RYAN NICOLITZ

1421 Caddell Drive, Jacksonville, Florida 32217

(904) 735 9055
rnicolitz@gmail.com

DISCOVERY ANALYST
Seeking a stable and challenging career assignment in an Information Technology
arena utilizing combined ability in economics and legal education to resolve com
plicated legal and technical issues.
A proactive individual with proven expertise in efficiently performing multiple
responsibilities. Outstanding organizational and team building skills with excel
lent communication skills. Knowledgeable in resolving diverse transactions and c
ases. Comprehensive legal education optimizing demonstrated skills in management
and training, as well as implementing policies, procedures, and systems. Profic
ient in medical and health care industry.

EDUCATION AND CERTIFICATION

JURIS DOCTORATE
Florida Coastal School of Law, Jacksonville, FL: May 2007
Member: Animal Law Society / Consumer Law Clinic
Deanâ⠬⠢s List
MASTER OF APPLIED ECONOMICS IN ENVIRONMENTAL ECONOMICS
University of Central Florida, Orlando, FL: May 2004
Member: Economics Club, Graduate Assistant: Economics Department
BACHELOR OF SCIENCE IN ECONOMICS
University of Central Florida, Orlando, FL: May 2001
Deanâ⠬⠢s List
Net+ Certified Service Technician (Career ID: Comp10161493), Jacksonville, FL: 2
009
A+ Certified Service Technician (Verification # D59DTT2515), Orlando, FL: 1999

PROFESSIONAL EXPERIENCE
St. Johns Water Management District ~ Jacksonville, FL
CUSTOMER SUPPORT SPECIALIST II May 2008-Present
Work closely and provide assistance to approximately 50 local users directly, ma
nage remote support on almost 400 employees at the district headquarters. Work t
hrough trouble tickets, document work activities, resolve virus problems and oth
er issues on database specializing on web application concerns, printing problem
s, Active Directory, remote desktop, Citrix, Backups, Norton Ghost imaging and n
etworking issues. Oversee remote desktop support, phone assistance, e-mail and l
ocal support. Manage and supervise Jacksonville Support Center and coordinated w
ith printers, network issues, e-mail, BlackBerry, supporting custom web applicat
ions.
- Utilized almost $12M IT budget in 2007 and 2008 and provided assistance
to around 500 users district-wide
- Obtained the highest rating of customer service with more than 93% appro
val rating in providing correct solutions to problems in a timely manner
- Reduced the need for IT management in visiting the site and saved travel
time
South Point Surgery Center ~ Jacksonville, FL
INFORMATION TECHNOLOGY CONSULTANT Aug 2004-May 2008
Coordinated with doctors to review computer and data needs; utilized network pla
n for three-story ambulatory surgery center. Analyzed and applied electronic med
ical records system and configured IP security cameras and surgery microscope vi
deo recording system.
- Created cost-effective data storage that led to successful document mana
gement
- Obtained significant amount of company savings by purchasing surgical eq
uipment through the implementation of custom built PCs to satisfy requirements o
f specialized surgical equipment
- Translated prior practice database, and designed mass mailing list to ob
tain new patients
Florida Coastal School of Law ~ Jacksonville, FL
CONSUMER LAW CLINIC Spring 2007
Observed five clients and actual cases focusing on debt collection, foreclosure,
and fraud. Oversaw corporate representative deposition and defended client depo
sition. Effectively defended four counterclaims from motion to dismiss at one ho
ur hearing and maintained clients appraised on the progress of individual cases.
University of Central Florida, Economics Department ~ Orlando, FL
GRADUATE ASSISTANT May 2001-May 2004
Performed economics research, including collection and creation of large data se
ts; utilized Statistical Software (SAS) and Geographic Information Systems (GIS)
. Provided direction and tutored undergraduate students; contributed in professo
r presentations.
Resource Technology, Inc. ~ Orlando, FL
COMPUTER CONSULTANT Jun 1997-May 2001
Supervised several accounts for computer and technology assistance as well as co
ordinated with real estates, insurance, and medical companies. Established and i
mproved web applications and databases, as well as assisted with year 2000 conve
rsions.

TECHNICAL PROFICIENCY
Operating Systems / Software Skills
- Windows 98, 2000, XP, Vista, Windows 7, Windows Server 2000, 2003, Windo
ws Home Server, Active Directory (users and computers), Linux (Debian, Ubuntu, D
SL), Sun Solaris (ZFS samba file server), Office Software (MS, OpenOffice), Citr
ix XenApp Client Package, HelpStar Desktop Support Software, Norton Antivirus/En
dpoint, Windows Defender, Document Imaging (Paperport, LaserFiche), GIS, Exchang
e Server 2003
Web /Programming / Database Skills
- Apache Web Server, HTML, Microsoft IIS, CRON, SQL (MS, MySQL), MS Access
Databases (Over 4GB), Crystal Reports, Internet Browsers (Firefox, Opera, IE 7)
Networking Skills
- Structured Cabling (cat5, rg6, fiber), Remote Desktop, VNC (Tightvnc, Ul
travnc), Desktop Authority, Samba, TCP/IP , DHCP, Subnets, Gateways, Switch Conf
iguration (Netgear, Alcatel), Wireless Networks (DD-WRT, POE, WEP, WPA), IP came
ra Surveillance (Axis, Linksys), Cisco PIX 506e (web/telnet), Network Drives, Ba
ndwidth Shaping (Clarkconnect), Wireshark/Ethereal network protocol analyzer
PC/Hardware Skills
- Raid Storage Systems (Unraid, w2k3, percraid, zfs), PC/laptop maintenanc
e/Repair, Hard Drives (SCSI, IDE, SATA, SAS, USB), Troubleshooting Motherboards
(matx, atx), Memtest86 (DDR, DDR2, DDR3), Ultimate Boot CD
Backup/Imaging Software Skills
- Rsync, Robocopy, VERITAS Backup Exec, Norton Ghost 9, 10, 11, 14, Norton
Ghost Console (software installs), Acronis True Image