INTRODUCTION

HCL Technologies is a leading global IT services company, working with clients in the areas that
impact and redefine the core of their businesses. Since its inception into the global landscape after
its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and
value creation, and offers integrated portfolio of services including software-led IT solutions,
remote infrastructure management, engineering and R&D services and BPO. HCL leverages its
extensive global offshore infrastructure and network of offices in 26 countries to provide holistic,
multi-service delivery in key industry verticals including Financial Services, Manufacturing,
Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of
‘Employees First, Customer Second’ which empowers our 73,420 transformers to create a real
value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues
of US$ 3.3 billion (Rs. 15,160 crores), as on 31 March 2011 (on LTM basis).

HCL is a $5.7 billion leading global technology and IT enterprise comprising two companies listed
in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's
original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational
enterprise today. Its range of offerings includes product engineering, custom & package
applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution
of information and communications technology (ICT) products across a wide range of focused
industry verticals. The HCL team consists of over 79,000 professionals of diverse nationalities,
who operate from 31 countries including over 500 points of presence in India. HCL has
partnerships with several leading Global 1000 firms, including leading IT and technology firms
HCL Technologies

While HCL Enterprise has a 30-year history, HCL Technologies is a relatively young company
formed, 15 years ago, in 1998. During this period, HCL has built unique strengths in IT
applications (custom applications for industry solutions and package implementation), IT
infrastructure management and business process outsourcing, while maintaining and extending
its leadership in product engineering. HCL has also built domain depth through a micro-
verticalization strategy in industries such as Financial Services, Hi-tech and Manufacturing,
Retail, Media and Entertainment, Life Sciences, and Telecom.

HCL has created the ability to distribute value across the customer's IT landscape through its
well-distributed services portfolio, significant domain strengths, and locally relevant geographic
distribution. HCL has the widest service portfolio among Indian IT service providers, with each of
its services having attained critical mass.

Our five mature lines of business are R&D and Engineering, Custom Applications, Enterprise
Applications, IT Infrastructure Management, and BPO Services. In addition, HCL has recently
launched its Enterprise Transformation Service offerings comprising of Business, Technology,
Application and Data Transformation – the four broad needs of any enterprise. Our ability to
synergistically integrate these service lines across the entire IT landscape creates new zones for
value creation. Additionally, HCL has created unique service leadership in each of these areas
through best-of-breed unique propositions. HCL’s leadership in these service areas has been
recognized by several leading independent analysts.

In 2005, HCL started questioning the linearity of scale-driven business models adopted by service
providers (largely in the IT application business). The questioning led us to the belief that the
market was rapidly approaching a point of inflection, that is a point where the volume and value
proportionality would change, opening up new opportunities for service providers who aspire to
focus on value. With this realization, HCL embarked on a transformational journey that focuses
on value centricity in customer relationships and on leveraging new market opportunities, while
creating a unique employee experience. Hence HCL entered a new phase of evolution –
transforming it from a volume-driven service provider to value-centric enterprise that turns
technology into competitive advantage for all its customers across the globe. Today HCL’s new
way of doing business is being recognized by Harvard, IDC, Fortune, Forbes, Economist, Business
Week and the likes
Recognitions

HCL Technologies Recognised as one of Britain’s Top Employers for

the Fourth Consecutive Year

HCL Technologies Ltd. (HCL), a leading global IT services provider, has been named as one of Britain's Top
Employers 2010 by the Corporate Research Foundation (CRF) Institute, the independent business research
organisation, for the fourth consecutive year.

Recognised alongside other top British employers, including industry peers like IBM and customers such as
the Co-Operative Group, HCL achieved consistently high employee feedback scores in CRF's HR Best
Practices Survey, which is designed to give deep insights into a company's performance across 11 key areas of
HR practice.

Golden Peacock Innovation Award

HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced that it has been
conferred with the prestigious ‘Golden Peacock Innovation’ Award for its MTaaS™ (a Business Service
Management centric service delivery platform) offering in the IT Sector category.

HCL’s MTaaS™ offering was chosen amongst more than 188 corporate entries through a stringent selection
process. The applications were assessed based on an exhaustive set of parameters and the applicant scoring
the highest amongst each of the respective industrial categories were recommended to a three tiered jury
chaired by Justice PN Bhagwati, former Chief Justice of India.

