Terrell L.

Dickerson
46 Parish Way Pooler, Georgia 31322 912.323.6892 td7056e0@westpost
.net
I am an accomplished healthcare professional seeking to leverage career in the H
ealthcare Industry. Part of my duties is to help improve the support center pro
ductivity by providing exceptional customer support after the sale. Clients con
tact me first to handle difficult problems and I implement the best practice to
diffuse the problem. I can work with, and have experience, working without direc
t supervision to accomplish job assignments. I have received positive customer
comment letters for good service from clients and the company I serve as well.
I am a self motivated, multi-tasked and goal oriented individual providing solid
work background, state licensed credentials and cross functional experience in
healthcare administration.
PROFESSIONAL EXPERIENCE
Healthcare/Insurance Consultant
United Healthcare: 3720 DaVinci Ct., Suite 400. Norcross, GA. 30092 July 2009-P
resent Position is Part time
* Presentations with Providers and Pharmacies who are in the healthcare network
* Face to Face Meetings with Clients
* Maintain steps to comply with HIPPA Regulations
* A willingness to devote time and effort to finding appropriate solutions to cl
ients problems while maintaining the integrity of the company
* Secure Enrollment Contracts
* Maintain the highest level of customer service
Medicare Benefit Consultant
Comprehensive Health Management: Oct., 2007-March 2009
Job Layoff
107 Southern Blvd., Savannah, GA. 31405
* Managed Care Enrollments
* Resolve and managed incoming calls and escalated cases of complaints
* Provide high-level administrative support by handling information requests, pe
rforming clerical functions and scheduling seminars
* Provide presentation materials at both in-home and seminar settings
* Secure Enrollment Contracts
Port Police Ofc., Administrator
April 1981- Jan. 2007
Georgia Ports Authority:
2 Main St., Garden City, GA. 31408
* Business Continuity Planning (BCP)
* Provide high-level administrative support as radio dispatcher, telecommunicati
on and clerical assignments
* Customer service & critical thinking skills to resolve incidents quickly and c
onsistently
* Service & Support
* Security and Risk Analyst
* Accident and Property damage Report Writing
* Office Administrative duties; records collections, time keeper, data entry
* Environmental & Port Security

Southeast Professional & Publications, LLC

 Part time Entrepreneur
Desk Top Publishing Company:
Sept.1998- Present
46 Parish Way, Pooler, Georgia 31322
* Small Business (IT) Disaster Recovery Planning
* Customer Service
* Magazine & Booklet Publisher
* Office manager
* Collections & Billing

EDUCATION AND PROFESSIONAL DEVELOPMENT Attenda

nce Dates
Associates of Arts Degree Business Administration
Concentration/Courses in Healthcare Administration to include;
business continuity planning (BCP), crisis management, emergency response planni
ng, and (IT) Medical Records and Data Recovery Planning.
American Intercontinental University
Nov. 2008- Oct. 2009
Hoffman Estates, IL 60192
Studied: Psychology
Savannah State College
Jan.1975- Aug.1977
Savannah, Georgia 31404
LICENSE & CERTIFICATION
Georgia Life/Health Insurance License
South Carolina/Life Health Insurance License
Medicare Certification
Record Retention Certifications
HIPAA Compliance for Health Plans Certification
HCCS Fraud Awareness-HIPAA Compliance for Health Plans Certifications

COMPUTER PROGRAM SKILLS

Computer Telephony Integration
Microsoft, Word, Excel, Power Point, Outlook, Publisher, One Note
Adobe, Publisher, Illustrator, Photo Shop
B_Connected; Marketing, Meeting, Planning Program
You May Contact Past & Present Employers
References Available Upon Request