THE SAVOY

Strand 
London, 
United Kingdom 
WC2R 0EU

TOLL FREE: 
 International Numbers

TEL +44 (0)20 7836 4343

FAX +44 (0)20 7240 6040
E-MAIL savoy@fairmont.com

GUEST SERVICES

Embodying The Savoy ethos of ‘perfect service, naturally’, The Savoy redefines luxury for the 21st century. 
Having undergone the most ambitious restoration in British history, from the Savoy butlers to the hotel
concierges, from housekeeping to the bartenders, every member of The Savoy’s team is on hand to ensure each
stay becomes a treasured memory.
RESTAURANTS & BARS

The familiar restaurants and bars that helped The Savoy make its name have been given a splendid new
life.  The Thames Foyer is once again the beating heart of the hotel and a light, airy yet intimate place
for informal, all-day dining or to indulge in the famous, traditional afternoon tea.  Savoy Tea, a new
addition to the hotel, offers guests the opportunity to purchase the hotel’s own teas and tea accessories
as well as watching the expert pastry chefs at work.  The reinvigorated River Restaurant serves a
modern French menu in an elegant art deco setting with views over the sparkling River Thames. 
The Savoy Grill, a favourite of figures such as Sir Winston Churchill, has reopened under the
management of Gordon Ramsay with a menu featuring classic Grill dishes.  Another Savoy
institution, American Bar, continues to serve classic American cocktails while the new Beaufort Bar,
built on the hotel’s original cabaret stage, offers one of the widest choices of champagnes-by-the-glass. 
For classic British cooking, Simpson’s in the Strand is located just a few steps from the hotel.
Please click here to view our new video about the bars & restaurants at The Savoy.
 
 Created using fresh and nutritionally balanced ingredients, Fairmont Lifestyle Cuisine dishes
contribute to optimal health and wellness. Additionally, we are pleased to offer you Lifestyle Cuisine Plus,
nutritious meals catering to guests with specific diet-dependent conditions such as diabetes, heart
disease and gluten-free, as well as unique dietary preferences including, macrobiotic, raw and vegan
diets.  Please request a special menu featuring our new Lifestyle Cuisine Plus selections when dining at
a Fairmont hotel.

 Overview
 River Restaurant
 Savoy Grill
 Simpson's In The Strand
 American Bar
 Beaufort Bar
 Thames Foyer
 Savoy Tea
 Room Service
  General Services
 Business Services
 Health & Wellness
 Weddings
 Environment
 SHOP at The Savoy
 Boodles
 Savoy Butler Service
 Contact Us
 Feedback
 Make A Reservation

GUEST SERVICES
Information and General Services
 Babysitting
 Bell Staff
 Check-In / Check-Out
 Concierge
 Florist
 Housekeeping
 Laundry Services
 Lifts
 Parking
 Pet Policy
 Safe Deposit Boxes
 Wheelchair Accessibility
Babysitting
The Savoy uses the services of Hopes and Dreams Nanny and babysitting Agency, a well
renowned babysitting company in London. 
Please contact the Housekeeping department for assistance.

Bell Staff
Bellmen are located in the Front Hall of the hotel. They will be happy to assist you with porterage
and storage needs.

Check-In / Check-Out
Check-in time is from 2:00 p.m. 
Check-out time is at 12:00 noon.

Concierge
The Concierge desk is located in the Front Hall of the hotel and is open from 7:00am to 11pm
daily. They can assist with babysitting, restaurant reservations, city and tour information, theatre
tickets, return flight confirmation, airports transfers (including hybrid vehicles), sports and
entertainment tickets as well as other requests you may have. Assistance is also available 24
hours/day at the Front Desk.

Florist
The Savoy’s Creative Floral Design Manager, Belinda Bowles, and her team are on hand to
assist with any floral requests.  From exquisite bouquets to stunning displays for large-scale
events, The Savoy florists can create imaginative, beautiful floral arrangements

Housekeeping
Housekeeping staff is pleased to offer twice-daily maid service to ensure the best possible
comfort to all our guests.

Laundry Services
The hotel offers same-day dry-cleaning and laundry services. Shoeshine service and 24 hour
pressing services are also available.

Lifts
Two lifts are located in the Front Hall of the hotel in addition to one in each of the West and East
wings.  There is a separate lift for access to the Thames Foyer, Beaufort Bar and River
Restaurant.

Parking
The Savoy offers valet parking including in-and-out privileges. Alternative garages are also
available in the surrounding area.
Parking charges available on request (50% discount for hybrid vehicles).

Pet Policy
Cats and dogs less than 20lbs are permitted to stay in the hotel and there is a charge of £25 per
day per pet.  Guide dogs are always welcome and are exempt from the charge.