Click here to view the Press Release

Hewitt Best Employers in Asia

Hewitt Associates, a global human resources consulting and outsourcing company, revealed main findings in
its annual Hewitt Best Employers in Asia 2009 study today, and named HCL among the 30 organizations in
the Asia Pacific region that have made it to the 2009 regional “Best” list as determined by an independent
judging panel in February in Hong Kong. The Hewitt Best Employers in Asia 2009 study was conducted by
Hewitt in partnership with Dow Jones and The Wall Street Journal Asia.

Click here to view video

Hewitt Best Employers No.1 in India

The Hewitt Best Employers in India 2009 study examines people management practices in many of India’s
leading organizations. It provides insights into how organizations can achieve a real competitive advantage
through their people, explores what makes an organization a good place to work, and identifies a shortlist of
Hewitt Best Employers in India. HCL has been ranked No.1 in this study.

Click here to view video

HCL’s stunning victory at the FT ArcelorMittal Boldness in Business
Awards

HCL was presented the prestigious 'Readers Award' in a ceremony that took place in London last
week. This is an illustrious award where the winner is selected for their extraordinary commitment to taking
a bold and innovative approach to their decision-making and corporate strategies, focusing on emerging
markets, the environment, corporate responsibility, entrepreneurship and decisive or innovative strategy.
HCL won this significant recognition for the way it went about the Axon acquisition, demonstrating
innovation, boldness and thought leadership.

Click here to view video

Global Services 100 2009

HCL Technologies leaders in Human Capital Development

HCL Technologies has been declared Leaders in the category Human Capital Development and is
ranked 3rd amongst the 100 best global IT service provider companies that made it to the Global Services
100 list 2009.

In the midst of recession when news about layoffs doesn’t shock any more, HCL has won the award for
developing human capital. It is the "Employee First Customers Second" philosophy, which placed HCL on
top this year right from the fifth position last year.

The Global Services 100 is an annual compilation of the world's most innovative service providers selected
on the basis of a research study conducted by Global Services and neoIT, an outsourcing advisory firm.
Hundreds of global IT and BPO service providers were invited to participate in this year’s Global Services
100 survey - Service providers from 17 countries, with delivery centers across 31 countries, comprised the list
of participants. Functionally, these providers cover a range of services across IT and BPO, including IT
application services, infrastructure, FAO, HRO and contact centers.

Corporate Social Responsibility @ HCL

To give back to the society what we received from it has been the constant endeavor at HCL
Technologies. We take pride in being a company with a strong social conscience, and this ideology
stems out of the fact that we are closely linked to the communities we operate in.

We believe that every drop counts and every step aimed at helping the community is an important
step. Our commitment to make a positive difference to the environment or the underprivileged is
not about a one off initiative but is a sustained effort to make a visible change to people's lives.

Green@HCL

Every initiative at HCL is conducted or organized with the environment in mind. We believe every
organization can play a major role in reducing hazards to the environment, and which is why HCL
has joined the national movement of businesses and organizations that are leading the fight
against global warming by aligning with Carbonfund.org, one of country's leading carbon offset
organization.

The result was that HCL's Global Customer Meet 'Unstructure', organized in November 2008,
was a carbon-neutral event as we compensated for the emissions by purchasing carbon credits,
which were split equally into carbon offsets of Reforestation, Energy Efficiency and Renewable
Energy.

Advancing further into our Go Green initiative, the event was taken as an incentive to plant more
than 650 oak trees in 2.8 acres of land in Champawat district of Uttarakhand. The scarves
presented to the guests at the GCM were made from "Peace silk", which is called so because it is
drawn only after the oak silk worm moth has emerged, with no harm befalling the silk worm
itself.

Our employees walk hand in hand with us in making the organization green friendly by
organizing plantation drives across the country, and working with organizations like Green Peace
to create awareness on green issues. It is a conscious decision taken by the employees to reduce
paper usage, save energy and cost by switching off lights when not required and print only when
necessary, as an effort to drive the green movement within the organization.
Employee volunteer programs

We believe that employees are the real value creators who can make a difference not only to the
organization but their collective effort can change the society itself. The Community Service
Council at HCL Technologies (CSR) is an initiative driven entirely by employees and completely
supported by the management. With over 500 events organized in the last one year, the council is
by far the most active of councils in the organization.

The aim of the CSC council is to improve, guide and inspire the underprivileged people, through
various assistance programs, and by working with many NGOs and charitable organization. As
the Chinese proverb says 'Buy him a fish and you will feed him for a day, teach him to fish and you
will feed him for life'.

