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David A.

Kadas
9263 Braden Place
Mechanicsville, VA 23116
Email:
Home: 804.730.3005
Mobile: 804.543.7268
QUALIFICATIONS
Technology savvy business achiever with proven and diverse professional skill se
ts encompassing management, computer networking, hardware and software implement
ations, business management, negotiation, and dynamic high-level customer servic
e experience. I desire a challenging professional IT environment that fosters k
nowledge and skills enhancement, and rewards hard work, ethics and commitment.
PROFESSIONAL EXPERIENCE
Northrop Grumman Corp/VITA Partnership, Richmond, VA
May, 2007 - April, 2010
Contractor-Desktop/Network Support Specialist, Va. Dept. of Emergency Management
* Desktop and network support for multiple location Commonwealth Government Ag
ency.
* Extensive Dell laptop and desktop support.
* Active Directory User account creation and maintenance.
* Blackberry Enterprise Server account set up and maintenance.
* Coordinate hardware needs, specifications, and roll-out to remote Agency use
rs.
* Member of the Virginia Emergency Response Team, IT Division.
Accomplishments
* Using my own methods of o/s optimization I reduced the number of hardware/sof
tware related Help calls by over 40% within a 4 month period.
* Achieved Federal Emergency Management Certification in Incident Command Syste
ms for disaster mitigation.
* Performed key IT support functions during all Commonwealth of Virginia emerge
ncy declarations the last two years.
FISERV LENDING SOLUTIONS, Glen Allen, VA Febr
uary, 2003 - February, 2007
Desktop Support Specialist/Network Administrator
* Extensive hands-on hardware and software support for 100+ user office; connec
tivity troubleshooting for PC, POTS and VOIP systems.
* On team to install office's 3Com VOIP system; installed hardware, initiated p
hone set up within the 3Com NBX administrator system; populated user groups on n
ew system; ongoing user, hunt group and ACD administration.
* Installed 50+ CAT 5e cable and phone lines; toned and moved POTS lines.
* Monitor multiple Windows 2000 and 2003 servers including Exchange; Active Dir
ectory user account, security and distribution group account maintenance.
* Experience in the installation, maintenance and security of Linksys wireless
networks.
Accomplishments
* October 2006 recipient of Fiserv Lending Solutions ELITE Award for excellence
, teamwork and enthusiasm.
VML/ALEXSIS RISK/FEDERATED INS., Richmond, VA February, 19
92 - February, 2003
Senior Insurance Claims Administrator
* Multi-line complex claims administration for client Fortune 500 corporations;
involved in intensive customer service efforts and negotiation.
* Supervised four member team; ensured team's consistent performance and workfl
ow.
* Assisted in marketing efforts by accompanying sale's representatives and unde
rwriting personnel on new client visits to explain the essential functions of ou
r department.
Accomplishments
* Negotiated and settled the largest bodily injury liability claim in the Virgi
nia Municipal League history through February, 2003.
ELRAC, Inc., Bayonne, NJ & Hackensack, NJ
February, 1990 - January, 1992
Associate Branch Manager/Insurance Collections Specialist
* Trained new hires and was an assistant manager of a four person automobile le
asing office.
* Performed accounts receivable; extensive customer service via telephone and i
n person; collections.
* Marketed to various insurance professionals in order to grow business.
Accomplishments
* Despite existing in an economically struggling area, our office was perennial
ly a top performer.
EDUCATION
Muhlenberg College, Allentown, PA
Bachelor of Arts, 1989
Qualitas Solutions, Richmond, VA
Windows 2000 Server network training program, 2002
APPLICATIONS AND SOFTWARE EXPERIENCE
MS Server 2000 and 2003; all MS desktop operating systems; MS Office 2003 and 20
07; Blackberry Enterprise Server 4.1.6.10; Symantec Ghost; 3Com VOIP; Peregrine
Help Desk Software.

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