Safe Deposit Boxes

Safety deposit boxes are available at the Front Desk at no extra charge in addition to a personal
safe located in each guestroom.

Wheelchair Accessibility
There are 6 rooms at the hotel, which are specially adapted for guests with disabilities. Most
public areas of the hotel offer easy wheelchair access.

GUEST SERVICES
The Business Centre, which is available 24 hours a day, is located on the second floor of The
Savoy and can be accessed with your guest room key.
The business centre has 3 PC computer stations, which have the following capabilities:

 High Speed Internet access

 Black & white and colour printing
 CD burning
 DVD playing
 Standard Microsoft applications
Guests can also connect their laptop to print, scan and copy as well as for high speed internet
access.

HEALTH & WELLNESS

The beautifully designed Fitness Gallery at The Savoy is situated on the 3rd floor above
the historic Savoy Theatre. Directly beneath the central atrium, daylight filters down onto
the swimming pool. Restore health and vitality in the gym and try the wide range of
relaxing treatments and therapies on offer.
Hours of Operations:
Monday to Friday: 6.30 a.m. to 9.00 p.m.
Saturday and Sunday: 8.00 a.m. to 8.00 p.m.

* Hours will vary during holidays

  Please contact the Health Club directly for more information
Facilities at the fully equipped Health Club include:
 Electronic cardiovascular equipment with individual flat screen TV monitors
 Free weights and variable resistance machines
 Men’s & women’s changing rooms with showers, lockers, men's and women's steam
rooms and saunas as well as lounge areas
 Personal training programmes are available on request
 Swimming tuition is available on request

GUEST SERVICES

London Weddings
The Savoy has always been one of London’s grandest and most romantic
addresses for a wedding.  The hotel is the perfect location whether it is a small,
intimate ceremony or large scale reception. The Savoy’s team, including our
inhouse florist and exclusive entertainment specialist, Private Drama, are on
hand to advise and help plan every aspect of your special day down to the last
detail. All of the 3 Banqueting Rooms and 6 smaller Private Rooms hold wedding
licences and the hotel is fully equipped to cater for kosher celebrations. For
further information, please contact Carl Chapman, Director of Events at 020
7420 2380 or carl.chapman@fairmont.com
Click here for further information on our exclusive entertainment specialist,
Private Drama

ENVIRONMENTAL POLICY
ENERGY & WATER CONSERVATION
Substantial investment in sustainable solutions and a carbon reduction
strategy implemented by The Savoy’s energy consultant, Evolve Energy,
will see the hotel’s carbon emissions permanently reduced in the long
term by 3,000 tonnes of CO2 per year and our energy consumption
reduced by at least 40%.
These solutions include the replacement of heating and cooling systems
with high efficiency ones and the installation of intelligent energy building
controls.  We have installed a combined heat and power plant reducing
the hotel reliance on the energy grid by approximately 50%.  In addition,
heat from all kitchen appliances is reclaimed and used to preheat the
domestic hot water.  The automated energy management system
includes smart metering and 24 hour energy consumption monitoring. 
Smart guestroom thermostats in all rooms and suites are designed to
control lighting and room temperature and use natural ventilation to
regulate the temperature inside the room. 
Wherever possible we have introduced low energy lighting and low flow
water systems, whilst at the same time actively promoting responsible
practices throughout the hotel to preserve our natural resources. 
www.evolveenergy.com

WASTE MANAGEMENT 
Through a comprehensive programme of recycling, reusing and
reducing our colleagues have impacted our carbon reduction targets by
diverting hundreds of tonnes of waste from landfill year on year.  Apart
from the main items of paper, glass, plastics and batteries, we have
introduced in-house schemes for recycling the more unusual items like
candles, spectacles and stamps.  Even old computer and kitchen
equipment is donated to local community schemes and overseas
charities.
The Savoy continues to seek innovative solutions to help reduce excess
packaging waste and has joined with UKOS plc, our office stationery
supplier, in their launch of the Box4Life Project, a sustainable reusable
packaging option.http://www.ukosplc.com/news/2010/05/28/ukos-
box4life-project/
Using the latest technologies our waste contractor, Brewsters, ensures
that almost all of our waste is recycled on our behalf.  They also provide
data that helps us monitor our carbon footprint. 
www.brewsterswaste.co.uk

FOODWASTE TO RENEWABLE ENERGY

The Savoy recycles all of its food waste into renewable energy – a
sustainable solution which is an integral part of our carbon reduction
strategy.  Teaming up with the UK’s largest food waste contractor, PDM
Group, we ensure all our organic waste is reused in a positive way and
not sent to landfill.  It is estimated the equivalent energy generated
provides sufficient power to light 20% of our guest rooms. 
The Savoy also operates PDM’s oil management system, Oilsense; a
solution that significantly reduces health and safety risks, improves
operational efficiency and ensures that our used kitchen oil is recycled
into biodiesel. 
www.pdm-group.co.uk
PURCHASING POLICY
We actively continue to source products and services from companies
that endorse similar responsible purchasing practices, standards and
values.