• HCL School Intervention Program: Right to good education is the basic right of
every child and SIP is an effort to give life to this belief. Holistic in its scope, over 100
volunteers reach out to 800 students from different schools to conduct classes in basic
subjects like English, Mathematics and computers, and carry out health & hygiene and
environment awareness programs. Other than this, personality development programs,
summer workshops and vocational trainings courses are also organized for these
students.
• Teach @ Office: It is often said that charity begins at home but, at HCL, social
responsibility begins at office. Through this initiative basic awareness, knowledge and
skills were imparted to over 250 guards posted at the various HCL facilities with the aim
of improving their quality of life, increase their awareness levels and empower them to
work better.
• Child Rescue and Rehabilitation program: The program is designed to provide
voluntary help to rescue and rehabilitate children who are affected by various forms of
abuse and are in need of rehabilitative support. In the Bangalore initiative, for example,
over 170 employees work closely with the Ministry of women and child development,
NGOs like Bosco, Apsa & Child Right Trust and the Bangalore police to conduct field
visits and organize awareness programs. Till now over 60 children have been
rehabilitated.
• Fund Raising Events and collection drive: HCL works with more than 10 NGOs
and Self Help Groups like Goonj (a resource mobilization initiative for the
underprivileged), Scope plus (working with destitute women), Srijan (working for the
welfare of the Tihar Jail inmates) and Petals (working with specially-abled people) to
promote causes we strongly believe in, and help these organizations raise funds by
 organizing bazaars and collection drives at various HCL facilities. In the last one year,
employees have raised nearly Rs. 1.25 lakh to support these causes.
• Encouraging the specially-abled: The initiative is aimed at helping the specially-
abled individuals to earn their livelihood and lead a normal life. As part of the
program, couple of kiosks have already being set up at our facilities in Noida and
Gurgaon, which will be followed by similar set ups across the country.

CUSTOMER RELATION MANAGEMENT

It costs five times more to acquire a new customer than to retain one. HCL understands that
effective loyalty management systems cement business relationships and help to retain existing
customers. To enable the same for our retailers, we have been delivering solutions in:

• Developing or enhancing the value proposition offered to customers

• Acquiring new customers
• Transforming the customer experience
• Enhancing customer loyalty and retention to increase profits
• Using Data mining tools to best understand patterns in customer behavior along multiple
dimensions
• Focused customer delivery & support based on customer's Segment
• Budgeting and Forecasting revenues/volume of sales for segmented customers
• Designing strategic solutions for enhancing effectiveness of promotions & loyalty
programs

Our partnerships and global delivery capability to combine technology & business process
outsourcing provide a built-in flexibility to integrate best-of-breed functionality and technology to
effectively address a retailer's CRM needs in part or full, as appropriate

Customer Loyalty & Segmentation - Analysis tools for shopping behavior &
intelligent commercial marketing

Customer
A unique consumer-owned business - the largest of its kind in the world. In businesses spanning
food to finance, farms to funerals, it employs 70,000 people in UK and has sales of over £7.7 bn
The Challenge

• Losing Loyalty: Lack of usage of loyalty card primarily by younger generation

• Complex data: no personalized spend incentive to over 3Mn high spending customers
• Dividend scheme not used for 3 yrs leading to deviation of the core co-operative values of
profit sharing and decrease in co-op movement

HCL’s Solution

• Developing smart cards based solutions that could register customer transaction either by
swiping them or bar code scanning them or keying the loyalty card number
• Bar-coded coupons in the form of Key Fobs & Mobile Stickers mailed to dividend
customers. E-coupons also used for smsing to customers
• On usage of these coupons, data related to spending trend of customer is collected.
DW/BI tools are then used on information collected from these dividend cards & coupons

Value Delivered

• Customer profiling has increased by usage of this system

• Ease of recording transaction information through loyalty cards has increased the pool of
loyal customers
• By analyzing coupon usage and spending trends customized mailers are generated for
each customer
• Decrease in telephone calls to the call centre from customers who did not carry loyalty
card to PoS - leads to huge savings
• Customized mailers improved profitability by 10%
• Increase in participation to the Co-operative movement to 4 million by 3 years
• Sales and commission from membership base led to increase in revenue by £ 200,000 pa
over 2 years

BPO-Customer Retention Services through e-mail, Web, white mail

Customer
One of the North America’s largest food retailers with 1,800 stores spread across western, mid-
western, mid-Atlantic regions of the United States and western Canada.

