A results-oriented Multilingual Professional who possesses well over 15 years of
proven success in assisting organizations achieving their Global Business Devel opment goals. Proven to be : 1 Effective in providing comprehensive solutions and direction in cross-cultural / functional & virtual environments through written proposals and oral presentat ions. 2 Adept in planning and implementation of Global Operations & Logistics, Project Management, Trade show, Events & Meetings, Client Management, L10n/G11n & T9n, Import/ Export programs. 3 Proven experience in managing outsourced of contracted activities, reviewing r equests for bids, contract negotiations, evaluation procedures, and serving as l iaisons between subcontractors and organizations. 4 Effective in developing, working and maintaining positive cooperative business relationships with customer's key personnel and other diverse/ cross-cultural p opulations to achieve objectives relevant to projects. 5 Proven experience in dealing with Global Key Clients and delivering successful projects both domestically and abroad. 6 Languages: English, Portuguese, Spanish, French, German and Italian. Learning Polish. 7 Accomplished in excelling in all matters Global, whether it is a start up or w ell seasoned, small, medium or large size company.... AREAS OF EXPERTISE * Translation & Interpretation, L10n & G11n Project Management * Global Business Solutions & Global Operations/ Logistics, Import/Export * Global Events, Meetings & Tradeshows Mgt & Corporate Travel Arrangements * Cross Cultural Communications, Client Management & Relations PROFESSIONAL EXPERIENCE Global Consulting Services 2004 - Present Freelance Consultant Provide business support solutions in the areas of business development, operati ons & logistics, project management, L10n, G11n, T9n, interpretation, marketing, travel, sales, import/export & market research assisting companies meeting thei r objectives. 1 - Manage project schedules and deliverables (planning, execution, tracking, d elivery and closure). Assist Team activities, establishing task priorities, sche duling and tracking work assignments, providing guidance, and ensuring the avail ability of resources. 2 - Communicate status, issues & risks. Identify challenges and propose solutio ns. 3 - Develop and implement technical project management tools such as plans, sch edules, tasks responsibility, progress and results. 4 - Development of training materials and technical manuals. As well as develop ment of proposals that include documentation for estimates. 5 - Develop and maintain effective communications with/ within departments, ven dors, and distributors to ensure adherence to quality standards and product rele ase schedules, while meeting customer requirements. 6- Develop an understanding of customer's needs, and take actions to ensure tha t such needs are met. 7 - Manage and track financial deliverables/ budgets 8 - Test and refine procedures, implement activities suited to customer project s, for both abroad and domestic projects 9 - Manage all aspects of going Global: Import/Export guidelines/ documentation / regulations, Brokers, US Harmonized Tariffs, Ports of Entry, ISO Codes, Shippi ng (Land, air and rail carriers), Market research, Product Development & Packagi ng requirements, Country trade agreements, Quotas, Legal considerations (Joint v entures), etc... Partial list of Clients: BIOPHARMA CONSULTING - NC, USA Project management functions for L10n, Translation, Sales and Marketing projects across BioPharma and its clients. Maintained a good knowledge and overview of T ranslation/ L10n project, issues, and ongoing activity for a 25+ languages Clini cal trial project to be delivered around the world. GlobaleProcure - NJ, USA Managed their L10n, G11n, Translation & Interpretation needs: User Manual, Websi te Contents and Consecutive phone interpreting across GlobaleProcure and its pot ential clients in Brazil. Took responsibility for personal development by workin g closely with Account Manager. Demonstrated rapid learning and became more auto nomous with experience gained. Worked cross-functionally and culturally with vir tual team members in offices in US (out of state - NJ), India and Europe. Ensure d that new accounts were added to existing portfolio, increasing their revenue b y 15%. IMPACT UNLIMITED GmbH - Zurich, Switzerland/ New York, USA Website translation for Globalization. Worked cross-functionally and culturally with virtual team members in offices in US and Europe. Added exposure in Europea n markets, translated into new accounts added to existing portfolio and assisted in market diversification. FIRST HORIZON HOME MORTGAGE - NC, USA Assisted loan managers in the Development & L10n of market outreach, methodology and tools to reach prospective Spanish-speaking buyers in the Raleigh-Durham ar ea and laid groundwork for staff to network with key influential leaders in the Hispanic community. Translated & Interpreted from Spanish/ French into English. Worked cross-functionally with virtual team members from various US offices. New accounts were added to existing portfolio, increasing their revenue in 35%. PORFITEC CORPORATION - Hamburg, Germany Translated & Localized complex business documents, product specs, general corres pondence from German & Portuguese into English, for a German Import/Export Compa ny. Managed Import/ Export (Europe, Africa & US) guidelines/ documentation/ regu lations, US Harmonized Tariffs, Ports of Entry, ISO Codes, Shipping (Land, air a nd rail carriers), Market research, Product Development & Packaging requirements , Country trade agreements, Quotas, Legal considerations (Joint ventures) etc... Worked cross-functionally and culturally with virtual clients and suppliers, loc ated in Europe and Africa. EINSTEIN HOTEL - Zurich, Switzerland Increased market-reach for a prestigious 4-star property in Zurich, Switzerland, by translating & localizing all the existing marketing materials, plus website contents, from German into English. Worked cross-functionally and culturally wit h virtual