SUSTAINABLE MENU OPTIONS

Sustainable menu options using produce that supports our local
growers, providing seasonal and organic options for our guests.  As a
member of the Sustainable Restaurant Association,  which launched in
March 2010, The Savoy is taking an active role in highlighting the
benefits of implementing a high standard of social and environmental
sustainable food practices.  www.thesra.org.

LEADERSHIP THROUGH INNOVATIVE PROGRAMMES

The Savoy offers Fairmont’s Eco-Meet and Conferencing Option giving
planners the opportunity to minimise their ecological footprint of
meetings and events through the reduction of waste and conservation of
valuable resources. The programme can be tailored to the individual
needs of the client in order to meet their environmental goals while
choosing how "green" they want to go.
For further information on Fairmont’s environmental policy, please click
here. 

GUEST SERVICES

Boodles
www.boodles.com
British Fine Jeweller Boodles has a stunning boutique located in the Front Hall of The
Savoy. Boodles is a rare commodity in the world of today, a family owned, British
company established over 200 years ago and still producing forward thinking and
successful designs in-house, enjoyed by all ages.
A stunning emerald and tsavorite necklace, with matching earrings, has been created by
Boodles Head of Design - Rebecca Hawkins to celebrate the opening.  The cushion cut
emeralds are of the finest quality from Columbia's El Chivor mine and caused quite a stir
when the doors opened on 10.10.10. They reflect the green of The Savoy sign above the
world-famous entrance and, in turn, create even more synergy between these two British
institutions. Renowned architect Eva Jiricna has once again been central in the design of
what is Boodles ninth store. The boutique showcases its jewels amongst glass and
polished steel to create the renowned cutting edge environment which Boodles is
famous for whilst remaining sympathetic to the history of the building.

GUEST SERVICES

Savoy Butler Service

The Savoy has long had an ethos of ‘personal service naturally’ and was the first
hotel to establish its own school to train hotel professionals.  We have
reintroduced the unique Savoy Academy which has trained a new generation of
butlers who combine the discretion of a traditional English butler with the
efficiency of a 21st century personal assistant.  Available to all guests staying in
suites, The Savoy Butlers will exceed expectations whether it to be arranging
dinner reservations, secretarial services, theatre tickets or a last minute request.
Butler services include . . .
 In-Suite check-in and orientation
 Welcome drink on arrival
 Packing service
 Complimentary pressing of 2 items
 Personalised wake-up call with tea & coffee
 Serving in-suite dining
 Expense Compiling
 Secretarial & Technological Services
 Personal Shopper
 Dressing Service
 Travel Consultant including arranging appointments & itineraries
 Facilitate and manage in-suite receptions or dinner parties
 Airport transfer, printing boarding passes and on-line check-in
 In-Suite check-out 

The Dorchester

Park Lane

London 

W1K 1QA

England

Telephone: +44 20 7629 8888

Reservations: +44 20 7319 7139
Fax  +44 20 7629 8080
E-mail: info@thedorchester.com 
E-mail: reservations.uk@thedorchestercollection.com

For toll-free numbers,

ABOUT THE DORCHESTER

CONCIERGE
TRANSPORTATION & DIRECTIONS
FLORIST
THEATRE DESK
CORPORATE RESPONSIBILITY
CONTACT US
COWORTH PARK
45 PARK LANE

Hotel Services

The Dorchester maintains the best of traditional values while continually

introducing new service standards and the latest technology as befits the modern
world. Guests have the assurance of friendly and highly professional staff
combined with the advantage of all the latest business and entertainment
systems, in rooms and throughout the hotel.

About The Dorchester

The Dorchester is one of the most desirable places in the world to stay. A luxury
Mayfair hotel of great repute, it embodies the highest of traditional values, with
spacious rooms and suites of great charm, glorious dining and entertaining, and a
spa of exquisite indulgence. For over half a century the hotel has remained a
pinnacle of luxury and ease.

Superbly located in the heart of London's Mayfair on Park Lane, between Marble
Arch and Hyde Park Corner, The Dorchester is close to exclusive London shopping
in Bond Street and Knightsbridge and is within easy access of many London
attractions including Buckingham Palace, West End theatres, the Royal Albert Hall
and the National Gallery.