The Challenge
 • Home-grown applications currently used by the customer have high down time which
results in stoppage of activities.
• Also customer is currently using four different applications for four different processes.
• Absence of integrated platform to support all channels.
• Two different locations handling customer contact center activities with increasing
operational costs.

HCL’s Solution

• HCL proposed a solution to roll out an integrated platform with knowledge management
to support all the channels and internal communication of customer feedback.
• HCL envisaged a scanning solution to process the comment cards received at the stores.
• HCL provided the following services to the customer:
o Web comments
o Profile edit
o Product request queries
o Comment card coding
o Updating Club card membership database
o Address change

Value Delivered

• HCL’s solution has greatly helped the customer in avoiding the downtime from the earlier
application and deskilled the operations.
• Training time was reduced and operations split between on-site and offshore to reduce
overall costs.
• Overall productivity and quality of services improved.

Planning, Merchandising & Demand Intelligence

1. Sourcing-Developed a Web-based system to automate complete purchasing process

2. Implementation of Product Life Cycle Management System
3. Sourcing-Developed a Web-based system to automate complete purchasing process
4. Advanced Retail Planning—Implementation of JDA MMS suite

Supply Chain Management

 1. Logistics - Reengineering the workflow related to procurement logistics
2. Soucing - Developed a system to integrate vendors in the supply chain for better visibility
in PLC

In Store and Corporate Systems

1. YHS
2. POS-Solution Identification, development and customization Chip and PIN devices
3. POS (kiosk and portable devices)
4. Workforce Management-Implementation of Workforce Management System
5. Workforce Management-Developed a new workforce management System
6. Store Inventory Management-Develop a new store replenishment system to replace
inefficient legacy system
7. Store Inventory Management-Implementation of Store Inventory Management System
8. Retail lifecycle price management—providing promotion interface files to point of sale
9. Retail life cycle management—developed a promotional system for increasing
effectiveness
10. Retail lifecycle price management—providing promotion interface files to point of sale
11. Providing global support to a leading Confectionary firm

Customer Relationship Management

1. Customer Loyalty & Segmentation - Analysis tools for shopping behavior & intelligent
commercial marketing
2. Customer Loyalty and Segmentation-Reworking and enhancing the customer
segmentation and demand planning system
3. Customer Loyalty and Segmentation-Synchronization of customer loyalty system
4. BPO—order tracking and processing
5. BPO—Customer Retention Services through e-mail, Web, white mail
6. Creating value for Customer’s Customer...

eCommerce

1. Optimize and enhance the ecommerce application

 2. E-commerce and Sourcing - Automate the order management process & web enable it
3. Tailoring IT solutions for one of the largest players in the Fashion business

Enterprise Management & Support

1. Advanced Retail Planning —sales-based ordering—Demand Intelligence

2. Financials—Development of an integrated accounting system
3. BPO—Account reconciliation and inbound collections
4. APO—Consolidation of Application Portfolio of the customer
5. Soft Collection (Invoice Chasing), Inbound Credit Control & Financial Accounting (Sales
Ledger Maintenance

Full IT Services Co-sourcing for Retail & CPG

1. Interested in knowing how one of the world’s largest specialty retailers reduced their IT
costs
by up to 50% ?
2. Full services co-sourcing enabled one of the Europe’s largest retail chains to reduce the IT
costs by upto 50%

HCL India

HCL Technologies’ roots in India go back to the year 1993 when it’s wholly owned subsidiary HCL
Comnet (The Infrastructure Services Division of HCL Technologies today) was instituted to focus
on the domestic communication and connectivity services market. One of the early entrants in
India market its first assignment was to partner with a leading Financial Institution to establish
the world’s first floorless stock exchange. Over the years, HCL diversified its portfolio to provide
end-to-end enterprise IT infrastructure solutions and went on to pioneer the Offshore Remote
Infrastructure Management Industry in 2002-03. In year 2007, the company took over a larger
role within the HCL Technologies group to front-end HCL Technologies’ complete portfolio in the
India market. Today this team, known as HCL Technologies India, is delivering end to end IT
solutions across Applications and Infrastructure using its “Business Aligned IT” Services to
Indian IT organizations across Industry sectors like:

• Banking & Financial Services

• Insurance
 • Life sciences & Healthcare
• Energy & Utilities
• Government & Defense
• Media, Publishing & Entertainment
• Manufacturing
• Retail
• Education
• Real Estate

This team is 5,000 people strong dedicated to India Market who service its 175+ significant
clients across 550 points in the country.

