RESUME:

Maria Andal
3115 Wishing Well Court
Mira Loma, CA 91752
Cell: 951/454-5352
ma4bcf78@westpost.net
ADMINISTRATIVE ASSISTANT
Accommodating, action-driven and creative administrative professional who provid
es exceptional office services. Set goals and ensure priorities and multiple pro
jects are handled optimally and completed on schedule. Develop relationships wit
h outstanding interpersonal skills and furnish high quality customer service wit
h exemplary communication abilities. Dedicated to increasing productivity, impro
ving efficiency and contributing to the firms success with a commitment to excel
lence.
AREAS OF EXPERTISE:
Administrative Support
Appointment Scheduling
Correspondence/Email
Compliance
Copy/Fax/File/Scan
Customer Relations/Service
Data & Word Processing
Document Preparation
Executive Calendar
Generate Mailings
Greet Visitors
Internet Research
Mail Processing
Office Management
Phone Answering
Prepare Memoranda
Quality Control
Records Management
Report Generation/Tracking
Spreadsheets
Writing
TECHNOLOGY SKILLS:

Microsoft Word, Excel, PowerPoint, Front-page, Internet Explorer, NBCS Data Syst
ems, WPM: 65
PROFESSIONAL EXPERIENCE:
AMERICAN RED CROSS, Pomona, CA: 2006 2009
Administrative & Quality Effectiveness Associate (2007-2009)
. Managed case files for Recalls and Market Withdrawals Department.
. Contacted hospitals to recall units per FDA guidelines and tracked results.
. Interacted professionally and efficiently with visitors and phone customers.
. Met clients needs by ensuring the information they requested was provided.
. Conducted repeat reactive test results for viral test markers to ensure accura
cy.
. Managed our departments files including typing, faxing, mailing and reviewing.
. Used MS daily, proofed all documents and completed tasks making quality a prio
rity.
Performance Review (9/30/08 10/1/09)
. Planned, organized, delegated, executed and managed work effectively.
. Acknowledged for effective oral, written and presentations skills.
. Demonstrated high level of skills in managing people, performance, processes,
and meetings.
. Identified and generated product, market and geographic growth opportunities.
. Aligned goals with business strategy; set clear direction for others and trans
mitted vision.
. Communicated clearly with customers, interpreted their requests, and translate
d them into performance actions to meet expectations.
. Established and maintained effective relationships with clients; gained their
trust and respect.
. Worked cooperatively, readily shared knowledge and experiences to reach goals
and ensured projects were completed.
. Exhibited integrity and commitment to ARCs mission and values.
. Honored commitments and maintained confidentiality.
. Demonstrated strong action orientation; set challenging and useful goals; deve
loped effective plans and strategies; drove goals to completion.
. Provided outstanding customer service by seeking and using client feedback for
improvements.
. Managed conflict with tact; engaged in critical, analytical, creative and stra
tegic thinking.
. Hired and deployed staff effectively; encouraged and supported others skills a
nd development.
. Demonstrated adaptability and flexibility; developed and implemented change ma
nagement.
Telerecruiter I (2006-2007)
. Contacted and recruited previous donors for blood drives.
. Coordinated reminder calls for donors.
. Logged data into the database.
. Organized and assisted during blood drives.
CLAREMONT UNIVERSITY CONSORTIUM, Claremont, CA: 2007
Administrative Assistant
. Managed front office of Claremont Card Center.
. Assisted students, faculty and staff with card services.
. Utilized ID Works and Blackboard System programs daily.
. Filed accounting pay sheets for Claremont Card Center.
MOUNT ST. MARYS COLLEGE, Los Angeles, CA: 2000 2002
Librarian Assistant (2001-2002)
. Assisted students, administration and faculty staff at the Circulation Desk.
. Sorted and organized books, magazines and newspapers daily.
. Completed organization of library displays. Input data into computer system.
. Retrieved and distributed incoming/outgoing mail in the Psychology Department
Psychology Department Assistant (2000-2001)
. Sorted and filed student records in Undergraduate and Graduate Departments.
. Completed photocopies for staff members in Psychology Department.
. Created information packets sent to Graduate students. Drafted labels for stud
ent files daily.
St. Vincents Elementary School daycare program, Los Angeles, CA: 2000 2001
Volunteer
EDUCATION:
Bachelors of Arts Degree (anticipated completion: 12/10): 2003 - Present
Major: Liberal Studies with concentrations in English and History
University of California Riverside, Riverside, CA
Associate of Arts Degree, Major: Liberal Arts: 2000 - 2002
Deans List Honor: 3.5 GPA, 12/02
Mount St. Marys College, Los Angeles, CA
COMMUNITY ACTIVITIES:
. Advocates for National Greek Leadership and Education (ANGLE)/Golden Arches: W
orked to promote safe events, assisted others in the Greek community while promo
ting awareness of situations concerning young adults (2005-2006).
. Sigma Kappa Sorority: Assisted with fundraising for Alzheimers Research philan
thropy; coordinated social events and recruitment as Internal Social Activities
Chair (2004-2006).
. Campus Ministry church volunteer (2000-2002).
. Phi Alpha Delta Pre-law Fraternity active member (2000-2002).