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ACTUAL PROJECTED BUDGET FINANCE
FY10 FY11 FY12 -Information Technology Department

INFORMATION TECHNOLOGY PURPOSE & OVERVIEW: The

$3,461,505 $3,606,285 DEPARTMENT $3,737,380Information Technology Department (ITD)
$3,461,505 $3,606,285 $3,737,380provides centralized technology services to
approximately 1,000 users working in 42
departments located in 40 municipal buildings across the city. ITD is responsible for maintaining all enterprise-
wide municipal computer applications. The largest applications include Finance, Human Resources, Computer
Assisted Mass Appraisal (CAMA) and Geographical Information System (GIS). The Department manages a
fiber optic network that links all City locations, thousands of users and major infrastructure services such as
Schools, Fire and Police. ITD is continuously developing and improving the City’s Website, which provides
remote access to important City resources and information. These include the ability to transact business with
online payment options, permit and license application services, access to City Council meeting agendas and
information, property search capability and City mapping information via the GIS system. Overall, ITD serves as
a technical consultant to all City departments and provides desktop, network and systems management services.
ITD strives to innovate with new technology such as Voice over Internet Protocol (VoIP), Wireless Fidelity
(WiFi) and Worldwide Interoperability for Microwave Access (WiMax).

FY12 GOALS:

! GOAL 1: Maintain a high level of computer availability, application development and user support.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Number of user support requests 3,000 3,200 3,200 3,200
completed
2. Complete departmental requests for 99% 99% 99% 99%
application changes within agreed time
3. Additional number of department legacy 2 1 1 1
databases converted to improve access to
data for staff and City residents and to
include potential for self-service via the
Web

page IV - 63
! GOAL 2: Develop a Citywide GIS service center to provide production services to all departments.
Services will include stock and custom map production, spatial data analysis and data
visualization.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Number of GIS User Group meetings 4 5 5 5
2. Number of GIS Training classes and 10 15 15 15
workshops
3. Meet end user requests and expectations 98% 98% 98% 98%
4. New enhancements to the external GIS 4 4 4 4
CityViewer on the Web
5. Create new GIS Web tools and pages n/a n/a 10% 95%
related to the GIS program for public use

! GOAL 3: Maintain fiber optic network infrastructure in order to provide all municipal buildings,
schools and libraries with the ability to effectively communicate with City agencies, as
well as access the world via the Internet, while offering future growth potential for voice,
data and video transmission.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Percent of "uptime" for the City network 99.5% 99.5% 99.5% 99.5%
2. Plan the design and manage the 50% 95% 95% 100%
implementation of the network for the
CRLS renovation project

page IV - 64
! GOAL 4: Increase access to and usage of City of Cambridge Internet/Intranet, providing a useful
tool to departments for disseminating information to the public.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Transition existing City web content to 45% 65% 65% 75%
the new Content Management System
(CMS)
2. Key additional departments transitioned 1 2 2 2
to the new Sitecore Website and CMS

! GOAL 5: Implement and standardize computer equipment and training to City employees, which
allows them to deliver efficient services to the staff and residents of the City of Cambridge.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Number of desktop upgrades 250 300 300 350
2. Number of new PC's installed 150 200 200 200
3. Number of ITD classes conducted on 75 75 75 75
Content Management, Microsoft
applications and PeopleSoft

! GOAL 6: Provide citizens with greater access to government services through the Web.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Implement Permit and License pay online 50% 80% 80% 90%
for departments
2. Increase awareness and usage of the E- 6,500 10,000 9,000 9,000
Line program and measure growth by
number of users
3. Integrate additional departments' 2 2 2 2
participation in the Cambridge E-Line (e-
mail notification) service for the general
public

page IV - 65
! GOAL 7: Design and implement VoIP service for new municipal construction buildings, and
evaluate appropriate departments for continued VoIP roll out.

FY10 FY11 FY11 FY12

PERFORMANCE MEASURES ACTUAL BUDGET PROJECTED PROPOSED
1. Design and implement VoIP for the 25% 85% 90% 100%
CRLS renovation project

page IV - 66
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