HCL is known to collaborate with forward – looking customers through the following 3
engagement models:

• Systems Integration- Focus on Complex implementation involving multiple

technologies with turnkey programme management and partnerships across IT and Non
IT like IBMS, DC Build components
• Managed Services- ITIL driven Proactive Full or Discrete IT Managed Services
delivered in various models like RIM, complete onsite or hybrid. A strong pedigree of
Network & Managed security services in India we have today leadership positioning in
RIM with right Global partnerships available like Cisco Managed Service Partner, HP,
BMC, IBM and large skill pool of ITIL certifications.
• Strategic Sourcing- Focus on transformation benefits to the customer in a
collaborative model to resolve common business problems using the right mix of people,
technology and process

Some of core Services offerings include:

Infrastructure management Services ( IMS)

• End-user computing
• Datacenter Operations& transformation
• Network & Security Services
• Cross Functional Services
• Integrated Operations Management Services
• Communications & Connectivity Services
Enterprise Application Services - services across globally renowned, packaged applications
like SAP, Oracle, TIBCO, Microsoft etc. We are committed to the Indian Market and will continue
to invest more to further enrich our end-to end IT offerings for this market. Our flexible
engagement models, rich heritage of technology solutions and over 30 years of leadership across
service areas give us a strategic advantage to meet the nation's IT needs.

Enterprise Transformation Services – “Advise to Execute” approach, first to identify the key
challenges faced by organizations and areas of optimization and then to execute the remedies to
streamline the operations across Business Process, Application, Information and Infrastructure
landscape.

Custom applications - World-class application development, maintenance, and consulting

outsourcing-services to help increase customer's productivity and minimize their total cost of
ownership.

HCL's Engineering and R&D Services – HCL's Engineering and R&D practice partners with
global enterprises & technology firms to develop world–class products & solutions and also helps
them in strategically reducing their go to market time. We help customers in creating the solution
delivery ecosystem to build market leadership. With a 13000+ strong team, we are developing
engineering products, solutions and platforms across industries including Aerospace and
Defense, Automotive, Consumer Electronics, Industrial Manufacturing, Medical Devices,
Networking & Telecom, Office Automation, Semiconductor, Servers & Storage and Software
Products.

Telecom Expense management - Gain Share model to reduce Telecom expenses – Voice
(Enterprise, BB, PSTN), Data (Internet, Enterprise, Backup), Video and positively impact client’s
operational expenses.

Strategic Cost & performance management - Provide 100% Cost Transparency; Reduce
operations Cost substantially; and move from Fixed Cost to Variable Cost Model across IT, Print
and Telecom expenses providing 24*7 Proactive Management Services to improve performance,
better visibility and control.

Managed Print Services - 100% Cost transparency and reduction in Print Cost using unique
MPS model – powered by Xerox.

Our services are backed by an extensive direct support infrastructure spread across 550 locations
nationwide, which offer 24 x 7 support offering for critical sites.
HCL’s Employee First philosophy has also helped in Customer Engagement. HCL has been
consistently rated as No. 1 in Customer Satisfaction by DQ – IDC survey. This philosophy has
empowered employees and has drastically reduced the attrition rates. In 2009, HCL has been
rated by Hewitt Associates as the No. 1 Employer in India.

HCL is known to be the harbinger of technology in the country. Our partnerships with technology
leaders like Cisco, Oracle, SAP, Cisco, EMC, Microsoft, Dell, Sun, HP, IBM, CA go back to the time
when India was being recognised as a growing and strategic market. Along with global capability,
HCL has leveraged such relationships to create value for Indian customers and provide them
services which not only helps them reduce IT costs but also enables them to stay ahead of
competition.

We are committed to the Indian Market and will continue to invest more to further enrich our

end-to end multi- service offerings for this market .

INDUSTRIAL SECTORS

Aerospace and Defence

HCL’s Aerospace & Defense Practice pioneered offshore Engineering services from India a decade ago and is
today the preferred engineering partner for new aircraft programs across the aerospace eco-system. With
over 750 projects and having partnered on all major commercial aerospace programs in the past decade,
HCL’s Global Engineering Hub enables customers to leverage the domain expertise of our experienced
aerospace engineers and facilities that meet the most stringent quality standards. HCL’s service areas in this
domain extend to Avionics, Engineering Design, IT Applications and Manufacturing Services.

