ISABEL HANES

P.O. BOX 23088 SAN BERNARDINO, CALIFORNIA 92406

909.731.5490
ISABELHANES@GMAIL.COM

MANAGEMENT EXECUTIVE
Human Resources & Employee Relations
Accomplished professional with solid experience in Human Resources Management en
compassing 20 years of experience in the areas of personnel recruiting, training
and supervision, compensation and benefits, legal compliance, employee relation
s, performance management, strategic HR, policy and procedures administration, t
raining and development, facilitation of issues, and financial management / budg
eting expertise. Mediator, facilitator, and negotiator; thrive in fostering team
work/open door environment conducive to positive dialogue across the organizatio
n. Dedicated adviser who is able to motivate skillful, cohesive teams, and effic
ient production. Reputation for strategic initiatives resulting in cost reductio
n and profit enhancement. Highly commended for contributing to bottom line objec
tives through enhanced efficiency and labor resources. Possess working knowledge
of Portuguese, Spanish, and French.

CAREER HIGHLIGHTS
- Successfully conceptualized a CPR / First Aid in-house training that suc
cessfully saved thousands of dollars and efficiently improved the adherence and
overall productivity and customer service by cutting in employee absenteeism.
- Effectively handled payroll and cultivated employee morale as a result o
f less errors on employees’ payroll checks.
- Developed sense of consistency, trust and fairness with both management
and personnel, which resulted in zero legal issues during the seven years at HLM
V.
- Proactively handled investigations in a prompt, confidential, fair and c
onsistent manner leading to an open communication environment. Build trust with
both management and employees resulting in a good working relationship in the or
ganization leading to a higher morale and retention of employees.
- Helped create harmony with a diverse workforce and immediately identifie
d clear guidelines to complex issues.
- Efficiently spearheaded the overall communications with the management a
nd employees by identifying findings obtained during exit interviews and figurin
g trends before legal issue arose. Mentored managers necessarily to deal with an
d address employees’ concerns and complex situations.
- Impressively fostered communication between managers and employees; play
ed a key role as a mediator of complex and tricky issues. Rendered support to bo
th parties and observed both sides of the problem while addressing feasible reco
mmendations for resolution of problems.

PROFESSIONAL EXPERIENCE
HUMAN RESOURCES MANAGER, HEALTH LINK MEDI-VAN, REDLANDS, CA: 2001-2008
California’s largest non-emergency medical transportation company bought out in 2007
.
Overhauled, reorganized, and revived the HR department by consolidating three se
parate departments into one department. Broadened rapport with functional depart
ments and made HR a strategic partner in process development, staffing, and empl
oyee relations. Expanded and restructured workflow, roles and accountabilities,
and compensation/pay practices. Enhanced employee retention and satisfaction by
processing additional opportunities for advancement and improvement. Immediatel
y identified and analyzed employee relations issues by collaborating with execut
ive staff and management. Recognized different approaches to problem-solving and
acted as mediator between opposing views or personalities. Oversaw employee rel
ations, communications (newsletters and memos), activities and events. Held resp
onsible for company-wide payroll using Paychex and ADP ezLabor Manager.
Selected Accomplishments:
- Dramatically reduced payroll errors by 75% through in-depth investigatio
n and detailed processing.
- Regenerated more than $50K every year through administering in-house tra
ining for CPR/First Aid.
- Ensured zero legal issues during tenure by conducting in-depth and fair
investigations and ethical HR practices.
- Developed and maintained an organizational environment of inclusion, ope
n communication, and honesty.
- Played a key role as liaison between organization and public during job
fairs and recruitment events.
- Applied win-win contracts with vendors dealing with personnel recruiting
, testing and post-injury case management.
HUMAN RESOURCES GENERALIST, MAG INSTRUMENT, INC, ONTARIO, CA: 1997-2000
Leader Manufacturer and Distributor of the Mag-Lite flashlight with more than 90
0 employees.
Worked collaboratively with several department managers to distinguish and quali
fy potential staff for hard-to-fill jobs. Directed staff orientations as well as
initial testing and background checks. Obtained accurate attendance records and
assisted the staff and management in developing proactive resolution to achieve
100% compliance. Participated with Safety and Risk manager to actively prevent
accidents and protect workplace. Evaluated employees’ performance and acknowledged p
roper compensation to maximize productivity and profitability. Coordinated reque
sts for temporary staff and recruited from temporary staff to fill open position
s. Executed HR administrative work to adhere with company policies, state and fe
deral laws. Conducted termination meetings and exit interviews to avoid negative
feedback in employee retention. Collaborated closely with all levels of personn
el and management and assured complete knowledge on the company vision and strat
egic goals.
Selected Accomplishments:
- Proactively handled and directed approximately 450 employees within a di
verse, multi-channeled workforce.
- Promptly managed employee relationships and morale boosting issues by in
itiating careful examination and rendering effective solutions.
- Notified senior management about risky employee relations issues in orde
r to increase morale and productivity.
- Generated productive work environment and job satisfaction by classifyin
g, appraising, and promoting employees in-house by evaluating existing untapped
employee skills for organizational growth and cost effective staffing formulas.

EARLIER CAREER
HUMAN RESOURCES GENERALIST, ACCESS TO HUMAN RESOURCES, IRVINE, CA: 1997
HR consultancy for small to medium businesses.
HUMAN RESOURCES REPRESENTATIVE, MASTER-HALCO INC, FONTANA, CA: 1987-1997
Worldwide manufacturer and distributor of parameter security and fencing with mo
re than 900 employees.

EDUCATION
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX, SAN BERNARDINO, CA: 2009
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT
CALIFORNIA POLYTECHNIC STATE UNIVERSITY, POMONA, CA: 1997

PROFESSIONAL DEVELOPMENT
PHR Certification (May 2010)
Ongoing studies in Spanish language proficiency

AFFILIATIONS
Active Member, National Association of Professional & Executive Women
Active Member, Professionals in Human Resources Association
Contributing Member, Delta Rescue (Animal Rescue Group)
Active Member, Society of Human Resources Management
Member, Public Relations Society of America

AWARDS
Graduated with honors earning a Bachelor of Science in Business Management, Univ
ersity of Phoenix, 2009
Dean’s List, San Bernardino Valley College, 1987
Recipient of two scholarships from Barreiro High school, Barreiro, Portugal

TECHNICAL SKILLS
Microsoft Word Applications (Word, Excel, PowerPoint)
Preview by Paychex; ADP ezLabor Manager (Payroll Systems)
ABBRA for Windows (HRIS)
AS 400

TRAINING
TQM (Total Quality Management)
Supervisory and Leadership Training
Dealing Effectively with Unacceptable Employee Behavior
Dale Carnegie - How To Communicate For Results