Equipment Top customer Medium customer

20 feet dry van 12 0

40 feet dry van 10 0
20 feet high cube 0 14
40 feet high cube 0 14
reefer boxes 0 0
others 0 0
To resize chart data range, drag lower right corner of range.

Services NO of Respondent
Pacific International Line 10
Regional Container Line 8
Samudera 2
XPRESS Container Line 28
Bengal Tiger Line 22

Priority No of Respondent
OEL 27
ST.JOHNS 15
BTL 10
XCL 13
FAR SHIPPING 5

Association No of Respondent
Only 1 month 8
0-3 Month 12
3-6 Month 13
6-12 Month 15
1 Year and Above 22

Type No of Respondents
Top Customer 22
Medium Customer 28
Small Customers 20

Small Customers Medium Customer

<5.0 tons 20 0
In between 5.0 to 10.0 tons 0 12
In between 10.0 to 15.0 tons 0 16
In between 15.0 to 20.0 tons 0 0
>20.0 tons 0 0

Small Customer Medium Customer

<200 TEUs 20 0
Between 200 to 300 TEUs 0 18
Between 300 to 400 TEUs 0 10
Between 400 to 500 TEUs 0 0
>500 TEUs 0 0

Small Customer Medium Customer

70 $US 11 0
70 - 100 $US 9 0
100 - 130 $US 0 28
130 - 160 $US 0 0
Above 160 $US 0 0

Small Customer Medium Customer

20 $US 15 0
20 - 40 $US 5 0
40 - 60 $US 0 28
60 - 80 $US 0 0
80 US$ and above 0 0

No Of Respondents
Phone 18
E-Mail 42
Letter 4
Fax 3
Help Desk 3

No Of Respondents
Phone 18
E-Mail 42
Letter 4
Fax 3
Help Desk 3

No Of Respondents
Reliability 26
faster Service 6
Price 10
responsiveness 8
Good customer service through ph 20

No Of Respondents
Satisfied 35
Very satisfied 15
Dissatisfied 8
Very Dissatisfied 8
None 4

No Of Respondents
Once in a month 22
Twice in a month 28
Don’t need 20

No Of Respondents
Increase 28
Decrease 4
Remain Same 10
Partially increase 20
Don’t know 8

No Of Respondents
End to end services 15
way-port service 12
Pendulum service 10
Round the world service 25
Butterfly service 8

No Of Respondents
Upper gulf 32
Port klang 16
Penang 10
Laem chabang 10
Others 2

Top Customer Medium Customer

OEL 22 0
ST.JOHNS 0 16
FAR SHIPPING 0 12
BENGAL TIGER LINE 0 0
GFL 0 0

OEL ST.JOHNS
Slot rate 15 13
Transit time 10 10
Customer service 10 9
Slot availability 30 28
Port served 5 10

No Of Respondents
Good 38
Excellent 12
Fair 7
Average 11
poor 2

No Of Respondents
OEL 30
ST.JOHNS 15
XPRESS CONTAINER LINE 15
FAR SHIPPING 5
BENGAL TIGER LINE 5
 Small customer
0
0
0
0
20
0
ht corner of range.

Top Customer
0
0
0
10
12

Top Customer
0
 0
0
17
5

Top Customer
0
0
0
13
9

Top Customer
0
0
0
14
8
Small Customer
0
0
0
10
10

XPRESS CONTAINER LINE FAR SHIPPING BENGAL TIGER LINE

10 13 14
13 14 12
10 8 9
26 28 26
11 7 9