Today, Aerospace & Defense (A & D) companies are faced with a combination of challenges and
opportunities. With the rising fuel prices, challenging security concerns and increasing
globalization, aerospace companies strive to remain profitable, seeking new ways to re-evaluate
and improve their engineering and business processes.

HCL partners with A & D companies to overcome these challenges and tap the emerging
opportunities through its Global Engineering Hub, a center of excellence that aerospace firms can
leverage the domain expertise of our experienced aerospace engineers. Global Engineering Hub
meets the most stringent quality, security standards and certifications. HCL’s relationship model
ensures that you work with professionals which not only understand the business of A & D, but
also the context in which decisions are made and what solutions are most effective.

HCL's Aerospace & Defense practice has evolved from its first Avionics project to the largest
dedicated Aerospace Practice in India, providing technology led solutions to Aerospace and
Defense manufacturers, helping them achieve their growth and profitability goals in an intensely
competitive market place.

HCL serves the entire aerospace value chain including prime contractors, system suppliers,
equipment suppliers and component suppliers. Our experience of working on almost every major
commercial program within last decade has given us insights of the large, complex and critical
programs, which enabled us to become the preferred global program partner for new aircraft
programs.

Practice Highlights

• Unparalleled expertise with successful execution of 750+ projects across various

aerospace sub-domains
• Partnered with over 40+ customers including 2 OEMs in mission-critical applications

• Dedicated team of 2700+ consultants and 12000+ engineering experts

• Aerospace specific quality certifications and methodologies - ISO 27001, AS 9100,

CMM Level 5, Compliant with DO 178B, DO 254
• Run the single largest aero structures program for an Indian outsourced services provider

• Risk-Reward sharing based business models reducing the risk of product

development for new aircraft programs
• Exposure in areas such as Aero Structures, Flight Management Systems (FMS), Flight
Control Systems (FCS), Power Systems, Hydraulic Systems, Landing Gear Systems,
Environmental Systems, In-Flight Entertainment (IFE) systems, Navigation,
Communication and Surveillance (NCS) systems, etc

Solutions for Aerospace companies

HCL specifically addresses aerospace industry's key pressure points - increasing complexity,
decreasing profitability and shrinking workforce. Through transformational outsourcing
approach and engineering expertise, HCL has been able to deliver outstanding results. HCL's
main areas of expertise are:
 • Avionics - Practitioners combining over 7000 person years of experience in avionics
specific programming languages, methodologies, tools, operating systems, compilers and
standards make HCL the largest Avionics Development practice in India.
• Engineering Design - HCL's Engineering Design services provide solutions throughout
the product development lifecycle providing highest impact for R&D from a single
vendor.
• Defense, Space & security - HCL's Defense practice leverages its extensive experience
and expertise of working on some of the major Military aircraft programmes for global
enterprises.
• IT Applications - Through unique innovative risk sharing business models, HCL aims
to bring significant cost reduction to aerospace companies.
• Manufacturing Services - HCL caters the specific needs of its A&D customers
providing services in low volume manufacturing, prototype manufacturing, sheet metal,
environment testing and final product testing

Consumer electronics

Innovation has been in HCL's DNA since incorporation in 1976; and today HCL is one of the
market leaders in Consumer Electronics Engineering and R&D Services.

Market research has shown consumer electronics shifting in focus towards integration, multi-
functional capabilities and ease of use. HCL's capability to leverage technology from several
verticals such as Telecom, ISV, and Storage combined with expertise in solutions such as Cloud
and SaaS, Mechanical and IDE, VLSI and Systems engineering brings immense value to
consumer electronics firms in meeting innovation and business goals.

HCL brings extensive experience in the following verticals within Consumer

Electronics:

• Mobile and Mobility

• Digital Home
• White Goods
• Consumer Imaging

HCL’s services offerings:

 • Product design and development – From concept to Manufacture
• System Integration
• Firmware, Middleware and Application Development
• Product testing – Functional testing, System Testing, environment Testing,
Precertification testing
• BSP Development & Porting
• Mechanical, Industrial and UI Design

HCL offers an in-house laboratory for testing and precertification testing UL, CE , FCC
certification, apart from an in house network simulation lab.