team members in Switzerland. Increased their revenue by 25%. BRITISH BROADCASTING CORPORATION - London, UK Localized translation of an English grammar text into Portuguese, for an educati onal television program broadcast in the United Kingdom by the BBC. Translation of the text enabled the impoverished non-English speaking Portuguese communities to learn English. IMPACT UNLIMITED, INC., New Jersey 2000-2003 Global Account Specialist Assisted in the expansion of the global presence of the Int'l division of this $ 48.M provider of integrated meetings, events, tradeshows and marketing solutions . Provided support services to Int'l team, VP of Global Business Development and VP of Global Logistics, as well as to various worldwide partners. Played a key role in cross-cultural Translations & Interpretation, L10n Project Management, C orporate Travel Management, G10n & Communications for clients, partners, supplie rs and staff. The "TO GO" person for all Global related issues. Established posi tive relationships with clients, suppliers and project teams in North & South Am erica, Europe, Asia, Australia and Tahiti. 1 Coordinated and supervised the planning and logistics of numerous large-scale domestic and Int'l meetings, conferences, events and tradeshows for clients comp anies in the pharmaceutical, telecommunications and textile industries. Managed multiple tasks simultaneously, met strict deadlines and negotiated details, purc hases and costs to maximize budgets. Provided both technical and non-technical s upport to clients in a variety of services 2 Demonstrated Int'l savvy by embracing cultural diversity and exceeded client's expectations when managing multiple labor crews' onsite for the simultaneous co nstruction and delivery of 6 separate exhibits at a large tradeshow in Sao Paulo , Brazil. Reduced overall costs by 15%. 3 Analyzed needs and coordinated all logistics, vendors, services, housing, tran sportation and entertainment for a contingent of 30 staff and 6 key clients exhi biting at and attending one of the largest tradeshows in Switzerland. Negotiated effectively and reduced overall costs by 20%. 4 Project managed L10n/ G11n efforts while working cross-functionally with in ho use and virtual team members (Int'l, Meetings & Events, Graphics, Architects, De signers, Engineers, Sales departments, etc...), and cross culturally with client s, suppliers and Int'l project team members in North, South & Central America, E urope, Asia, Australia and Tahiti. 5 Coordinated corporate Int'l travel (Passport, Visa, Hotel, Transportation, etc ) to all 5 continents for diverse nationality employees. Worked directly with th e VP of Global Business Development. Reviewed/ pre-screened & pre-approved all t ravel requests, Int'l cell phone usage, Int'l expense reports. Interfaced with P urchasing, Accounting and other departments on travel related matters. The "go t o" person for all Global travel related questions. Reduced overall costs by 20%. 6 Translated, Localized & Interpreted from Portuguese, Spanish, French, German a nd Italian into English. And from English into Portuguese, Spanish, French and G erman. (User Manuals; Business, Legal, Corporate and internal documentation, tec hnical product specs, graphics, proposals, marketing materials, contracts, RFP, Project specifications, websites, meeting minutes, financial reports, etc...) BEMSECA - COMERCIO DE BACALHAU, S.A.- Aveiro,Portugal 1998 - 1999 International Business Executive Assistant Assisted CEO & Chairman of this 20.M large frozen food import/export business by managing all Global Sales, Marketing, Operations & Import/ Export needs. Respon sible for the high volume of Domestic and Int'l documentation fulfillment requir ed by the Ministry of Agriculture and Customs Bureau. Support the development of training materials and technical manuals. Provided Translation/ Interpretation, L10n of all sales, marketing, technical, legal documentation, as well as all co rporate affairs issues. Including overall G10n efforts (Packaging, Labeling spec ifications, etc...). Worked cross culturally with clients and suppliers througho ut Europe (Western & Eastern) and Canada. NOVAGRES - INDUSTRIA CERAMICA S.A.- Aveiro,Portugal 1997 Commercial Business Associate Served as the liaison between the sales and shipping departments of this 45.M ma nufacturer of industrial and residential tile. Recognized by clients and managem ent for customer service excellence. Worked cross-culturally with team members i n offices throughout Europe (Western & Eastern), Canada and the US. MARACENTRO CORPORATION - Aveiro, Portugal 1996 Business Assistant Implemented new standard operating procedures and strategies for domestic and In t'l business for this 1.M Commercial Oil distributor. Researched new business op portunities and monitored the marketplace to preserve the company's competitive advantage within the industry. Managed a comprehensive tradeshow schedule. Manag ed Translation & L10n of all marketing brochures and products specs from Spanish into Portuguese. Including overall G11n efforts (Packaging, Labeling specificat ions, etc...). Worked cross culturally with team members in offices in Europe (W estern & Eastern) and South America. EDUCATION Currently Enrolled: Executive Certification in Web Globalization Management - St . Louis University (Online Course) 2009 Certification: Localization & Localization Project Management - Chico Unive rsity 2005 Certification: Import/Export basics 1998 Professional Courses: Strategic Planning and Management. 1996 B.A.: Business Administration & Foreign Languages: ISCAP, Portugal. Language Proficiency: English: Fluent -Spoken/Written/Read Portuguese: Fluent -Spoken/Written/Read Spanish: Fluent - Spoken/Read; Proficient - Written French: Proficient -Spoken/Read German: Standard - Spoken/Read Italian: Basic - Read; Standard- Spoken Polish: Learning Computer Proficiency: Microsoft XP Professional Suite/ Windows Vista, PowerPoint , Publisher, Adobe Acrobat, Outlook, Palm Pilot, TRADOS, Passolo
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