History of The Dorchester

Historical Highlights at The Dorchester

The reputation of The Dorchester, among the great hotels of the world, is unique
in having established itself within a few months after the hotel's opening in 1931.

Ever since, The Dorchester's combination of elegant luxury, sumptuous decor and
unrivalled standards of personal service has made it more than a constant venue
for the famous and influential - for many it has become a regular 'home from
home'.

Royalty and political leaders, both British and foreign, have been frequent visitors.
Princess Elizabeth, the present Queen, attended a dinner party at The Dorchester
the day before her engagement was announced on 10th July 1947, and it was
here that Prince Philip celebrated his stag night on the eve of his wedding. He has
subsequently been a regular guest of honour and renowned after-dinner speaker
at events and charity functions held in the hotel, and on 26th October 1990,
unveiled a plaque commemorating the reopening of The Dorchester after a two-
year closure for refurbishment.

During the Second World War, several members of the government as well as
service chiefs moved into The Dorchester on a semi-permanent basis. General
Eisenhower, then occupied with the planning of the Normandy invasion, set up
headquarters in the hotel in 1944.

Early on, The Dorchester became a haven for figures from literary and artistic
circles. In addition to the famous Foyles Literary Luncheons, beginning in the
1930s, the hotel has also welcomed writers and artists such as novelist Somerset
Maugham (a frequent guest up to his death), the poet Cecil Day Lewis and the
painter Sir Alfred Munnings. In more recent years, Jack Higgins and Jackie Collins
have been frequent guests.

The list of visitors to The Dorchester from the entertainment world is of prodigious
length. To name but a few: Danny Kaye, who originally appeared in cabaret at the
hotel for £50.00 a week in the 1930s, became a lifelong regular guest... Elizabeth
Taylor, always occupying a suite, came with a succession of husbands... Sir Ralph
Richardson, who tended to arrive by motorcycle, bringing his crash helmet into
lunch... Alfred Hitchcock, who viewed The Dorchester as ideal for a murder given
the scope for burying bodies in Hyde Park across Park Lane.

In the last decade, prominent guests have included Dr Mandela, Woody Allen,
Barbra Streisand, Diana Ross, Glenn Close, Karl Lagerfeld, Arnold
Schwarzenegger, Sharon Stone and many, many more. Glamorous patronage of
The Dorchester is only part of the legend...

The hotel has also been celebrated for:

The exceptional quality of its cuisines. The Grill Room specialises in the best
of British cooking, whilst China Tang at The Dorchester, offering Cantonese
cuisine, is the most sought after Chinese restaurant in town. 
Leading chefs have been responsible for The Dorchester's culinary renown. The
current Executive Chef is German Henry Brosi. His predecessors include the
internationally famed Anton Mosimann, fellow Swiss chef Willi Elsener, Eugene
Kaufeler and Jean Baptiste Virlogeux. One of the great chefs of his day,
Virlogeux's inventiveness was severely tested during the Second World War both
by food rationing and the government-imposed maximum price restriction of five
shillings for a three-course meal.

Outstanding decor and design. Some of the key glories of The Dorchester were
only added in the 1950s by the theatrical designer Oliver Messel. The luxury
apartments on the 7th and 8th floors were his creation, and his name lives on in
the world-renowned, architecturally 'listed' Oliver Messel Suite. The London Plane
tree in the front garden was named one of the 'Great Trees of London' by The
London Tree Forum and The Countryside Commission in 1997. It was deemed to
be 'a memorable sight in London's Park Lane and a tree to give directions by'. In
the year 2000, the BBC dedicated an entire programme to the tree, as part of its
series Meetings with Remarkable Trees.

Nor are more basic comforts forgotten: 

Afternoon tea to live piano music in the glittering setting of The Promenade has
long been an institution among Londoners. In fact, The Dorchester was named
London's top 'Afternoon Tea Venue' by the Tea Council of Great Britain in August
2000 and 2003.

From the beginning, soundproofing at The Dorchester was of exceptional quality.

Bedroom floors and ceilings were lined with compressed seaweed and outside
walls with cork. The most recent refurbishment programme has reduced external
noise levels still further, particularly through the introduction of double glazing
throughout and triple glazing on the Park Lane side.