HCL has over a decade's experience innovating consumer electronics products, devices, platforms
and solutions. All of these are delivered with new and creative business models, frameworks and
solutions, which act as accelerators:

• AEGIS : Home Automation Gateway Solution

• Codecs & Transcoders
• Android Test Automation Framework
• Agora Framework – HCL SAAS framework
• Mobile Platform Reference design
• Imaging algorithms
• Home Networking Stacks – UPnP, IEEE 1394, WUSB
• Image recognition framework

HCL is engaged with top global consumer electronics OEMs:

• Solutions driven approach (E2E Stack, Solution & Service Accelerators and Product
Components) to accelerate development process
• Scalable Core and Adjacent technology product integration capability
• Partnership-based Technology Ecosystem
• Multi-Platform Support
• In-house certified compliance lab and testing facilities
• Business/ Technology Transformation approaches
• Unique business models

Financial services
The Financial Services is one of the largest growing verticals in HCL. Using a value centric approach to the
enterprise, over 8500 'transformers' in HCL have been transforming technology into competitive
advantage for some of the largest financial services organizations in the world.

The Financial Services practice in HCL is built on strong domain competencies spanning Retail and
Corporate Banking, Capital Markets, and Insurance, catering to the IT and operational needs of
leading financial services companies.

Using a value-based multi services approach and deep domain expertise in focused
verticals, HCL helps leading global financial services firms manage risk, comply with regulations,
enhance product features, and manage transformational challenges while driving efficiency and
improving service levels.

Highlights

• Client list includes 100+ customers

• Industry experience across the leading markets across the Globe

• Micro-verticalized delivery structure with specialty skills across various micro-

verticals and various third party products, for enhanced domain focus
• Multi-services approach with an integrated Technology, Operations and
Infrastructure service offering
• Proven expertise in managing large multi-service engagements and has a decade-
long association with one of the world's largest investment bank, handling more than
120+ projects, 200+ processes, and 250+ applications
• Over 10 years of relationship with one of the largest Banks in Europe, across the
gamut of services like Cards, Loans and Mortgages, Trade Finance, Cash Management,
Risk Management, Corporate Finance and Insurance, and still growing
• Solution accelerators like Loan Origination and Tracking System (LOTS), Collateral
Management System, SOA based Single Payment Architecture, MiFID Compliance tool-
kit - MiFID Lite, Reporting Factory that address key issues and challenges in the financial
services industry
• Significant capabilities in development, enhancement and maintenance of Risk
applications, across all aspects of risk like Credit, Market, Operational, Liquidity,
Counterparty risk, for some of the most reputed financial firms across the globe
 • Robust Transition framework ASSeTTM for the migration of more than 200 processes in
Financial Services
• Provides production support for more than 100 mission critical Clearing & Settlements
applications handling transactions worth around US $100 billion a day
• A rich product portfolio, including InvesIT (Investment Research Platform),
CapitalStream's Finance Center (Commercial Lending platform) and Enterprise
Lending Suite for Retail Loan Origination (in-house built comprehensive suite of
products for Financial Services)
• Horizontal services like Enterprise Transformation Services (ETS), Independent
Verification and Validation (IV&V) services, Integrated Operations Management Center
(IOMC), Technology CoEs add value to our offerings
• Synergistic partnerships with market leading products like Misys, Chordiant,
SimCorp Dimension, OMX, Guidewire among others
• Enterprise-wide alliances to complement our core Service offerings in Application
development, Enhancement, Support and Maintenance including financial services
specific expertise in enterprise solutions like SAP, PeopleSoft, and Enterprise
Content Management solutions

To build robust business insights, we micro-segmented the marketplace and thereby enabled
competency building in every key micro-vertical across the various business lines in financial
services.

Health cares

In today's information age, the consumer is seeking to manage her health by being a participant in the
care process - not just a passive recipient. This growing trend of participative healthcare requires that the
consumer (or patient) be made aware of her current and foreseeable health status – a proactive approach
to lifestyle management.

With information being made available in real time, proactive patients who seek to participate in
their health management can be offered personalized and predictive care that in turn ensures
better economies in the entire value chain. Welcome to the new age of healthcare – the HCL point
of view.
HCL understands that such an elastic and relevant healthcare management requires significant
modernization in the way the industry participants-pharmaceutical companies, healthcare
providers, and insurance payers manage information and comply with constantly changing
regulations.

