.

 All individuals who want to be able to motivate, inspire, and understand their team
members.

 All individuals who are in a position of leadership.

 All individuals who want to be able to successfully control and manage their
emotions.

About the Programme

In today's world, to be an effective and inspirational leader you need to understand the
importance of Emotional Intelligence. Apart from a high degree of I.Q. (Intelligence
Quotient), managers need to understand how their emotions impact on their performance, and
how they need to manage and understand the emotions of others, in order to get maximum
performance levels.
Course Objectives

Introduction to EI

• What is EI?
• What constitutes the EI framework?
• What are EI competencies?

Self-Awareness

• What is emotion?
• Why are we emotional?
• How does “Emotional Hijacking” take place?
• How does the brain process emotions?
• How does the brain perceive the world?

Self-Management

• How to take advantage of the power of optimism?


• How to manage your anger effectively?
• How to control your worry?

Self-Motivation

• How to motivate yourself?


• How to avoid apathy?
• How to be creative?

Empathy

• How to have empathic communication with others?


• What is the physiology of empathic communication?

Social Awareness

• How to have effective group interactions?


• How to listen positively?
• What are the “Negative Listening Types”?
• How to raise your social awareness through listening?

Relationship Management

• What are the “Six Human Needs”?


• How to recognise others’ needs and desires?
• How to categorise people based on their needs to make useful conclusions on follow
up actions?
Time table for the training program

This is the one week on the job training program for the employees.

Program name Venue Date Time


Inside the organization 18/04/2011 11am-12pm
Introduction to EI
(Monday)

Inside the organization 19/04/2011 11am-12pm


Self-Awareness
(Tuesday)

Inside the organization 20/04/2011 11am-12pm


Self-Management
(Wednesday)

Inside the organization 21/04/2011 11am-12pm


Self-Motivation
(Thursday)

Inside the organization 22/04/2011 11am-12pm


Empathy
(Friday)

Inside the organization 23/04/2011 11am-12pm


Social Awareness
(Saturday)

Inside the organization 25/04/2011 11am-12pm


Relationship
Management (Monday)
By the end of this course the employee will be able to:

 Identify the main EI competencies and know how each area can contribute to your
personality and interaction with others.

 Recognise and understand your moods and emotions and their effect on others.

 Manage and regulate your emotions to make sure they don’t disrupt your behaviour.

 Control and guide your emotions so you can achieve more, boost yourself and vastly
increase your productivity.

 Establish rapport with others and improve the effectiveness of your communication.

 Understand others’ feelings when interacting with them and become a trusted person
in their network.

 Understand others needs systematically and respond accordingly to get maximum


results in your interactions with them.

 Improved relationships in your personal and professional life, through higher


Emotional Intelligence.

 Lower levels of stress as a result of greater understanding of your emotions and those
of others.
Conclusion

I develop this training program after referring many articles on emotional intelligence and I
think that this training program will help the employees to control their emotion and it also
help to reduce the stress this make employee more productive and highly satisfied.

References
http://www.citehr.com/17724-new-trend-hr-emotional-intelligence-work.html

http://www.businessballs.com/eq.htm

http://www.spearhead-training.com/personal-development/understanding-
emotional-intelligence.php

http://www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm

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