Professional Documents
Culture Documents
10) Productivity: Trains the employees effectively and takes all steps to exceed
productivity expectations on the floor. Exhibits sustained concentration and
endurance throughout work timings. Does not show fatigue or restlessness on the
floor. Allocates one's own time efficiently. Is capable of handling multiple demands
and competing priorities.
11) Quality Concern: The employee is fully aware and knowledgeable about the
client's products and services and he/she consistently exceeds the requirements.
Lays emphasis on the need to deliver quality customer service by the CSR. Defines
standards and evaluates processes against those standards.