Our healthcare practice is designed to offer the pharmaceuticals, providers, and payers domain
expertise-driven information management, compliancy solutions, and future-ready business
process optimization.

Retail and Consumer

HCL partners with leading retailers across the globe, giving us key insights into the challenges and business
issues faced by them. HCL's Retail and Consumer Packaged Goods (CPG) vertical delivers an end to end
array of services across the retail value chain from Vendor Management, Planning, Supply Chain activities to
Store and multi-channel offerings. Our involvement in the industry has ranged from Improving supply chain
efficiency, streamlining store operations, managing merchandise, maximizing customer loyalty to
conceptualizing, building and managing eCommerce capabilities. This is apart from HCL's documented
strengths in offshore based IT services for the Retail Industry - Application Development and Maintenance,
Assurance, Implementation and enhancement services across new and legacy technology platforms. Our
leadership in business led IT solutions for Retail & CPG is evident from the fact that AMR research rates
HCL as a leader in Retail offerings and which 7 of the world's 35 largest retailers, 10 of the world's 70 largest
and 4 of India's top 5 retailers agree with.

Operating on minimal tolerances, the retail industry faces challenges similar to those in other
industries. The only difference is that they combine together to put a great deal of pressure on
retailers in today's modern economy. With a fast-paced society and faster-paced technological
changes, customers want new, different, and customized goods and that too without delay. The
critical risks that the retail industry is facing today are:

• Shortening product life cycles

• Managing multi channel operations

• High demand volatility

• Extended supply chains

• Production offshoring
 • Increasing lead times

• Pricing pressures

• Lost sales and brand erosion due to stock outs

• Highly competitive and margin sensitive industry

At HCL, we understand the challenges and the risks a retailer faces in this emerging world of
seamless trade. As a solution to these problems, we provide end-to-end order management
solutions encompassing customer management, order management, location management,
purchase management, pricing/discounts, and billing/invoicing.

We have been involved in providing the entire spectrum of service offerings to our Retail and CPG
customers - Improving supply chain efficiency, streamlining store operations, merchandising,
customer solutions, eCommerce lifecycle price management, enterprise solutions, RFID and
product lifecycle management.

HIGHLIGHTS

HCL works with:

• 7 of the World’s Top 35 Retailers

• 10 of the World’s Top 70 Retailers

• 4 of World’s Top 10 Hardliners & Leisure Goods Retailers

• 2 of the top 3 apparel retailers of the world

• 3 of Top 10 APAC Retailers

• 4 of Top 5 Retailers in India

Travel and Transportation

The travel segment, including but not limited to airlines, airports, travel intermediaries, cruise
liners and car rentals, is today witnessing an upturn. In the past two years, the industry has seen a
steep decline in passenger demand, a wild ride of fuel costs and capacity management issues,
putting huge pressure on companies to manage costs.

Passengers today want quicker and better services at cheaper costs. Hence, it becomes imperative
for travel companies to provide differentiated offerings, enabling greater market share.

We at HCL are committed to the travel business by applying technology at the forefront of
Customer Experience. With a focused approach towards the pertinent business processes in the
industry, we look at partnering with our clients to achieve optimum value from technological
investments. We aim to maximize ROI by mapping processes to applications, infrastructure and
databases, thereby eliminating redundancies and cost overrun.

Our significant investments in the travel industry have enabled us to develop solutions,
accelerators, methodologies, and frameworks addressing unique functionalities to help our
customers rise above competition through improvements across key performance parameters like
R/ASM and Load Factor with key focus on Customer Experience.
HCL also understands that every industry within the travel segment is unique, yet related.
Therefore, our aim is to synergize yet understand the uniqueness with which these segments
operate.

• Airlines
• OTAs/ Travel intermediaries
• Airports
• Cruise liners
• Car rentals

HCL Travel Focus

HCL has continuously evolved and invested in the travel space by aligning technology to the
unique needs of the market. Our services for this market are aimed towards the following, for
business benefits and value addition to this segment:

1. Customer Focus
2. Operational Focus
3. Growth Focus

HCL Differentiators

• 15+ reusable components and solutions which reduce time-to-market by over 50%
• 100,000+ application users supported across the globe
• 65000+ application tickets handled every month
• 700+ applications supported globally
• 20+ customer-facing applications such as dynamic packaging, IVR, loyalty management,
event management and WAP-enabled mobile bookings
• 15+ customers in North America, Europe, India & Middle East, APAC and ANZ