The Dorchester Bar is one of London's leading meeting points. When the bar was
rebuilt in 1938, Harry Craddock, one of the most famous barmen at the time,
produced three of the most popular cocktails of the day - the Martini, Manhattan
and White Lady - and sealed them in phials, which were set into the wall of the
bar 'for posterity'. When the bar was reconstructed in 1979, the cocktails, scroll
and recipes were found to be in excellent condition. The almost three to one ratio
of staff to guest bedrooms has few parallels among the world's great hotels, and is
backed by superb training. The resultant quality of personal service is one of the
features of The Dorchester most frequently commended by its guests. 
Writing in The Dorchester's Renaissance magazine, television personality Alan
Whicker mentioned 'the warmth and welcome of The Dorchester and its
incomparable staff'; according to actor Charlton Heston, 'The butchers and bakers,
the clerks and porters, the maids and flower ladies, the bellmen ARE the Hotel';
Clarissa Mason, widow of the actor James Mason, viewed the uniqueness of the
hotel as 'its "Family", in other words, its staff'. 

Concierge

The Dorchester's Concierges pride themselves on knowing London inside out. For
restaurant reservations or ideas on what to do and where to go, our Concierges
know best and are always on hand to help.

Enquiries

If you have any further enquiries, please either call +44 20 7629 8888 or enter
your details in the following form: E-mail Us

Location

Heathrow Airport

 45 minutes by car
 50 minutes by the Piccadilly underground line
 15 minutes by Express Link from Paddington Station (Paddington Station is
10 minutes by car)

Gatwick Airport

 30 minutes by Gatwick Express from Victoria Station 

(Victoria Station is 5 minutes by car)

St. Pancras Eurostar Terminal

 10 minutes by car

The City

 20 minutes by car .

Nearest London Underground Stations

  Marble Arch
 Hyde Park Corner
 Green Park

GPS coordinates 

 51° 30′ 26″ N
 0° 9′ 9″ W 

Florist

Whether it's a simple vase of white lilies or a floral display to fill a ballroom, The
Dorchester's team of florists can create arrangements to suit all occasions.
Flowers can be ordered by both guests and also non-residents with a small
number of exquisite arrangements available at Shop at The Dorchester, located in
The Promenade.

To purchase or for more information, please contact Florist at The Dorchester on

+44 (0) 20 7629 8888 or e-mail us.

Theatre Desk

There are some amazing new shows on in London at the moment.  If you are a
theatre buff and would like some help with choices and bookings please contact
Joe MacBean, our theatre desk manager and his team who will be happy to help.
For more information about this season’s playlist and seating plans please visit
the Albemarle theatre website.

Joe stresses that it is best to make your bookings directly with him and well in
advance as many of the most popular shows sell out a good few months ahead.

For bookings, please contact:

Joe MacBean
Theatre Desk Manager at The Dorchester
Park Lane, London,W1K 1QA
Direct Tel: +44 20 7319 7460
E-mail: tdesk@thedorchester.com

Corporate Responsibility

At the Dorchester, we recognise the responsibility we have provide the best

service we can in a way that embodies responsible behaviour. Demonstrating
responsibility to our guests, our staff, the wider community, and towards the
natural environment is an integral part of service excellence.
To lead our efforts, our dedicated Corporate Responsibility team is championing
action in our workplace, our marketplace, in the community and on the natural
environment.

The team draws on staff from across the hotel, exploring ideas for innovation and
reporting on progress through a member of the hotel’s executive management
team. Like all hotels in the Collection, we are developing our systems and
processes for managing these issues and sharing information on our performance
on a regular basis.

We have already taken a wide range of initiatives. To reduce energy use, we have
installed low-energy light bulbs and installed new refrigeration systems which use
about one-third the power of previous equipment. To save water, we have
installed sensor and push button taps. Our efforts to measure and manage our
carbon emissions were recognized with a Silver Award as part of the Mayor of
London’s ‘Green 500 initiative’, which seeks to reduce carbon emissions among
leading London organisations.  We are tackling other aspects of our operations
where we can reduce waste and ensure we use resources as efficiently as
possible.

We recognize the valuable role we can play to support the wider community –
offering our time, the skills and expertise of our staff, and providing our facilities
for charitable functions. We have worked this year to target our efforts in order to
achieve maximum benefit. While continuing to support a number of charities, our
staff in 2009 elected to focus fund-raising efforts in support of Cancer Research
UK.  Fund-raising and other events are continuing throughout the year.

The Dorchester was awarded 'Considerate Green Team of the Year 2009/2010' by
the
Considerate Hoteliers Association (CHA)

Coworth Park

Coworth Park is a sister hotel to The Dorchester in London, set in 240 acres of
picturesque parkland on the borders of Windsor Great Park, Coworth Park blends
the warmth and comfort of a traditional country house hotel with an eccentric
spirit that is undeniably English and irrefutably modern.

To visit the hotel's website please click here.